Vehicle Make : Volkswagen
Excellent customer service from the entire staff.
My service attendant was extremely professional and knowledgeable.
However, I noticed a dent on my left passenger door when I picked up my car.
I've had my car for only 2 months without any dents on my left door.
The repairs were done really fast and you couldn't even tell it had been damaged. I would recommend service king.
Your location should be inconvenient to me,but thanks to the Beltway it is 20min trip. My first choice was Ford since they across the fwy from me. However,everyone was so friendly and helpful that I chose S/King. Cannot imagine better service eith updates at least once somehimes twice a day. Hope Zi never need to file a claim again,but if I do...I'll come back to ServiceKing.
Nick did an amazing job and delivered on time.
My neighbor 5 minutes ago said my car looks good. I said it looks great. I'm well satisfied. Thanks
Everything was handled properly and in a timely manner. Very satisfied
Excellent service - great follow up and continual communications. Jaycee did an excellent job.
I was very satisfied with my service.
Great customer services at the repair shop. Was not impressed with the customer service from Enterprise rental at your facility.
Ricardo is very professional and helpful !
Great service all around. It was quick and high quality.
Good customer service . Ricardo my advisor was very respectful and explains the whole process . Delivers it on time
Nathan. Did a. great job keeping me informed along the way and my car o s like new.
Great j o b
Nik was great, he was very knowledgeable and keep me updated with the throughout process. My vehicle was not only on time, it was ready one day earlier than expected. Big thanks to Nik and Service King.
Just want to thank Nathan Escobar for taking his time going over everything with me and my husband, and explaining to us how it work i love the communication that he sent through text. Communication is the key :) :) Thank you ???? again. A very well done job!!
Great people and great service, keep up the good work
The appraisal person was difficult to communicate with..returning calls and gathering info seemed awkward.
Akll around great customer service!!!
No complaints, very professional atmosphere and quality work, thanks.
Easy and very courteous service advisor, made my claim super easy. Great service and great staff ***** 5 stars to Nathan
Thank you Service King for the job well done.
Vehicle Make : Volkswagen
Great customer service from Nic Lowery!!
Nik went above and beyond and was extremely helpful throughout the whole process. I really appreciated all of his hard work and amazing customer service!
I don't need a smart **** telling me how to spend my money
The yound man, Nik, was very professional & kept me updated on the progress of my vehicle being repaired. He did everything to nake my experience easy going which in the oast has been dreadful. He's an asset to your company & should be awarded so. I highly will recommende Service King & him to all my fellows. Thank you for your service & to an outstanding employee like Nik.
Include but not limited too, lack of communication, completion date extended at least three times or more, incorrect part installed, all repairs not completed initially and wrong deductible amount.
I found damage to my front grill that was not there prior to dropping off my car my service advisor Nathan and his manager agreed to replace for me, great service
The communication was great and so was Ricardo bejarano
Nick and Ryan worked so well to get my car fixed as soon as possible! I appreciated their efforts to shorten my time without a car as well as to update me about the status of my car. Thank you!
Jason white, was great and he Answer all my questions in a way you could understand. Thanks
The repairs was done on time and with precision.
Jaycee is absolutely phenomenal. I was hesitant initially to use Service King because I thought the dealer would be best but I'm extremely please with the service Jaycee provided.
From start to finish the experience was excellent. The staff was superb.
Jason was very helpful went the extra mile to make this ad smooth as possible
My car was repaired ahead of schedule and came back to me looking so pristine! Thank you so much for such wonderful service!
I felt confident from day one that you would do a great job and you did not let me down.
Nikolas was very helpful and conscienscious about keeping me updated. The car was fixed and washed in short order. Everyone I spoke to was courteous & friendly.
I appreciated the attitude and efficiency.
Thank you, Nikolas!
On time and my car perfectly fixed and staff courtesy n helpful thank you
Big Thanks to Nik for taking great care of my SUV
Everyone was very nice and professional.
Thanks the car looks great!
Nick and Edmond were great. they made the process very easy and smooth. In addition, everybody I encountered in the office had a great attitude.
Nik Lowry did a great job - the best
Fernando did a great job keeping me informed about my car being repaired. I am very pleased with the quality of the work and thankful for Fernando's diligence and professionalism.
