I enjoyed working with Ira at the Richardson location, he kept his promise to keep me informed along the way. My tail lamp is still on back order but everything else was repaired and looks great.
Awesome job, I loved having that new car feeling because that's exactly what it was a new car. Everything was taken care of repairs looked unnoticeable like they were never done that's how good the service was and they went the extra mile to vacuum and detail inside and outside my car. God bless everyone who worked on my car job well done. Definitely would recommend to anyone needing repairs I only came to service king 16 Richardson because the insurance from the driver set me up for repairs there but if there services are ever needed again hands down #1 place I'll go first.
Could not tell it was ever damaged
If I had a place on my team, I would hire Ira Wilson away from you. He is spot on.
Thanks David K
I really appreciate the service I got from Mr Ira. He did an excellent job.
I am very satisfied.
The situation was handled very professionally from start to finish by everybody at the service King facility
I absolutely love my service received at Service King
Great job! You made it easy for the customer.
Ira took care of everything in a very timely manner, and, was very personable.
Quality control was not supervised, car needs to return to the shop for repair
Christi was great-- very competent and kept us up to date; she's a real asset to Service King!
Vehicle Make : Volkswagen
It took too long , gave me an estaimated dste , then it took 1 more week and no called .
Days after I got the call with a 2 hr frame to pick up.
I was happy with the customer service and evveryone assigned to me was great. Thank you for a great service.
Very good service. Ira was professional and treated me with respect. He kept me updated with the results of the repair. I'm very satisfied.
Thanks for the great service!
Scott Sullivan was extremely helpful and courteous.
Ira was so helpful and made everything so seamless. I would come back because of him. Thank you.
Took longer than estimated and still not completed as Service King broke a sensor and did not even notice the Service required notice pointing out the issue. I saw the notification immediately upon starting my car when I picked it up
Repair itself was very well done. It took little longer than expected though.
Ira went above and beyond to make the process as smooth as possible
Ira was very organized, knowledgable, and made the process super easy for me. I would recommend him to anyone! Great job on the car, it looked back to brand new! Thank you!
Thank you for the service. I am trying to get the check endorsed by Toyota finance. I will get back to you if I need any help to encash the check.
Best experience ever. Great customer service and the car looks great.
Did a great job as always. Matched up the paint perfect. Ira is a valuable employee very corteus and polite, offered me a ride home.
Everyone was very pleasant and communicated thoroughly with!!! Very prompt service!!
Ira took care of me and my truck better than I would have expected from a repair/body shop! Thank you so much for the updates and quick turn around!
As usual, Service King sis not disappoint. Service was timely and friendly with constant updates to put my mind at ease and keep me informed on the status of the repairs.
Ira Wilson was so very pleasant always had a smile
His customer service is a step above
Great job, thanks again for awesome service!
Ida was great, he explained exactly how the process would go, and it went just as he said. My vehicle was even finished a day early. The young lady at the front desk was excellent, friendly and efficient just as you'd expect. I hope I never need to visit a body shop again, but if I do, it will definitely be at Service King. Here's to a job well done.
They did a great job. Thanks
Appreciate keeping me posted through out the process
Ira is awesome. Took great care of me and my car.
The moment we walked in the door we were greeted with a smile by the front desk coordinator who connected us with Ira, who then walked us through the insurance process due to a car accident. He was more than willing to answer any questions we had and assured us our car would be very well taken care of. Ira was very professional and we appreciated receiving updates on our car via text. Our overall experience was fantastic! Thank you.
Everyone was friendly and happy to be there!
Scott did an excellent job of keeping us updated on the repairs. We even got our van back SOONER than originally promised. Thank you!
Vehicle Make : Volkswagen
Ira did an awesome job. Helped me throughout the process. Gave me good reliable information. Was clear and transparent. Very customer service oriented. I would use Service King again and would recommend him.
It was a pleasure working with Ira Wilson. Service was 1st class thru the whole process. Thanks!
Scott went above and beyond
His attitude and assistance was amazing
Service was amazing and everything was handled quickly and professionally. I was updated every step of the way.
Kept me up to date on the service of my vehicle. Finished repairs sooner than expected.
Thank you for the daily text updates. I really like that feature. Everyone I spoke with had excellent customer service!
Very satisfied with the service
Ira is very professional and kindly came in when the store was closed to let me pick up my car,
Great customer service! Ira did a great job fixing my truck and came back looking brand new! Thanks!
