Despite several issues, my service advisor Roman did a good job of keeping me informed of the issues.
The customer service rep couldn't do one thing. I called at 12:39 and told the rep my name and to contact me at the phone number I'd provided. At 1:19 a rep called my HUSBAND at WORK, AFTER I'd spoken to someone and said to call me directly at the number given. Since one simple request could not be followed we moved our vehicle to another collision center.
Vladimir was awesome and kept me updated and was very helpful answering my questions.
Very excellent job very professional and I thank
you very much
The repairing time was long and expensive. One part was lost by you. Your sales rep said he would order one for me. I'm waiting for updates.
Alexis took great care of my car! Have had other body work done there on other cars and have always been pleased with their service!
Excellent service experience. Great communication and a job well done.
There is air flow coming through my window due to the rubber seals not being placed correctly.
From beginning to end the service was top-notch. I felt completely informed about every aspect of my car repairs. They did a great restoration job. Vladamir was an awesome professional and treated me as if I were a long-time customer. I would recommend this Service King to anyone without hesitation.
Exceptional service. I will use and recommend you guys to everybody! Thank you so much.
The communication by way of text messages concerning the status of the repairs were greatly appreciated. The communication messages allowed me to make plans accordingly.
Customer service was great. I was assisted even though I had no appointment. Front counter person Tamara was a very helpful.
Agent, Alexsis stayed in continuous contact. Keeping me update on repair of our vehicle.
Ten or person doing the repairs did great work,
The only downside. The person who did detail work on interior cleaned windows with same cleaner used on dash & seats putting a greasy film on the windows.
I would recommend Service King to anyone in need of body work for their car or truck.
Alexis on Katy Freeway is an excellent customer contact and the repair was done quickly, Service King handles the contact towards the insurance company, the repair looks fine and the car is washed! Very satisfied.
Very professional, quick, outstanding repair service. These guys are pro and I had complete peace of mine. I strongly recommend service king over any other body repair center. Thank you
Every person with whom I dealt , had Excellent customer relations skills . That is as important to me as being knowledgeable about their jobs . ????????
Michael S. was very helpful throughout my experience with Service King. I am very appreciative of the time he took to ensure I was up to date with my car's progress. Always kind and respectful while speaking on the phone, good stuff.
Great service attentive people would gladly come back and refer customers!
Very impressed with the service I received! Excellent communication updating me on the progress of my car repairs. Car came out great and I was pleasantly surprised to find it detailed for me at pick up!!
Everyone was great from start to finish. So convenient having everything from the rental car to the repairs in one place. My adjustor Alexis was A Plus!! Highly recommend.
We appreciated their communication regarding the status of our car .
You all do a good job of keeping your customer informed and are transparent about the process of fixing the car.
We thoroughly enjoyed our experience with Service King. Vladimir Cerna was very knowledgeable and did a top notch job explaining everything that was going to be done and then followed up to make sure it was completed properly and on time. We were updated regularly and are very happy with the quality of the work. We would definitely recommend Service King in the future to others.
Even if it is after market bumper, it should have been set properly. The delivery person first said you had prior accident that why it's like this. When we told her "no prior accident" then she was saying after market bumper, that is all service king can do. Unacceptable.
The service was excellent, awesome staff, very professional, communication about process was excellent, Will highly recommend Service King.
The work look good since I got my car I have not discover anything wrong for I hope all goes well
Vehicle Make : Volkswagen
Great customer service
The employees were extremely helpful, efficient, friendly and made the repair experience painless. A special thank you to Vladimir. You couldn't have been nicer nor more professional.
A Satisfied Customer
Vehicle Make : Volkswagen
Alexis did a great job in keeping me informed about everything that was going on. Her responses were always quick.
I am very happy with the service provided.
I'm Satisfied with the work every thing is Beautiful Thanks again I give you all from oTwo a 10 will be a 10 great job
I was updated daily on progress. Staff was very informative and courteous
I was very satisfied and would recommend your business to anyone. From the time I scheduled my first appointment until I picked up my repaired car, it all went smooth and was even finished two days prior to the estimated date. Thank you!
Excellent quality of work and especially great communication from Service King team!
Vehicle Make : Volkswagen
I wish every customer experience was like the one Vladimir provider. He was SO helpful and went out of his way to explain everything. Five stars! :)
Longer than expected time.
Everything was great. I appreciated having the text updates, it really made the process easier. Richard is awesome. Thanks for all the help!
Good work. Organized office and they cleaned my car inside and out. I like the rental car office in site.
Great service flawless execution.
