Car repair was presented with over-spray and paint had a build up on finish quarter panel passenger upon pickup and had to be left with Service King in order to finish repair properly. Car was returned dirty from repair guys mess.
Craig Lujan-Farmers Insurance Agent
Tim was a great help kept us updated through it all
Very professional crew kept me up to date with the process of repairs on vehicle.
Handled feedback to insurance excellently.
Did very very good work on vehicle and made me feel as I was in on the process
I will be bringing future vehicles to service king due to there professional manner
1st time using service king.
Pat was very professional and helpful.
Great job on my truck and quick service.
Will highly recommend Service King.
Thank you ! Mr. Bonugli. ?
Kept me well informed about my car repair progress. Good customer service over the phone and in person.
thank y'all for a great work!!
Pat is an excellent rep for service king, he took real good care of me
Tim garza was amazing and made the process go as smooth as possible
Very nice friendly service
Great service and a big thank you with taking care of all the aspects of the insurance process
The customer service was great! Plus they were quick and explained everything thoroughly. Tim was wonderful at getting my car fixed in a short amount of time. I am very pleased very easy for me and my car is perfect again. Thanks!
Experienced excellent customer service from Tim. He was my advisor and kept me up to date daily on schedules of my car repair.
Everyone I encountered at the repair center was great! It was great working with Mr Paris! The experience was stress free and the process was simple !
from the time we walked in our service writer Tim was with us every step of the way. He gave us frequent updates and not to mention our car was finished 5 days ahead of schedule. The job was well done.
Mr. Garza was awesome from the beginning to the end of my service. He should be commended for his outstanding work ethics. He was very nice, understanding and very informative.
Setvice was great and never had a problem there.
Bob McNatt was very helpful and fast, he was a pleasure to work with.
Y'all did a great job and all the updates were really thoughtful thank y'all so much for yalls help.
Vehicle Make : Mitsubishi
Best experience I've had with a repair shop..Efficient..courteous. Finished my vehicle a week ahead of schedule...
**** good service
Looks good and quicker than I thought!
I was so relieved to find out that Service King arranged the car rental company to pick me up from their repair center. I wish I had known ahead of time so I wouldn't have been worried about it all day but never the less, I was completely satisfied and happy with Parris and his service.
First of all when I took my car I told him all the damage including the door. When I went to pick it up hector said I never said anything about my door. He got mad didnt show me any repairs on the car saying I never said anything about that NOR did my insurance and that I should have told him that while rolling his eyes and giving me reasons why its not his fault. So he went inside to check something on the computer telling me he had to call the insurance because he didnt think they would approve a door after the fact. Not to mention there was more damage to my door then when I had brought it in. When i called my insurance that same day i told them what happened, they said it was noted that the door was part of my repairs and that they want pictures. So we wait another 4 days. No call from hector who said he would call to tell me what the insurance would say. Then I get a call tuesday that my car will be ready on wensday and so I take work off and its 4pm and I still have no call, so I call and then the woman said its ready but let me have Hector call you. He calls to tell me that it was ready but the electrical guy left work early and didnt put my horn back together....so i have to wait another day because one of your employees left early. Finally I get a call around 1230/1pm that it is finally ready. When i get there some random guy tells me hector took the day off but lets go look at my car. Shows me rhe door and says lets take care of paper work. Didnt show many any work done to my car but a door. Then tells me I better not give hector a bad review as it is not his fault I never said anything about my door....
I have all my calls recorded as it is legal to do so in the state of Texas.
I took pictuers of my car door at the time of the accident, after your first repairs and when it was done the second time.
This service was horrible. I have some brown liquid that is dripped on the inside where the belts are as if my windows were down while it rained....not to mention when i got it had so much mud and dirt in it that i had to vaccuume it my self.
Yall did a great job thanks
Not only were the repairs done well they even cleaned it up and put some polish on it. Very satisfied with the service and time it took to repair my truck.
Extremely nice and helpful. Love how they worked directly with Hertz to have my rental ready and make everything super seamless. Very happy customer. Will be bringing my truck here and referring others if body repair is needed!!
Mr. Cassidy was extremely helpful and he kept me up to date with all the things happening to my vehicle.
Fantastic service, above and beyond.
They really did an excellent job in communicating with us from the time we dropped the car off to to time we picked it up. They also did a great job repairing and cleaning our car. My wife and I are very pleased with everything from beginning to end.