Ira was very helpful and courteous.
Ira Wilson was a great Service Advisor! I really appreciate how well he stayed in touch about my car's progress. The work was completed earlier than promised and looks absolutely amazing!
Very good service...friendly people and I like the updates to let you know the progress of the repairs.
Brandon was great and we are very happy
Vehicle Make : Volkswagen
Good job! Thank you.
Car looks fantastic and was ready 2 days ahead of schedule! Serve excellent!!
Dave and the lady who gave me a ride to the rental location are very nice. I'm pretty happy with the service so far.
David and his team did an excellent job repairing our BMW X5 and keeping me updated with the progress of the repairs
Vehicle Make : Volkswagen
They went above and beyond what they need to do with their service
Ira was the best !!! Please give him a BIG raise ????
Kristy was great. Kept me advised of status. Very professional. Great representative for your company.
I was very impressed with the staff and the notifications on the progress reports. I have no doubt that if the need arises I will use you facility again.
They were extremely friendly and efficient and finished before the scheduled time. I'm super impressed and satisfied.
Thank you for being very professional and putting me at ease with everything.
Vehicle Make : Volkswagen
They had great communication with me and they dealt with the insurance headaches really well!
Very excellent work and mr David very nice thank service king
All my questions were answered and rep stayed after hrs to finish my pickup.
Repairs were done quicker than expected and I was updated periodically with the progress of the work. The reps and the service mechanic were very cordial and friendly. The experience was totally painless and stress free. Thank you so much for a job well done.
Your people did what they said they were going to do in the time that they said they would do it. I was impressed by the professionalism of Christy ebner
And work was done in such a manner that my car looks
Great customer service and made the experience very easy and no stress! Thank you all and the team at this location. Everyone very friendly and all working hard to help customers. If I ever get into a wreck again, I will be back!
Customer service was amazing. Iris was the best agent ever.
No one looked at my car. I've retaken the car elsewhere to be repaired. I will call the tow myself rather this let you mark it up 60 just to make a phone call.
Ira was very attentive and professional. I appreciated the text updates.
Christie was most gracious and friendly making our experience with ServiceKing a good experience.
Good Job !
Darryl was simply refreshing, knowledgable and completely transparent about time, and what it would take to fix my car. This was the first time I have been in an accident and had no clue what to expect. I walk away from this experience happy and completely satisfied.
Great service with Ira! I was informed every step of the way on the repairs of my vehicle! Always friendly. Always smiling! Great repair, great paint, quick service.
Took care of my rental car. Beat their own deadline finishing the job. I was totally satisfied with this visit! I will be a repeat customer. All 10's in my book! Great job Ira Wilson and staff! Thanks!
The customer service is awesome!!
I had to return to get the tail light fixed but I'm satisfied with the car thank you for your service peace
Don't give completion dates so farfetched
Great job! The work was done well, on time, and I was updated every step of the way. Thank you!
When promised, looks great. Super service rep, Ira Wilson!
Vehicle Make : Mini Cooper
ever one I dealt with was friendly and anxious to help in
any way possible. Very pleasant experience.
The updates sent to me were greatly appreciated. Everyone was very professional
My exsperience with your service from the time I walked through the door to receiving my car has been very nice and professional. I felt very comfortable with leaving my car with you and let people how great your location and service is.
I was extremely satisfied with the service I received. I was notified via text every other day onthe status of my repair.
Gary was the best. Always coming here for repair work. Top notch service from the SECOND I stepped foot on the premises.
My car was fixed, and quickly, and ended up being less than quoted. Everyone who helped me (Daryl, Christie, and Gary) were more than kind and patient. Would definitely recommend and return to Service King.
Staff was very friendly. Helped me with my heard he to needing a cane. Kept me informed every step of the way and answered all questions. Stafff very friendly. My rep Gary benefield could not have been more helpful made me feel like family. Five star treatment from start to finish.
Jennifer Dennis was great!
Your text status updates were great. I am very pleased with the repairs and the rapid turnaround.
Christy was excellent. I could not have asked for better customer service. I would recommend Service King and I definitely would use you again.
Thanks Christi for all your help!
They were very professional and did exactly what they said they would do. Plus extra
Car looks great. Repair was done very quickly.
Car looks brand new. Very clean & nice & white.
I would recommend a friend or my family member take their vehicle to the Service King for repair.
