Everything was not place and working.
Fast and friendly service!
Excellent personnel to work with. Ongoing Text updates kept me well informed as well as calls from Carrie. Thanks so much for the expeditious manner in handling my vehicle.
David was great and keep me posted as repairs were happening. Great experience and my car looks great.
David Steele was great to work with and always kept me up on the repairs.
Transmission Warning and functioning improperly upon pickup !
Three words: Keller is awesome!!!!!
Off the chart ratings!
This is my second repair with Service King. Great job!
Very satisfied with the excellent service
I am extremely pleased with the superior service that Mr. William Presnell provided!! I came in on 01-05-17. I had an issue with my insurance company authorizing a rental car on a Thursday. Mr. Presnell worked with me and allowed me to bring my car back on Monday 01-09-17 so that I would not be without a car. He advised me of the process for getting the repairs completed on my vehicle. Repairs were completed one day early. Mr. Presnell brings great value to the Service King team. There was also a young lady at the front desk that also provided superior service.(sorry I don't remember her name) But, she helped me each time I came in... Thanks for your service! Another Very Satisfied Customer!!!
Excellent work by Crew, especially Curie.
Daniel was very helpful and answered all my questions. The service at the front desk was very pleasant, every time I called and came in!!
Great experience all around
best service I have received
My service advisor Bill got my car completed several days sooner than expected. It looks better than factory and he provided excellent customer service throughout the experiance. Just his actions will make me a life time customer!
Great service, every employee was very helpful and my experience overall was awesome. Keep doing the good work.
Service agent kept me updated in a timely manner and kept his promise regarding repair work.
I was very pleased with the whole experience.
Great customer service and quality of work!!
Vehicle Make : Mitsubishi
In over 40 years of dealing with similar auto repair centers I have never received such great Customer Service and Quality Repais in such a timely manner... My experience completely exceeded my expectations...
The associates on the insurance side and the repair side were very customer service friendly; they knew the process and went out of their way in helping me. I also reeived periodic updates and my vehicle was fixed in a timely manner. I really appreciate EVERYTHING they did for me. Thank You.
Kyrie was fantastic. She kept me up to date, explained the process well and really helped. Great experience start to finish.
Great service and very helpful staff.
I had to pay for extra rental days as my car took over thirty days to fix. My originals estimate waw 14 days.
One bolt is missing and one not properly tightened
One of the hood cover rubber supports is missing
The engine was returned to me dirty with iron/plastic particles .
The wiper blades liquid reservoir is empty
The new top and bottom fenders are not aligned
Great job completing the repairs a half week ahead of schedule. Also, thank you to bill for answering all of my questions and investigating all of my concerns he is terrific
Job well done! Customer service was extremely professional from the minute I walked in until the end of service. My vehicle was repaired and delivered as promised. To further add, I appreciated the daily updates regarding the status of repairs. Customer service reps and Daniel bravo! Service king on I20 deserves 5 stars
Everything was great. Awesome employess .
From the day I first brought my car in for an estimation and all through the process to today when I picked it up everyone was very professional.
The staff was very courteous and professional. I was kept informed on the status of my vehicle and the repairs were completed several days before expected. I will always trust Service King Grand Prairie for that professional quality work.
The Staff is always personable they go above and beyond which I appreciate thanks Service King
David Steele did an amazing job!! And so fast. Got my car to me before the estimated date.
Great job, i an very happy the job on my truck, serviceking will always first on my mind thank you for j0b well done mr mares.
Have to take my car back in. Repairs not properly done.
I Love service king they do good work I would use them agian.
I love that I got regularly text messages about the status of car.
My service advisor was pleasant, atentative, and took care of me as of I were a family member. My car looks brand new. Thank you! Job well done.
Thanks for the great service. Thanks to Keery and Chris for such a great customer service, the are simply awesome!
Keller Gipson was awesome! The team exceeded expectations in customer service and am I grateful for the level of service that I received. I will definitely tells others about the service at this location!
Great service & great customer service
While taken back by the car seats missing, Keller did a great job at finding and fixing this issue right away. Keller is a wonderful employee, and a great person to work with on the repairs
Totally awesome service!!
David Steele and the rest of the team went above and beyond to make sure all was well with the repairs of my car. He kept me posted and asked if there was any thing else they could do. Good job Service King and God bless you all.
Everyone I spoke with was very nice and professional. I will definitely recommend yall to my friends and family.
Bill kept me well informed on the progress of the claim. Once I received my vehicle, I was very pleased.