Excellent service, Pat kept me informed and I will recommend service king
Appreciate the weekly updates and working dilegently with geico to keep my cost to a minimum thansks
Tim was professional and kept me up to date on the autowork.
I was very pleased your work thank you
Tim at service king was a big help. He kept me updated throughout the entire process. Going into the office I thought it was going to be a long ongoing process with no answers or updates. But Tim made me feel at ease and comfortable with all of it. I would highly recommend him to anyone who is in need of repairs on their vehicle. He also helped me with damage that I had on my vehicle outside of the insurance coverage for the wreck. Which goes to show he went above and beyond.
Thank you for the great service!
My truck was ready before,and I was informed all the time of any progress,Hector Muniz was very nice..thank you.
Hector our advisor was great and very helpful. Will recommend to others that need your services.
Our rep pat was awesome. Give him a 10. Also great job on the team who worked on my car. Awesome team work. I would highly recommed Service King.
I really loved the repair service king did for me! Awesome drive!!
Pat was very informative and welcoming.
I am very pleased with the on time and well job!
Our experience with service king was exceptional. The turn around of the repairs and constant text feed back on how things were going, were truly appreciated.
Thank you for your time and care with our car.
Repair was completed in a very timely manner.Associate was very polite and informative.
Pat my service rep at service king south west military dr was very responsive and informative and had detailed information on my vehicle
Vehicle Make : Mitsubishi
It took almost a year or so to get in to get my vehicle repaired but I'm a very happy customer from the time of drop off to pickup all was excellent. The service manager stayed a little after hours to make sure I picked up my vehicle since I was coming from the other side of town. Excellent customer service 5!! Thank you soooo much and have a blessed day.
Very fast, got car back a lot faster than expected!!
Pat was amazing, very helpful and my car was completed in a very timely manor. I would recommend this location to my family and friends, thank you!
Car looked new again. My car was also delivered **** week earlier than expected and personnel was very professional. I was always kept in the loop on the repairs. I got my vehicle back today and so far I am very happy with the repairs. Thank you.
It is a pleasure dealing with the friendly and professional people at Service King. I Feel like more of a friend to Pat Cassady than a client. He is very caring and skilled at his job.
Had a chip on my grill that I asked to get fixed, but there was a lack of coordination with USAA, which will now cause me to have to pay out of pocket or face another deductible.
Vehicle Make : Mitsubishi
I really appreciate the updates on my vehicle. Most of all the GREAT work they did!!!!!! I will defenitley recommend them to family and friends. Thanks to everyone that work on my car from start to end.
Everyone was very professional and nice. Easy to contact and answer any questions I had regarding my vehicle
It was a pleasure working with Francisco. Nice work. Great communications.
Great job and great service.
Pat was very professional, kept me uodated daily and took care of every concern without question. Would highly recommend for anyone needing any paint and body repair. Repairs were even completed ahead of schdule.
Awesome service ,,,too the point!!!
Thanks to pat our Advisor for assisting us and answering all your questions and concerns very satisfied with my vehicle being fixed in a timely manner by the technicians :)
Pat Cassaday was excellent!
Great job on car, but took way too long to finish.
We were so amazed that we were called or texts at least every day to notify us how our truck was coming along. Pat told us as soon as the repairman looked at it when it would be ready. He hit it right on the head. We have never encountered this with a body shop. I had been told that my friend went in to have her car fixed after her accident. After they had all of the parts on they told her it would be a couple of days before they could start painting. Body shop said they were still real busy with hail victims. I was a little worried but Pat came through with flying colors. This far exceeds my expectations.
Thank you so much for having my car done early Am I didnt think I'd have time to pick it up at all on Friday but it worked out just fine Hector did a great job of keeping me informed about the vehicle throughout the whole process.
The phone calls and voice messages ,letting me know how or where the repairs were at the moment. The friendly and professional services from your staff. Thank you so much.
Excellent service fast repair time and outstanding customer service
My inside door panel is not lined up properly. My technicIan was great and kept me updated
Hector was great!!! Explained everything in detail, answered my questions and called every week to update me witht the status on my vehicle. Couldn't have had a better experience! Thank you for all the time and effort everyone puts. Much appreciated.
The workmanship was great and the time frame was excellent
There were some imperfections With the bumper and chrome trim. The staff is great and are aware of the issues. We are just waiting for the corrections.
Awesome repair job and in a very quick time frame!
My service agent was courteous, attentive and explained everything that was being done. He made me feel confident that my car would be repaired right.
