Eric was knowledgeable, courteous and very helpful.
Jaycee Elliott, my Service King service agent, was amaxingingly efficient and attentive to my needs throughout the repair process. I was extremely impressed with her professionalism and knowledge re: damage assessment, parts, and timeline for repair process. This is third time my husband and I have had service at this Service King location, 10475 SW Frwy, Houston. Each time we have been impressed. I am very grateful to Jaycee for keeping me informed during the process and managing to complete my job one day early! Thank you!!
At this time I am happy with the repair. Customer service was very good.
Andre Haynes was the service rep for my estimate gave excellent customer service. It was due to his professionalism that I chose Service King at this location for my auto repair. Andre kept me informed at every phase of the services to my vehicle. Thank you Andre, You Rock.
Great communication and service
Still waiting for a part to complete the repair.
Redrick was amazing! He was very professional and did an awesome job communicating with me throughout the process. Repairs were great!
Great service. Car looks great!
Amazing service . Very organized, accommodating, and friendly. I would highly recomomnd
Mr Hayes, did an extraordinary job. He was extremely polite and kept me informed about how the work of my vehicle was progressing. I love the fact that I just went in and out quickly and got my car repaired,
Would recommend to friends/family. Great customer service.
Our thanks to Ricardo for updating us on the progress continuously.
This is my second time using Service King. My selection this time was based upon my previous complete satisfaction with my repair experience, at this location.
They did a very good job of keeping me informed
I would like to thank Service King for their out standing customers service skills and superior collision repair specialist team. Big shout out to Eric Wuennenberg for going the extra mile to communicate and over deliver with me on the status of the repair. Eric went above and beyond my expectations.
Thank you Service King and especially Eric Wuennenberg.
Service king is good and they keep up with the car info with the customer like me and tell you what's going on. That's really good
Ryan did an outstanding job providing Excellent service during the whole process. I will highly recommend all my family, friends and clients to Ryan and Service King. Happy Customer
Please give a good complimentary car wash
Andre who helped me out was just fabulous. He was extremely knowledgeable, professional and very informative. The process of obtaining the rental and dropping the car off without much wait was just great.
The communications were excellent at all phases of the process, The repairs were comprehensive, and done quickly and efficiently. Overall, all of the contact individuals (especially Jacey, the coordinator) were friendly, supportive and made what could have been a stressful situation, as easy as it could possibly be. On a scale of one to ten, my husband and I rate our service a twelve!
The service was actually amazing. The process was very streamlined, each person was very welcoming and friendly, my car was returned to me early and it was in better shape than it was even before the accident. Ricardo let me know how it was going every step of the way and if anything happens to my car again I'll definitely bring it back to him and his team. Thank you!
I appreciate the constant communication on the status of my vehicle. Jaycee was very professional and approachable.
Ricardo did an excellent job keeping me informed during repairs and taking care of all details involved in the repairs.
Took much longer than originally promised.
Jaycee was Great and keep me in formed every step of the process.
Andre Haynes was awesome to work with!!! He kept me informed throughout the entire process, he was very knowledgeable, and professional. He even stayed late when I couldn't make it by 6. The repair process was truly stress free! Thanks Andre for everything!!
Everything went smoothly from drop off to pick up. Andre did a stellar job of keeping me informed of what was happening with the repair
Excellent first time w SK. Will definitely use you all again and recommend to others
Excellent service from start to finish.
Jaycee is a superstar! Highly impressed with everyone at Service King. So glad my car was serviced there. Will highly recommend to others. 5 stars!
Andre was amazing! I've never had such great customer service with anything regarding my car. He was so incredibly helpful and attentive. His behavior was so above and beyond! Thanks so much for making an inconvenient car issue as smooth as possible.
Kept me posted on the repair. Only suggestion is that I should have been notified sooner that my car was ready for pickup. I had to rush to get their before closing. Brenda was very accomdating and helpful.
Chuck & Brenda took care of me, appreciate their efforts.
Great service and great work. I would recommend Service King to all my coworkers and family.
Ms.Jaycee was kind and professional.
P.S. Ms. Jaycee is also beautiful
Terrible service. Car wasn't ready when promised. And the paint job was terrible. I had to leave the car behind to get fixed again.
I liked receiveing daily notifications updating me on the status of my vehicle.
The SK team could not have been more accomodating and pleasant.
Yes I was completely satisfied. Andre was a great Service Advisor as well.
I loved how Service King updated about my car through text messages.
Thank you ServiceKing...Your staff is very kind and professinal.
