Slow and inefficient process
I would like to thank Jim and and Ashley for dealing with me the while time of my car repairs service king did a great job thanks everyone customer service was excellent
The service manager took care of everything.
Job well done. Thank you.
Repairs are fine as of now. Initial communication with SK rep was way to slow, it took 12 days to get appt. to drop off the vehicle!
We have been pleased with using your service, this have been our 4th visit and we have been satisfied.
Thank you so much for awesome customer service and paint looks great!!
Great smooth experience. Jim was great with communication. Glad I went to SK!
Vehicle Make : Mini Cooper
Costs much higher than quoted. No pre-approval before proceeding.
I was treated with so much kindness and care. Brad kept in constant contact with me during the time they had my car. The work they did was amazing. I was very impressed with the entire process - from the first call scheduling appointment to the final transaction. Top notch team and service!!!
Vehicle Make : Volkswagen
Service advisor jim was awesome, completely nice to work eith
The entire experience- start to finish was quick, easy and painless. I will definitely recommend Service King and Jim Dial, my Service Advisor, to
friends and family.
Brad did an excellent job and explained everything. Great job.
Mixed up my phone number, took longer than said it would. Auto texting is very impersonal.
I am completely un satisfied with the customer service that was given. There is zero communication with the status of my vehicle. I would never recommend this place
Everything was great, Jim was awesome, but the hood was a little uneven. I had to take it due to time restraints but Jim said I could bring it back for the 30-45 minute adjustment.
Vehicle Make : Volkswagen
It was a seamless stress free experience that made a bad situation easy
Great communication and car looks great! Finished ahead of schedule
From start to finish exceptional customer service and the utmost professional work on the car. Thank you!
Fast, accurate and super friendly!
Super service! Car looks great and all your people at that store are a most helpful and courteous group. I'd take my car there again in a heartbeat. Car looks wonderful!
Thank you so much Jim for all your help!
The quality of work at the North Richland Hills location is so far beyond any other repair company I've had to use and your consultants have the perfect level of service; not overly "happy and **** kissing" and not purely cold business logical. I have nothing but compliments for Joel and Brad. 10/10 will be back (if unfortunately it's needed again).
Colin was very communicative and kept us updated throughout the process.
Great job! My car was in and out and finished before date given to me when I dropped it off. Staff was curtious, and professional. Very pleased with the repair.
I loved the constant communication of what was going on with my car.
Repaired sooner than promised date
Terry was very helpful and informative. My car looks great and was completed earlier than the estimated completion date.
My car was ready ahead of time. Liked the updates they were helpful.
Didn't fix all the things in my front passenger fender and none of my dash lights work anymore
Terry Weiss, my Service Advisor, was absolutely fantastic. His customer service was the best I've ever experienced. My car was delivered before it was promised with drop-off and pick up being extremely easy and worry free. I loved the updates via text and email are great and I knew what was happening every step
Of the way. I'd never used Service King before but I will
definitely return should I need your services and make sure I refer others to this location and Terry. Thanks for a great experience and exceeded expectations!!
I trust Sevice King doing a good job !! my son had sent his car there saying you all had done good . So I took my car there knowing it will be done right so thank you for the good work . Mary R
They did a very good job. Thanks
Great service and great experience. Thank you.
Thanks so much for getting my Kia Rondo repaired I felt like it was a Christmas present just by getting it back today
Headlight fixture is still broken. Was not fixed in original repairs and now I am going to have to bring it back in for work that should have been completed the first time.
You went beyond my expectations thank you.
Brad at the North Richland Hills location was very friendly, very good service over all.
The team kept me informed throughout the repair, car was returned clean and good as new
The car pulls to the left and the steering wheel is off center.
