Vehicle is always kept very clean on inside and out. Understand some washing on outside cannot be done till paint is set but inside was very dusty as if windows had been left down and vehicle seemed like it had been sitting outside for sometime
Need to be upfront about parts being backlog,so the customer can make decisions on renting a vehicle if necessary. Renting car for 30 days and the parts haven’t come in !
Communication was basically nonexistent, or had to be instigated by myself, including showing up November 8th after receiving an alert telling me my car would be ready because they never updated it. It wasn’t finished until Dec. 5th, I was told on several occasions that it would be finished the next day between Nov 14-29th, when they actually had no clue. It took so long my insurance no longer covered a rental and I had to pay out of pocket. I would not recommend this company to anyone! This is just an abbreviated version of everything, it was handled horribly.
Excellent service, communication and workmanship. My go to shop for collision repair.
Loved how I was always informed on the updates of my vehicle
Jason Evans and the staff at Service King were great. They made the repairs quoted in a timely manner and showed exceptional customer service with text updates keeping me appraised of the repair timeline.
They did a great job on my car. And the customer service was awesome as well
There was a mistake in the timing of repairs and service king made the repair before getting the approval from travelers. Service king would not admit to any fault and I was stuck paying half of the cost ($500). What is worse is that on 11/26 I was told that the Regional manager for service king agreed that service king made the repairs too early but no one has called me to rectify the issue. I came out of pocket for money I never expected to pay as I thought service king only repaired what travelers insurance assigned. This has ruined Christmas for my family and left a very bad taste for both service king and travelers
Vehicle Make : Mercedes Benz
Thank Samona for going out of your way to be sure my experience was pleasant and professional at all times
Jason ensures my vehicle was ready in plenty of time for me to leave for the holiday. Having to have your car repaired is never fun, but the experience at Service King was exceptional.
The items that were repaired on my vehicle are not the same color as the original and one of the covers on the bumper is missing.
Will recommend any time ????
Vehicle Make : Mercedes Benz
Was a awesome person took care of my car first class
Service King did an awesome job and went way above and beyond!!!
My consultant was just great keeping me updated and help get everything done while working with my schedule
Everyone was great and they finished repairs a day early!
Was not ready the first time i was called and told it was.
Still wasnt ready the second time i came.
Micah and his team were not only experience and trustworthy, but they made you feel like you were the most important customer that they had. They committed to having my vehicle repaired by a certain date, and they beat that date, while providing exceptional service.