Everyone was EXTREMELY helpful and nice. Kyle was AWESOME. I LOVED the rental car btw. I tried to trade my car for it,but obviously that wasn't gonna fly. Lol. Had a great experience with something that you would think would be awful. Thank y'all soo much!
I was very satisfied with the service I received. I loved to have the text and updates by service king and Jeff. I felt that I was aware of the progress of my car.
Jeff was professional and courteous throughout my entire appraisal and repair process. He kept me updated on the status and progress of the repair and went over the repairs when I picked my car up. He even made sure my rental was returned. This is my second time using this Service King and it'll always be my first choice in repairs.
Excellent customer service, very professional
Taylor was very helpful and professional and as well as jason. Great Jon.
The body work was done to my satisfaction
Helpfulness of Judith getting me a quote for non related damages. Showed genuine concern for me and my family.
The service was excellent and I was well communicated with by the Service King staff. Jason Baxter handled my case as well as it possibly could have gone.
Aaron was our Service representative. He was great about keeping in touch with us via phone call and texting. We have found the whole experience bringing her car in to be very pleasant. Aaron was knowledgeable and very helpful.
Great job as always. Best experience that can be had in such a inconvenient time.
Jason, was very professional; he updated me regularly, and the repair was done on time as he said it would be.
Jeff was super friendly and professional, very knowledgeable about my case before I even walked through the door, and did an excellent job communicating status throughout the repairs.
The quality of the work done is outstanding. The biggest compliment I can give is that the car looks like it just came off the showroom floor. The interior detail was also a very nice touch.
Would not hesitate to use your service in the future and would definitely request to work with Jeff again.
Aaron was wonderful to work with. Always communicated promptly. He made sure I was aware and understood what was being done to my car.
Great service, very efficient operation. Could improve with a pre order inquiry when scheduling the drop off for repairs.
Hopefully I will not be needing their services again but if I ever do I will definitely give them the job again. Extremely satisfied with the service provided.
So nice to have step by step updates!
The repairs were great, however the hood was not properly latched and as soon as I got on the freeway it was visibly bouncing up and down. Had the second latch not held it would have cause a major wreck on the freeway. Please make sure the guys detailing are careful not to hit the hood release as they are wiping down the interior. It also may have happened when they had to jump start the car since the hatchback was left open and drained the battery. I just wanted you to know what happened. I don't want someone else to experience that or worse.
The team was very friendly and the van was done sooner than expected. Great all around.
Jeff did a great job communicating with me about the repairs of my truck.
Keep up the great work. God, Bless
Great customer service beginning to end.
Jeff, my contact at Service King, was very professional and informative. i appreciate your work and you were ahead of schedule. thank you
Jeff was really professional , always kept in contact with me , giving me updates. Really satisfied.
Awesome! my car looks great... Thx Aron for fixing my car ????????????
Love it and the service!!
I have had to use Service king more than once over several years and I wouldnt trust my car to anyone else. Great work excellent service. The staff goes above and beyond to ensure you are aware of the repairs and it is such a relief.
Jeff took awsome care of me and my car looks like a new car. Jeff kept me informed constantly
Like the updates via text.
Jeff was the best coustimer service experience I have had in a long time.
However I had a flat this morning with a body screw in my tire
Service advisor was great
great job, good color match, Jeffery B. was great
Exceptional quality and customer service
Jason and company kept me calm and comfortable. Outstanding company man you have. I like an honest man with an honest handshake.
The car looks like brand new! All the staff were courteous and professional and my car was repaired in record time!
I am totally happy with service I received from everyone at service king from the moment I dropped my car off all the way thru to picking it up today! Thank you!
Great job, easy to use service dept.
Great speedy contact. Good job overall. Jason Evans was phenomenal
Awesome service and unbelievable work . Repaired 6800'
Damage in a week ! Unbelievable
Kudos to Jason Baxter and your team for doing such a great job
Jeff was very helpful as well as all of the staff. The car was finished before we expected and was all we hoped it would be. Thank you Service King.
Jeffrey Benavides was our Service Advisor an did an exceptional job from the beginning when we first met to today when we picked up our vehicle. Jeff provided excellent customer service and answered all of our questions and concerns. We chose Service King to do our repairs because of the professional experience provided by Jeff. Please pass along our sincere thanks to Jeff for a job well done!
You guys did an amazing job. Will definitely come back if I ever need another repair.
Great service! Constant follow up of car status and also they offered to fix other damage in the car. Also very quick, faster than I expected.
Car was done on time as promised. It looked great. All the insurance paperwork was handled by Service King. A very painless and pleasant situation.