Everything was great. Son my advisor was very helpful and made sure to stay in communication with me. I would highly recommend anyone here. They took care of me
My car looks like new, but after i inspected it. i found a headlight broke, also they were supposed to repair a small dent in the hood, but they didn't. They clean te interior and did a good job overall and I appreciated, but what i don't apprecciate is that they knew about the dent on the hood and the healight broke but didn't mention anything about it, the clerk on duty took pictures of the damage and said that they will call me for repair. After i waited almost a month to have my car back, I'm going to have to take it back to the shop for repair again, for something that they were supposed to repair the first place.
Frequent updates. Repair completed as promised. Excellent work.
Great work! Car looks great
I called to discuss unrepaired damage 20 minutes after picking up my car
It would have been nice to have more updates on the additional estimate that was submitted to the insurance company instead of being in limbo.
Terry gave the best customer service
I appreciate that I was able to get my car returned on Saturday even though it arrived 30 minutes after closing time.
Terry and your staff blew me out of the water once again with outstanding customer service and a beautifully fixed car....way earlier then anticipated.
I was completely satisfied with Service Kings service especially the way you kept me updated me with the texts I received. Terry Weiss was especially helpful in giving me complete detailed information of the process. Thank you so much for your service. I would highly recommend your service to everyone.
It took too long to get my car repaired
It take almost 2 months for my truck to be ready! I wouldn't recommend Service king to no one!!
Brad did an excellent job keeping us informed. Everyone was so friendly and professional. We will definitely recommend Service King to our friends. Thank you so much for making this experience less painful.
No need to contact...it's just that you had the car for 8 days instead of the stated 5....Otherwise I'm totally satisfied...:)
Nice and friendly staff with good customers services skills
Color does not match after saying it was ready. The service rep said it was because of the sun and then said bcuz it was plastic. It was right when it went in but had a beige color when it should have been Snow White. If truly professionals this should have been detected before trying to deliver it.
Car looks great I'm happy with that. Put in Tuesday and was told it be ready on Saturday or Monday . Had scheduled to go on trip on Wednesday but had to re-schedule since I did NOT get my car until Wednesday 1 pm. Don't promise if you can't keep. Otherwise the repair person kept me up to date and explained very well.
Thank you for vacuuming and cleaning the inside of my car????
Everyone is professional and courteous. I was very satisfied. I will recommended your service to family and friends
I felt my service rep, Chris went above and beyond to keep my repair costs down. He was great!
The repair to my F150 truck was 5 STAR. My second trip to Service KKing Collison--- I would think you could double Son Dok pay and even then it could not reward him enough!!!!!! He makes Service KING---10 Stars!!!!!!! Thank you! Dorthea S
I was inform vai,text message about my car.I did not have to call.My contact person,Collin with Allstate was very friendly and made me feelcomfortable about leaving my car.He even greeted my kids.Also,he and the front deskbadmin worked as a team to timely get me taken care of.I was able to ask questions bout how,when and why my needed something.Collin was very professional and andwered everthing.I am so glad to have my car back and it was clean.
Everyone was so nice and very helpful. Thanks for everything. The car looks great.
Very professional, car looks great thank you!
Sarah did a great job explaining the scope of work and was very professional. She is a great asset to your company.
It was a really great experience
My car looks great. Good job.
Great service,quality work. Couldn't be more pleased.
Great service. I was kept in the loop through the whole process. Although it took longer than expected I was okay with it because I felt apart of the decision making. Overall great work on my car. No complaints!
Thank You All for a job well done and in a very timely manner. God Bless You Richly??
Your team and service was excellent.
Please don't text and call me every day, so.etimes twice a day, thank you.
Excellent workmanship. I appreciate the timely updates keeping us informed of the progress of the repairs
The entire experience from beginning to end was so much smoother than I expected.
Colin is great to work with.
Service King Service was great and really enjoy the daily updates. Thank you so much for your service!
Damage done in May.I had it appraised. Received check made to SK. Made a early July appt. Went for my appt only to be told I was not on their books. Come back in Sept. I WENT to different SK. Made a early July appt. Went to appt only to be told I was not on books and they didn't remember me being there. I showed them my insurance check with SK name on it for over 2500 dollars. Made ANOTHER appt. Went for appt and left my car. After a week without any follow up. I called to find out SK has not worked on it yet. Its now Sept and I STIll have no car
Out standing completely satisfied thanks.
