I was very satisfied with the service and the staff wasvery helpful and courteous. Thanks for your help.
Many thanks to Ricky who handled my ca% and kept me well informed of the pr progress
Charles Merritt did a great job! Has a great customer service and I will be proud to recommend service king to all my friends and family. Thank you
My car was fixed when they said it would be. At first they said it would take longer, but when I told them I was having to pay for rental car myself , they got it done!
The customer service was excellent. My car was repaired sooner than I thought.
I am extremely pleased and would highly recommend them.
Very well mannered team! They helped me with the claim from the accident, it went to the guys insurance, he helped assuring what they were doing. They were just great, pass it on
Friendly and quick to respond to any questions or concerns. Thanks for taking care of my car (Kevin Hawkins)
Thanks for the speedy and excellent service
Chuck was awesome! Mighty Merritt all the way!!
Thank you so much! You guys made this so easy
Since you only gave the option if yes & no,...The first thing that I saw was that a part was not installed correctly. I will let you know if I find anything else.
Friendly people, great service. Would use them again although I hope we won have that need.
I was keep informed of the work all went well and car was ready when told it would be. Car looked real good
I sincerely appreciate the level of service I received from Mr. Michael Fischer and other staff at Service King. The quality of service and consideration I received were excellent. Thank you for repairing my car so quickly. I also want to thank the very kind ladies at the front desk. A warm welcome speaks volumes.
Chuck Merritt did a wonderful job of answering my questions and keeping me informed and updated. He was friendly and made the experience less stressful.
Kayla Hensiek was absolutely amazing. Between the regular updates and speed of service delivery, I couldn't be any happier with this experience. Thank you!
After driving the auto home & looking at the details of the repair, there are quite a few concerns we immediately see.
There are lots of large open gaps in various multiple places, as well as parts/pieces that are not flush/even. Honestly, we are quite surprised by the subpar work done to the auto.
I wish I had known and would have taken the car elsewhere for repairs.
My husband will prepare a list of the issues & will be returning the car to be re-serviced at your location.
Please advise what day/time will be convenient for you to have him bring the auto back up to Service King & for a rental car to be made available?
I was unable to open my gas tank. Additionally there was paint left on the inside from someone's hand opening or closing the drivers side door. I am taking my car back in tomorrow to get the gas tank problem fixed.
Everything went great once we got parts there. It would have been nice to be able to order parts ahead of time considering I waited for an appointment for several months and did the Allstate estimate there at your store. I didn't have rental car coverage and the extra days waiting on parts starts to add up.
Fast and courteous! Great work!
Under-hood stickers were missing and cruise control does not work.
Thank you Chuck!!!
They kept me up to date on every step of the progress that was being made! Very satisfied with the service! Will refer them to others!
Kayla handled my claim wirh utmost care.
Excellent service. Kept me updated a few times a day with status. If it wasn't by text then I'd get a call from Rick. Rick is a very sweet man and a joy to work with. I will recommend your location to others. This is my second car to be repaired there and again superior service. Repairs were done quickly and they did an awesome job!
Service King did a great job on my car. The service was quick and executed perfectly. Thank you!
I will need to bring the vehicle back due to runs in the paint. Also when reviewing the vehicle in better light there are additional flaws and contaminates in the paint. Additionally there is visible over spray in multiple places. I thought I would have vehicle back in factory condition and that certainly not case with this repair.
Very considerate and accommodating to my schedule!
Chuck was very professional and thorough.
The entire process was handled in a very professional manner.
They were able to complete the order a week before they had originally anticipated!
Great customer service from Kayla and the rest of the team thank you
Very good guality of work good communication with customer.
For the most part it was a nice experience. But after I picked my truck up on a rainy Saturday, I noticed a rather deep scratch on the C pillar on the driver side. And now noticed the inside covering of the B pillar on the passenger side doesn't mesh up with the ceiling. I have called mike twice and not received a call back about it.
Delay after delay after delay. Initial estimate was way off.
Mr. Rick Flannigan was very friendly, very professionable, Service King did a great job! Mr. Flannigan made sure everything was taken care of. Will highly recommend Service King to anyone that may be needing a collision center.
Thanks to Rick for his professional and pleasant attitude. He called me several times with current status.
Our reverse sensors are not working so we will have to bring the truck back.
I was very happy with the way I was kept
in the loop with phone, email & text updates.
Efficient and kept me informed the whole time
The customer service was really great and the job that the did on my car was fantastic in a very short time ????
Kayla did a great job keeping me informed and the work was completed a day earlier than we were expecting.
The service was amazing, the work was completed promptly and done very well.
Mr.Kevin Hawkins was great, he displayed very good customer service and took great care of me and my vehicle in a timely manner. I would like to thank him again.
