The service rep, David Purvis, was very helpful and my car was repaired perfectly. Thank you.
There was a paint/ clear coat ridge of imperfection that I noticed on my first inspection. Brandi had to take the vehicle back into the shop for inspection and a rework, I feel that whomever inspects the repairs should have seen this right away, and it should have never made it out of the shop. I had to spend extra time waiting for the rework and worrying if I was going to have to get in line to get another rental car.
When being notified that my car was ready , and paying for the repairs, it took at least 20 minutes for it to appear. Was it not ready and they were finishing up.
I feel that when you state that it was ready, it should be a quick in and out. Bring the vehicle out, inspect, do a once over with the associate and be done.
Total time waiting was excessive. Many customers came and went while I was still waiting.
Wonderful service! That is why we do not like to go anywhere else. Thanks to all who gave the extra effort.
Vehicle Make : Mini Cooper
My service advisor Caleb Purvis was extremely professional and knowledgeable and knew exactly what needed to be done. He answered all of my questions and delivered my car before it was promised, and it looks great. The young lady at the front desk, her name is Nicole is super personable and very professional. I appreciated her taking the time with me whenever I called or was actually in the facility. I noticed that she was the same way with all of the customers. She treats customers like they're the only ones there!
The staff were very courteous, car was very clran and happy overall
Great job! Expecting the job to be done much later...It was done in half the time.comunication was great... Everything was explained clearly..I give them a 10
Good job guys!
Very helpfyul and answered all of my questions really happy with my experience
Awesome customer service. Deserved 5 stars .great repair center.
Quality of work was outstanding and people were very polite and helpful
My service advisor, Caleb, was excellent.
All the timely updates were greatly appreciated. The quality of the repair was excellent. The service advisor was great.
Brandie **** went out our her way to make sure we got our vehicle back at the time we needed it and the work that was done looks fantastic.
Thank you very much for the excellent service
Caleb Purvis was the man who represented your comopany with me.
He was helpful and friendly. The car was finished in a reasonable time
frame and was done very well..
Larry was an awesome service advisor
From the very beginning every one was extremely courteous,
Especially David Purvis ,everything went exactly like he said it would and ahead of schedule. The car is like new,my compliments also to the professional workers involved,painters etc. the complete crew is a winning team, "10" for all. Thanks David for everything.
Easy to communicate with. I loved the text message system!
The service was absolutely horrible... The customer was good. I was told it would take an hour at first then a couple hours turned out to be 8 hours had catch the train home because the repair wasn't finished like I was told it would be. I finally get my vehicle back and it was dusty inside and out not to mention my key somehow got bent. They didn't put my front plate back on the veh.I was told to bring it back so they can wash it. Just horrible and I wouldn't recommend anyone here. Highly unsatisfied customer
Vehicle Make : Volkswagen
Larry was great from beginning to end. Excellent service.
Nice job very happy with job
Very courteous & friendly staff.
Larry was a real join to work with and he made understanding the process simple and easy. From the moment I dropped the car off to the time when I picked it up he maintained a great professionalism and made me feel like a valuable customer. Thank you Larry.
David constantly kept me updated on the status of the repairs. He answered my calls, questions and delivered a good product once all was done. He demonstrated professionalism and a thorough knowledge of his work.
He represented Servce King well and based on my experience I would recommend your organization to others.
I'll happily recommend the Service King in Euless to any of my friends. Great service every time.
restored to new condition
Excellent service. Great staff team
I was a return customer because of excellent previous experience & this time was no different. Customer Service consistently exceeded expectations. Job was completed in an a timely manner, I was kept informed, my repair was outstanding & the staff were professional & competent. I would refer anyone to this Service King & would use again if need be.
Thank you for keeping me informed and sticking to the timeline, Great job!
Caleb was friendly and attentive. Very satisfied with my service. Always kept me up to date on progress.
Larry was extremely helpful, courteous and I would recommend your Center to anyone that needs help with their vehicle.
Thanks for the service provided.
Larry did a good job keeping me updated. Will definitely return (hopefully I won't have to) if I have to
I was very impressed with how nice everyone was. My car was finished earlier than expected and looks great!
done quickly and final result looks good
Josh was extremely helpful and exceeded customer service
David Purvis was AWESOME! He answered all my questions with patience, kept me updated (through my preferred choice of communication... which NO ONE ever does... they ask, then ignore) anyway, David provided great customer service and I will HAPPILY refer ServiceKing to anyone I know in needs of body repairs.
Ps... he even tried to help me find my lost credit card in my rental!!!
Great service....Was very fast and did an excellent job.
Outward appearance appears fine. Still need to assure alignment ok. Business very professional. Overall excellent experience.