The location to which I took my vehicle was very busy and there were some delays to getting my vehicle back; but Sarah was really awesome in being transparent as to what was going on and keeping me up to date on what stage my vehicle was in.
I also really liked getting the email notifications as to the state of my vehicle's work.
Overall the experience was very positive, and I wish I had used Service King for hail damage work done in the past by someone else; and I would definitely be looking to use you again if I ever need to.
Six issues exist that will require me to bring the truck back for corrections
You took the pressure off of a bad situation. I was involved in a rear end collision that was not my fault. I brought my car to you for repairs. My service advisor, Collin, was thorough in his review of my car and had my work order in hand within 15 minutes of my arriving at the shop. Thanks for making this as easy as pie.
Awesome! Thank you, Terri for the up to date updates and Service King team for an amazing job on our car!????
Fast and friendly service.
Service was quick and efficient-great job!
Great service. Kept me completely informed
every step of the way, Super friendly staff, Finished 2 weeks early. Did an excellent job. Everything is guaranteed the life of the car including the paint from fading in the Texas sun. I would highly recommend this place to otters.
My car was fixed quickly and well. Sarah was always helpful and looking out for my best interests.
Brad was wonderful in helping! I appreciated the updates and fast service! Thanks to everyone that helped me!
Allstate dropped the **** in communication. There should be improved communication between service king and allstate.
Very pleased being informed in a timely manner on status updates.
Half way rushed job that needs to be corrected, additional body damage while in you guys hands.
My car looks wonderful. I certainly appreciated the frequent updates via phone call and text.
Finish on exterior was excellent but installation of door seals was not done as well. I had to adjust the way the seals overlapped compared to the opposite side.
Incredible service super friendly people to work with. Ended up finishing the truck in just three days which was amazing.
Your representative Son Dok was professional, friendly and I loved the daily updates. The finished work was exceptional. Thank You.
My repair was finished ahead of schedule and driving it is as good as when I bought the car. Everybody was great to work with and they even cleaned my interior. Above and beyond my expectations. Let's hope everything worked on stays put together. I hope I never get in a wreck again to make me have to come back but I will definitely recommend this shop to everyone I come across.
Service King team was great, my car looked good, and it was finished early. Who could ask for more.
our car has been in there for at least a month parts ordered are used parts so when bumber came in it was damaged so had to wait another week for completion i called to check on car advisor informed me bumber had come in and it's ready but "buffer" was out it would be another day before completely ready so advisor contacts me to let me know we could pick-up car late afternoon but it would conflict with our schedule so I informed her we would pick-up early next morning advisor told me she would get vehicle ready earlier that day so we go pick-up car it's not ready needed air in tire so we wait long time for that to be done then finally car comes around & no front license plate/bracket it came to shop with it on there advisor states she did not know why it was not put back on nor had she noyiced during her walk around before with got there & she needed to look for it!!! so we had to leave car & have to go back the day next day as i had suggested anyway
I was worried after I read the reviews on this location,but I must say Collin and the team at service king did a fantastic job! When I dropped my "baby" off my only request was make him pretty again. I must say they definitely returned my car in better condition than what I left it. Not only did they wash and vacuum they did it at such a superb level my hubcaps and tires looked brand new. They gave me timely updates through text and we're just so friendly all around.
Great staff! Keep me up to date on the repairs.
Grill is cracked and wasn't repaired or replace,locking lung nut missing on passenger front wheel and wheel needs to be replaced or repaired from being damaged when wrecked .
Terry Weiss was awesome! He was professional, helpful & friendly with a great attitude! The repair work on our vehicle looks great. Thank you!!
Bumper is NOT flush on both sides, trunk has a gap on the same side... I think they missed replacing trunk on the initial inspection because there is CLEARLY more separation on the more impacted side.