I appreciated being kept up to date, the communication was clear & accurate and the staff was polite.
The process was easy, the repairs were timely, the communication was superb. Richard did a great job handling my insurance claim. Great job.
I was very pleased with the work done on my truck.and very impressed with the women put in charged of my Repairs.she was very Awesome to work with.thank all very much.Ralph R.Salazar.
Great service!!! Thank you
Completed repairs as outlined...ahead of the promised time
Alexis made me feel very comfortable even with it being a full frame-off repair. She was helpful and answered any questions I had, AND sent me photos of the progress. Also, when I picked up the truck she took me through what was done, and assured me that about taking the truck on a 200 mile road trip...and it's like the accident never happened.
Very good service team in Houston. Darryl was was outstanding and kept me posted on progress. Thank you
Great service very nice finished in a timely manner
Great experience. Thank you so much for Alexis
The repairs came out great. My service advisor "Ariel Nasukowicz" was a great communicator and kept me in touch with the repair process.
Very professional team. I had the pleasure of working with Richard this time. He was very polite and he let me know everything that was going on with my vehicle.
The service was excellent in all respects each person I met with and who assisted me gave the very best customer service. I would definitely use your company in the future and will recommend you to family and friends
My contact was very good about always keeping me on notice of work, etc. The work was completed actually early!!! So far (only had two days) all seems to be good.
Alexis provided exceptional customer service!
Our Kia Coup car almost looks like New, thanks to your professional work!
Alexis, our avaluador was Accurate and give us nice professional service.
Thank you Service King!
Good communication, and focused on getting the job done right and in a timely manner.
Excellent service and quality of work!
Vdlamir was very helpful, professional, and HONEST. I appreciated him returning my phone calls and emails in a timely manner. It made this process a lot smoother. My car looks amazing and service king always had my best interest in the repairs. I would recommend you to any one. Thanks!! And a big thank you again to Vdlamir.
Alexis was wonderful. She kept me frequently up to date on the progress. Thank you for making my body shop experience a pleasure.
Outstanding service from Service King in Katy texas
Customer service was excellent from the time we entered the building. Then, received text messages on the progress of the repair. Finally, Ariel showed and explained to us the finished product. Excellent customer service!
I absolutely appreciated the quick turn around on the repair and the outstanding customer service we received from Richard. I will definitely recommend anyone I know that requires repairs to come your way.
It was very nice hearing from you continually while the car was being repaired. You kept me frequently updated and that was reassuring. I also thought that you did s good job and efficiently. Also that I didn't have to wait too long. Your employees were very helpful with questions. Darryl gave me his card and I knew I could have called him anytime I had questions. Thank you. I would surely refere your service to friends.
I am very impressed with the quality of service I received. From reception to the assessor to Ariel, everyone was very polite, professional and thorough. Ariel was particularly noteworthy. He communicated with me each step along the way. My car was even ready a whole day earlier than originally promised! This my first experience with your company. I will not hesitate to recommend your services to anyone. Thank you.
My windshield and instrument screens came back with a dirt film all over them, cleaning the inside windshield would be nice
You guys were extremely helpful and informative with the entire repair process. I appreciate all of your help. Daryl was extremely helpful and responsive to all my questions. I appreciated the weekly texts letting me know the progress as well. It was also great that you guys finished faster than what you projected.
Thank you so much.
I'm coming in for some follow up repairs and I hope it's as smooth and easy as my entire experience has been so far.
Alexis was awesome, very knowledgeable and kept us informed regularly
Courtesy, timely, had information at hand, rental car company present at facility, kept me informed and updated. One of the most important thing is Richard let me know of some body work not involved in the accident, but would make the car look better and be cheaper if done at the same time as the work done to repair what was covered by the insurance. He told my this and told the cost would be my responsibility at about 225. He also agreed to work to bring that amount down and he did, down to 160. That's what I call working with your customer. Great in every way. Trust Allstate to send you to the best.
Great people excellent service and quality work!
Alier was great. Very attentive. Thanks
Our representative Alexis was so wonderful to work with as she kept us informed on the entire process. I want to personally thank her for a job well done.
Great service. Car repaired tp perfection. Thx
Richard handled my claim and helped to make the process very easy. I was given timely updates and my car was ready days before originally thought. This has been a very professional experience
Thank you I am Pleased and Happy. Looks new again.THanks To Service KING katy
It's was great dealing with u guys I will recommend y'all to everyone I know
Darryl and the rest of the Service King crew was incredible. The process was so much smoother than I expected it to be. I thought it was going to be a lengthy process, but they had me out of there before I knew. I would definitely consider Service King again for any of my repairs and recommend anyone else to do so!
