Excellent service advisor
Ryan was good of updating on every steps.
I had a pleasure working with my adjuster Nik. He was highly professional and was able to answer any questions or concerns I had. Also, he kept me updated on the status of my car and it was much appreciated. He exceeded all my expectations. I also want to thank the mechanics who also assisted in repairing my car! I'm satisfied with the new look and am looking forward to coming back to Service King for any future work!
Nikolas Lowry did a very good job for me. Very nice result.
Wonderful service from Nick
Outstanding service from Nik
Vehicle Make : Volkswagen
The service king team work together to give the customer 100% satisfaction. They are very professional and work very hard to please customers. I have uterlized their set ice 3 times and would not go anywhere else.
It took a very long time getting the car in. I was not happy with that. I had to go through my insurance provider to get a day scheduled to fix my car. I would call & have to hold for long periods of time.
I am well pleased with Nathan's assistance and the work to repair my truck. Thanks.
Jaycee did a great job at keeping me informed throughout the process, thank you!
I have never received better service regarding anything with my car. I was kept abreast of the stages, start, painting, putting back together, pick up; it was fantastic. Nicholas was incredibly personable and professional. Truly an excellent experience overall. In fact, I am having the dents in my husband's car taken car of at Service King. Thank you!
Satisfatory but need a responsible completion check before give the auto which can provide you an excellent satisfaction to the customer.
Nik did an awesome job taking care of my car Sonia; she looks almost new! He kept me updated the entire time. I am grateful to him and his team for the phenomenal work!
I was very happy with the communication, efficiency, and workmanship by Service King. Jaycee did an excellent job keeping me posted. Have already recommended you.
Everyone at Service King was great and Nik kept me updated as to the repair status of my car. Thank you SK
Had to leave vehicle due to paint and other issues. Of course, it is ahold day weekend, so the issues mean another four days without the car.
My experience was very pleasant all through. I was kept updated on the progress of my repairs very promptly and my car looked as good as new on completion. Thanks Nick!
Jaycee kept us well informed through each day, I loved it. Keep up the great work.
Bad body shop experience for me. My Infiniti sat at the shop for 2 months. Some of the delays were due to the insurance company and some due to Service King. Ryan did not follow instructions. I had asked him to get the front bumper painted at my own expense. He even gave me a quote over the phone and said he'll get it taken care of. Imagine my surprise when after two months picking up car that work wasn't done. His excuse... I don't remember!!
All I can say is Wow!
Service King is awesome! Nicolas was outstanding. Kept me informed all the way, until all work was complete. I give you all ten thumps up.
Vehicle Make : Volkswagen
Jaycee was beyond thorough throughout the whole process with updates and letting me know what was happening. This was greatly appreciated and I really felt in the loop! The car looks incredible and they did a great . I will recommend Service King to everyone I know.
I was very impressed with the professionalism of staff members that worked with me. I was also very impressed with your policy of texting the progress of the repair. Made me feel like I was in the loop.
Nik and his team are great
It was awesome! Nik did an exceptional job overseeing everything. His and SK's texting was great. It was helpful to be so regularly informed.
Great communication and the timetable given was very accurate. Even when the back tint was overlooked it was taken care of very quickly. We were very pleased!!
Me senti descriminado.. por no tener licencia la persona de enfrente no me recibio mi cheque le pregunto al manager y le dijo lo mismo. Que pena con ustedes la berdad jamas en mi vida volvere ni los recomendaria
KEEP DOING WHAT YOUR DOING.
Nik assisted us and he great.
Jaycee was amazing, her customer service was outstanding. Definitely will recommend anyone to this company and to be assist by Jaycee. Thank you so much!!
The work was well done and fairly priced. Ricardo did a great job keeping me up to date.
Nick, was a great help at the southwest freeway location in Houston Tx.
H Kept on updating me throughout the whole process, and the final result was great!!!
Thanks so much Nick,
Mr Nick did a wonderful job . I will definitely come back to him for the next time service.
The service was great and getting updates are a plus. Brenda did a amazing job making the process and painless as possible.
Jaycee was outstanding and very easy to work with.
This was my second time at Service King and it was a great experience. Nikolas does a fantastic job of making sure the job is done right. I will recommend this location to others!
Nick was awesome, friendly guy, knows his ****, my experience was very positive.