I loved everything. It was extremely well done. Keep up the good work!
Work done timely and professionally.
Jason ,Who dealt with me he's a true professional and wants to Car be perfect
But he did take longer than promised to get it finished !
Your team is awesome and I would recommend service king to others. Thank you guys so much!
John **** did a great job of keeping me updated and making sure that the repair process went smoothly!
I was treated with respect .. answered all my gestions and were very courteous. I would recommend them to all my friends and family.thwnk i do much.
My Rep Jason was 10! Communicated often and very responsive.
Jason was exceptionally professional
Jeffery was GREAT! He provide excellent customer service and was always courteous and professional! He got my car ready sooner than expected and I'm grateful. Jeffery you're a great asset to Service King. Thank You!!!!
Aaron was superb! Kept me updated, made sure everything was taken care of so I could have my vehicle back as soon as possible, went out of his way to make sure I walked out a happy customer. And it worked! Great customer service, I will definitely recommend. Thanks Aaron and thanks Service King!
I liked the updates with Kyle. Our questions were always answered in a timely fashion.
Excellent Service from start to finish! Service King made it easy and stress free. Thank you!
I couldn't believe how quickly the repairs were completed on my car!
Everything turned out great
They exceeded my expectations! Great job!
Jeff was very helpful and gave me excellent customer service.
Jason Evans, was very professional and courteous. He is an asset to this company. He kept me informed and updated with the progress and status of my vehicle. I highly recommend Service King for any repairs you may need.
Very prompt and courteous service. Kept me updated, washed my car. No hassle.
Jason did a great job. Thank you!
Great work done and in a timely manner. Great experience from beginning to end .
Quick and semi painless experience with great people. Who can ask for more.
I worked with Jeff. Guy was great at explaining the process and assuring overall great quality work! He definitely stayed invcontact with me informing me of the status of my vehicle and made the process move quickly! Great experience, great company, excellent work! Thanx
Vehicle Make : Mini Cooper
Very professional service. I like the job done in my car and the notifications at every stage of the process. Jason Baxter was very friendly and make sure I was getting the service I deserve as policy holder.
Service was reliable and great!
I was extremely satisfied with my experience, from the entrance level right to the very end as I picked up my vehicle. Everyone who helped assist me made the whole situation a lot easier than I expected. Every single person I dealt with treated me with professional and excellent care.
The persons with whom I dealt with were especially helpful and I would like to mention them by name as they went overboard to make my experience there pleasant and satisfactory.
Aaron Cass - State Farm
Yvonne - Front Desk
Clint - General Manager
Matt with Enterprise-rent-a-Car
I would return there most definitely if I ever needed this kind of service again. I also would recommend this facility to family and friends.
Great job! Fast & convenient
The car looked so great. The repair timeframe was faster than I expected. Overall very pleased with my car. They did a great job.
Jeff texted me the car's progress every step of the way which I appreciated. I am extremely happy with the work that was done. One would never know my vehicle was in an accident. Will highly recommend Service King to friends. Thank you for a job well done!
Also, appreciate the loaner car I was provided while my car was in the shop.
Very professional! Jeffery Benevides did an excellent job and should be commended.
Very professional pleased with service.
The service was great. I will be happy to recommend my family and friends for their body shop repairs.
Jason did an awesome job handling my repair!
Great service. My rep Jeff and Mechanic Omar did a awesome job with my car.
I had excellent customer service. I love the fact you can get your rental car on site. Also, I did not have enough love going wait time to get my vehicle back. Again excellent customer service. I loved my representative. He was patient and kind.
Jeff is a fantastic representative of the company and sets a great example of the customer service I'd expect 10/10
Kyle was awesome! Made it an easy experience.
I will discuss it with my insurance company. My interaction is complete with Service King.
Justin Reagan and Aaron Cass are super stars !!! Awesome experience !!! Thx so much!
Judy was pleasant to work with, gave timely updates, and thorough explanations. She deserves a raise!
Everyone at the spring location is very nice and wonderful! This is the second time I've been there and I couldn't ask for a better friend pace to fix my car! Thank you Aaron for the wonderful service!
Jason Evans was absolutely great. I really appreciated all of the updates on the progress of my repair. Great service!
I am a return customer and worked with Jason Evans before. I received the same professional service this time, as before. I assume the paint job will be good and Service King will stand by the work, so I am just commenting on the service I have received so far. I would recommend Service King to my friends. Thank you, Brad
I was excited my car was completed a week before the due date!
John was wondering and was very helpful and kept me informed during the whole process.