Pat was awesome. Very professional. The service was fast and the took care of everything. They kept me updated every step of the way.
Fast and great customer service. Will go back in the future
Good as new, very satisfied. Thank's....
Great service writer good service and I would recommend to anyone who needed work done paint job was awesome
I was please with the repairs and how fast it was done. I had no problems with customer service. I was kept up to date with the repairs and progress with estimated time of completion.
Repair looked very professional done. Cleaned entire car! Pat my service advisor again did a great job. Enjoyed working with!
Am very happy with the job, keep up the good work.
Great customer service!
Consistent and accurate updates
Definitely recommending service king for any and all repairs
Every step of the handling the repair process was done expedienty and very professional.
Pat was a great help, and the clear coat on my car was well done. Thank you!
Pat Cassady goes the "extra mile"
Great Service and attention to the customer was better than any I have ever received. Thanks Hector!
We have had 3 different vehicles repaired with Service King and will continue to go back.
Great Experience. Great customer service. I felt reassured that my vehicle was in safe hands.
THANKS JOB WELL DONE ????
Henry Muniz was a great advisor. Always kept me up with my truck. Very satisfied with the work.
We are pleased with the quality of the work; the convenience of getting an appointment; the professional manner in which we were treated ; and especially were very pleased that the repairs were completed in the quoted timeline.
Vehicle Make : Volkswagen
I am very happy. Good customer service. Thank you very much
Attractive shop, went"extra mile" Pat Cassasay is a pro. Good job!
Excellent work in vehicle. Also excellent customer service.
So far fast service and very nice customer service
They listen to all my concerns, they kept me updated thru each phase of the collision repair and notified me immediately upon completion. Ray CASSADAY, service advisor was in communication at all times, receptionist n ofc staff always ready to assist. Thank you service king southside San Antonio!!!
Super fast repair! Pat was super nice, he kept me updated all the time. Thank you very much.
Thank you so much for your service
I was so pleased with the courteous, quick service we received! It was wonderful receiving all the update emails and receiving phone calls from our service advisor, Hector Muniz. He was awesome. I would choose Service King again!
Did not put the spare tire back under the Van. They put it inside the side door.
Everyone was pleasant and specific. Text updates were a surprise and appreciated. Repaired fender n bumper looks great. Car clean when returned. Would be happy to refer friends to Service King
Very helpful in explaining what needed to be done. I like that you kept me informed about the progress. Did a wonderful job repairing my truck. My truck looked great. Thank you. I would recommend your service.
Pat was excellent! Great service all around. The text updates where great and appreciated! Service team restored my car wonderfully!!
I like that u keep me informed about my car it meek me fell my car was in good hands you the best thank you so much all of you did a great job ????????????????????????????
I am extremely happy with my car the team did an awesome job. Pat @ SW military location in San Antonio, Texas was extremely helpful and made the process extra smooth ! I got constant updates on the status of my car made me feel at ease, that my car was in the best hands. Thanks again Service King !!
Service King did a great job on my Honda Civic. They worked with my insurance company to iron out some additional damage found on my car. Pat C. took care of my claim without a hitch!
Patrick Cassaday was very nice and respectful. Very thoughtful and courteous with texting us at least twice daily to keep us posted on the progress of our car. I really appreciate that. Thanks again!
Hector was completely a great service rep but I think my door could have been alittle bit better as far as the molding
I was very statisfied with my expirience with you all. Especially with the excelente communication.
Mr. Pat was excellent, friendly and very professional.
The whole experience was very comfortable and all is well
The Service King team did an awesome job repairing my vehicle. It looks fantastic. Hector did a great job keeping me informed of the progress. I would use them again and recommend them to my friends and co-workers.
Fast as promised and on time.
Excellent service and Mr Cassaday was very professional. In one day out the other. Thank you for your service.
The customer service that we received was excellent . We had nothing to worry about and felt very comfortable leaving our vehicle with service king .thank you for everything.
The customer service I received from Hector Muniz was absolutely outstanding! I appreciated the phone calls informing me of the progress of the repairs on my vehicle. He was very patient and answered all of my questions. He gave a brief and concise explanation of the process involving Service King and my insurance. Also, Jennifer at the front desk was very courteous and friendly. She always had a smile for everyone who walked through that door. I would highly recommend Service King to all my friends and family. Thank you so much to everyone involved in repairing my car and especially to those I dealt with face to face.