Vehicle Make : Volkswagen
Very satisfied with the work and customer service provided by the team there. Special thanks to Fabian for providing updated and helping my wife with the whole process.
I feel like the repairs were done well, however after leaving I noticed that the gas tank cover area was not repaired correctly. I can push on it and it pops open without it being unlocked inside the car. I will be calling to follow up on this and a possible seat belt issue as soon as they shop opens on Jam 2nd. Also, I appreciated the updates but the updates told me that my car would be finished on Jan 11th. Yet a day after one of these updates (yesterday, 12/30) I got a call saying that my car was complete. That's no problem, except I got the call less than 2 hours before the shop closes for the day while I was still at work over an hour away. I have a rental car through insurance so I did not want to be charged extra. This was stressful as I was unprepared. Thankfully someone at the shop told me I could bring the car in the next day before 1pm and not be charged an extra day.
I'm still concerned that I will be charged, and also this happened right before New Years. I had intended to go out of town (which is very good that I did not), and if I had been out of town the lack of notice before my car was done would have been a big issue.
However, even with the issues listed above I am not completely dissatisfied. The repairs done correctly look wonderful. My only concern is having to bring it back again for additional repairs, and this time without a rental car.
Service was great and a job well done by all. Thanks..
It was the best experience that I had ever had. Thank you for the wonderful work.
EVERYONE at our Service King here in Euless, Texas is so friendly, helpful, and professional. My repairs were actually completed A WEEK SOONER than what we originally anticipated. LOVE the updates by text and the quality of service here. Service King made having repairs done after an accident (and through the busiest Holiday season) a pleasure! Thank Y'all - Merry Christmas and God Bless!!!
David Purvis was very professional in getting the job done.
Extremely professional...and FAST!!!
Hoping the repair will hold up, but right now
It looks like new.
Very pleasant to work with Joshua. He was
very attentive and thorough.
Thank you for making this relatively
Excelent customer service
David is professional and courteous. Work was done well. Thanks
Davos went above and beyond. He was very proffessional.
The Repairs were excellent.
The wait time was poor.
My service advisor Alex Cuevas was the best. Thank you so much for all of your assistancw
David was great! Was very enthusiastic in seeing that my vehicle was taken care of.
Thank you for the daily updates and for tacking care of my vehicle.
I especially appreciated Caleb's help and his kind, efficient handling of my many questions.
Great customer service, and great repair work done in timely fashion.
Awesome service. I will definitely recommend to anyone need repairs. My car was shinny and clean. Thanks
Isaiah helped me with my car, and he was very professional, attentive to my concerns, and just made the entire process easy. So thanks to him, Enterprise, and the entire Service King crew. They did an excellent job. Doesn't even look like any damage ever happened to my car!
I'm truly happy with the service... thank you so much for everything...
Isaiah was an excellent customer service rep. He kept me informed and my car was repaired on time and it was an exceptional job. I will definitely recommend Service king and Isaiah
They did everything they could to make my experience good.
Isaiah Gonzalez kept me informed, finished the job earlier than promised, and explained everything that was done thoroughly. Great job!
Vehicle Make : Volkswagen
We are pleased with the final product. However, the length of time it took and the lack of communication were both well beyond the point we could say we were satisfied.
Vehicle Make : Volkswagen
Great service. Excellent customer service. Overall, I'm happy with my car and service.
My car look like new car Service king do very good job Thank you
My representative sent a message a day before stating she would have a tech stay late to finish the car so it would be ready to be picked up on 10-21-16 before 12 and no later , I got to the shop around 11:20,11:30 ready to pick up my car and drop off the rental , unfortunately I was told that the tech who was suppose to finish assembling my car had no stayed late to finish , which quiet frankly I think it's an inconvenience to me because I had to drop what I was doing to come pick up th car and it wasn't ready , I understand completely that it was not my representatives fault that the tech didn't stay late, but I think from there either a manger or supervisor should have made sure someone stayed to finish the job.
David Purvis from the 1751 West Airport Freeway, Euless TX. 76040 was EXCELLENT!!! He listened and knowledgeably guided me through the process. I will highly recommend!! AWESOME JOB!
My truck looks fantastic and I was notified frequently as to the status of my repairs .thumbs up all the way around !
Repair took to long, for a simple repair
Vehicle Make : Volkswagen
Caleb Purvis was excellent and attentive to every question I had about my Jetta body work.
caleb tried his best to talk to the insurance comoany for the repair of my car. He is hardworking and accomodating
Very well managed ,punctual,and informative.
Very good service from Daniel Purvis. Completely satisfied.
Your guys did a fantastic job on my vehicle.