Also, there is some variation in thee new paint color, it's lighter than the rest of the car
When I went to pick up my vehicle, all my repairs had not been completed. So after waiting almost a month I am still without my vehicle. The service rep assured me it would be completed quickly. That means another 3 days. My family has had problems with this location before having to take my wife's Nissan Murano back 9 times. Finally, we took it to Nissan and they fixed the problem in less than 5 minutes. I am not favourably Impressed!
Although the work was not completed on time, Sarah kept me informed each step of the way & coordinated communication with insurance as well. Sarah is the best ! Thank you.
The service was outstanding !!!
Excellent customer service and excellent work done on my car. Thank you!
Very happy with service. Son koc , Colin and Ashley are amazing. Thank you.
Your team works fast and kept me updated. And when there was a minor misunderstanding between us, Colin resolved it very quickly.
We are very satisfied.
My car turned out very nice , however I wish communication about when my car would be ready wasn't very good.
You guys were awesome and I will recommend you to everyone.
Kept well informed on the process & when I could expect my car back. Very courteous treatment & very happy with the repairs to my car.
Very helpful in getting my car fixed and kept me updated regularly.
Everybody was very nice and professional. I don't want to go anyplace else to get my car repaired!
Found 2 cracked brackets and possible missing hardware after repair. Rep is ordering parts and checking into application for the hardware issue.
Kept me informed on the status of my repair. Very professional staff.
Vehicle Make : Mitsubishi
I was responsible for 97.00 of rental car fees due to the holiday week end that I have no control over. When dropping the car off on the 18 it was explained what documents were needed for the finance company to release the check still on the 25 these documents had not been sent and were no till I walked into the office and once again explained these items must be received by the finance company.
Very nice repair, looks brand new and you couldn't even tell it was ever hit.
Brad did an excellent job
Yes I'm extremely satisfied I love every bit!!.
Except enterprise is sloppy and I will never use enterprise ever again in life!,they have me a rental brake's where extremely bad !!! The Nissan pulled to the left .....it was horrible!Experience with the rental company...I cannot gig them ever again
They are trying too hold my deposit.. And I'm the victim who got rear ended????! But service king I love you Guy's
Josh really took care of our car. He offered a great customer service experience. 9.5 for him
Vehicle Make : Volkswagen
The air conditioning was messed up one day, but it appears to be fine. If I continue to have problems with it, I'll bring it back in.
Thanks for the work you guys did on my CRV. Thank you for all the attention to details and the time you spend making my car like new again.
Thanks for the faster-than-expected repair.
Everything turned out perfect. Communication every step of the way was excellent????
Good customer service and friendly service communication was well done
Vehicle Make : Volkswagen
Very professional experience and contact!
Team kept me informed every step of the way and delivered on schedule
I appreciated the quick texts that kept me posted on the progress. I was very impressed with the fact that the paint matches perfectly and you cannot tell that there had been damage. I was also excited to find that the work was completed 5days before the projected completion date. Thank you!
It was great. From start to finish.
I was very pleased with the work done on my car, as well as the overall customer experience.
I'm so glad to receive this opportunity to express how happy I was to be able to have met Mr. Terry Weiss. He kept me well informed about the process and just being empathetic and also upbeat. I love talking to him each time. He really made the experience good. One downfall was when I actually had to come to the location and no one was in the front to greet customers. The set up of the office is not where the employees can see someone entering and not sure if a receptionist was suppose to be at the desk because there was a lady that ended up the desk during my time there. So just be cautious of the office layout because every thing was perfect until I went to the office. Thank you.
We've never had any problems with taking our car to you guys
Vehicle Make : Mitsubishi
They were very kind and they weren't rushing me to pick up my vehicle after it's been done. Also they did a great job repairing my car.
Brad Driver was my service advisor. He was very patient with me and answered all of my questions. The repairs were completely perfect. I can't believe that my van looks like new again!