Sincerely Sibyl Bennett
Great experience but when I got home from picking up my car I had to back up. That is when I realized they did not put my back up camera on.
Chuck was the gentlemen who took care of my vehicle.Chuck kept me posted on what was going on with vehicle the whole time.Completely happy with his service.
Service king is a great shop to put your trust in.
Confusion over insurance. Long wait for rental car.
Everything was handled very well and timely. I liked the updates and the repair looks good as new. I liked having the rental company in the same building that was very convenient. I had some issues with the car but it was not the peoples fault, It was a flat, other than that a good overall experience.
Quality of paint is average. Bumper has some gaps (side and trunk). Communications was very good though. I was just expecting better quality on the finish.
I brought my car in to be repaired and the only repairs that were done to my car was body work. Service King did a great job repairing the body of my car but did no mechanical repairs. My car still shakes like crazy when stopping and the power steering still does not work
Excellent service and regular updates to keep me informed
The staff was friendly work was completely down as expected car looks great will recommend you to anyone I need a car repair and a special thanks to Daniel Elliot and Kayla a new friend
Kayla Hensiek was our Service Advisor. She is very professional, efficiently checked us in when we arrived, and gave us an estimate of three days to complete the work. My wife and I were grateful with being without our vehicle for only three days. During the process, Kayla kept us informed of the progress, and actually completed the work a day ahead of schedule. We were ecstatic! Service King is the best collision repair center we have ever used, especially since they hire advisors such as Kayla. She did an outstanding service for us. Thank you!
Phillip Duffey did a wonderful job, from getting a quote to servicing my car. The car looks brand new. Couldn't be happier!
Phil did an excellent job of ensuring I had my car back before my vacation.
They did an amazing job perfect.
My wife picked up the 2006 BMW 750LI from your shop after body repair. She notice the " Driver side Air Bag" fault. I return from my work on Friday 7/15/2016 and she told me about it . I check the car and it shows fault!...
We did not have this fault before when we brought it to your shop . I am bringing this car back to you shop due to Air bag fault.
Daniel was great and I liked the text messages keeping me updated.
Jeff and Ken are great. Thank y'all.
Chuck always takes care of us here at Weir Oil Gas. Thank you!
You guys did a fast and great job on my car and thanks to Daniel ****. I recommend Service King to my friends
We feel it took to long. I called to check on status of car. no one ever contacted me. computerized email doesn't count .Kevin seemed to never be in when ever called to speak with him. I had to ask for someone to come out to go over the car and billing questions. I won't be coming back to that service king.No need for anyone to contact me.
this was as easy and pleasant an experience as can be. Good job!
Daniel was great in getting everything done for me
Need to recheck the items that are disconnect like truck sensor .correction was done quickly just a little inconvenient.Good thing did my checks before leaving
Great job! Very quick and easy. Repairs look great
Could not finish repair! On dodge truck! Now I have to take to another repair shop to get tips replaced! And no paper work on the mirrow repair on 2013 truck!
Good service,good people and great work!
But you don't take cash!!!
Let your customers know more than an 8+10 frame stuck back
Behind the receptionist!
Had one issue, it was resolved immediately.
Great work Phil good person to handle my vehicle
Great service and wonderful job fixing my car
Daniel **** my representative there was fabulous an professional he walked me through entire process my vehicle looks brand new thx Daniel sincerely Patrick Walther
Thank you Kevin for the prompt and consistent updates, friendly customer service, and timely repair service.
He was very kind and also professional.
He noticed me every single process, that was great help
Car was completed on time & looked like new. Fantastic wash job too! Thank you Daniel!
Very good work . Love the fact that it didint take months to repair my car
I was very impressed with everything there. The friendliness of the staff, how quickly my car was finished, and the work looks great (Thanks for the carwash and vacuum also!). Everything went so nice and smoothly. Very satisfied!
There are many issues with our service to my son's car from communication to misinformation to lack of information and no ownership. At this point neither me nor my wife will ever use Service King again. Towards the end a gentleman by the name of Rick stepped up to the plate and finished out the process that should have been should have happened from the beginning.
Extremely nice rep at front counter. My car looks GREAT!!!
The color isn't even close to matching. How anyone could look at that and think it is good is beyond me. I'm pissed
Phillip Duffey was excellent to work with.
Excellent service, and quality repair
It several phone calls over several weeks in order to have this repair completed. Over 15 hours of waiting on hold, calls to the local office only to be told they could not assist in scheduling. Upon acquiring an appointment, my representative could not remember on which end of my vehicle he was going to repair, or with which parts. Enterprise Rental was just a frustrating, unanswered calls, dirty rental vehicle and complaining about my insurance company. If ever I need a vehicle repaired in the future, Service King will not be an option.