You guys did and excellent job and you were good at keeping me updated
Very kind and patient people. Everything that was told got done and im super satisfied with my car!
I was treated with utmost courtesy by all personnel,given daily updates on the repair. I would highly recommend Service King to anyone.
I need to speak with you. Found something that
That was not fixed
I liked the periodic text updates on the status of the car.
Vehicle Make : Volkswagen
The Car is Messed up,
It won't start,, the lock and unlock on the drivers side is messed up
This is rediculous
Thank you your team for the good work.Earlier today I text Redrick about a plastic panel came lose , please let me know if I can bring the car for you to look at . thank you
Very good service.
Great people to have repair your vehicle.
Trustworthy, Polite and Courteous people
I met at Service King.
Thanks Brenda, Nichole and Nick,
Kept me well informed every step of the process. Everyone I interacted with was very professional. I would use Service King again if the situation was repeated. Thanks,Jaycee and Michele, for doing a great job!
One stop shop. When we arrived everything was there adjuster - rent car - repair shop. They kept us updated on how everything was going & when our car was to be ready. We liked our service!!
Vehicle Make : Volkswagen
Jaycee and the Service King staff kept me updated on my service repair status. She was very professional and courteous. She represents your brand extremely well. The repair is a near perfect match. My compliments.
Great people, service and communication.
Job was done before estimate and
appreciate the daily texts on the work
being done. I do have the right rear
blinker that is not working now, so
I will have to let Service King know about
that tomorrow during service hours. Thank
you. Terrise L
I just want tell everybody in Service King thanks for everything especial to Nick and Erick, my car look like new thanks to you guys.
The experience was great . Everyone was very professional. The text message updates are a wonderful touch as well. I have already recommend then to a few people.
Every aspect, from drop off to pick up, was first class. Great communication and excellent customer service!
Being informed with what was being done with my car.
Thanks a lot to Ricardo for his professionalism and expertise.
nik, our rep went completely out of his way for us. I was so stressed by the situation and he treated us like family. He went above and beyond to make sure I was able to get everything sorted out and get my car after the accident.
i was 1000 percent very happy they did a very excellent job thanks so much
Excellent experience, all around
Efficient and great service
Please update clients when the original estimate changes. Walking in to pick up your car only to be presented with a bigger bill is not a please experience.
Nikolas Lowry was my service advisor & he was wonderful ! Everything was smooth, he did all the work perfectly! I am really happy with him, he was awesome ! The best of the best !
Great job on sourcing parts in timely manner. Installation went well too
Great customer service and experience
Customer service was excellent and the repairs were also impressive. A shorter time frame for repairs would have been also nice but overall, a solid performance.
I love the way Service King Taking care Customers Car and Nik care real good like his own Car Thanks
Eric Sanchez was the best. He along with the rest of the staff rate 10's. I will refer others to this location. I was kept informed of the status and the car was ready 2 days earlier than we expected it to be completed.
Quick turn around, and good job keeping me informed on progress. Friendly advisor that seemed genuinely concerned with my satisfaction.
I would like to highlight Ricardo professionalism and expertise. I was pleased to work with him. Excellent service.
Everyone I interacted with at Service King was helpful. I was kept well informed of progress and status.
Thank you for the excellent service and keep up the good work.
Nik did a great job. He even had the Infiniti dealer take care of the recall. Thank!
Quite happy about the service provided.
Love the way I was treated by Brenda and the truck looks perfect I'm so satisfied thanks
I think it took lot more time to process my work order at the time of picking up my car and additional cost involved with me repairs about removal of glass above the front fender during painting was not explained to me before the work was not done done. Nick Lowry was nice enough to adjust some cost adder for me. This jesters was was appreciated by me. All work done looked very professional
Vehicle Make : Volkswagen
Jaycee was great with the follow up of the repairment of the car!
thanks a lot!
My contact, Jaycee, kept me up to date on all my repairs. Totally unsolicited. Her customer service is too notch.
Vehicle Make : Volkswagen
Informed daily and happy with work performed.
100% on customer service. Nick lawry you and your team are the best!
Thank you so much I am saticfied with your work
Great job,friendly people
Nick was fantastic as was your staff at the desk and your repair team. We have used you before and will again whenever necessary and we will recommend you to any friend who needs car repairs. Thank and your top notch staff for a job well done.
Everything was handled smoothly.
I truly appreciate the professionalism and honesty of service king. Nik was very attentive. I love his texting to keep.me updated.
