Upon delivery, several issues existed with the quality of work performed. The door did not line up, there was overspray in several places, there was garbage in the paint and on one body line there were some extreme paint runs, the paint in the trunk area wa unfinished and rough, there were pinholes in one area of repair, the plastic molding that was replaced was broken and when they repaired the wheel, they took down way too much metal where the wheel appeared different than all the rest. I just couldn't believe that they would expect this product to be an acceptable repair on a new vehicle.
That being said, I returned the vehicle two weeks ago for those issues to be resolved and have yet to see the product in a finished state. Communication has been minimal and I feel like I'm having to call several times to try and get the real story on where my car is regarding its completion. Overall, I don't feel confident with Service King as a repair facility. My last vehicle I had repaired in Irving at the Service King there and had no issues. Maybe it's the time of year, but I just need to know the truth and when I can expect my vehicle to be completed.
I liked how you worked with my ins co
Drip marks in the paint. "Trash" everywhere in the paint. Colors didn't match. Body panels not aligned. It was so bad I didn't except the vehicle. If this is the product this company produces I not my family or friends would ever use your service again.
This location of Service King has worked on our cars several times & we have always been extremely satisfied! Excellent customer service & excellent work done on our cars! I know I never have to worry about the results. Thank you!
Thank you Jessie for being the first "face" of Service King on my first phone call to your company. You provided me all the information I needed to have the confidence that Dennis would ensure the car repair.
Thank you Dennis for ensuring the complete repair and safe operation of my car before releasing it back to my daughter.
Thank you Dennis & Jessie for all the timely updates. You both are the kind of professional employees that make Service King a very reliable car repair company. Thank you again.
Excellent service on all fronts! Should i require auto body work in the future i will definitely use Service King
Still driving my car just to make sure everything is fine. However at this point I have been treated with the upmost respect and was always kept in the loop. I feel confident that if anything is wrong with the car that Service King will make it right. Dennis did a great!
Jesse'...at service King ....very helpful...then everyone worked over there very friendly ....I will ...come back...and recommend to my family members and friends to you guys...????
The service was great. Jessica Denny'was excellent. She kept me informed of everything from start to finish and her friendly demeanor was perfect for the situation at hand. She made this whole ordeal pleasant and hopefully I won't have any other accidents, but if I do, I would want her and Service King to handle repairing my vehicle. I'm an attorney and deal with people all day everyday and she was a joy to work with in order to get my car repaired. She deserves a raise! Thanks again.
Fast service, and job was well done at a very competitive price.
Great job getting me back in my car quick
Excellent service and full attention from Dwayne. Amazing guy. Good job Service King!
I've never been to a collision repair company which completed worked as promised. I'm more than satisfied with the quality of work and professionalism of the management. I will continue to use SERVICE KING in the future and recommend SERVICE KING to all my acquaintances.
The final work was excellent. Service Rep was honest and helpful. Felt like I received a great value. Thank you.
Dennis was very courteous and professional. I would recommend this location to anyone.
New fog light not installed securely.
New bumper bolts were found to be NOT completely
New bumper not installed evenly on both sides.
Pop-in fastener not installed on plastic splash
Guard under fender.
Need to pay closer attention to details before
Releasing to client.
Service King repaired the bumper back to pre-loss condition. Perfect color match which is a three-stage pearl paint. Very impressed with overall experience. Three days later and I have my BMW back looking new again. Looks Great!
The service I received from Service King was exceptional! I couldn't be happier!
My trucks looks great.
Really appreciate Jessica Denny as she was very helpful throughout the whole process. Please convey our Thanks to her!
Vehicle Make : Volkswagen
The service was fast and easy to do, they helped with the rental car too.
Thank you for all your hard work. Lexus looks great!
Excellent experience.from calling for appointment to finish . Specially Jassy was very professional and courteous.. thanks
Finished earlier than promised. Did a great repair job as well.
Jessie is awesome! She kept me informed through every step of my repair.
I submitted a long negative review just a little while ago but did not leave any information.
Very courteous and accommodating.
Dennis was great! He kept me well informed about the status of my repair, even getting the car back to me before the expected completion date. These guys are wonderful.
I appreciated that they kept me informed of the status of my repair as well as the details involved in my repair.
Sarah was helpful and did well with keeping me updated!
Everything was a great experience from the 1st day until picked up my vehicle. Sarah was very helpful and personable really enjoyed working with her. They did a great job in my car paid close attention to detail. Thank you for making this a great experience.
Efficient service. I appreciated receiving text updates on the progress of my repairs. Quality workmanship. I'll definitely bring my repair business back.
Vehicle Make : Volkswagen
Communication was great. My car came out of repair looking brand new.
Fast service...great staff.
Excellent service - excellent work - A all the way across the board
Great customer service and my car looked wonderful!