Nik was amazing. Courteous and respectable. Had me in and out and made sure I was updated every step of the way. My car looks just like I drove it off the lot again. He definetely deserve recognition because that was the absolute best service I ever experienced. I am well pleased.
Jaycee was very helpful and kept me up to date. Excellent experience!
Vehicle Make : Mitsubishi
They should continue to keep the service moving. Bravo
Nic Lowry was the BEST. Not only was he friendly..he was very helpful and informative..he made the process super easy..because of him i will refer everyone to him personally..he is an asset to the company
Jaycee was amazing! Car looks great. Thanks
Nathan took care of everything very well!!
Kept me informed and was a true professional during the entire repair event
The service was outstanding and the body work was phenomenal. Nik was by far the most professional person to deal with. He went the extra mile with his service and made sure everything was done correctly. If I ever have any more problems with my car you guys will get my service. I was completely satisfied and thankful for everything that was done.
Nik did an excellent job keeping me abreast of the repairs and the schedule for pickup. I was very satisfied with the service!!
Great job and I thank you and the whole team.
Jason was a professional, the whole staff in general was excellent. I also enjoyed the communication you guys have to me. Excellent work!!!
Excellent customer service
Jason White is my service rep. He went beyond my expectations!
Was told my car would be ready on Tuesday so planned my weekend accordingly. Received news late Friday that car was ready. Changed plans to drive across town to pick up car only to discover there was a very visible flaw in the paint job. Not happy at all
Car was two days later than promised. Otherwise, very good quality and service. Happy with your rep and that of Enterprise today.
Completely satisfied based on professional service which Nick provided. His timely and informed updates made me comfortable and confident I'd left my vehicle at the best location for service. I look forward to driving away thoroughly satisfied that my vehicle is complete and accurate ready for the road based on the repair which was needed. Thank you Nick!!
The car looks amazing and Jaycee was absolutely phenomenal keeping me informed of the progress. Thank you.
Great Service truly great
I would like to commend Nickolas Lowry. Not only did he approach me with a beautiful smile each visit but also was very informative. My car was at your shop a bit longer than I anticipated. However, I remained patient thanks to Nickolas. He not only text me but also emailed me with updates, making sure I remained informed about what the status of my vehicle was. He is an exceptional employee. I appreciate all his help and I am beyond satisfied with the end result of my vehicle.
Everything was just great love everything that was done to my car and the person that took care of me and the jjob on my car thank you I will tell my friend about you
My car looks like new again, it was clean, and the attention was given to me. Thanks for a good job.
Courteous, polite, got the job done on time and it looks great.
The service I got from nikolas Lowry was super. I bright the car in for estimate and then brought it in the next day he already ordered the part and it got to service king same day. So everything went smoothly from there
I appreciated being informed about my vehicle every step of the way
Nik was a great service rep. He kept me informed daily on the progress. He even went the extra mile working out my rental car extension with my insurance company. Highly recommend Service King and Nik for one auto repair needs.
I was extremely happy with how my car looked and the great service Fernando provided. The car looks brand new and I was kept up-to-date on each step and the car was finished earlier than expected.
The timeliness on reporting updates by the ending of the day, process was explained completely, my time was taken into cinside
Nik and Howard provided exceptional customer service! The friendliest text updates and one-on-one calls regarding the status of my car. By far, the best team in turning a bad situation into a great experience! Thank you so much for your wonderful caring service!
Keep up the excellent work! Thank you Nik for making the repair process as smooth as it could have been.
Appreciate the daily update that was provided.
Keep up the good work. Nathan was very customer service oriented.
The service was fast and nikolas Lowry was awesome
My experience with Service King was excellent, but my experience with Enterprise was less than average. I was charged after i left because it "looked like the tire hit a curb." I was charged without them even calling me first. Extremely unprofessional.
excellent job nick and justin were great.
I am very happy with the service I got from Service King. It was quick and my car looks grea thanks to them.I also will like to thank Mr.Fernando he help me and explained all the process for the repair, he made me feel in good hand.Keep doing what you guys are doing awsome work!!
