Excellent job. Rickey was a great help.
Kayla was very helpful through the whole experience
when i go in to pick up my truck after repairs i find buffing Compound on different parts of the truck bolts loose in the finder the newly painted bumber has a scratch in it in different parts of the Interior dirty from buffing compound and people with dirty hands take them off and put them back on and weather sealer on the windshield i would call that hafe **** repairs keep in mind they had the truck for 29 days and still did hafe **** work I would never recommend this Service King to anyone
Vehicle Make : Mitsubishi
Great customer service
Repair looks beautiful. Kayla kept me apprised of the staid on the repair. I'm complete satisfied
This is our third time to use Service King. We have had great experiences with your staff and the results are great. Rick with very wonderful to work with. The communication from Rick as well as text messages were excellent and very appreciated
You always complete the work before promised. Very polite and helpful and the work is best in class.
Kayla did a great job communicating and making sure the job was done right.
Everyone was very kind and professional. Repairs were done quickly. My Jeep looked beautiful. Couldn't have gone better!
Kevin Hawkins was a pleasure. He kept me up date on the progress of my car so I didn't have to worry.
Car is turning to the right when braking , there still a part is cracked from the accident , driver side Mirrow . I am coming back tomorrow with the car.
Excellent, friendly customer service and outstanding communication about the repair status of our vehicle.
John Rager was absolutely incredible in working with us ,keeping us updated and making sure we taken care of. We would absolutely recommend John and Service King in the future!!
Haven't received any service to judge yet other than receiving a text starting muy trick was ready for pick up.... took off work to pick it up... Get there.. turn in rental..... truck comes out. And its not ready...
They were nice Rickey did a good job
Every step of the repair process worked seamlessly from my perspective! The daily feedback from Kevin were great in keeping me in the loop!Thanks so much for your great service!????
Great job very satisified with workmanship????
Kevin was very knowledgeable. My car was supposed to be ready on Friday, but it was not completed until Wednesday, April 26th. Kevin kept me uprised of the status on my car on a timely basis.
Everyone at Service King was always friendly and helpful! They always kept us up to date on the progress of repairing my car! Thank you all so much!
Vehicle Make : Volkswagen
Excellent repair in shorter amount of time than expected. Very courteous and helpful staff.
I appreciated your continued updates by text messages. The repairs look great.
10s on everything. Very fast service.
I loved my experience with Service King! They communicated with me every step of the way and had my car ready in four days. They were helpful and kind in every conversation. They were convenient, more efficient, and less expensive than everywhere else I looked.
We are very impressed.
Kevin was very friendly and pleasant
Took a bit too long (3 months)
Kayla is super. Best customer care I've seen in years.
Very helpful and professional. A pleasure to work with.
Great service. Fast work and wonderful employees.
Great customer service. Completely satisfied and good communication
Amazing job and great customer service!
My antenna was missing from my truck, and there was orange paint and scratches that weren't there before in my front bumper and grease on my fender flare. I called the representative Ricky and left a voicemail and never received a call back.
Just wanted to say thank you so much for taking good care of us appreciate all the good work you did on our Dodge Dakota and I wanted also say that the Service King repair representative Nathan was a sweet young man appreciate it all the friendly conversations thank you all very much
Great service completed well ahead of schedule. I especially appreciated Ricky keeping me up to date on progress. In addition, he shared some helpful information that assisted me in dealing with my insurance company. I will definitely refer people needing paint and body work to Service King!
The customer service was too notch. Thank you.
Nathan was very friendly and did a good job communicating with me about the repairs
Was kept informed during the process of repair
Very pleased with customer service
Vehicle Make : Volkswagen
More updates during the beginning stages is the only thing I can think of, but my Rep did a great job and was very personable and understanding.
best service in town that is why I waited for your store not all the stores are as GREAT AS YOUR STORE BE PROUD ALL OF YOU DESERVE IT REALLY
Everything went as planned and the repair looks great
Bumper doesn't match the plastic top part it's off by half inch under driver side and off by a quarter inch on the other side8.
The passenger sliding door is stuck
John was very nice and professional and kept me updated on my car repair
They lost my keys and they didn't have manager at that location they had an attitude I call 1800 king services to complained and the manager never returned my call back didn't satisfied. Customer service at all. It's looks like they just want money and don't respect customer decisions. Never had an issue before after an **** hour they found my keys because a worker from the back missed place it and put in in his tool box.