All people good and work to
Made communication very easy, I was always made aware of any process that went on with my car. Definitely a pleasant experience.
The guys did a great job. From what I can see and I know that it will show even better in sunlight. It looks as if it came straight from the factory. The paint job is excellent. I commend service king for a great job. With the best service. Thank you
I appreciated the updates throughout the process via text and my representative, Brandy Hamilton. Brandy kept me informed and was great to work with.
Dennis Kuhn kept us advised during the entire process, which was exceptionally fast. I had my car back within 3 days of dropping it off. The paint job is superb.
We were kept informed through out, truck looks great
Brandy was real helpful. She always kept me updated on how the repairs were going. I got my car back very quickly and it looks like it did when I bought it. I would highly recommend service king to anyone looking for car repairs
Finished ahead of the estimated date of completion and it looks beautiful. Thank you so much!!
Dennis Kuhn was great. Completely happy with results. Thanks.
We had a unique circumstance and found our service contact to be very accommodating.
Sia was welcoming and kind from the moment that I met him. He really helped to navigate me through an unfamiliar process. He took great care of my car made sure that I was informed every step of the way. He informed me without being condescending. I would gladly take my car back to service king and with specifically ask for his expertise in repairing my car. He's definitely a greatasset to your company and to this location. I've used to service king in the remote past and never had this type of experience.The other gentlemen at this location were all very nice and kind and courteous.Cynthia, the front desk person was also very helpful and kind. They made a very unpleasant event much more pleasant and I am glad that I had my car repaired at this location.
I was kept informed along the way and all of my questions and concerns were addressed in a way that was satisfying. Kendra and Sy were very kind and helpful.
Everyone was super nice and professional and the work on my car was fast. Thank you.
Everything looked great a job well done. And thanks for the extra detail on the interior it really needed it
Very good communication re. Updates on car status.
Dennis Kuhn was wonderful! Very helpful & professional!
Dennis and his crew gave me the best experience I could have asked for and gave me peace of mind in a usually stressful situation. I was given updates on the status of my car and was promptly informed of the completion of service. Dennis was friendly, helpful, and understanding. I also can't believe how quickly my car was back to new and actually looked better than the day I bought it. Thanks guys!
Sia went above in beyond in not only making sure I was satisfied with getting my car repaired but kept me well informed of the progress outside the automatically generated text messages and even worked some magic in getting my car fixed 2 233ks ahead of schedule. I was in a major bind and needed my car fixed within a weeks and a half and Sia made it happen.
Brandi 1as very pleasant to work with.
The team was great! They kept me informed throughout the repair process and my car looks awesome.
The car still had damaged areas that we not repaired, it is currently back having it corrected and the service manager was very apologetic.
My door is making a popping noise and the window doesn't roll down
Excellent customer service and the job is well done
Communication following a very lengthy delay was disapointing. I was left for weeks with no communication unless I called in. I understand with the recent hail storms and individual delays that were not the fault of service king, that keeping everyone informed about their vehicles is difficult, howver, even a simple weekly update saying that the delay would continue until the next week would have been helpful.
Dennis was very helpful & professional! Got the job done sooner than we hoped. Very pleased!
Dennis Kuhn was very helpful and professional and pleasant
Dennis and the team did an outstanding job keeping me informed and getting my car done flawlessly.
If i need future repairs I will use this Service King and will refer my friends .
There are significant problems with the Check Repair Status updates. I was given an estimate pickup date of 9/12/16. On the morning of 9/12, I received an update saying the repair was almost complete and that I would receive updates if that changed. That afternoon, I checked the online status and saw that my car was being disassembled. Thinking this was weird, I contacted the shop and they informed me that the bumper was broken, they'd need to order a new one, and it would take 4 days. I received no update from the status updates about this. The following day (9/13), I received a phone call informing me that the bumper was broken - the same information I had learned the previous day. I was comped for **** day rental in the end, but I was unable to plan for this ~$100 increase in rental costs due to failure of the status updates.
Additionally, I consistently spent ~20 minutes on hold every time I called Service King. I had to plan my calls with Service King when I knew I had 30 minutes to spare because this service was so slow.
Dennis was very pleasant and helpful.
You all did an awesome job!!!
Call me at ****-****-xxxx if you have a sincere interest in improving your service.
Thanks for the hard work and communication
They don't care about customer time and supposed to finished my car by Monday 8/22/2016, then they postponed it two times and said my car will be ready on 8/24/2016. They called me and said that I can come and take my car 8/24/2016. I left my job early in order to go and pick up my car. Once I arrived there after 10 mintutes waiting they told me my car is not ready completely and will be ready the next day. I have the worse experience with your company.
Very nice service and communication.
Great service & the work was done in a timely manner.