I took my last vehicle for service and was happy with the experience which is why I went back this time. This time was no different if anything I was happier than last which I didn't even know was possible. Friendly staff and great service is why I will use service king in the future and highly recommend.
Wonderful job. I was very pleased with the services provided and how I was kept in the know on a daily basis, either by text or phone call.
Service was outstanding. Pat Cassaday, Bob Mcnatt and the receptionist were all superb. I was constantly kept abreast of everything. The atmosphere of the office should be a model for any office to emulate. Very personable staff. Pat walked me to my vehicle and explained everything in detail. I would recommend Service King to friends without hesitation.
Vehicle Make : Mitsubishi
Service king's service was excellent! They kept me up to date on all repairs and had my truck back to me way sooner than the date of completion. Only issue I had was whoever put my headliner back on didn't install the push light back together properly. No big deal easy fix. My truck looks great
Awesome job and customer suervice!
I'm 100% satisfied and thankful I choose Service King. Great job well done and will definitely consider services with you'll again if needed. Did a terrific job keeping me updated on my car and also wonderful staff. Thank you.
I would like to thank Hector for helping me out and keeping me updated with my car progress. I would highly recommend anyone in the San Antonio area to his location!
No one likes to have a car accident, no matter whether a serious one or fender bender. I was having dinner with friends at a local resteraunt when a man approached me and asked if I iwned s black Chrysler 200. I said yes and he told me he had hit my driver door with his truck. I went outside to investigate and it and it was a pretty big dent.he gave me all his insurance info. I was very lucky they sought me out, instead of driving away. I called their insurance, USAA and they were very helpful. Of course, they recommended Service King and I accepted. Very smooth. My stress level, almost none. When I called Service King, I was pleasantly surprised because the person I talked to was friendly, professional and helpful. ( off- hand, I don't have her name.) I was referred to Mr. Pat Cassidy and again, he was very professional, friendly and helpful. I was offered transportation to Enterprise Rental Car and that went smooth also. What really impressed me with your service were the daily texts informing me of the work progress on my car. You made this experience very pleasant and easy to deal with. I had no worries and I will pass this on to my friends and hopefully, they will come to you for service. Keep up the good work and thank you fir finishing the work on my car not only ahead of time but the good work you put into it. Again thank you. Jose Luis Torres.
Keeping me updated was awesome. The phone calls from Hector were very appreciated. Helping out with the rental issue was very appreciated as well. My csr looks really nice.Thank you to everyone involved.
I appreciate whoever it was that took the time to keep texting me my cars updates. Also, thank you for waiting for me when I was barely making it there by 6:00pm , I realize that y'all have lives outside of work and I was holding you up. Again, thank you.
They finished the work earlier than expected and the truck looks as good as new.
Vehicle Make : Volkswagen
Pat was thorough and delivered on his promises
Thank you all for washing my truck even though it is raining looks good
Vehicle Make : Volkswagen
It was painless and hassle-free! Very helpful &knowledgeable associates in the office....and repair team was fantastic!
Thank you all.
Hectares was amazing and kept everything honest and gave me a piece of mind that my car was going to be taken care of and it was. Thank you to all the staff!!
Keep up doing what you guys are doing. I don't see anything wrong or have anything else to tell you all what to do better.
Outstanding, fast, quality service. Everyone was friendly and helpful. Truck looks showroom fresh. Thanks again.
Everything was perfect! !!
Great job and service. Thanks for washing my car
Y'all provided fast am great service
Great service my vechile looked great when I picked it up
Thank you Hector for the great customer service you gave me
Vehicle Make : Volkswagen
Pat is extremely efficient and knowledgeable and makes an unfortunate inconvenience as simplified and smooth as possible! My car looks great. Thank you everyone at Service King that had a hand in getting it back to normal.
Very friendly and we were very satisfied with the work thank you
The only thing that I would change is the 7 a.m. text message that woke us up. We are retired, and we don't get up at 7 a.m.
Excellent customer service
I like that I was kept in the loop about what was happening with my vehicle at all times. Hector was very nice and cared about my concerns.
Pat was very professional and kept me updated regularly about the status of my repair. The repair was done quickly and thoroughly.
I was constantly updated and the staff was completely professional and accommodating.
My service adviser Pat was Awesome!!! He advised me on a daily basis of my vehicle. In the event of another mishap, Service King and Pat will be called.
I got food service thank you
My car was repaired in ONE day! My service advisor, Pat C., kept me updated on the status of my repair and my car was ready 2 days earlier than the initial estimate.