I recommend Service King to everyone. I have used them in the past, and I have only used them since. Great customer service, great product.
Kevin did an admirable job considering he was constrained by a corporate policy against using suppliers outside of those approved by the bean counters in the home office. By not allowing him to acquire the correct parts from outside sources to repair the damage correctly it would seem to me that your company cares more about bottom line than customer satisfaction. I will not recommend your establishment to others.
This is the 2nd time I have used your services. Very good job done both times. Thank you. Kathleen L
All the people who talked to me were so kind and helpful, it made a stressful time much better
Exceptional service from Kala in Fort Worth Texas and her team. We had to out of pocket rent a car and she made sure the repair was completed 2 weeks
Earlier than scheduled. 5 stars
I really appreciate Ricky keeping me updated on my vehicle and staying so patient with my difficult Insurance Company.
Kevin Hawkins was wonderful, caring, professional and curteous. Great job!
John was excellent. Even had my car ready early before I went out of town. He gets 10 stars! Thank you for this excellent service and exceptional quality Job. My car looks brand new again! Sincerely Henry V
Kayla went over and above. Truly thrilled and surprised by service. Shared experience with several people. Kayla was a delight, kept me informed and even brought my car to me!
I was very pleased that Rick updated me with the progress of my vehicle.
Repair was handled professionally with high quality results and super fast turn around time.
Thanks to John Rager and the rest of the folks at the West Fort Worth location.
Quick and reliable. Excellent service person. Thanks
I feel as though the customer was not accommodated at this point.... it was mostly to accommodate the insurance company
My car was done quickly and they treated me very courteously
You all did a good job on my truck the only bad thing was that it took way to long to get it done but im satisfy over all. Thanks.
Courteous service and finished a couple of days early. Thanks!
My service professional told me in front of Josh and the receptionist that be did not have time to explain because he had to close up and that he got off at 6. Keys were handed to me and be walk off saying have a good day sir. That was the extent of what happened when I picked up my truck.
Very good service! Thank you!
I was glad the work was done so fast and everything came out great.
Kevin and the service team made this experience seemless
The SK rep Kayla Hensiek was terrific. Kept me updated. Was great help. The minor issue was the paint was not buffed properly (Kayla rebuffed it herself and made it right), and the broken mirror cover was over looked never got repaired. We will return to have that completed. Kayla updated us on that.
Thanks for making our vehicle look great!!
Every thing was great. Even got our car back before
They said when it would be ready
My service advisor did a phenomenal job in sending emails and making phone calls updating me on the repair job. However, this was the first time I have had to deal with a collision shop and found the way that business was conducted very atypical. It was all done in the lobby and at the front desk. I never saw my service advisor's office space.
Also, I was initially greeted by a person that never identified herself to me-I had to ask if she was my service advisor and that is when she told me she was working with my advisor because she was in-training. I was given the paper work to review and sign in the waiting area.
My vehicle looks great and I do appreciate a job well done. Overall I can recommend Service King to others but I would first prepare them for the way business is transacted at this location. Thank you for this opportunity to share my thoughts.
Kevin, the service advisor, was very courteous and on top of things. I even got my car back a day early, however, I think they got a bad headlight so I am having to take my car back in to replace the bad headlight.
Was kept well informed about where we were in the process. Very friendly and customer focused
Quickest turnaround and best customer service I've ever had thank you Kevin
I APPRECIATE JOHN KEEPING ME UPDATED AS HE WAS DOING THE REPAIRS. MY FIRST BUT NOT MY LAST EXPERIENCE W/ SERVICE KING. THANKS SO MUCH !!
Kevin was great. Really easy to work with and provided great updates. It's never easy to deal with a wreck but Kevin made sure that this was an easy fix while dealing with the other driver's insurance. Thanks, Kevin!
Ricky and celeste were AMAZING!
Kayla did a great job keeping me informed, the repair work looks great and the turn time was much better than expected!
Ricky Flanagan provided A-****, top-notch, excellent service. I am a very satisfied customer. Mr. Flanagan took care of all my needs for the repair of my Nissan Pathfinder. He was extremely professional, kind, and very caring during what was a tragic moment in time for me personally. Mr. Flanagan went above and beyond the call of duty to ensure that I had complete satisfaction with the handling of my claim, and the repair of my vehicle. He made everything convenient, and personally assisted me with the transition into my
car upon return with the rental. He essentially made the whole experience, worry free! I left the facility with a great feeling and assured that I had made the right choice in selecting Service King as my "select service" collision repair center.