Customer service was the best hundred percent, I am very disappointed with The painting work, I was able to see a bunch of imperfections lots of overspray mark of the tape etc.
I am extremely satisfied with the experience I had at Service King. Dennis was very professional throughout the whole experience and my car was in excellent condition upon return.
Great people. Great experience.
Sir Si is very pleasant and very professional.
Sir Miguel did a good job in fixing my car.
I whole heartedly recommend service king specially reeder road area here in Dallas Tx
Wonderful experience! Fantastic customer service and amazing quality.
Denise was a great rep and so was the receptionist
I was completely satisfied. As always the work was done superbly. Thanks.
Great customer service and outstanding communication. Hope I won't need to use this again soon, but would definitely use Service King again. Thanks.
Quick, Reliable and painless.
That is good ???? in everything I'm just said thanks so much then fix a nice job
I am very happy with my Jeep repair. Initially I had some concerns about if the quality of the repairs would meet my expectations. I am very pleased to say at this time everything is like the original. Thanks! Loerance
Keep up the good work it takes good hard working people to build a team u guys r excellent and as long as i am able to drive a vehicle and own a vehicle service king will always have my business i love u all and again thank u so much
This team of people did an awesome job on my keeping me up on my car process and estimated time of completion...My car looks great!!! Looks like I just bought it again for the first time again. I will recommend all my friends and family to you. Thank You :)
Everything was great except the detailing done inside the car was poor.
While bringing my car in to repair the driver side of my explorer, I requested a quote to paint the rear lift gate which was off color. When picking up my car and inquiring I was told they forgot and were sorry. I will live but was a disappointment.
Good job my car I'm like new thanks service King
I have never experienced such a wonderful experience during a car repair. Service King was always on top of it and informed you of how the repair was going daily. Thx for the Awesome Service!
Awesome job!! Everyone was great!
Dennis and his team are awesome great customer service kind patient and I appreciate everything thank you so much
Very well informed and kept up to date about my Chrysler and its progress. Dennis was amazing at keeping me up to date. Would recommend them to anyone! Thanks, Dennis! ????
Valerie and the guys were great!!
My entire experience working with you was the best surprise ever. You exceeded my expectations more than I can express. Service King shop on Reeder Rd in Carrollton will always be my go-to place as well as the first to recommend. Thank you so much for your assistance. A very satisfied customer, Judith Tyler
Liked being brought up to date daily. Dennis made it all happen seamlessly.
My car looks beautiful and so clean. Great workmanship. Thanks so much!
Impressed with each of the 3 employees I interacted with.
Denis Kuhn was very nice, prompt with any responses, and reassuring.
The staff and kind and extremely courteous!!! I am very pleased with the repairs and the service given to me!!!
Service is very good
Getting through on phone painful - every time
Front bumper not straight
Waiting on hitch for rear
Excellent service and the people's are so friendly . They fix my car so quickly
Poor estimating. The price went up 3 times without any added requested scope changes on my part.
Si and Dennis were outstanding!!
Dennis and the team did a great job with communicating to me during the different stages of repair for my vehicle. They provided great customer service, and explained the process of I could expect the car to go through.
Excellent customer service. Thank y'all
Great service and awesome staff that completely meets my needs. Thanks for all the great and hard work :)
Vehicle Make : Volkswagen
Great job by everyone involved
In the beginning, the expectations that were set weren't exactly what took place. I was slightly disappointed. However, I came to the realization that the vehicle they were working on was a new car and I have to understand the situation to its entirety.
Overall, I am very pleased with the work done. I wasn't too happy about the price compared to a competitor but I understand that I am paying for quality, which I am okay with. I wasn't expecting my car to be cleaned nor my gas tank to be filled. Totally appreciated. From top to bottom, I had an overall great experience when looked at from a whole. I will continue my business at this location even though there is another Service King next to my house.
Well done! I will recommend this center to all friends and family members.
Thanks for the great service, the constant updates were very helpful
Dennis was outstanding. Thank you!
Overall great experience. Was kept in the loop on all repairs. Car looks great and seems to drive better then before on the highway.????????
I cannot say enough to about the Customer Service attitude of Dennis Kuhn. He is quite an asset to your organization. My car was ready before promised and looked great.
Great work! in-and-out, fast!
Excellent service fast and it looked just like new. Awesome job and painless.
The quality of the work was excellent, but at least as important, I never cease to be amazed by the customer service! Polite, friendly, communicative, and prompt. I give this experience an A
Valery was very friendly So happy
I am very satisfied with the service I received
Repaired paint color is slightly different from original body color.
It was my first experience and Dennis was great at keeping me informed and walking me through the process. You guys are fortunate to have the team you have at the Reeder Rd location.
Unbelievable experience. I rate this much more than a perfect 10!!!
Repair was timely. Service was excellent!
