Overall it was a great experience.
I highly appreciated the speed at which they came for my car and the work that was put in to it but unfortunately it took over 3 weeks to get it back. On top of that when going to pick up the car the car was pulled up missing 2 lug nuts on the repaired tire and a third lug nut was only half screwed on. Additionally after getting the car I noticed scratches across the top of the hood that had not been their previously.
Keller Gibson was very professional and they took very good care of me!
Did a great job and I am very pleased with the work!!!
Great job! Very please with the work done and the fact the vehicle was ready a week early
The phone representative sent me to the wrong location despite having confirmed twice. I did not get any text or phone appointment reminders/confirmation prior to the appointment. I was not contacted on the day my car was to be completed. I had to call the following day to check myself and even then service King was confused as to whether or not my car was completed.
Very good job it looks like nothing has happened to it. Ms Chelsea was fantastic. The car was ready earlier than I thought.
Awesome service and top quality work
Vehicle Make : Volkswagen
I was pleasantly surprised to know that Service King makes every effort to live up to its name by Making service the reigning priority. Specifically, it was the constant status updates and phone calls to keep me abreast of my repair progress. Thanks for everything.
Everyone at service king, including the front desk staff was extremely helpful and so patient!!!! I would recommend them to anyone!
Vehicle Make : Mitsubishi
Very good amd fast work!
Keeping me informed along the way through text and voice mail was great
Service King REALLY has good work and treating customer right down to a science. Car was done right and communication was constant. Our service rep was awesome and the young lady at front desk was nice. True pleasure dealing with this Service King. Enterprise was awesome as well
Great customer service, friendly, very professional, courteous staff, quality work, and in a whole..... a very pleasant experience!!!
David and the HispAnic femAle at the front desk provided outstanding customer service
I really appreciated the texts giving me updates on my truck.
Daniel was very nice and let me know everything that was going on with my car.
A perfect job, my wife and are very happy..!!! No
I appreciated the frequent updates on the progress of the work
Vehicle Make : Volkswagen
I liked how they kept me updated the whole time I've left my car at other places where I've had to be the one calling them to see if my car is ready.
Very friendly & professional
Vehicle Make : Volkswagen
Great attention to details
Mister David Steele, was a nice agent all time let me know the process on my car
The car was delivered with in one day, a positive, cost of rental was expensive because of times of return.
I traded my Toyota the day I got it back. I got top dollar from kbb value estimator for this trade. Thanks for your work.
Great job. I'm very pleased with the quality of work.
Thanks for making my car new again!
Kristy Story did an awesome job keeping me informed on how my car was doing. She is a very professional customer service rep. You don't see many as good as her. Thank you Srevice King.
Jeorge was very helpful and courteous. The job was well done in a timely manner.
Great job as usual by this shop. I have had three minor repairs unfortunately but a broken mirror ... They work flawlessly with my insurance company USAA and I would not take my cars to any other shop. In fact I had to wait a month to get in but I refused to take my car anywhere else and drove a month with the driver's side mirror taped on the door. That alone should speak volumes about my trust and satisfaction with this shop. Jorge was great kept me informed and I liked the texts telling me how my car was doing nice job again!!! Gary
Fast service. My vehicle was completed 2 days before schedule and looks good as new.
I need to bring bsck my truck its not working properly. Thank you!
Awesome job very happy well done
Very professional, Mr. Daniel kept me update on the entire process and timeline.
Great to work with!
Excellent job on my car. Daniel was very helpful throughout the process.
I've had my cars repaired at several Service Kings. I have never been disappointed!
Vehicle Make : Mitsubishi
David Steele (Grand Prairie I-20 ) was awesome!! He was very professional he made me feel comfortable leaving my car for repairs thank you Service King and thank you David
Keller and Alfonso Rios are awesome !
Great service! Vehicle came back within 3 days!
The bumper is not connected to the trunk correctly
Although it took a couple of days longer than expected, the service provided by David was great. I also like the text message updates.
There were delays with getting parts but David was very good with keeping me updated with the delays. He was always available and professional when I called with questions about repairs to my car.
Excellent job well done , took excellent care of our vehicle TY Service King, we will definitely be bk !