"A Thousand Thanks" Mr. Ricky Flanagan!!!
Very professional. Kept abreast of all processes. Finished early. Very satisfied with the entire process. Thank you.
John was excellent, he went above and beyond. I had a hickup or two with enterprise then at the location, but nothing that wasn't immediately attend to. I would highly recommend and myself use this location for any future collision repair or for that matter even use that enterprise just as a car rental location. I was a 100% satisfied with the complete process and I commend the professionalism I encountered with the company and All State. Thank you so much.
Extremely courteous and very good at what they do and doing it to the best of their ability which I consider in the excellent category. Thanks to Kevin for making everything go as smooth as possible.
Rick has been awesome to deal with! Thanks to all who have worked on my car twice in the last 6 weeks! I'm going to try to seem less like the accident QUEEN!
Great job and service by Kayla.
Everyone was so nice and Ricky kept me up to speed on the repair. I was extremely pleased!!
I didn't accept vehicle as repairs were not all completed. One section was completely missed. Left vehicle at shop
This is my second time yall fix my car n yall always do a great job
My whole experience with ServiceKing has been awful so far. When I first dropped my car off she was approximately 40 minutes late for my appointment. Then she forgot to give me my car rental reservation number & I was waiting a while for my claim agent to call me, then finally she came out & gave me the reservation number as she said she was getting ready to leave. I guess she forgot; I was trying to find a way home as without my reservation number I would've had to give them a 250.00 deposit instead of a 50.00 deposit. I am unsatisfied with your service & your workmanship: in various spots overspray of paint, paint dropping on top of left rear side panel & panel is still protruding out on the damaged driver side, black trim under back bumper on passenger side is hanging loose & your representative couldn't get it pushed in the correct place (they used AFTER MARKET clips, they were supposed to use ALL NEW HONDA parts according to my insurance company. Is that why it is hanging loose...PLEASE use New Honda clips) & she said she would have them buff the scratches on the passenger side out but they didn't do it at all, she also text that my car would be washed & ready...it was dirty. I didn't accept my car. They had me pay my 250.00 deductible before I seen my car & kept my money even though I couldn't pickup my car much to my disappointment. She said that they might not be able to fix the protruding fender...that is UNACCEPTABLE as I specifically told her I needed that to not protrude out when I dropped my car off. I would've taken my car somewhere else if she had told me there is a possibility that ServiceKing couldn't fix it correctly. If you can't fix my car correctly you need to release it & return my money so I can take it somewhere else.
Kayla was very pleasant and sent regular updates via text and phone
The turnaround for getting our car back was very fast and you still did a great job on the car itself
I am completely satisfied with all you did for my car... Thanks
Everyone was wonderful! This is the 2nd time we have used this Service King. Both times we were wonderfully pleased with the work done on our vehicles, and service from everyone we spoke with. Thankyou to everyone especially Kaylee who kept us informed every couple of days and did every thing possible to make things great! Thankyou!
Kayla did a superb job getting my car into the shop and repaired extremely fast. She deserves a commendation for her outstanding service.
The car looked like new. Outstanding
Better communication of repair completion date. Some form of compensation would have been appreciated.
Everyone was extremely nice!!!
Completed prior to the promised delivery dare.
Kayla's communication was great. Quality of
Work was good.
The service was excellent and I will recommend Service King yo my friends.
Everyone was great! They kept me informed as to the progress, and when the repairs were completed, you couldn't even tell the accident ever happened.
Completely satisfied with the body repair. The service tgat went with it was superb. Service King, Enterprise, and USAA make a wonderful team of excellent service. I never experienced anything quite like it. Thank you.
Completion date was changed day before pick up via a text. Should have been a call with an explanation. Then it was ready day before reschedule due date and wanted me to rush to pick up.
Kayla was awesome!!!! She kept me up to date on my repairs. Thanks so much for getting my soccer mom mini van fixed so quickly.
I am very satisfied, thank you all for the awesome service. God bless you all
Appreciate the good communication.
Our service rep was wonderful!
Hate to say this but this is my 5th visit and come back because I know what I am going to get.