Nathan has assisted me twice in the last two months. Both times he was professional and very courteous. When you have a car accident it can be extremely stressful. Nathan kept me informed and was very compassionate about the situation. The entire Service King staff are some of the most professional individuals I've ever had the pleasure of working with.
Ricardo was easy to deal with.
I am very pleased with the work I got from service King! I am extremely grateful with the excellent customer service Mike provided! He really went out of his way to make our needs a priority. The work on the truck was awesome and I will definitely go back for any auto work!
I love how i was able to receive my updated via texts. I also like the customer service.
I really appreciated the continuing updates on the repair of my automobile
Vehicle Make : Mitsubishi
Loved the daily text messages.
Excellent service advisor
Ryan was good of updating on every steps.
I had a pleasure working with my adjuster Nik. He was highly professional and was able to answer any questions or concerns I had. Also, he kept me updated on the status of my car and it was much appreciated. He exceeded all my expectations. I also want to thank the mechanics who also assisted in repairing my car! I'm satisfied with the new look and am looking forward to coming back to Service King for any future work!
Nikolas Lowry did a very good job for me. Very nice result.
Wonderful service from Nick
Outstanding service from Nik
Vehicle Make : Volkswagen
The service king team work together to give the customer 100% satisfaction. They are very professional and work very hard to please customers. I have uterlized their set ice 3 times and would not go anywhere else.
It took a very long time getting the car in. I was not happy with that. I had to go through my insurance provider to get a day scheduled to fix my car. I would call & have to hold for long periods of time.
I am well pleased with Nathan's assistance and the work to repair my truck. Thanks.
Jaycee did a great job at keeping me informed throughout the process, thank you!
I have never received better service regarding anything with my car. I was kept abreast of the stages, start, painting, putting back together, pick up; it was fantastic. Nicholas was incredibly personable and professional. Truly an excellent experience overall. In fact, I am having the dents in my husband's car taken car of at Service King. Thank you!
Satisfatory but need a responsible completion check before give the auto which can provide you an excellent satisfaction to the customer.
Nik did an awesome job taking care of my car Sonia; she looks almost new! He kept me updated the entire time. I am grateful to him and his team for the phenomenal work!
I was very happy with the communication, efficiency, and workmanship by Service King. Jaycee did an excellent job keeping me posted. Have already recommended you.
Everyone at Service King was great and Nik kept me updated as to the repair status of my car. Thank you SK
Had to leave vehicle due to paint and other issues. Of course, it is ahold day weekend, so the issues mean another four days without the car.
My experience was very pleasant all through. I was kept updated on the progress of my repairs very promptly and my car looked as good as new on completion. Thanks Nick!
Jaycee kept us well informed through each day, I loved it. Keep up the great work.
Bad body shop experience for me. My Infiniti sat at the shop for 2 months. Some of the delays were due to the insurance company and some due to Service King. Ryan did not follow instructions. I had asked him to get the front bumper painted at my own expense. He even gave me a quote over the phone and said he'll get it taken care of. Imagine my surprise when after two months picking up car that work wasn't done. His excuse... I don't remember!!
All I can say is Wow!
Service King is awesome! Nicolas was outstanding. Kept me informed all the way, until all work was complete. I give you all ten thumps up.
Vehicle Make : Volkswagen
Jaycee was beyond thorough throughout the whole process with updates and letting me know what was happening. This was greatly appreciated and I really felt in the loop! The car looks incredible and they did a great . I will recommend Service King to everyone I know.
I was very impressed with the professionalism of staff members that worked with me. I was also very impressed with your policy of texting the progress of the repair. Made me feel like I was in the loop.
Nik and his team are great
It was awesome! Nik did an exceptional job overseeing everything. His and SK's texting was great. It was helpful to be so regularly informed.
Great communication and the timetable given was very accurate. Even when the back tint was overlooked it was taken care of very quickly. We were very pleased!!
Me senti descriminado.. por no tener licencia la persona de enfrente no me recibio mi cheque le pregunto al manager y le dijo lo mismo. Que pena con ustedes la berdad jamas en mi vida volvere ni los recomendaria
KEEP DOING WHAT YOUR DOING.
Nik assisted us and he great.
Jaycee was amazing, her customer service was outstanding. Definitely will recommend anyone to this company and to be assist by Jaycee. Thank you so much!!
The work was well done and fairly priced. Ricardo did a great job keeping me up to date.
Nick, was a great help at the southwest freeway location in Houston Tx.
H Kept on updating me throughout the whole process, and the final result was great!!!