Great job very quickly done.Very satisfied with the work done will recommend to other people.Thanks again
The gentleman assigned to my claim had terrible interpersonal skills. During the only call I made to inquire about the list on the estimate he continually me, did not listen to me and was rude. When I was finally able to speak I told him politely that I felt he was being shirt and rude. He made no effort to apologize. I felt I was treated this way because I was a female. I only received one text regarding my car, and that was to tell me it was ready. Due to this experience I will not use Service King again.
Delivery wasnt on time. I felt like the reasons i was given for it not being on time could have been minimized by a more thorough inspection of the damage.
I was kept informed every step
John personally sent texts about the progress on my car. Even though I had a 2 day delay waiting for parts, the car looks great. Everyone was pleasant and helpful from receptionist to Brandi at Enterprise. I did miss being able to see pictures of the progress, but the updates were great.
Everyone who I encountered at the location in spring Texas was very professional and courteous and got everything done in a timely manner. The gentleman who took care of me directly Aaron I believe kept me updated with the status of my car and everything that was being done.
My car looks great and Aaron was super!
The service was excellent from beginning to end. The quote was accurate and we got done a day early. Jason did a wonderful job of keeping us constantly updated. This is our second time using your service and both times we have been very pleased.
Jeff did a great job of communicating keeping us in the loop step by step and being sure that everything that needed repaired got repaired as a result of the accident.
Great service kept me up to date and fixed my car like brand new
It was a lot faster than I thought it would be. They also have excellent work ethic and that is refreshing.
Jason has worked with me in the past... I've met him on at least 3 different occasions... He is Phenomenal..... He was available to answer my b questions and He kept me updated on all of the repair phases... Job Well Done... He is Excellent!????
Very satisfied with the work done on my truck. Will recommend your business to everyone that needs their automobile repaired.
Jeff did an exception job! Car was repaired quickly and everything exceeded my expectations. Well done Service King.
Waiting on emblem that was lost and needed to be reordered. Other than that, the repair job looks great.
I was well informed about status of repairs
Judy was extremely helpful and kept me updated with the progress. My car was finished before the estimated date and it looks great!
Steering wheel to tight when making a left turn. I have to use a lot of muscle to bring the steering wheel back to center this delayed reaction can cause me to be hit because I cannot maneuver out of a situation quickly I am actively fighting the stirring wheel to make a drive right this is very dangerous this can cause me to get into another accident
Due to my insurance I was told I was going to get a new rim due to the damage in my truck, but unfortunately I got the same rim back but painted over the damage, at the point the paint is already scrapping off and I need someone to speak over this if you could give me a call back .
Jos Garca ****-****-xxxx (Spanish only)
Mariela Garcia ****-****-xxxx .
Please leave voicemail if not answer , thank you .
My car looks better than it did before the accident. Thank you.
The staff was highly professional, polite, and did an excellent job on repairing my car. Kudos to Jeffrey Benavides.
The customer service from Jeff B was second to none.. I was updated by himself every step of the way with either a phone call or text message...I have had vehicles repaired there before and never received the professionalism that this guy puts out. Good job to you all for having an employee such as Jeff represent your company... You will have all my business in the future !
This is my 2nd time using Service King. I would not go any where else. The professionalism out shines any other company. I especially like that I was updated daily on what was going on with my car. I will definitely recommend your company to friends and family. The whole experience from dropping my car off to picking it up was awesome. I'm a very happy customer.
Your service team and your repair team are "The Best in the Business " in my opinion!
The texts and communication were excellent. I appreciated Jeff's response to my phone calls.
Great communication throughout the process and on time delivery
Jason did a great job communicating with me through the process of repairing my car.
The fact that your staff keep me informed all along the process made me confident that the work would be done well. Everyone was friendly & answered all my questions.
Jason Baxter was amazing throught out this process. He answered all my answers before I even asked. He was very knowledgeable and very attentive. He kept me informed on any updates about parts been delayed or anything to do with my car, he would let me know. Overall I had a easy and fantastic experienced with service king collision repair.
They did a great job and very efficient
My experience Was very fast my advisor was great
[Jeffrey Benavides] car looks great
Thanks service king.
Thank y'all for your help. It's greatly appreciated.
Aaron was great and helped me each step of the way. And it was fast and my car looks great
My car looks fantastic thank you Apprentice supervisor Al Scott who recommended me going to Service King a job well done thank you all the entire shop was very courteous expecially Jason Evans
Aaron kept me updated every step of the way.
The time it took is longer than first communicated and the fact my keys were run over seem to add extra time and an inconvenience.
Jason was amazing. He kept me updated every day and I appreciated that.He made a bad situation so much better.