Awesome service and work!!!!!!!!!!
The car looked great and it was ready when they said it would be.
Kayla was amazing!! The best service I've ever had! Just awesome!!!!
Michael Fischer was absolutely awesome to work with!
Kevin kept me informed through the whole process. Well done Service King.
Vehicle Make : Volkswagen
You kept me updated on the progress of my car every couple of days which I greatly appreciate!
Kevin did a fantastic job and kept me informed during the process
Great customer service. Kept me informed of car repairs and completed the work early. Great job!
The whole process has been great. Texts and phone calls kept me updated every step of the way. And my car is just beautiful. Thank you Service King and Rick!
Vehicle Make : Volkswagen
From start to finish Kevin took care of everything for me. Any questions I had he answered right away or called me back the same day. Would absolutely use SK again.
Vehicle Make : Volkswagen
Chuck Merritt was great - very knowledgeable. He kept me informed and on schedule. He was pleasant and very easy to work with.
Kayla was great to work with. My complements.
My car was finished much faster than expected.
Kevin was great to work with car looks great
I'm missing the label that says Equinox on the back of my vehicle.
Loved being kept informed on the repair process through phone calls and texts. Rick was terrific.
Keep up the great work !!!
Thank you. I've you your services server all times and have always been satisfied. I will always be a repeat customer!
I loved the way I knew exactly what was going on with my car. My friends who have had repairs at other locations were jealous because they didn't know when or how long the repairs would take. It took longer than I had hoped, but I understand
I received a daily update about the status of my truck, which gave me a peace of mind, not having to bother calling to chase info. It made me feel extremely important and that my vehicle was at a repair shop with class and integrity. I felt I was a priority because I had an update sent to my phone sometimes before I even started my day!! I didn't have to call the service center once for updates. When I received my car, it looked better than it did when I purchased it off of the showroom floor!! No kidding!! I hope I don't ever have another accident, but I will definitely refer others to this center!! I think my wonderful experience was all because of Kevin! He was so easy to work with and made this experience a breeze when I may have otherwise been stressed out!! You rock Kev!! Thanks service king for everything
Rick was great my car looks brand new!! Thank you service king
I loved getting emails to keep me updated.
I feel like I have a new ???? Chuck was
Extremely helpful. I would definitely refer
my friends to you. Thanks
Chuck did a wonderful job keeping me informed. Finished a day ahead of schedule. Thanks
Good service from beginning to end! Thank you
Had no concerns leaving my car dealing with cut rate insurance and rick handled it great! Relationship is where return sales will come from. Staff at front desk most professional as well!
I appreciated updates from Kevin regularly it was much appreciated
Customer service is excellent!
Best service I've ever had.
The person I worked with was great. I think his name is Chris.
Michael was a joy to work with. Thank you so much!
Completed repair very timely. Thanks
Great looking repair completed 1week ahead of schedule
Service was very quick, easy, and convenient. Thanks very much.
Rickey Flanagan provided excellent service and communication
Very friendly staff. Finished work earlier than I anticipated.
Service businesses are very difficult to manage. You did your best.
Vehicle Make : Volkswagen
Worse experience I have ever encountered and it isn't over yet!!! The most incompetent employee and service personnel I have ever had to deal with and it isn't over yet. How about telling one your car is ready, drive 18 miles and the car isn't ready; telling me the trunk was working the day before "I saw it working". The trunk lid had to be replaced and repainted. The paint job totally unacceptable, unless one likes the " orange peel " effect. Now it's duck and hide no one wants to give me a completion date. You have not met or even come close to fixing the problem. My next step is to get the news agency involved to see if I can help in getting my car back. After all, it's only been six weeks!!! You really need to change your name. There is no service in your organization. King of what you morons.
Rick F. was awesome! He stayed in touch to keep me updated on repairs and answered any questions I had while my vehicle was in the shop. Rick made sure to stay in contact with my insurance so I didnt have to worry about anything! thank you rick!
Staff was super friendly and responsive, it took a little long to get my car back but there was a lot to repair. Very Satisfied.
Do not call me - will never bring my car back. You may email me at
Excellent speedy service! Chuck was great!
Outstanding quality and very customer-friendly service.
Everyone was very helpful and friendly including the sweet lady at the front desk. Repairs were made in a timely fashion and it was all very convenient and easy!