Missed items on front and back door.panel on front loose.
I was not able to drop off or pick up my vehicle due to my schedule. My sister handled everything, but my repairs look great and I appreciated the updates sent to my phone during the repair process. I also love that the Service King team cleaned my car out for me because Lord knows it was time. I would use SK again in the future and I would recommend them as well. Thank you!
The Service King off 360 & 20 was great. Constantly updated us with texts and phone calls and got our vehicle finished 2 days early.
Job well done,service great.
It looked great. Thank you for doing a very nice job and also you finished promptly also the man in charge that clled me (forgot his name) was very corteous and kept me informed
They were very professional and kept me informed during the whole process.
Thank you for vacuuming my car, you went the extra mile
It's was a great experience. My truck was finish three days early. My service advisor, Keller GIbson kept me informed through out the process. Great job by everyone. Al Babina
I was so happy to see how well service king had fixed all the damage done to my car and the rim of the tire. I would recommend them to anyone and i will be a forever customer.
Finish in very quick time. Thank you.
You have some of the best technicians I've seen anywhere in the Metroplex they do a good job and I'm happy with the people that greet when you come in all the time wouldn't change a thing just keep those people happy so they stay there
Was happy that I was informed on a regular basis on progress of my repairs and the timely manner in which they completed the repairs on my vehicle. I am impressed. I received my vehicle four days earlier than planned. Yes, my wife and I are very happy. We would also like to mention Keller Gibson our service adviser was a pleasure to work with. All your staff were courteous an pleasing to work with. Thanks again, Wayne and Margaret Moore.
The staff was very friendly and professional! They answered all my questions and was very appropriate! I would definitely return for future repairs.
Car repair was done in a timely manner
Only problem was they did not put the cts emblem and Cadillac emblem back on. They are going to fix it and make it perfect ????
There is a blister on the door that was repaired that will eventually lead to paint failure.
Other than taking longer than they told me and not keeping me well informed I am satisfied with the repairs and would use Service King again if needed.
David kept me the loop during the repair process. Great work David....
Only thing is that u need front end help. There was only one person there. Long wait. Chase had to check me out. So I wouldn't have to wait longer. Good for chase.
Great service. Friendly and very helpful.
Keller did a great job, thank him for me
Service Advisor David was amazing! He was a joy to work with.
All the staff members were very courteous and kept me informed. Kyrie and Lindsey were very helpful.
We have to come back for the chrome wheel
Chase was great to work with.
Chase and Leslie * administration and the Team were Great and assuaged my concerns. .. Thankful They are very Special and professional services.
Vehicle Make : Volkswagen
David is such a kind and thoughtful person. He kept me up to date with the status of my car. I appreciate the work and effort with getting my car ready as soon as possible.
Your team did a awesome job.....thank you so much.... I would recommend your team to my friends and family
Great service. Great people, thanks
Everything was good.
But it took so long while waiting for the phone picking up.
Good quality repaired on my Honda.
I really appreciated that they kept me in the loop with progress reports. My truck looks better than before it was hit! My service advisor was very nice. Just a great experience all the way around. Will definitely recommend Service King to all my friends and family.
My car looks like it did when I bought it. Excellent work.
Great customer service every time I use them. Reliable vehicle repair with quality parts.
I really appreciated the text messages to keep me updated on the status of my vehicle's repair. The representative I had, Mr. Keller, was very kind and informative. He made me feel like no matter what was wrong with my car, it could be fixed. Thank you for a job well done!!
Hey friends I just wanted to rave with positivity for a hot second. I recently had my first accident/filed a claim and it was one of the LEAST stressful incidents of my Life. USAA insurance was amazing and walked me through every single step, they told me where to go to get the estimate, the check came fast, they covered my rental car and all I had to pay was my $500 deductible. Now Service King in Grand Prairie was wonderful! Especially George, which who I dealt with. He was super nice and kept me updated every couple days with call/text to let me know where they were at with the car. When I went to pick it up today I found that they had washed the car, wiped down the inside AND vacuumed. Now, let me mention that I often have 2 dogs in my car and the amount of hair that piles up is massive and it's very hard to get it all out. They went above and beyond and I felt very taken care of the entire time. I highly recommend USAA insurance and Service King (George) in Grand Prairie!