Outstanding customer service outstanding service outstanding turnaround time for my truck to be fixed I was kept updated on the progress in my truck all the way through I am completely satisfied and will continue using service king
Our representative was so good about making sure the car was fixed correctly within realistic expectations. The car is my sons and she found a used wheel to replace the one that was busted instead of requiring we buy four new ones. I appreciate that. He's a kid ... if he wants four new wheels, he can get a job :) Tjank you! Very pleased.
The team was very helpful and keep me informed with the status.
Bill was great service was great i would recommend A thankyou
I had the opportunity to work with TIM ****. He stayed in touch with me often making me aware of how repairs were coming along. He was always cheerful , helpful and professional. it made me feel comfortable knowing that he was on top of things with my vehicle. On one occasion, I had been given a date to pick my vehicle up but there was a problem with a part and it had to be reordered. TIM arranged for the mechanic to stay over to install the part so I could return home. He came in to work the next day on Saturday ,his day off , to clean the vehicle up and test drive it again to make sure it was running smoothly. There was an unexpected problem with the sterling fluid that could not be repaired in a timely manner so I was not able to get the car as planned. Tim kept insisting that he wanted to make sure the vehicle was in excellent condition and he could not release it knowing there was a problem. Still assisting me on his day off, he took me next door and arranged for Enterprise to provide me with a vehicle to get home in since I had turned the rental car in the night before that I drove to Dallas in. I appreciate all of the hard work Tim put in to make such a bad experience from the accident and good experience with Service King. It was very obvious that Tim cares about his customers and was committed to providing Quality Service .His personal interest in my vehicle was the same as if it was his car and that impressed me! Thanks again TIM!!!!
The service advisor, Kyrie was super helpful calling me letting me know the status on my truck ,and I picked it up 2 days early. She was AWESOME explaining to me the process and all the work involved , plus my custom decal was put back on like I had it . Thank you Kyrie for all your hard work . Adam .
The staff was awesome and keeping me updated on my repairs and I'm so grateful for the job that they did. I'm definitely recommending them to any of my friends and family who may need their repairs in the future. Thank you Service King for your diligence in getting my car fixed in a timely fashion.
This is my third occasion having my car repaired by Service King. There for three! The service was good and the work, exceptional.
Everyone here is awesome! I would definitely recommend service king to everyone! They did an amazing job and had the best service!
I liked the regular up dates on the progress of repair.and the convenience of the rental car at the same location.
Who process was super ssmooth - the uupdate were useful too. Thank you.
I experienced the best customer service from Geico and service king. Also enterprise.
Thank you for the fast and quality service!
Everything happened in the time that you told me it would and I was well updated throughout the process.
So far so good just picked up vehicle late afternoon
Excellent service and great costumer service from David!
Vehicle Make : Volkswagen
Service was great and updates were constantly made.
Thank you for all the great work guys !!!!!
Friendly staff, Great service and the repairs were perfect.Just what I've come to expect from Service King! Thanks!
Great communication and service!
Great customer service as usual.
Daniel was great! Kept me well informed.
The staff at service king and the car rental were amazing and fast
Very pleased with the service and time it took to repair my vehicle.
She was friendly, explained what was done in detail, and was just overall a pleasure!
Daniel **** great customer service....thanks again
Bill and his crew made my car look like new.
Vehicle Make : Mitsubishi
Thank you so very much!!
David was amazing in taking care of my repair needs, and went above and beyond to ensure my complete satisfaction.
Good and timely service with timely updates
I was not immediately greeted when entering the building and did not quite know who or where I needed to see. But once the receptionist greeted me and got the assistant who took my car, it was fast, easy and friendly. I was disappointed with the service at enterprise though. They were not as warm, did not tell me his name (I had to ask), I was told the manual for the car was in the trunk, but it was not. And when I returned the car it was Kyrie who handled it with a smile and super helpful so I didn't have to wait in line. Very considerate!
Kyrie was very helpful through the process, and communicated with me throughout the week. Also, the repairs were done much faster than I expected, and picking my vehicle up was quick and easy. I'm very pleased with the experience we have had.
Overall it was a great experience.
waa great and quick. but when i turn to the lwft. sharp turn there ia a creaking noise that occurs. dont know what it is and why. but SK was great
I highly appreciated the speed at which they came for my car and the work that was put in to it but unfortunately it took over 3 weeks to get it back. On top of that when going to pick up the car the car was pulled up missing 2 lug nuts on the repaired tire and a third lug nut was only half screwed on. Additionally after getting the car I noticed scratches across the top of the hood that had not been their previously.
Keller Gibson was very professional and they took very good care of me!
Did a great job and I am very pleased with the work!!!