Great work the guy took care of us was fantastic keep me informed
I was very satisfied with the service and the staff wasvery helpful and courteous. Thanks for your help.
Many thanks to Ricky who handled my ca% and kept me well informed of the pr progress
Charles Merritt did a great job! Has a great customer service and I will be proud to recommend service king to all my friends and family. Thank you
My car was fixed when they said it would be. At first they said it would take longer, but when I told them I was having to pay for rental car myself , they got it done!
The customer service was excellent. My car was repaired sooner than I thought.
I am extremely pleased and would highly recommend them.
Very well mannered team! They helped me with the claim from the accident, it went to the guys insurance, he helped assuring what they were doing. They were just great, pass it on
Friendly and quick to respond to any questions or concerns. Thanks for taking care of my car (Kevin Hawkins)
Thanks for the speedy and excellent service
Chuck was awesome! Mighty Merritt all the way!!
Thank you so much! You guys made this so easy
Since you only gave the option if yes & no,...The first thing that I saw was that a part was not installed correctly. I will let you know if I find anything else.
Friendly people, great service. Would use them again although I hope we won have that need.
I was keep informed of the work all went well and car was ready when told it would be. Car looked real good
I sincerely appreciate the level of service I received from Mr. Michael Fischer and other staff at Service King. The quality of service and consideration I received were excellent. Thank you for repairing my car so quickly. I also want to thank the very kind ladies at the front desk. A warm welcome speaks volumes.
Chuck Merritt did a wonderful job of answering my questions and keeping me informed and updated. He was friendly and made the experience less stressful.
Kayla Hensiek was absolutely amazing. Between the regular updates and speed of service delivery, I couldn't be any happier with this experience. Thank you!
After driving the auto home & looking at the details of the repair, there are quite a few concerns we immediately see.
There are lots of large open gaps in various multiple places, as well as parts/pieces that are not flush/even. Honestly, we are quite surprised by the subpar work done to the auto.
I wish I had known and would have taken the car elsewhere for repairs.
My husband will prepare a list of the issues & will be returning the car to be re-serviced at your location.
Please advise what day/time will be convenient for you to have him bring the auto back up to Service King & for a rental car to be made available?
I was unable to open my gas tank. Additionally there was paint left on the inside from someone's hand opening or closing the drivers side door. I am taking my car back in tomorrow to get the gas tank problem fixed.
Everything went great once we got parts there. It would have been nice to be able to order parts ahead of time considering I waited for an appointment for several months and did the Allstate estimate there at your store. I didn't have rental car coverage and the extra days waiting on parts starts to add up.
Fast and courteous! Great work!
Under-hood stickers were missing and cruise control does not work.
Thank you Chuck!!!
They kept me up to date on every step of the progress that was being made! Very satisfied with the service! Will refer them to others!
Kayla handled my claim wirh utmost care.
Excellent service. Kept me updated a few times a day with status. If it wasn't by text then I'd get a call from Rick. Rick is a very sweet man and a joy to work with. I will recommend your location to others. This is my second car to be repaired there and again superior service. Repairs were done quickly and they did an awesome job!
Service King did a great job on my car. The service was quick and executed perfectly. Thank you!
I will need to bring the vehicle back due to runs in the paint. Also when reviewing the vehicle in better light there are additional flaws and contaminates in the paint. Additionally there is visible over spray in multiple places. I thought I would have vehicle back in factory condition and that certainly not case with this repair.
Very considerate and accommodating to my schedule!
Chuck was very professional and thorough.
The entire process was handled in a very professional manner.
They were able to complete the order a week before they had originally anticipated!
Great customer service from Kayla and the rest of the team thank you
Very good guality of work good communication with customer.
For the most part it was a nice experience. But after I picked my truck up on a rainy Saturday, I noticed a rather deep scratch on the C pillar on the driver side. And now noticed the inside covering of the B pillar on the passenger side doesn't mesh up with the ceiling. I have called mike twice and not received a call back about it.
Delay after delay after delay. Initial estimate was way off.
Mr. Rick Flannigan was very friendly, very professionable, Service King did a great job! Mr. Flannigan made sure everything was taken care of. Will highly recommend Service King to anyone that may be needing a collision center.
Thanks to Rick for his professional and pleasant attitude. He called me several times with current status.
Our reverse sensors are not working so we will have to bring the truck back.