Vehicle Make : Mitsubishi
Much faster than I was expecting. I've been a customer before and I will be again if needed, which I hope not. Haha
Service king was great. They even helped me put my children's car seats back in my van after it was fixed. I could not be more satisfied.
My experience with service king was outstanding. Everyone there was very helpful and kept me updated everyday on how my truck was doing. When I picked me truck up it was clean and all fixed up. I would recommend this place to everyone I know thank you so much!
Maybe later. I haven't had a chance to check out the work due to the weather.
I understand the tremendous overload you are going thru with hail season and it took a little more than we expected but over all I Am completely satisfied, thanks for for the good quality of work and good personnel to deal with the clients.
Just great service. Thanks for everything
Vehicle Make : Mini Cooper
Thanks for doing such a good job & completing it sooner than expected, I didn't have a rental car & it was such a relief to get my car back quickly. I truly appreciate all the hard work u did to make that happen. Thank you, Geri Fulkerson
I need my car REAL SOON. It is costing me !
I like Service King, I trust Service King, and if I had to I'll bring it to them again
They made no repairs and refered it to a dealership it had motor issue however i do respect the honesty and commitment they had while the car was at their shop. Thank you
Service staff was very helpful and informative
Very smooth and easy! The electronic communications and updates were great! Thank you!
From the first initial meet to completion, everyone was friendly, efficient, & knowledgeable. Thank you!!!
Not our first time, we'll be back whenever we need repair, awesome service, none better, thank you
Quick service. Friendly staff
Excellent attitude by all
Colin did a great job keeping me informed. Very professional.
Excellent service no problems at all
WORK WAS WELL DONE AND VERY QUICKLY
Great job! We were kept advised of repair progress as each step was completed either by telephone or text message. Friendly staff from reception to service advisor. Five star service!!
Friendly servicemen. Convenient hours of operation. Delivered on time as promised.
Everyone at Service King was polite. Thank you Son for all of your assistance. You definitely made this an easy process and wonderful Customer experience for me.
Un cervicio exelente, el trato del personal acia el cliente esepcional, estoy muy satisfecho con el servicio y el trabajo entregado,
Just wanted too let service King know that Colin Wheeler is an awesome service King service advisor he has made this so easy for me. Thank you for all help Mr. Wheeler.
Everyone was excellent!! Always keeping me informed and sympathetic about my situation. Very happy with my car repair
Updates were helpful. Beautiful work!
We can rely on Service King! Always
easy to do business! Thanks
The team was very helpful and we're very good at keeping me informed
I was very appreciative of the very pro-active attitude of all members of the staff which insured that I was well informed of the status of work and satisfied with the results. The close relationship with Enterprise Car Rental was another positive point.
My washer fluid level is low, because that was involved in the accident. I would like for that to be filled.
Maybe a receptionist to answer phones.
Hassle free and speedy. No complaints
Brad did an excellent job handling everything through this whole process. I am very grateful for all his hard work.
It seems to be as good as new
I want to personally commend Mr Scott Ivey on a job well done!! He met with me, assessed the damages to my bumber and and thoroughly explained the process, and delivered the car in a timely manner. Thank you, Mr Ivey!!
Excellent service, car looks new.
Job well done thank you son dok for all you're help kudos to you and the young lady at the front desk
If I have to make my appointment to drop my car off I do not expect to wait for over an hour while 'you find' the person my appointment is with.
I truly appreciate being informed on where my car was in the process... Son was very professional and great to work with!!! Thanks for fixing my car and your can't even tell anything happened :)
I was thrilled with the customer service and the car my car received while at your facility! Only improvement I can see would be to do away with the appointment process. I had to drive my car around for a week with a damaged axle that you had to replace as well as my wheel being bent. Colin wheeler was wonderful and you all had my car good as new in a relatively short time.
Service King did a fantastic job repairing my car. I appreciated the updates that were sent regularly and all the staff were very helpful and friendly
Outstanding customer service
Work completed much faster than I anticipated. Brad kept me informed of progress.