The whole process was super easy! Everyone was very knowledgeable.
I was completely satisfied and appreciated the updates each day. Vladimir Cerna was my service advisor, and he was awesome. Service King did a great job on my car.
Richard Shell was amazing to work with. He was available to help me through the whole process
It was nice working with a good Christian Service Tech.
Richard and his staff were very proffesional and gave outstanding customer service. Service King in Katy does top quality work.
Very professional staff. Everything was smooth and Alexis kept me posted on the status of the Vehicle. Thank you.
Great customer service great work will continue to go to Service King in the future
Vehicle Make : Volkswagen
Very professional and on time. Loved working with Alexis
It took much longer than I thought it would be, but they did an excellent job fixing the damaged.
Great service, friendly staff. Communication was excellent!! Thanks for the quick turnaround.
Alexis was awesome. She made the whole process feel easy an safe from beginning to end.
Excellent service from Service King. Personnel were very professional, bodywork was completed in a timely manner and updates were provided on a regular basis throughout the entire process.
Thank you very much for taking care of the car the paint looks great and body work as well
Some of my brake light plugs were not plugged back in. I had to fix it myself so I didn't waste my time bringing back for a full day for something so simple.
Very good service!!! Good updates and excellent results. Thank you!
Thank you for sending text mail everyday.Thank you for advice.
I had peace of mind.
My car had damage that was not fixed from a previous accident and they went above and beyond to fix everyrhing that the insurance covered and had paid another unamed shop.
Prompt service and great communication keeping us informed of status, issues, etc. Great job.
Vladimir was outstanding! He was very responsive to any questions or issues that I had.
You all were so friendly and professional! Kept me up to date in what was going on with my truck , you finished ahead of schedule and you did an excellent job in the repair! Thank you! Ken
Best customer service, responsive, informative and honest.
Great experience! Delivered on time, I will definitely recommend to family and friends! Thanks SK
Great job on the repairs and it a timely manner.
Ariel was awesome, she kept me informed of progress of repair daily. The job was done 6 days ahead of schedule and the car looked fantastic. This is what customer experience is all about!!!
Darryl Rossett attending to our needs in a very courteous and prompt manner. The text message system is a great feature for ongoing updates, which was helpful for planning.
Richard was awesome and his updates were outstanding!!
Very fast and efficient service! I would come here again and it recommend to a friend. Alexa was wonderful!
Everyone were professional and courteous.
Jod well done, I appreciate you.
I worked with Alexis through my entire process. This was my first accident and she was unbelievably kind and helpful. I felt she cared about me as the. Liner and my car as well! By far I have never had such a great experience at a service center
You have well organized and well run organization. You're people are knowledgeable and frendly.
Thanks for a great and fast job
THANK U Jerald G
The repairs took less time than originally estimated. I wa updated frequently on so I was informed at all times of the day. My adjuster was very professional and helpful. I'm very satisfied with your company. I will definitely come back if I need repairs. Thank you.
Alexis did a great job of keeping me informed on the status of my vehicle and doing everything she could to keep satisfied while working within the confines of what my insurance would allow - thanks!
Service was great! Darryl kept me constantly updated and my car looks amazing. I will definitely use Service King in the future, but hopefully not. I will be telling all my friends and family about the great job and service that Service King provided. They put my mind at ease and made it a pleasant experience.
Great service from Alexis and all the team.
The car looks great. My service manager, Alexis, was Terrific. She explained everything and kept me well informed.
Tha J's to Alexi and team for prompt attention, accurate quote, constant communication through the estimate and repairs period, excellent repairs, and overall great experience. Will definitely recommend to others
Excellent service. Great communication. Quick response. Friendly people to work with.
Everything turned out great. The car looks great and drives great. Thanks I will use you in the future.
The service was awesome and the advisor could not have been better . I'm very pleased with the service and repairs
Great people very nice
Alexis is great! Car is perfect!
I had a great experience dropping off and picking up. Everyone was very friendly and knowledgeable. I will use again if something happens to either of our cars.
Darryl Rossett my service advisor was excellent and kept me informed on the details on my vehicle.
Good service overall! Very professional
Good craftsmanship and timely service
Great service very welcoming.
Is a good team. I'm so happy because they are excellent job.
If you know there are problems in parts that you use, you should let me know before you say that you finish the job.
The customer service was great. Angela did a great job keeping me updated on my vehicle. Overall I was very pleased with the finished product. Thank you.
Very good communication. Alexis was excellent. At every turn, your staff was helpful and polite. The work was well done. Service King is as good as it gets.