Great job! Very please with the work done and the fact the vehicle was ready a week early
The phone representative sent me to the wrong location despite having confirmed twice. I did not get any text or phone appointment reminders/confirmation prior to the appointment. I was not contacted on the day my car was to be completed. I had to call the following day to check myself and even then service King was confused as to whether or not my car was completed.
Very good job it looks like nothing has happened to it. Ms Chelsea was fantastic. The car was ready earlier than I thought.
Awesome service and top quality work
Vehicle Make : Volkswagen
I was pleasantly surprised to know that Service King makes every effort to live up to its name by Making service the reigning priority. Specifically, it was the constant status updates and phone calls to keep me abreast of my repair progress. Thanks for everything.
Everyone at service king, including the front desk staff was extremely helpful and so patient!!!! I would recommend them to anyone!
Vehicle Make : Mitsubishi
Very good amd fast work!
Keeping me informed along the way through text and voice mail was great
Service King REALLY has good work and treating customer right down to a science. Car was done right and communication was constant. Our service rep was awesome and the young lady at front desk was nice. True pleasure dealing with this Service King. Enterprise was awesome as well
Great customer service, friendly, very professional, courteous staff, quality work, and in a whole..... a very pleasant experience!!!
David and the HispAnic femAle at the front desk provided outstanding customer service
I really appreciated the texts giving me updates on my truck.
Daniel was very nice and let me know everything that was going on with my car.
A perfect job, my wife and are very happy..!!! No
I appreciated the frequent updates on the progress of the work
Vehicle Make : Volkswagen
I liked how they kept me updated the whole time I've left my car at other places where I've had to be the one calling them to see if my car is ready.
Very friendly & professional
Vehicle Make : Volkswagen
Great attention to details
Mister David Steele, was a nice agent all time let me know the process on my car
The car was delivered with in one day, a positive, cost of rental was expensive because of times of return.
I traded my Toyota the day I got it back. I got top dollar from kbb value estimator for this trade. Thanks for your work.
Great job. I'm very pleased with the quality of work.
Thanks for making my car new again!
Kristy Story did an awesome job keeping me informed on how my car was doing. She is a very professional customer service rep. You don't see many as good as her. Thank you Srevice King.
Jeorge was very helpful and courteous. The job was well done in a timely manner.
Great job as usual by this shop. I have had three minor repairs unfortunately but a broken mirror ... They work flawlessly with my insurance company USAA and I would not take my cars to any other shop. In fact I had to wait a month to get in but I refused to take my car anywhere else and drove a month with the driver's side mirror taped on the door. That alone should speak volumes about my trust and satisfaction with this shop. Jorge was great kept me informed and I liked the texts telling me how my car was doing nice job again!!! Gary
Fast service. My vehicle was completed 2 days before schedule and looks good as new.
I need to bring bsck my truck its not working properly. Thank you!
Awesome job very happy well done
Very professional, Mr. Daniel kept me update on the entire process and timeline.
Great to work with!
Excellent job on my car. Daniel was very helpful throughout the process.
I've had my cars repaired at several Service Kings. I have never been disappointed!
Vehicle Make : Mitsubishi
David Steele (Grand Prairie I-20 ) was awesome!! He was very professional he made me feel comfortable leaving my car for repairs thank you Service King and thank you David
Keller and Alfonso Rios are awesome !
Great service! Vehicle came back within 3 days!
The bumper is not connected to the trunk correctly
Although it took a couple of days longer than expected, the service provided by David was great. I also like the text message updates.
There were delays with getting parts but David was very good with keeping me updated with the delays. He was always available and professional when I called with questions about repairs to my car.
Excellent job well done , took excellent care of our vehicle TY Service King, we will definitely be bk !
Missed items on front and back door.panel on front loose.
I was not able to drop off or pick up my vehicle due to my schedule. My sister handled everything, but my repairs look great and I appreciated the updates sent to my phone during the repair process. I also love that the Service King team cleaned my car out for me because Lord knows it was time. I would use SK again in the future and I would recommend them as well. Thank you!
The Service King off 360 & 20 was great. Constantly updated us with texts and phone calls and got our vehicle finished 2 days early.
Job well done,service great.
It looked great. Thank you for doing a very nice job and also you finished promptly also the man in charge that clled me (forgot his name) was very corteous and kept me informed
They were very professional and kept me informed during the whole process.
Thank you for vacuuming my car, you went the extra mile
It's was a great experience. My truck was finish three days early. My service advisor, Keller GIbson kept me informed through out the process. Great job by everyone. Al Babina
I was so happy to see how well service king had fixed all the damage done to my car and the rim of the tire. I would recommend them to anyone and i will be a forever customer.