Sunglasses and loose change stolen from vehhicle. Back seat folded down for unknown reason. Cargo cover disconnected. Repair satisfactory.
Vehicle Make : Volkswagen
Nikokas Lowery did a fantastic job of keeping me informed and making sure everything was taken care of. I will absolutely recommend Service King and Nik. Thank you. Rick Huttner
I just want to thank everybody at service king everyone was so helpful I am so pleased and I think everybody for helping me the rental was great the service was wonderful customer service was awesome thank you service king
Outstanding service and communication by our representative Nick
Great job. Nice representative, quick repair and kindly notice.
Jaycee and the team are the best!
I think nick lowery did a super job handling and explaining of work tone done and your body work n paint job was very satisfactory
Your customer satisfaction personnel was very courteous knowledgable about the repairs that were happening and kept us well informed on things that were happening. Thanks Service King and thank you Nik Very satisfied. Your shop will be recommended to others
Everyone I dealt with was wonderful!
Given several finish time and could not keep the commitments. Cost almost twice the original estimate. Trait was not completely done as it needed a second trip.
Jim was fabulous and very professional. He kept me up to date every step of the way.
Thanks for following through on repairs and timeliness. Great customer service.
I am completely very satisfied. I will recommend Service King to anyone. But you need to create stipend policy that, if someone brought a second Vehicle to Service King, there should be no deductible charge.
Nathen did everything he said he would and that means a lot to me. Someone who keeps their word. I was also pleased with the ladies sitting up front. Very helpful. The work on my car on my car was perfect.
Thanks again for great service,
I appreciate the courtesy and friendliness of the staff. The repair was completed much sooner than I expected. I was constantly given updates as to the progression of the work being done - the updates are great. They relieve any anxiousness as to what, how, when. This was s great stress-free experience. My car looks great.
Communication excelled. Lifetime guarantee is most appreciated. Thank you
JC was terrific. I am very pleased.
Very good services . Thank you
I was completely satisfied with the service and the outcome
Have brought it to service King 2x always had great customer service and steady updates coming in
Vehicle Make : Volkswagen
Excellent customer service from the entire staff.
My service attendant was extremely professional and knowledgeable.
However, I noticed a dent on my left passenger door when I picked up my car.
I've had my car for only 2 months without any dents on my left door.
The repairs were done really fast and you couldn't even tell it had been damaged. I would recommend service king.
Your location should be inconvenient to me,but thanks to the Beltway it is 20min trip. My first choice was Ford since they across the fwy from me. However,everyone was so friendly and helpful that I chose S/King. Cannot imagine better service eith updates at least once somehimes twice a day. Hope Zi never need to file a claim again,but if I do...I'll come back to ServiceKing.
Nick did an amazing job and delivered on time.
My neighbor 5 minutes ago said my car looks good. I said it looks great. I'm well satisfied. Thanks
Everything was handled properly and in a timely manner. Very satisfied
Excellent service - great follow up and continual communications. Jaycee did an excellent job.
I was very satisfied with my service.
Great customer services at the repair shop. Was not impressed with the customer service from Enterprise rental at your facility.
Ricardo is very professional and helpful !
Great service all around. It was quick and high quality.
Good customer service . Ricardo my advisor was very respectful and explains the whole process . Delivers it on time
Nathan. Did a. great job keeping me informed along the way and my car o s like new.
Great j o b
Nik was great, he was very knowledgeable and keep me updated with the throughout process. My vehicle was not only on time, it was ready one day earlier than expected. Big thanks to Nik and Service King.
Just want to thank Nathan Escobar for taking his time going over everything with me and my husband, and explaining to us how it work i love the communication that he sent through text. Communication is the key :) :) Thank you ???? again. A very well done job!!
Great people and great service, keep up the good work
The appraisal person was difficult to communicate with..returning calls and gathering info seemed awkward.
Akll around great customer service!!!
No complaints, very professional atmosphere and quality work, thanks.
Easy and very courteous service advisor, made my claim super easy. Great service and great staff ***** 5 stars to Nathan
Thank you Service King for the job well done.
Vehicle Make : Volkswagen
Great customer service from Nic Lowery!!
Nik went above and beyond and was extremely helpful throughout the whole process. I really appreciated all of his hard work and amazing customer service!