The customer service was great and getting Text message updates was perfect
REPAIR WAS SMOOTH AND SEAMLESS
PAINT WAS WELL BLENDED
From the first contact on the telephone, Jason White treated me as if was the only customer Service King was dealing with that day. He kept me informed about my service and his level of professionalism was outstanding. I would highly recommend Service King to my family, friends and individuals that I come in contact with who may happen to need service.
Thank you for a job well done,
Third repair Photos visit. Completely satisfied.
I am from El Campo and used to working with people I know. Your employees, specifically Nik, made me feel completely confident that you were taking good care of me, just like home town folks. The repair was handled with professionalism and expediency. Your progress on a daily basis was super. We appreciated those updates. Finally, the car looks beautiful.
My car was left with a strange odor that it did not have before.
Excellent customer service, job completed earlier than expected.
jaycee's dedicated work to meet my tight schedule with quality work was
Nik is possibly the most thoughtful, client-oriented adjuster I've met. He knows his stuff.
All steps of my process were well addressed
Vehicle Make : Volkswagen
They did a good job
Im very happy and thankful for all you have done.
Fernando went above and beyond. He was great!
Yes I am happy good service and the best salesperson his name fernando luna
Loved the updates letting us know the progress being made.
Excellence Service. Really like the services update and Jaycee did a very good job keeping posted on progress
Excellent communication. Loved rep
Communication is not good.
Loved that Jaycee kept me posted and up to date with the repairs and when it would be ready. Professional and great customer services. I admit.. I read some reviews and I was hesitant on going. They made the process easy for me and this is the first day, everything looks well.
Exceptional service by Jaycee. Frequent updates and attention to detail, genuine concern for the end product and the satisfaction of the customer. A
Jaycee was amazing in keeping me informed throughout the whole process. I do realize that the laborers also have done a spectacular job. Thank you so much!
I wasn't satisfied with the fact that my trunk Hydraulic was not repaired and it had been repaired at your company before so it should still be under warranty
I really appreciate their awesome job!!! :-) :-) :-)
Fernandos service was excellent.
Nik is very helpful, very pleased with the service.
Awesome customer service and got my car back sooner than expected!
Efficient and speedy work.
Mr. Jason took care of my vehicle and helped me to get it repaired at his best. He was Very friendly and was best customer service.
Thank you for your help.
Service king representative Jaycee Elliott did a fantastic job on keeping me updated on the status of my vehicle thanks to her my experience was great.
Nik was went above and beyond for me. I love my experience here with service king????
Nik is very responsible! I am very appreciated for his hard work!
Great experience. Jason was terrific! Work completed ahead of schedule
It was great working with Jaycee to get my car repaired. She was communicative and quick. Thank you.
Nik Lowry was very knowledgable, professional, and attentive to detail. He kept me informed of the status of my vehicle from start to finish. His estimates for the time of completion were accurate and he made the repair process painless. He is a great asset for Service King and it was a pleasure doing business with him.
Excellent customer service work by Jaycee. Friendly, informative, and helpful every step of the way. Don't loose her.
Nathan was very informative, stayed in contact during the process and explained everything when I picked up my car. The experience could not have been better.
Staff is willing to help.
Awesome, and the best customer experience I had with Mr. Fernando Luna. Thank you all who were instrumental to make my car looking brand new! I'll surely tell my friends and colleagues about Service King!
Evyone was very nice and professional. Excellent service and amazing work. Very satisfied.special thanks to jason white and anna.
Had a great experience at ServiceKing. Nicolas explained the process and provided status update everyday. Great customer service.
Thank you for your hard work.
I liked the text message updates from my service rep. The repairs were completed ahead of schedule and I am pleased with the work completed.
Work done on schedule and great communication.
I was pleased with the work and with the daily update on the status of the repair.
In the last four months, I have had 3 car accidents. Each time, I have taken my vehicle to Service King. Each time, Nicholas Lowry, my Service Advisor, has been instrumental in my car repairs. I have had nothing but exceptional, professional courteous service. Nicholas has kept me informed throughout the entire process. I would definitely recommend Service King to my friends. If they are lucky enough, Nicholas Lowry will be their Service Advisor. I'm very happy with the repair, looks like new. Melody
Excellent service and great communication. Would highly recommend.
I appreciate the speed and also notification process
Service King team that who worked on my car were very helpful.