Vehicle Make : Volkswagen
Because I'm still showing hail damage and also my sunroof is rattling
Always a great job! Convenient insurance adjusters and rental car on site.
When I picked up my vehicle today, there was a fresh scratch/ chip on the front, right side, (above the front R wheel ) of my vehicle. I can say it's a fresh scratch/chip because the chipped paint was still hanging on there. The service rep looked it up on his photo records, then came up to me and offered to just touch it up with paint. I brought my vehicle for a body repair, just to acquire a chip on it. Now isn't that ironic?
Great work and great customer service!!
The customer service and support was EXCELLENT! My service consultant kept me informed every step of the way. I applaud her for that. The time my vehicle was in repair was shorter than expected. It was delivered back to me a day ahead of schedule. SERVICE KING gets a 10+!
Christy was excellent! Kept me updated and made sure I was satisfied! Thanks Christy
Vehicle Make : Mitsubishi
My Mitsubishi truck looks and runs great, better than before the accident. They have great customer service.
Chase was wonderful! He kept me up to date on the progress and when many thought my car was totaled, he assured me they could fix it. When I saw it yesterday for the first time I couldn't believe it! The work you guys did was more than I expected and I couldn't be happier with the work and especially Chase's attention to me, the customer!
Friendly courtesy clean environment
The updates were especially helpful in keeping me informed about the progress.
Great work. Car looks great and done ahead of schedule.Thanks.
Great job/service all around.????
Service King has great service and great workers.
Great service! Fast repair.
The repairs look awesome, better than I expected! I liked getting text updates on my truck. Thank you!
Keller was amazing and very accommodating to my needs. I work in Coppell and I don't get off work until 5pm. The traffic was horrible and took longer than usual due to the rain. He was willing to stay later so I could get my car back today 6/2/16. After turning in my rental and came outside and checked on me and see how I thought about the work that was done to my SUV. Keller was kind and very professional. Thank you for all the hard work that was done and the updates on the status of my car along the way.
David did a wonderful job of keeping me updated on the status of my car. Very friendly great customer service.
Used this location twice in the last year or so and very satisfied each time.
The repair I had performed at Service King could not have been any better. Everyone was extremely professional and courteous. The work performed was high quality. I will definitely use Service King for any future auto repair needs I have and would highly recommend them to friends and family.
The car repair work done on my car was perfect and the car was ready sooner than I was quoted it would be. Thank you.
Jorge was awesome!!!!! He was very helpful and answered all my wife's and my question. Great service all around. I hope not to need your services again but if I do I would love to have you guys again to do my service. Thank you so much
The repair job was excellent and I'm glad I chose them to do it. Keep up the good work!
No problem .. Did a good job and it was fast too
Staff was very professional. I am very pleased with the service I received. Thank you for everything.????????
Great customer service...
Thank you for keeping me so well informed of the status of my vehicle. I didn't have to call even one time to check on it and it was even ready before promised. I'm very impressed with the service!
Service king was awesome. The professionalism was in waiver and swift. I could not say more about Jorge and his service. Team . Thank you guys for fixing my car aka pearl
The process was very simple, informative and quick
Best !!! Very professional and customer caring employees you have.
Very professional in all aspects, David Steele handled everything like I was a friend instead of a customer
I appreciated the updated calls every two days. And appreciated Enterprise car rental at the same location. Made everything convienent.
I truly enjoyed the status updates. The customer service was awesome
I was very impressed with George. His customer service was excellent.
I would like to thank everyone for a job well done. Who ever cleaned my car on the inside I really appreciate it.
Wetherby was very helpful and kept communication with me throughout the process. The vehicle came out great!
I was satisfied with the service that Jorge displayed with getting my vehicle in and out in reasonable time. He kept me up to date during the whole process.
Chase has excellent customer service skills. He cares about his customers and goes above and beyond to connect and ensure satisfaction. In this day and age, it's refreshing to see good service still exists.
Very supportive! Thank you! nc
I recently had the pleasure of working with chase at the service king in Grand Prairie. Chase was helpful throughout the entire process. He personally called me several times to update me on the status of the repairs. I will refer any one I know with collision repair needs to chase at service King based of the customer service and repair quality I received.