I was impressed with Darryl's level of customer service. When I had questions or concerns they were immediately addressed.
Repair was completed faster than I expected. Very professional.
So far, so good! Darryl was a great service adviser. I would recommend Service Kingvto others.
The car looks like nothing ever happend and were completed with no issues . Kep me updated during and completed a day ahead of schedule . Thank you !
Vehicle Make : Volkswagen
Amazing job done and very friendly staff!
Gary Benefield was great.the service was done very timely. Thank you.
Vehicle Make : Range Rover
Darryl Melton provided execellent customer service through out the process of me having my car repaired throu Service King at the Spring Valley location.
From the moment I walked in to picking up my car he guided me and communicated thoroughly each step!
Thank you for making a bad experience into a great one!
I really appreciate how Daryl kept me informed through the whole process!
The Service King Staff, including my Service Advisor Ingrid, were very welcoming, friendly, professional, and always smiling. I really appreciated the Enterprise rental car arrangements and the weekly text message updates I received regarding the status of my car repairs. I entire process was smooth and my repaired vehicle was ready for pickup in about one week. Thanks Service King!
I was very impressed with the overall professionalism displayed by Ingrid. She was very courteous & her customer service skills are above reproach. I have already recommended some friends to go see her for their car body work needs. If I were to need collision repair work in the future, I will for sure contact Ingrid. Thank you for hiring employees like her.
I'm a very satisfied customer you all did an outstanding job to my car. I appreciate Mr. Darryl for keeping me posted on what was being done and what process would be next. My car was completed when he said it would be. Thank You Service King a Satisfied Customer. Thank You Darryl
They were courteous and professional . I always new the status of my vehicle and they did what they said they would when they said they would do it. They were also good about explaining what was going on with the repairs and why.
Job well done. Thank you to your team!
The service was great. I got my car much sooner than expected.
Good Job!!! Thanks everyone!
I couldn't be happier with the quality and courtesy I received from Service King and from Ira, my service representative. I will most certainly use only Service King for any future needs and will highly recommend them to friends and family.
Really none, Ingrid Velador wasmost helpful in keeping me in the loop as to the progress on my truck.
From start to finish, the process was smooth and way more than I could have imagined. It started with the friendly and over the top customer service that I received from both the McKinney and Richardson stores, and ended with the project update texts, and early completion! I would and will recommend Service King for any collision repair needs!
Nice people and great service thanks
Vehicle Make : Volkswagen
Ingrid was extraordinarily gracious, helpful, thorough and attentive to detail throughout the process. Excellent representative of your company.
I was happy with the time it took to repair my car as well as the willingness of Mr.Ira to meet me at work when I was unable to leave to get my vehicle. It lifted a huge stress from my shoulders and everything was simple
The best car repair experience I've ever had. Everyone was so friendly and I liked the text updates. Christy is awesome. Will definitely be back here if I ever need more work.
Our agent Christy was very polite and made sure to keep us well informed of the progress for our truck.
The truck looks great too!
Professionalism with great service
Kept me informed through text messages and phone calls. The work appears to be excellent.
Gret job highly recommend to everyone that has a accident
Christy did a wonderful job updating me. I felt like she really cared!
Christy did an outstanding job.
Wonderfull service thank you for everything .
I loved the experience I had. Ingrid was awesome and so very helpful. If ever need I will go back everytime keep up the awesome work.
Convenient, quick and efficient. Enjoyed working with Ira Wilson.
Everyone was professional and helpful. The work looks awesome. Thank you!
Kuddos to Ian Wilson; he followed thru on his promises of excellent service.
He also went above & beyond to extend his
commitment to customer satisfaction.
Wonderful service. Gary is The BEST!
It was a good experience. There is nothing to add/subtract to the service that was provided.
Darryl Melton, my service advisor, was very helpful in assisting me with a ride to deliver my car to Service King and picking me up at home to take me to Servise King to pick up my beautifully repaired car. Abraham , Service King's car detailer, drove me to and from Service King. Not only did Darryl repair my car well but he had it repaired in one day quicker than promised.
Your employees were very professional and courteous. The constant communications flow helpful and calming.
IRA Wilson went above and beyond expectation to provide professional, quality service. All of the staff in the office are very helpful.