Phillip Duffey was amazing! He gave me the impression that he was truly working for me to ensure I received the best bargain and the finest work to restore my truck.
Phillip was very professional and quick to resolve any issues that I had at pickup. He really went above and beyond! Thank you, Phillip!
My service advisor, Philip Duffey, was wonderful. He kept in touch throughout the entire process and made sure my car was repaired properly. Was very pleased with my Service King experience.
Phillip Duffey did an awesome
job ! He kept me informed and service was competed sooner than first anticipated . I would definitely recommend this location and I would score a 10 . Thank you Mr. Duffey !
Philip Duffey was amazing!! So helpful and kept me in the loop of every stage of my car being fixed! I really appreciate him!
Door mirror is loose, door window off track or binding, paint overspray visible in interior trim
Mr. Duffy was friendly and kept me informed
I had a bottle of whiskey, in my middle console, that was gone when I picked my truck up. I had trusted no one would steal it, or anything for that matter, especially since it's a rare firefighter edition bottle. There was also overspray in the bed of my truck and the paint that was repaired has at least one obvious flaw. When I picked my truck up there was only one guy there and he didn't really have anything to do with my case, he was just there to give out vehicles. Very disappointed in my experience and I will be pursuing every avenue I can to right this wrong, whether you can fix it in house or I have to pursue legal action. I trusted you with a brand new truck and an extension of my home and you failed.
Chuck was great! I kept me informed on progress to my car and it looks great.
Excellent job by all.
I don't know much about Service King but I now know about the great people that work and represent Service King. Phillip Duffey is an awesome service advisor. He was very professional, courteous and understanding from the time I came in for the estimate to the time I picked up my vehicle. The people behind the scenes did an awesome job on the repairs. I was amazed how nice and clean my car looked. The job was done in a timely manner and I was kept in the loop with communication from Phillip and through text messages. I Will definitely recommend (Phillip) at Service King to my friends and family.
Very quick service and we're very pleased with the repair work done
All went above and beyond.
AWESOME SERVICE!!! MY THIRD TIME USING SERVICE KING. EXCELLENT WORK EVERYTIME. THANKS!!!
Mr Phil Duffy is Simply "Outstanding" Service King is Awesome and Amazing! Mr Duffy always trustworthy and honest and friendly and professional. You're the Best . Very Patience , Sir , Thank You !!!
My service advisor Kevin was extremely helpful and responsive with all of my concerns. I would recommend any of my friends to him.
Excellent, wonderful experience... Nothing but praise!!!
Everything was really good the people contacted me step by step and it was was really nice.
Very impressed with my Allstate claim...beginning to end...ultimately what mattered was the finished repair...beautiful! Daniel especially was so courteous and kind in answering all my questions and in explaining the work to be done...service King is on my 5 star recommendation list????
Please don't change the radio station Thanks
Rick Flanagan made my experience with service king wonderful. I will definitely recommend them to anyone who asks.
I really like how we were kept up to date through text message and your representatives
I am very satisfied with the services you guys provided. Thanks Service King
Team did great communicating progress of repairs and answering my questions through the process.
Much appreciated! And good job guys!
I Just picked up my truck but everything looks great so far
Continue to keep customers informedon every step of the process.
From start to finish excellent service:*) Will tell everyone how easy and quick it was!
The truck looks great, thanks
Great friendly customer service, very expedient and had my truck ready before the expected date of return!!!
you all always do a great job
Repair was good, but think the repair could've been done in 5 business days instead of 6 days.
I am not happy about the fact that my vehicle was damaged while still in service king's possession and I am having such a difficult time trying to get anyone to do anything to get it repaired
I am happy with the repairs done due to the wreck. But im praying Service King will cover the damages done to the car from the freak hailstorm that hit them the day I was scheduled to pick it up.
Phenomenal work, it was fast and efficient and they attended me very professionally. Thank you
They mr duffy kept me up to date with daily posts and answered all my questions. My car looks great a very good experience.
Daniel was very nice to deal with. We will ask for him in the future.
We were completely satisfied with Service King.
They did a great job on repairing our truck. My service adviser called me every day to keep me up to date on where they were on my repaires. The truck was done before the promised completion date. We will be using Service King for any future repairs.
The Tucker Family
Really great service . Phillip Duffey made this easy and personally called me more than five times to update . My car was so clean when I got it back I hardly recognized it . Super customer service , I was very pleased . Phillip made my experience quick and easy . Plus he is a great guy . Many thanks. The repair was great to . Thank you !