Alex Cuevas was great. Your automated systems, not so much
Vehicle Make : Volkswagen
Y'all did an excellent job repairing my VW bug. The paint is hard to match but no one can tell it was ever repaired.
Great customer service and communication!
I appreciated getting status text messages. The service advisor (Isaiah Gonzalez) was extremely helpful throughout the duration of the event. Very courteous and competent staff. Isaiah was upfront about the length of time for the job, and was able to deliver within that window.
David gave us excellent service related to the repair of our car
We appreciate all that he did and for the several text messages which informed us about the process.
Ken & Judy Milam
Thank you for treating my car like it was yours.
David took great care of me and my car.
Got the job done in a timely manner and was always in contact with updates during the process.
Service King Euless, TX has the most
professional and outstanding service.
Your manager Eddie Robleski is always
attentive of every detail and goes out of his
way to offer you the best service and
models this to his employees.
David is concientious to make sure that the work is done
properly. If I need to submit a score and 10 being
the best I would score 10 to David and also to the Euless Service King
I was really in truly appreciate ,David purvis help on this service ,he did an awesome job . He was very helpful and always keep me updated with everything that was going on with the service. he was very helpful and always keep me updated with everything that was going on with the service of my son car. Thank you David Purvis
I had such a great experience. David was my representative and his customer service was excellent. If I need work in the future I wouldn't think of going anywhere else.
Isaiah's customer service exceeded our expectations. The repairs were done earlier than expected. We couldn't be more pleased with our experience with Service King in Euless. Thank you!
David was very professional in his work and going over the process. Communicated very well.
Fast delivery of vehicle repair. Service advisor Caleb was great.
Not only am I satisfied with the service, but my car was returned in clean condition. Thank you Service King. A special thanks to Caleb for keeping me informed during the repair process.
David purvis was excellent in getting my car ready to go in the time frame i wanted
David purvis was very kind and helpful. My car looks fantastic
Alex was great to work with. She was very patient even with dealing with all our problems with the towing company. We hope she is doing ok with her family issue.
Vehicle Make : Mitsubishi
Service King has always been wonderful for all my collision repairs. David Purvis took good care of my car. :)
We had a great experience with Service King. Everyone was very professional and courteous!!
You have the best service thank you, and thanks again God bless you and your employees.
Service was kind of slow. I didn't get my car back on the date originally specified but I was happy with the job done
Work done was excellent and our service rep, David, was very helpful and explained everything to our satisfaction. Job was completed before expected date and that was great!
I would like to say Alex was went above and beyond to make sure she let me know everything step for step about my car while it was I. The shop excellent customer service
Caleb was great and kept me informed the whole way!
Caleb was very nice. He kept me well informed on the progression of my vehicle's repairs and I was extremely satisfied with the end result.
I absolutely loved loved the service the guy who was a signed to my claim was amazing
Completed work on time Bumper looks like new.
Would definitely recommend. Two thumbs up!
Yall did a great job service king does all of my repairs, I'm happy.
Unbelievable service by Craig Liscombe at the Euless Texas Service King!
David Purvis was very professional and kept me well informed on the status of my repairs.
Excellent service and communication a plus
WAS INFORMED ON PROGRESS OF VEHICLE DAILY-WELL DONE
David was really nice and made sure they did my car right. It looked great . I am very satisfied . David also took care of my rental car making sure Enterprise knows I returned it since they were closed today .
My service rep kept me informed and was very helpful
Great customer service .I concerned about making from my job before closing to pick up my car. David put me at ease told me he would wait til I arrive even though it was closing.
Everyone was very nice and it made dropping my car off very easy. I knew it was in good hands!
Vehicle Make : Volkswagen
Great service, very pleased with overall experience
Great experience my service manager David was excellent
David did an excellent job of keeping me informed and in and out quickly.
Excellent customer service. Everyone was cheerful and Anxious and willing to help. Delightful end to a disaster
Excellent customer service
I would prefer to schedule my appointment with the store that is going to do the work. The 800 customer service reps (if that is what you want to call them) were rude and 2 of them hung up on me. Not customer service at all. Finally talked to manager at the store and he scheduled my appointment in a very professional manner. My representative at the store was very courteous and knowledgeable. Appreciate the help from them.
Isiah was very professional and was honest with me about my car and repairs it needed. I appreciate that and the whole team worked hard to get my card back to its original shape. Thanks to everyone who helped with this.
Dave was extremely helpful and kept me informed about everything that was happening with my repair.
Awesome job I appreciate time put in and the updates car looks fantastic highly recommend to family and friends thank you God Bless
Amanda Nicholson, my service advisor, was outstanding. She went out of her way to be polite, helpful and professional.