Nik went above and beyond when it came to my car. He communicated daily, hounded a subpar insurance company and got my car to me in great shape and as quickly as possible.
We have used Service King in Plano, Tx several times and been pleased. This was the first time to use them in Houston. As far as we can tell so far the car was repaired well.
The staff really went out of their way to keep me informed of the progress of the repairs.
Everything was great including Fernando
Timely, helpful and I would recommend them
Promptness on all appointments and excellent work done on the repair. Fernando was attentive to my initial requests and on my followup concern which turned out to be handled immediately. Would highly recommend.
One of the best places, excellent services
The service is outstanding. Jason and his team are quick, reliable, and responsive. Thank you for taking care of me and my car.
I was very satisfied with the care I received from Fernando and the whole staff at Service King.
Jason did a great job keeping me up to date with progress of the job and completed it on time.
Thank you! Especially to Jaycee and Ana.
Nick is a very good person to trust on he is very nice and updates us on everything we need to know. We would love to come back sometime and do business with him and him only. His custom service is pecfect
Everyone was very courteous to me and always kept me up to date with my services.
Friendly, professional treatment and service from the moment I brought the car in until the repairs were completed. And Nick provided frequent updates throughout the repair process. Hope I don't need you again but will certainly return if I do.
Everyone was nice and helpful.
Fernando was really great with the service . Excellent on keeping me posted on the status of my car . When he explained anything he was very explanatory which was very helpful to me . Thank you his service was excellent .
Really fast service and Nik was very attentive. Great job!
My 1st time dealing with service king as they were recommended by usaa.they were very informative as to the progress on the repairs and met their delivery date as promised. Jason white was friendly as well. Great job all around. I will definitely use service king in the future.
Vehicle Make : Volkswagen
My service coordinator Jaycee was awesome! She kept in constant contact with me to keep me posted on the progress of repairs. She is an amazing employee, and deserves a commendation. Thank you
Please do not contact me again to see if I am happy.
Nathan Escobar took very good care of us. He made the entire process very easy for us. His timely updates were very helpful.
Thank you. Nathan and Service King
I was very pleased with the level of service Mr. Fernando provided. He was very vocal with me when it came to informing me about all the process my car was undergoing during the whole time my car was getting repaired. He answered every and all questions I may have had about my car as well.
Very much thankful and satisfied.
Jason was great in assisting me with the whole process. I appreciate him and his whole team.
My service guy jason was great. I am completely satified with the service that i was provided with. I would highly recommend service king to any of my friends or family members.
Car looks great and smells nice.
Nathan did great as usual. I hope I don't need more work, but if so I'll be sure to see him first.
Nathan was great to work with!!! Very professional yet warm with excellent customer service skills. Thank you!!!
A year ago we were directed to SK by our auto dealer. We were so pleased we return whenever we need repairs to our cars. The work is great and Nick, our rep, is even better. You have our loyalty and our highest recommendation.
Nik Lowery was great! I received text and email everyday with an update on the repair.
I work way on the other side of Houston, traffic was horrible and he waited after hours for me so I could get my car and return the rental car. He made it so easy! In glad USAA uses Service King!
Jaycee was professional, communicative and overall really awesome
Well done and I appreciate your excellence
The team at service king was professional and efficient. My car repairs were perfect.
Excellent job and excellent service from Fernando. Thank you Service King.
Nik went above an beyond. Kept me updated I heard from him daily on what was going on. My car looked new but Nik made the whole experience amazing highly recommend him.
Very nice staff, kept me up to date rhroughout. I would recommend to others
Nik was very professional and friendly and kept me up to date on every step of the way. He went the extra mile!
I like to say thank you very much for the help, my truck look very nice I feel so happy thanks again kings services and Merry.crissmas and happy new year.
The service was outstanding. It was prompt and courteous. Nik Lowery did an absolutely wonderful job of taking care of all my concerns throughout my experience with Service King. He aided me in my rental car needs, kept me completely up to date on all progress of the repair, and insured delivery to meet my desire. He was a great representative of your company. Thank you.
William T. Stanley
It's very professional work I like how they fix my car and the customer service and they have great service advisories who can help with everything and I'm very happy to deal with him his name nilk . He is great
Nick and Ana went out of their way to do an outstanding job
Everybody was very nice and easy to work with.