Thanks so much Nick,
Mr Nick did a wonderful job . I will definitely come back to him for the next time service.
The service was great and getting updates are a plus. Brenda did a amazing job making the process and painless as possible.
Jaycee was outstanding and very easy to work with.
This was my second time at Service King and it was a great experience. Nikolas does a fantastic job of making sure the job is done right. I will recommend this location to others!
Nick was awesome, friendly guy, knows his ****, my experience was very positive.
Sunglasses and loose change stolen from vehhicle. Back seat folded down for unknown reason. Cargo cover disconnected. Repair satisfactory.
Vehicle Make : Volkswagen
Nikokas Lowery did a fantastic job of keeping me informed and making sure everything was taken care of. I will absolutely recommend Service King and Nik. Thank you. Rick Huttner
I just want to thank everybody at service king everyone was so helpful I am so pleased and I think everybody for helping me the rental was great the service was wonderful customer service was awesome thank you service king
Outstanding service and communication by our representative Nick
Great job. Nice representative, quick repair and kindly notice.
Jaycee and the team are the best!
I think nick lowery did a super job handling and explaining of work tone done and your body work n paint job was very satisfactory
Your customer satisfaction personnel was very courteous knowledgable about the repairs that were happening and kept us well informed on things that were happening. Thanks Service King and thank you Nik Very satisfied. Your shop will be recommended to others
Everyone I dealt with was wonderful!
Given several finish time and could not keep the commitments. Cost almost twice the original estimate. Trait was not completely done as it needed a second trip.
Jim was fabulous and very professional. He kept me up to date every step of the way.
Thanks for following through on repairs and timeliness. Great customer service.
I am completely very satisfied. I will recommend Service King to anyone. But you need to create stipend policy that, if someone brought a second Vehicle to Service King, there should be no deductible charge.
Nathen did everything he said he would and that means a lot to me. Someone who keeps their word. I was also pleased with the ladies sitting up front. Very helpful. The work on my car on my car was perfect.
Thanks again for great service,
I appreciate the courtesy and friendliness of the staff. The repair was completed much sooner than I expected. I was constantly given updates as to the progression of the work being done - the updates are great. They relieve any anxiousness as to what, how, when. This was s great stress-free experience. My car looks great.
Communication excelled. Lifetime guarantee is most appreciated. Thank you
JC was terrific. I am very pleased.
Very good services . Thank you
I was completely satisfied with the service and the outcome
Have brought it to service King 2x always had great customer service and steady updates coming in
Vehicle Make : Volkswagen
Excellent customer service from the entire staff.
My service attendant was extremely professional and knowledgeable.
However, I noticed a dent on my left passenger door when I picked up my car.
I've had my car for only 2 months without any dents on my left door.
The repairs were done really fast and you couldn't even tell it had been damaged. I would recommend service king.
Your location should be inconvenient to me,but thanks to the Beltway it is 20min trip. My first choice was Ford since they across the fwy from me. However,everyone was so friendly and helpful that I chose S/King. Cannot imagine better service eith updates at least once somehimes twice a day. Hope Zi never need to file a claim again,but if I do...I'll come back to ServiceKing.
Nick did an amazing job and delivered on time.
My neighbor 5 minutes ago said my car looks good. I said it looks great. I'm well satisfied. Thanks
Everything was handled properly and in a timely manner. Very satisfied
Excellent service - great follow up and continual communications. Jaycee did an excellent job.
I was very satisfied with my service.
Great customer services at the repair shop. Was not impressed with the customer service from Enterprise rental at your facility.
Ricardo is very professional and helpful !
Great service all around. It was quick and high quality.
Good customer service . Ricardo my advisor was very respectful and explains the whole process . Delivers it on time
Nathan. Did a. great job keeping me informed along the way and my car o s like new.
Great j o b
Nik was great, he was very knowledgeable and keep me updated with the throughout process. My vehicle was not only on time, it was ready one day earlier than expected. Big thanks to Nik and Service King.
Just want to thank Nathan Escobar for taking his time going over everything with me and my husband, and explaining to us how it work i love the communication that he sent through text. Communication is the key :) :) Thank you ???? again. A very well done job!!
Great people and great service, keep up the good work
The appraisal person was difficult to communicate with..returning calls and gathering info seemed awkward.
Akll around great customer service!!!
No complaints, very professional atmosphere and quality work, thanks.
Easy and very courteous service advisor, made my claim super easy. Great service and great staff ***** 5 stars to Nathan