Finish in very quick time. Thank you.
You have some of the best technicians I've seen anywhere in the Metroplex they do a good job and I'm happy with the people that greet when you come in all the time wouldn't change a thing just keep those people happy so they stay there
Was happy that I was informed on a regular basis on progress of my repairs and the timely manner in which they completed the repairs on my vehicle. I am impressed. I received my vehicle four days earlier than planned. Yes, my wife and I are very happy. We would also like to mention Keller Gibson our service adviser was a pleasure to work with. All your staff were courteous an pleasing to work with. Thanks again, Wayne and Margaret ****.
The staff was very friendly and professional! They answered all my questions and was very appropriate! I would definitely return for future repairs.
Car repair was done in a timely manner
Only problem was they did not put the cts emblem and Cadillac emblem back on. They are going to fix it and make it perfect ????
There is a blister on the door that was repaired that will eventually lead to paint failure.
Other than taking longer than they told me and not keeping me well informed I am satisfied with the repairs and would use Service King again if needed.
David kept me the loop during the repair process. Great work David....
Only thing is that u need front end help. There was only one person there. Long wait. Chase had to check me out. So I wouldn't have to wait longer. Good for chase.
Great service. Friendly and very helpful.
Keller did a great job, thank him for me
Service Advisor David was amazing! He was a joy to work with.
All the staff members were very courteous and kept me informed. Kyrie and Lindsey were very helpful.
We have to come back for the chrome wheel
Chase was great to work with.
Chase and Leslie * administration and the Team were Great and assuaged my concerns. .. Thankful They are very Special and professional services.
Vehicle Make : Volkswagen
David is such a kind and thoughtful person. He kept me up to date with the status of my car. I appreciate the work and effort with getting my car ready as soon as possible.
Your team did a awesome job.....thank you so much.... I would recommend your team to my friends and family
Great service. Great people, thanks
Everything was good.
But it took so long while waiting for the phone picking up.
Good quality repaired on my Honda.
I really appreciated that they kept me in the loop with progress reports. My truck looks better than before it was hit! My service advisor was very nice. Just a great experience all the way around. Will definitely recommend Service King to all my friends and family.
My car looks like it did when I bought it. Excellent work.
Great customer service every time I use them. Reliable vehicle repair with quality parts.
I really appreciated the text messages to keep me updated on the status of my vehicle's repair. The representative I had, Mr. Keller, was very kind and informative. He made me feel like no matter what was wrong with my car, it could be fixed. Thank you for a job well done!!
Hey friends I just wanted to rave with positivity for a hot second. I recently had my first accident/filed a claim and it was one of the LEAST stressful incidents of my Life. USAA insurance was amazing and walked me through every single step, they told me where to go to get the estimate, the check came fast, they covered my rental car and all I had to pay was my $500 deductible. Now Service King in Grand Prairie was wonderful! Especially George, which who I dealt with. He was super nice and kept me updated every couple days with call/text to let me know where they were at with the car. When I went to pick it up today I found that they had washed the car, wiped down the inside AND vacuumed. Now, let me mention that I often have 2 dogs in my car and the amount of hair that piles up is massive and it's very hard to get it all out. They went above and beyond and I felt very taken care of the entire time. I highly recommend USAA insurance and Service King (George) in Grand Prairie!
Vehicle Make : Volkswagen
Because I'm still showing hail damage and also my sunroof is rattling
Always a great job! Convenient insurance adjusters and rental car on site.
When I picked up my vehicle today, there was a fresh scratch/ chip on the front, right side, (above the front R wheel ) of my vehicle. I can say it's a fresh scratch/chip because the chipped paint was still hanging on there. The service rep looked it up on his photo records, then came up to me and offered to just touch it up with paint. I brought my vehicle for a body repair, just to acquire a chip on it. Now isn't that ironic?
Great work and great customer service!!
The customer service and support was EXCELLENT! My service consultant kept me informed every step of the way. I applaud her for that. The time my vehicle was in repair was shorter than expected. It was delivered back to me a day ahead of schedule. SERVICE KING gets a 10+!
Christy was excellent! Kept me updated and made sure I was satisfied! Thanks Christy
Vehicle Make : Mitsubishi
My Mitsubishi truck looks and runs great, better than before the accident. They have great customer service.
Chase was wonderful! He kept me up to date on the progress and when many thought my car was totaled, he assured me they could fix it. When I saw it yesterday for the first time I couldn't believe it! The work you guys did was more than I expected and I couldn't be happier with the work and especially Chase's attention to me, the customer!
Friendly courtesy clean environment
The updates were especially helpful in keeping me informed about the progress.