I don't need a smart **** telling me how to spend my money
The yound man, Nik, was very professional & kept me updated on the progress of my vehicle being repaired. He did everything to nake my experience easy going which in the oast has been dreadful. He's an asset to your company & should be awarded so. I highly will recommende Service King & him to all my fellows. Thank you for your service & to an outstanding employee like Nik.
Include but not limited too, lack of communication, completion date extended at least three times or more, incorrect part installed, all repairs not completed initially and wrong deductible amount.
I found damage to my front grill that was not there prior to dropping off my car my service advisor Nathan and his manager agreed to replace for me, great service
The communication was great and so was Ricardo bejarano
Nick and Ryan worked so well to get my car fixed as soon as possible! I appreciated their efforts to shorten my time without a car as well as to update me about the status of my car. Thank you!
Jason white, was great and he Answer all my questions in a way you could understand. Thanks
The repairs was done on time and with precision.
Jaycee is absolutely phenomenal. I was hesitant initially to use Service King because I thought the dealer would be best but I'm extremely please with the service Jaycee provided.
From start to finish the experience was excellent. The staff was superb.
Jason was very helpful went the extra mile to make this ad smooth as possible
My car was repaired ahead of schedule and came back to me looking so pristine! Thank you so much for such wonderful service!
I felt confident from day one that you would do a great job and you did not let me down.
Nikolas was very helpful and conscienscious about keeping me updated. The car was fixed and washed in short order. Everyone I spoke to was courteous & friendly.
I appreciated the attitude and efficiency.
Thank you, Nikolas!
On time and my car perfectly fixed and staff courtesy n helpful thank you
Big Thanks to Nik for taking great care of my SUV
Everyone was very nice and professional.
Thanks the car looks great!
Nick and Edmond were great. they made the process very easy and smooth. In addition, everybody I encountered in the office had a great attitude.
Nik Lowry did a great job - the best
Fernando did a great job keeping me informed about my car being repaired. I am very pleased with the quality of the work and thankful for Fernando's diligence and professionalism.
Nik was amazing. Courteous and respectable. Had me in and out and made sure I was updated every step of the way. My car looks just like I drove it off the lot again. He definetely deserve recognition because that was the absolute best service I ever experienced. I am well pleased.
Jaycee was very helpful and kept me up to date. Excellent experience!
Vehicle Make : Mitsubishi
They should continue to keep the service moving. Bravo
Nic Lowry was the BEST. Not only was he friendly..he was very helpful and informative..he made the process super easy..because of him i will refer everyone to him personally..he is an asset to the company
Jaycee was amazing! Car looks great. Thanks
Nathan took care of everything very well!!
Kept me informed and was a true professional during the entire repair event
The service was outstanding and the body work was phenomenal. Nik was by far the most professional person to deal with. He went the extra mile with his service and made sure everything was done correctly. If I ever have any more problems with my car you guys will get my service. I was completely satisfied and thankful for everything that was done.
Nik did an excellent job keeping me abreast of the repairs and the schedule for pickup. I was very satisfied with the service!!
Great job and I thank you and the whole team.
Jason was a professional, the whole staff in general was excellent. I also enjoyed the communication you guys have to me. Excellent work!!!
Excellent customer service
Jason White is my service rep. He went beyond my expectations!
Was told my car would be ready on Tuesday so planned my weekend accordingly. Received news late Friday that car was ready. Changed plans to drive across town to pick up car only to discover there was a very visible flaw in the paint job. Not happy at all
Car was two days later than promised. Otherwise, very good quality and service. Happy with your rep and that of Enterprise today.
Completely satisfied based on professional service which Nick provided. His timely and informed updates made me comfortable and confident I'd left my vehicle at the best location for service. I look forward to driving away thoroughly satisfied that my vehicle is complete and accurate ready for the road based on the repair which was needed. Thank you Nick!!
The car looks amazing and Jaycee was absolutely phenomenal keeping me informed of the progress. Thank you.
Great Service truly great
I would like to commend Nickolas Lowry. Not only did he approach me with a beautiful smile each visit but also was very informative. My car was at your shop a bit longer than I anticipated. However, I remained patient thanks to Nickolas. He not only text me but also emailed me with updates, making sure I remained informed about what the status of my vehicle was. He is an exceptional employee. I appreciate all his help and I am beyond satisfied with the end result of my vehicle.