Thanks for a great job Alexis!
Everything was great!! Vladimir was outstanding keeping me up to date with every detail about my car! I would recommend them to all my friends and family!
My car was finished at a time I couldn't pick up because of My work. So I have to pay for a day out of My pocket for My rental. My car was return dirty, especially on the inside. There was some part on my car that wasn't being repair to my satisfaction.
The service was delayed due to wrong parts. On the planned day for pick up a part was found not fixed even though it was in the estimated. And on the final day of delivery the front license plate wa missing which I found when I was about to drive out.
Repairs done still has some major faults. Service king will never earn my business again. And i will never recommend service king to anybody. Customer service and warranty is a joke.
Everyone had a smile and welcomed you when you walk in.
I was told my car would be ready on the 22nd. No one contacted me on the 21st to say if the 22nd was still on. I called on the 20th and was told it should be ready. I got a text on the 24th saying my car would be ready on the 25th.
I got a call on the 25th am saying it was all washed and ready to go. I got to the shop and still had to wait 20 min's for my car to be brought up.
But so far I am pleased with the repairs.
Very professional staff all around. Thanks. Great job.
My vehicle was not clean, my tire rubbed on my fender flare every time i turned my wheel to the right and my driver side fog light was broken upon pick up. I know it was driven as my tank was full on drop off and 1/4 was used ... My rep. is aware of lack of service and said i could bring it back in but i feel everything should have been fixed or checked prior to telling me it was ready as i already turned in the rental i.e. total inconvenience.
Excellent job. Ariel was great and the people is friendly. My car looks great!!
Good experience. Fast and efficient.
Great job! Finished early & looks like new!
They were compassionate and considerate. That goes a LONG way with me.
Service King always kept me inform with a text updating me on the condition of my car. This is always important for a customer to know the completion date. I would always recommend Service King to everyone in need of repairs.
Vladimir kept me updated regularly and was always responsive to any questions I had. The work is great!
Great Service. Timely updates. Quick turnaround.
Alexis was excellent!
The car looks great
Would definitely take my car there for all my repaired.
The whole team was awesome!
They did a very good job with fixing my 2014 Kia Soul and Alexus took very good care of me.
I was kept informed daily on progress with the Repair of my vehicle. People were professional and friendly ,courteous and very he9.
Ariel was great! Definetly will recommend service king to my friends.
Love the updates and constant communication.
Keep doing what you're doing
Vladimir and the Team did a terrific job. I was very pleased.
Excellent repair and quick!
Alexis always gives me exceptional customer service, and because of that Service King will always have my business
Alexis Cauley was courteous and helpful all the way through! She explained everything to me beforehand and everything happened as expected. Alexis kept me updated and they even finished my car earlier than expected. She was knowledgeable and had answeres to all my questions. Hopefully I won't get hit again but if I do I will definitely use Service King in Katy again and recommend them to all my friends and family!
Great service and high quality. Will recommend to friends and neighbors. Kudos to Dominique.
Service was excellent, car was given on time well before committed date. Progress was well informed thru messages. Very satisfied with repair and job well done. Thanks for the services.
Vehicle Make : Mitsubishi
Excellent service, love having enterprise on site. Communication was mist impressive. I would reccommend to everyone I know.
I had full support and monitoring during the time that my car was in repair.
In particular for the agent Alexis. She is professional and competent.
Thank you for your support
Kept me informed on progress of repairs, and when I had to switch the insurance company that settled the charges, they made it a seamless process and I didn't have to worry about anything which means everything to me. I was very very satisfied
Very professional and courteous!
Thank you for a speedy and thorough repair.
Good job guys and gals!
Robert (Bob) Braley
Dominque was very courteous and attentive. She made my experience extra special.
Thank you , you guys were very punctual and helpful
The whole experience was great! Very thankful!
Great customer service by Angela. Thanks!
Fast service, great customer service!!
Service King team (every one of them) are totally committed to make the collision customer completely at ease with prompt, professional and courteous service from start to end. The workmanship was comforting as the repaired damage was removed as if it never existed.
Thanks a bunch.
Great job and quick turnaround
Vehicle Make : Range Rover
Excellent everything!! To
The team was very courteous and ready to answer my questions when I had them. Couldn't ask for better.
I felt great trust in leaving my car at Service King. Every detail was explained to my satisfaction. Angela kept me informed of each detail.
Thank you. Sharon F
Service was fast and pain free.
Everyone was very nice - very smooth process. Thank you!
Dominique Spurlock Was very helpful.