Yes, job well done. This was our third time using Service King.This past experience was tops. Rickey received our vehicle on Monday, and it was ready for pick up on Tuesday evening. Really appreciate the quick turn around.The car was washed and cleaned, looked very good. Mr. & Mrs Cousin
Yes im very happy and Rick did a great job .thank you service king.
No the color did not match
Kept me updated, courteous, efficient
Phillip was great! Thanks!
You people were great very helpful and courteous. I'm happy with the whole experience
I thank you Service King you did a very good job I love it thank you again
Very professional and responsive -- thanks!
Grateful my truck was finished ahead of schedule. Looked great. I was very appreciative of getting the updates and status calls. Phillip was very nice and explained eberything. Very good organization. Thank you.
I love Service King. Customer service is remarkable
Rick was excellent to work with!
I am so pleased with the way my car looks, great job! The service was great. I appreciated the text updates. I am recommending y'all to everyone!
Thanks for the nice ride..
Robert and Steve both did a great job explaining the steps involved in the repair process and getting my vehicle back to me the same day I dropped it off. The entire process went much smoother than I expected.
Phil did a great job. So did the guys in the shop.
The paint did not match the rest of the car, the door was not screwed on level to the rest of the car all the way down, there are paint drops on the bottom of the door.
Nothing negative. Amazing service.
Great repair work and professional customer service.
My experience with Service King was a disappointment from beginning to end. Very disappointing!!!
Great experience 10 on scale of 10. Thanks
Will recommend in the future
Everything was excellent and efficient
Phil was great to work with.
Exceptional personal and Professional
Services Philip. Duffey. A true pro
Excellent service from start to finish. Philip Duffy and his team completed the repairs sooner than projected and had the car all cleaned up and ready to go. He even stayed late to help me get the car when it was completed. Great job from the on-site Enterprise rental unit, also.
Phillip Duffey was outstanding. Received many phone updates on the status of vehicle and was polite and professional. He made an unfortunate experience a pleasure to deal with.
Vehicle Make : Volkswagen
All staff very personable and able to answer all my questions.
Very impressed with the customer service. Everyone was extremely helpful and polite. John did an amazing job keeping me informed of the status of my repair and the end product looks amazing. Great experience all around.
Phil was great & very professional / courteous. The updates on the process of the repairs were very timely and helpful. A big THANK YOU to everybody at Service King!!!
Rick -- the repair estimate specialist was very thorough and the work was done to my complete satisfaction.
My service advisor Daniel was over the top, the best at keeping me informed and making sure that I was ok with everything every step of the way. Great job and very appreciative for having him. Thank you again Daniel
The work was outstanding. I was informed about what was going on which was very helpful. The work was accomplished ahead of schedule. Phillip Duffy was great and if I have another car wreck I will use Service King and would request Mr. Duffey as my service advisor. He took the time to explain what needed to be accomplished. He is an outstanding Service advisor and extremely knowledgeable.
I would like to thank the staff and a special thank you to John Rager for a job well done from start to finish, I am requesting that everyone involved in the repair of my f150 get a salary increase or promotion. Thank you again you excellent service and great attitude. I would recommend Service King to everyone for their auto repairs. Clint B
Daniel already knows, I was given 5 ready dates and first four were not met.
Daniel was very cognizant of my needs and took great care of me during the repair. He provided professional service and great communication. Hopefully I don't have to use your services again but when I do I will return to see Daniel and his crew.
Phillip Duffey, my service advisor,kept me informed of the repair status of my truck. And the the repairs were completed ahead of schedule.
Very pleased. Service king does amazing jobs.
Got my car back early and it looks great. Thank you.
The text updates were nice. I was shocked when my car was ready to go in 2 days as opposed to 6 which was projected. It was nice to get my car back and I can get the last part when it comes in rather than having my car sit at the shop waiting for one part.
I wouldn't change any thing. ;) Great service.
Vehicle Make : Volkswagen
Everything efficient and easy. No problems. Great experience.
I really enjoyed the frequent text uodates!
Good job keeping me informed
Ricky ( my service writer)was such a big help and made the experience
So much easier. The truck looks like nothing ever happened to it.
Ricky kept me informed during the complete
Process which helps a lot. I will tell all my friends
About Service King.
I apreshate being kept up to date on my trucks repairs,
thank you daniel **** and the service king team for their hard work and dedication to keep customers satisfied! thank u for having our car repaired in a faster time than promised, we will definately keep service king in mind and share with friends and family our amazing experience!!!!
Communication was amazing. Thank you
Work was my done correctly, had to return vehicle
It took far too long and info over the phone was inconsistent with the robo-texts we received.
Absolutely outstanding service. A great team to work with.
Excellent experience and I would definitely recommend Sevice King!
Everyone was very professional and kept us informed on the progress
Of the job.