Everything was just great love everything that was done to my car and the person that took care of me and the jjob on my car thank you I will tell my friend about you
My car looks like new again, it was clean, and the attention was given to me. Thanks for a good job.
Courteous, polite, got the job done on time and it looks great.
The service I got from nikolas Lowry was super. I bright the car in for estimate and then brought it in the next day he already ordered the part and it got to service king same day. So everything went smoothly from there
I appreciated being informed about my vehicle every step of the way
Nik was a great service rep. He kept me informed daily on the progress. He even went the extra mile working out my rental car extension with my insurance company. Highly recommend Service King and Nik for one auto repair needs.
I was extremely happy with how my car looked and the great service Fernando provided. The car looks brand new and I was kept up-to-date on each step and the car was finished earlier than expected.
The timeliness on reporting updates by the ending of the day, process was explained completely, my time was taken into cinside
Nik and Howard provided exceptional customer service! The friendliest text updates and one-on-one calls regarding the status of my car. By far, the best team in turning a bad situation into a great experience! Thank you so much for your wonderful caring service!
Keep up the excellent work! Thank you Nik for making the repair process as smooth as it could have been.
Appreciate the daily update that was provided.
Keep up the good work. Nathan was very customer service oriented.
The service was fast and nikolas Lowry was awesome
My experience with Service King was excellent, but my experience with Enterprise was less than average. I was charged after i left because it "looked like the tire hit a curb." I was charged without them even calling me first. Extremely unprofessional.
excellent job nick and justin were great.
I am very happy with the service I got from Service King. It was quick and my car looks grea thanks to them.I also will like to thank Mr.Fernando he help me and explained all the process for the repair, he made me feel in good hand.Keep doing what you guys are doing awsome work!!
The customer service was great and getting Text message updates was perfect
REPAIR WAS SMOOTH AND SEAMLESS
PAINT WAS WELL BLENDED
From the first contact on the telephone, Jason White treated me as if was the only customer Service King was dealing with that day. He kept me informed about my service and his level of professionalism was outstanding. I would highly recommend Service King to my family, friends and individuals that I come in contact with who may happen to need service.
Thank you for a job well done,
Third repair Photos visit. Completely satisfied.
I am from El Campo and used to working with people I know. Your employees, specifically Nik, made me feel completely confident that you were taking good care of me, just like home town folks. The repair was handled with professionalism and expediency. Your progress on a daily basis was super. We appreciated those updates. Finally, the car looks beautiful.
My car was left with a strange odor that it did not have before.
Excellent customer service, job completed earlier than expected.
jaycee's dedicated work to meet my tight schedule with quality work was
Nik is possibly the most thoughtful, client-oriented adjuster I've met. He knows his stuff.
All steps of my process were well addressed
Vehicle Make : Volkswagen
They did a good job
Im very happy and thankful for all you have done.
Fernando went above and beyond. He was great!
Yes I am happy good service and the best salesperson his name fernando luna
Loved the updates letting us know the progress being made.
Excellence Service. Really like the services update and Jaycee did a very good job keeping posted on progress
Excellent communication. Loved rep
Communication is not good.
Loved that Jaycee kept me posted and up to date with the repairs and when it would be ready. Professional and great customer services. I admit.. I read some reviews and I was hesitant on going. They made the process easy for me and this is the first day, everything looks well.
Exceptional service by Jaycee. Frequent updates and attention to detail, genuine concern for the end product and the satisfaction of the customer. A
Jaycee was amazing in keeping me informed throughout the whole process. I do realize that the laborers also have done a spectacular job. Thank you so much!
I wasn't satisfied with the fact that my trunk Hydraulic was not repaired and it had been repaired at your company before so it should still be under warranty
I really appreciate their awesome job!!! :-) :-) :-)
Fernandos service was excellent.
Nik is very helpful, very pleased with the service.
Awesome customer service and got my car back sooner than expected!
Efficient and speedy work.
Mr. Jason took care of my vehicle and helped me to get it repaired at his best. He was Very friendly and was best customer service.
Thank you for your help.
Service king representative Jaycee Elliott did a fantastic job on keeping me updated on the status of my vehicle thanks to her my experience was great.
Nik was went above and beyond for me. I love my experience here with service king????
Nik is very responsible! I am very appreciated for his hard work!
Great experience. Jason was terrific! Work completed ahead of schedule