Professional, efficient, answered my questions, kept me informed. Outstanding work.
The staff was very helpful and kind! Easy and fixed my car to look as good as new
Great work and awesome communication through the entire process!! Thanks for the fantastic work!
The frequent communication was great. The results are very nice!
Jason did a wonderful job keeping me informed on the status of my car. It was completed way before originally estimated. Looks good. Great job to all!
The process was seamless and it was wonderful being kept up to date everyday. Everyone was kind and courteous. Thank you for your help!
I received emails on all the repairs that was being done...Aaron Cass was very caring. I was very surprised when I saw I still had my Dallas Cowboy sticker on my trunk. I have had several repairs with Service on I45 and I have always been satisfied. Thank you!
Group of great professionals. They've done a phenomenal job on my car the two separate occasions it was brought to Service King. You've gained a loyal customer! Thank you to the team members in Spring,TX!
Thank you so much. You make getting hit in a parking lot a pleasure;)
Kudos to Mr. John **** for taking care of everything.
Vehicle Make : Volkswagen
Excellent service & repair, as always!
Jeffrey was very helpful keeping us informed of progress of repairs
Kyle was very helpful and kept me up to date at all times. He made a bad experience into a pleasant one.
Judy was great. Thank you!
While I'm not one to say these types of things, service king was head and shoulder above any other shop I've been too. Jeff assisted me through the repair process for my vehicle, and to say he did a great job would be an understatement!
I am satisfied with the work that was done on my vehicle. Aaron kept me update daily. Thank you for all that you do.
Was not completely satisfied however it seems my dissatisfaction was created between the insurance company and the shop and from the initial appointment setters and the shop. Since the issues more more so internal operational issues opposed to workmanship issues on my vehicle and I will not be returning the feedback I could possibly provide will not matter to my experience either way. I will say again, the workmanship on my vehicle is good. Thank you.
Vehicle Make : Volkswagen
Excellent service, frequent updates, lovely people, quality work done on time.
Aaron, my rep that helped me at Service King was awesome! Great to work with and speak to on the phone. Thank you.
Bumper does not match and must be repainted!
Service King did a great job
Exelente trabajo me siento contento gracias de antemanopor muy buen trabajo de service King
In the last 2 years I have needed Service King's help on two different cars for vandalism. They have been top notch on service and quality. I would never trust my vehicles to any place except SERVICE KING.
Thanks for being the best!!!
Customer service was great, thanks to Raul Roman
Service was great.. appreciated the text follow ups on where the vehicles process was daily. The convenience of a rent a car was on the spot as well as the insurance adjuster.. sort of a one stop convenince
Need to get the right bumper on the first order
Jason Baxter was great and my car looked brand new when I picked it up.
Jason outlined how the process worked and answered my call quickly when I had a question. Excellent service.
So far so good. Only issue I had was my service rep. Raul Roman left the company or something and I had to wait several days to get a confirmation my vehicle was ready and the insurance companies payments had been received.
Like text msg..kept me informed
My daughter's vehicle looks great,,, hopefully you will not see it back again soon (but with her driving, rest assured, you have s long-term customer)!
My service rep was very professional and my kia soul was completed faster than I can ever imagine. I had a great experience.
Your service representative assigned to my claim was top notch. Thanks
The service rep that took care of me was outstanding!! Really great !!
A '10' from start to finish. Thanks very much.
Amazing customer support!
Jason A Evans was great. I never had to call for an update or wonder what was going on with my car. He kept me informed every step of the way even on the smallest things, and that was greatly appreciated!!!
Great and friendly service!!
There is a strong chemical oder inside that to date still leangers.
There were several thing left incomplete. The first thing I saw was my fog light wasn't replaced. Second, my radiator was empty with no coolant. Upon looking at it I saw the reservoir was empty. I don't know how long it will take you guys to fix it so I got it fixed myself. Third My mirrors don't work when I back up for back you assist. Last of all my seats don't heat up anymore.
Great customer service. Y'all really catered to us. I appreciate it.
I liked the text messages keeping me up to speed with the progress.
Jason went above and beyond from the beginning of the repair. I would highly recommend his services to anyone and everyone
I was very satisfied with the customer service and the work they did on my car. Thank you!
Mr. John **** was courteous, very helpful, and kept me posted on the status of my repair job, texting me several times a day. It was as painless a process as it could be, under the circumstances.
My service rep was very knowledgeable and very nice
Jason was awesome ! He kept me informed at every step, and was extremely professional. My car was ready as promised and it looks great!
Service King and USAA are a class act. Outstanding professionals
Outside several delays, I
Am very happy!