I appreciate the constant updates. My only suggestion would be that when picking up the vehicle, it would have been nice if the representative that was there on Saturday would have walk me to the car to check out the repairs and just provide a brief comment about the service provided. The entire experience was good with the exception all a small suggested enhancement.
Vehicle Make : Volkswagen
Darryl was amazing. Thank you to the entire crew who worked on my car. You guys are awesome!!! Best customer service
Thanks for getting my car time earlier than expected!
Staff very friendly and helpful. Although there were some issues with Allstate, Service king was very helpful and reliable through the process.
My service rep Darryl was very professional and courtly handling the repairs on my car and kept me updated with the progress thru completion of the work, thank you Darryl. I will recommend your shop to my friends.
I appreciated the constant communication regarding the status of my car.
Great job. Under promised and over delivered. Communication was on point
Great service Ira is the best. I appreciate the texting updates
I was very happy with the service I receive from all the team mates at Sk16. Fast repair my car looks great. Thank you team
The service was great! Ira was very helpful and thourough and kept us updated through all the process until the end!
Love the message that I got everything day. Terrific personal service from Kristy.
I really appreciated how easy the repair process was through y'all, start to finish. I also appreciated getting text updates every step of the way! I never had to wonder what was going on, or what came next. Thank you!
We had a great experience with Ira and your staff at Service King. Ira kept us up to date,in the loop, and made sure that we were taken care of. We are very pleased with the repairs on our car and will recommend you to our friends and family! Thank you for taking good care of us!
When I picked up my car, I noticed that my trunk "stuck" when I tried to open it. This had not occurred before. They took it back and fixed it. After I got the car home, I found damage inside of the car, on the side of the dash near the door. I am upset I'm going to have to take the car back in. I don't have the time or energy to deal with this. I can't be without my car. again.
I just love the customer service I got from Christy Ebner, she was an angel and a great person to talk to, she kept me in the loop and answered all my question.. Thank u Service King for employing a great person like her... I hand always used Service King and I will continue and also refer people..
Gary is great to work with
Very Very satisfied Mr Ira Wilson did an excellent job. Top ratings goes out to him.
Great job,and excellent customer service
My agent, Ira Wilson,exemplifies the adage "people buy from people". His product knowledge & customer service exceeded my expectations. Ira truly provided the confidence to me that my car repair would be professionally done; and it was.
Ira was great & the world was well done & timely.
I would like to thank you for your outstanding service from the time I brought my car in until the time I picked up my car . You are valuable employee for the service king company keep up the good work great customer skills!!!
Darryl Melton worked hard with my insurance and situation to get all the repairs done in a timely fashion. He went above and beyond to make sure everything was addressed and I understood what was going on.
Darryl Melton provided outstanding customer service and kept me promptly updated on the repairs to my car.
Ira at the Richardson location did a tremendous job, kept me updated, and finished ahead of schedule.
I loved the good communication from Service King all during the repair process.
Excellent customer service, thank you!! And the work on my car is great. I really appreciate your company!
Ira, the representative, was outstanding. He went out of his way to accommodate me after I was late for the scheduled appointment due to an unanticipated conflict. He updated me via text messages on the progress of repairs. He actually had the car repairs finished early and I believe he went out of his way, and way above any expectation I could have had. The work done by the repair team was excellent. Thank you, Ira and team!
Darryl is kind and does a good job. He kept me updated and the other staff members I spoke with were very friendly.
My experience was an excellent one from the consultation to the completion of the work.
I was very hesitant to come in thinking it would be a huge hassle. The receptionist wasn't friendly at all so I wasn't impressed with her. My entire experience changed the minute I met Ira. He was super friendly and assured me he would take care of me even though it was 4:00 on a Friday and I didn't have an appointment. He was the most professional person I've dealt with EVER when having any type of car service. I would definitely recommend Service King and especially Ira!
Only negative was whatever repairman driving found it necessary to change all mirrors seat position and steering wheel position which is hard to readjust on my car. Also radio stations. If repairs are done at location where I delivered the ca I cannot understand why any of this was necessary since he only had to drive it around the building. Is this normal procedure to allow maintenance to change all the customer car settings on every car you repair
Ira was awesome and kept me updated seemed like everyday.
The repairs were completed quickly the advisor kept me informed.
It was a smooth process and I appreciate the professional experience.
It was awesome . Very helpful and made it very easy
Ira was a pleasure to work with and my car was finished faster than I expected. Thank you so much to everyone at service king