I would have given it 1000% if only the inside of my truck was as perfect as the outside job they did excellent work the carpet inside looks terrible like someone ripped it off and stuck it back in unevenly it's a mess but overall it's a 7 out of ten that trunk ruined what could have been a greal repair.
Denis did a very good job, he messaged me everyday to update me on the repairs and everything was done well and fast. I was very pleased with his service.
My car looks great. Very happy with the results
Everyone was extremely polite and helpful along the entire process.
Service king did a quick, effective repair of my car
Vehicle Make : Volkswagen
Excellent service and follow up
Great service, great people and loved all the text updates throughout the process. Thanks!!!
Corey went above and beyond for me.
Fast result, and great customer service, Dennis was a great person to talk to, will definitely recommend your business
We were kept updated on the progress of our car repair.
The car looked good when it was returned to us.
We have had no problems with it in the short time we have had it back.
We were treated with courtesy whenever we contacted the facility.
Very unhappy. A neighbor had to inform me last evening about 8pm that my headlights were not working. Dashboard lights were working ok so I did not know. Extremely dangerous to make a 2 mile trip and just get back home safely. I have no faith whatsoever that you have fixed my car properly. This will be reported to my insurance company on Monday
Valerie was awesome. Very organized, efficient, and solid with her communications. I was very pleased with the repair work
Good communication with customer and very professional.
Excellent service. Our car looks like new. Our service tech Dennis K was wonderful.
Great customer service, I appreciated the daily , weekly text msg I would receive
regarding the repairs. The concern from my service Tech how he went out of his way to assure me that I would receive the most professional and best service.
The truck was NOT properly repaired
The work was excellent. It took a little longer than I had anticipated, but the constant updates were great!
Repair took a very long time for a minor fender bender. 3 weeks. I kept getting texts from service king that my car was ready but when I would call, it was never ready. The guy working as my advisor was great, but when I went to pick up my car, no one was in the office. I called over and over, watched their phone ring off the hook with no one answering their customers, waited for over 30 minutes, until I finally decided to go into the back (where it says no customers allowed) and the person responsible for the front was just standing there chit chatting. I was not happy. Besides the carelessness of this location, (dallas, reeder rd) my car looks great, and they did a great job on the actual repair.
Colby was great. High energy, proactive, helpful. Even when my repair was delayed, he stayed true to deadline despite illness and family issues. Great guy.
Thank you for doing such awesome work!!
You all did a great job making my car look new again and returning it in a timely manner. Thank you so much.
As this is my first experience with service King, the friendly yet professionalism that Dennis Kuhn showed gave me reassurance, confidence that he's take care of my car, and he did just that, even text along the way of every process up until time to pick it up..awesome!! Thanks soo much
Great service! Thanks so much! Best, Jeff
Overall great experience.
My car was received back in a timely manner alone side it being throught holiday time. I receive feed back in detail when need. My car is repaired in excellent condition. I would say better than when i first purchased it! Awesome job!!
Dennis was very friendly and on top of everything! He made sure I had my car in and out of the shop and kept me posted on everythign! All and any questions i had were answered and the job that was done on my car was phenomenal! they left my car looking perfect!
They were able to get the car repaired in a very short amount of time to help me out.
Service was quick and high quality.
It was better than I thought it would be. Great job Service King. Thx Hillman
Excellent Service, extraordinary work.
Pick car was told they ran over nail got flat tire and they had it patch. They should have replace the tire.. I will be telling everyone I know not to have their car repair by Service King
Vehicle Make : Range Rover
Everything was fantastic!
Wonderful job, very happy with my repairs
Your team knows the meaning of team:T-together
Easy, timely service and my car looks great!!! Thanks to the team at Service King!
Quick turn around, great care to professionalism and service. When Colby asked me to do the survey so he workers could get the bonuses they work hard for, he made me a customer for life! I RARELY see such care for others in the workplace, brava!
excellent customer service
Vehicle Make : Volkswagen
did all to satisfy me
Dennis and his team are always so polite and patient. The answer any and all questions and keep me posted on my cars progress.
Both the service representative and the technician that worked on my car were amazing! The customer service was great and the work impeccable.
Awesome job with excellent work
And outstanding customer service!
I thank the whole team so much!
Dennis was great to work with. The frequent text communication was helpful. Very satisfied.
Service King did an excellent job repairing my vehicle. Dennis is a pleasure to work with and is very knowledgeable. Always courteous and professional. Will definitely recommend this location! Thank you all for getting me back in my car as quickly as possible while doing quality work.
Dennis was on top of everything and keep me so well informed. I was very impressed with Dennis, he did a great job for me. The lady at the front desk when I arrived was also very professional and great to deal with. It was a very good experience overall.
Another great job by nw dallas service king. Fast, friendly with good results!