Isaiah Gonzalez was awesome. He kept me up to date on my cars progress. He was very friendly and professional. I would recommend service king to my family and friends. I had a very pleasant experience and my car looks great. Better than before.
Craig was very helpful and did a great job. thank you
Super fast and great service
Absolutely the best Service I ever had
Great service Craig and Isaiah
David Purvis made this experience much easier and the process seemed so easy to him .I went to the Euless location where I had gone in a previous need .I' d highly recommended him personally to my friends to go there. Very pleased !!
Vehicle Make : Volkswagen
Craig L. and Enterprise went above and beyond with their communication and customer service. The work done on my car was above my expectations as well.
Process was easy Service King kept in regular contact with me completely satisfied with repair work. Would definitely consider using them again and recommending them to friends and other
Marvelous, marvelous, marvelous! David Pervis was outstanding.
Every thing was done satisfactorly and on time as promised.
Everything was great and easy. The people were so friendly
Great job by all. Thanks Amanda!
Friendly. Service with a smile. Customer oriented. These describe my service representative, Craig Liscombe, as well as the whole team at the Euless, Texas Service King location. Thanks for a job well done.
Very very disappointed. First my case was handled by Mr Ray Seguin and he had no clue about contacting the insurance and getting the supplements approved until I called lots of times to him to tell me that I am getting automated messages that my car is ready for pickup. Later i know that Mr. Ray has left the job and Ms. Amanda has taken her place. She tried to get back to me and told me she was working towards contacting and getting the supplements approved. The insurance covered part of the rental car fees and service king agreed to pay a part and she told me I would be paying for 3 days which is around a 100$. After i picker up the vehicle and returned the rental, the rental charged me $393 saying that service king never paid them which is highly irresponsible. When i called amanda she appeared clueless and told me her manager was out and would be back after 3 days. My card has been charged and now I dont know whom to approach. This was not the service I was expecting from one of the reputed service repair centers.
Amanda Nicholson was great to work with. Always a to talk and assist. Very respectful in her conversations and answered all questions thoroughly.
They didnt fixed it nicely
Taylor was exceptional. He really went above and beyond to work with my crazy schedule and made sure that the work done on my car was perfect.
The worse service ever there's parts hanging on my car even the cops so it I would never recommend service king to no one
Taylor was great, & so was David Pervis..Highly recommend...Great Service!!!
They did a great job and I would tell other people to use them.I go them a 100
Craig did a great job of following up
I was treated with respect and kindness by both Amanda and Craig. I was sent updates and approximate finish date information periodically and my car looks great. I would recommend Service King to my family and friends!
The team did an excellent job repairing my car. Craig kept me updated on my car's status and went above and beyond helping me. Overall service was definitely 10/10.
Taylor Gammon was a wonderful Service Advisor. Very prompt and honest. My car looks great. I really appreciate all the little details and overall service.
Best Service by Amanda she is number ****
I never got retired not phone calls or never received up dated. And they say that it was suppose to be ready kept being pushed back. Then I received my truck the inside was filthy. There was hand marks with grease stains all on the roof inside so now it's stained. The Iseats and floors were covered in dirt. So I'm really pissed about that
Isaiah was very professional and he did an excellent job informing me and giving me updates all through the time my car was in the shop. I give him A, overall the experience was fantastic.
Craig took care of us from start to finish. Great job!!
There are still dings, new scratches in the paint, a scratch in the window tint and missing LTZ letters off the left side so I will
Have to bring the car back in for these corrections.
Amanda was exceptional at keeping me informed on the progress of our vehicle. The work was great and on time.
Excellent job, I was kept informed throughout the entire process
Nice and quite. Thank a lot.
ISAIAH WAS AWESOME!!!!! THANK YOU
Couldn't have asked for better service.
Vehicle Make : Volkswagen
Taylor was exceptional. He kept me week informed and acted professionally.
Appreciate how well I was kept abreast with progress of the repair.
Taylor did a great job overall!!! I am very pleased with the job and the communication!
Excellent service! David was awesome! Thank you !
Just on top of things, friendly, helpful, made sure everything's right, I can go on!
Amanda was very helpful and prompt. Couldn't have been better.
Everyone was very kind and accommodating.
Isaiah was pleasant to work with!!
A sincere thanks to Mr Ray who is the service advisor. He did a great Job
Friendly assistance from the time I walked in to the time I picked up my car. Thank you for making my repair as painless as possible!
Easy to work with and good updates
Excellent service and craftsmanship.
Taylor Gammon was great to work with, he kept me up-to-date on the progress and he did great work on my car. I'd happily work with him again
Taylor gave excellent customer service and kept me informed throughout the process.