Just keep up the awesome job!!!!
More than what I expected!
Over exceed my expectations!
Great customer service.
Staff was professional and knowledgeable
Fast courteous and very happy with the work
My car was returned cleaned inside and out I thought it was really nice of them. I'm totally satisfied with the repairs too.
Took 14 days to finally get car about right!! Car was Show Car , never not garaged, 36,800 miles on 03 mustang, trophy winning Car , advisor rates Fair condition, said rates ALL CARS fair, even if 2016!! Went to pick up 1st time, nothing right( alignment of hood or fender! Had new bumper put on, SPECIFICALLY asked NOT to drill holes for license, DID anyway, WILL NOT BE GOING BACK TO SERVICE KING!!!!!!!!!!!!!
There's not much I can say except that I was deeply satisfied and that means a lot to me as a person that still works and my fill of business my car is very important so I thank you again for taking such good care of my car
David was great. He kept me updated on my vehicle repairs. I also like the text notifications that were sent. Also my car was ready two days before promised.
Repairs were completely to my satisfaction and also done in a very timely manner.
First time I used service king and I was very impressed with everything. Thanks to Jorge for taking care of my car well.
David Steele was very courteous and kept me updated throughout my repair process. He exceeded expectations by having my vechicle ready 1 day early.
I would recommend Service King Collision to anyone.
Kirie was AWESOME!!! The staff at Service King has been dynamite. I was updated every turn and didn't have any problems with them at all. Customer Care was a BONUS!!! Pay her more!!!
Excelente Customer service.. very pleasant experience
Everything went really well the truck look better than when I had it before the accident and the service was A1. Thanks for all the help
Excellent service and communications from Keller
All the staff that assisted with my repairs and estimated did an awesome job!
I REALLY ENJOYED THE TEXT UPDATES. I ALSO LIKE THE PERSONAL COMMUNICATION FROM THE ADJUSTER. WHEN I WOULD CALL, SHE KNEW EXACTLY WHO I WAS. THAT IS EXCELLENT CUSTOMER SERVICE! It is so nice to have a caring person when you have been in an accident.
Thank you Kristie Story
I appreciate chase and the amount of time he took out to make sure my care was safe to drive and looking better than ever .
Professional and caring day 1 to the last...Have in the past allowed Service King to repair my vehicles. Will continue in the future... Nice to no there are still people who care about its customers... Service King staff is the best customer service I have incountered with all of my 54 years on this earth...
It took 3 weeks to fix minor damage. I went to pick up my truck and the work was very bad! I had to leave my truck a 2nd time to get it fixed correctly.
Trent and David kept me well informed on my truck while it was in the shop and Your customer service is exceptional.
Vehicle had to be returned for a buff. A small blemish is visible on the "new" bumper.
Jorge Madrano was very helpful and professional while showing us our vehicle, then helping us through the payment. I always recommend service king to family and friends for accident repair. Anytime I walk into the service kind in Grand Prairie I always feel welcome.
Turning in car and picking it up went smoothly
As usual, Keller was great to work with! Thanks again! Charlotte L
Very curteous an informative
Too many imperfections in the repairs. Many places were not smoothed out and blended to match the paint.
Jorge did an excellent job keeping me informed about the repairs.
Great service & I loved the text updates of the progression of my car being fixed.
Very satisfied with service King you guys did a great job would use service King again thank you for the great service.
Chase Krause provides excellent service through the whole process. I would strongly recommend anyone to consult him with any repair problems.
The car was fixed to the optimal level of satisfaction
Thank you for all the good work you guys do so far in my car
Service was great, no problems so far, had hail damage at the site, see how this is handled
The staff was very friendly, accurate, professional, and made my experience enjoyable. I was extremely pleased with your service and will return to you again should I have any issues. Thank you,
Outstanding Service. QUICK AND PERFECT. TWO THUMBS UP.
Keller Gibson did an awesome job with our service and keeping us informed! I will definitely come back to Service King again!
The speedy and courteous service was beyond my expectations.
The customer service was top notch! Very impressed. Everybody I encountered was personable and very helpful. Thank you for a great experience!
Nice body work and paint job