We had a good sit down with Mr. Cassidy. He was very thorough about every detail of the car damage. He gave us confidence about the time period the car would be repaired and assured us of any problems. Problems such as parts and extra labor. Thank you to the Body repairmen for their excellent work. Also Thank you for the friendly staff and receptionist who greeted us when we first got there. Thank you from the Garcia's.
Customer service person in charge Pat was awesome
I especially loved the text messages updates
i was very satisfied with the work done on my car.
Mr. Hector is very professional and knowledgeable. He give updates in everything they did to my car. I give him 10 in the scale of ****-10 in which 10 is the highest .
Customer Service (Pat) was on top of it all. Everyone we came in contact there was very friendly.
I preinspected my I noticed right away the detail job was bad. It was not great as it was done in the past so that made me look more for repairs done properly. I notice my grill that was damaged was not replaced. My right mirror that was damaged was not installed properly. My attena was missing. Whoever drove my truck after paint was not clean interior was dusty. My truck is black so I noticed all the dust and the detail job was not great. It should of been vacuumed or a clean suit should of been worn with out over spray. This is my third time I've used your services. It was ten times better before.
Pat provided exceptional customer service and should be commended. He kep in constant communication with updates on the repair of my vehicle, which is greatly appreciated.
Excellent service! Pat did a great job handling my repairs and keeping me updated daily. This was the best customer service experience I've had in many many years. Thank you!
Vehicle Make : Mitsubishi
It was good service they were alsome doing a good job
Great service. Thank you for the updates. Keep up the good work.
I liked the way you kept me up to date on what was going on with the car. I appreciate that. Great job.
Every thing was good didn't have any issues
Pat coordinated the repair that was done to my car professionally, expediently, and effectively. All personnel that worked on repairing my car are very thorough and truly an experienced experts in their trade. I received unparalleled quality of service from Service King. I was notified throughout the entire process.
We are very satisfied the job that service king did. They keep us up to date bout our truck status. and we also want to shout out to one of your employee Pat. He is very professional about what he does. he even go out of his way to the rental car place to picks us up. Thanks Pat.
I greatly appreciated the service from start to finish. I was kept upto date on the status of my vehicle. I thank you for your accurate estimate on time that my vehicle was going to be with you. Thank you for taking care of myself and my car.
Vehicle Make : Mini Cooper
Really appreciate the speed and accuracy of the repairs. Great job and many thanks to everyone involved from start to finish.
My truck look like new after the repairs, job well done. Thanks
Very help service, received updates on the status of the truck and when vehicle was completed. Awesome service
I would you to know that both time I took thecar in for repairs you guys made it look brand new great job. Hector was very professional and kept me well updated on repairs
Thank you so much to Hector Muniz and staff for such an awesome job!...For keeping me informed about my truck status on a day to day basis as well!.....THANK YOU SO VERY MUCH!!????
My experience with Service King was excellent. The repair to my Toyota was prompt. The work done to repair my vehicle is also excellent. I cannot say enough good things about your team starting with customer service to the cleanup crew. My family and I were very impressed. Thank you for a job well done.
The young men that helped me was very nice,
He explained everything that was gonna be done to my vehicle. They did an excellent job,and my vehicle was ready before the expected time. This is a place that I would most likely return to, if I ever need repairs on any of my vehicle.
Thank you, Maricela R
Excellent work, great customer service
Wow. I felt really comfortable leaving my brand new truck with these people. I even showed up an hour before my appointment and they didn't mind at all
I was very impressed from the time I walked in how well I was treated. Mr. Pat Cassidy kept us informed on how things were going with the truck from the time I dropped the truck off till it was finished. He also made sure I got the rental vehicle. We are very happy with their work. I would highly recommend their service.
Great service and always keeps you informed on the status of your vehicle.
Hector and staff were great. Got my vehicle back sooner than anticipated and the repair looks great. Great job would recommend this shop to my family and friends.
I was extremely pleased with the service by Pat and Hector. I will absolutely continue to use Service Kings as my repair shop!
From initial estimate to final delivery, the entire repair process far exceeded my expectations in all areas to include customer service, repair progress, and quality of repairs.
Vehicle Make : Mini Cooper
Pat is awesome!
Although my vehicle was slightly late i was very pleased with all the repairs and ky vehicles overall appearance. They did a great job and was happy with the care they put into it.
I love the service always updated on the static recommend everyone