Worked with Terry Weiss, very professional and kept me up-to-date on my 2006 Chevy Silverado. The work was very good, and I am very pleased with the results!
I worked with John on my truck. He got it done fast and had great communication. Would definitely use Service King again.
Representative has been great. Very responsive and kind. However, there are a couple of issues that were missed and will need to be addressed. No complaints about rep but I'm disappointed that I'm going to have to put my car back in the shop again after not having it for 4 weeks.
Special thanks to John Bradley
Anissa was awesome and kept me up to date throughout the whole process.
I appreciated the easy process and professional but friendly service.
I really appreciate Anissa following through with Allstate to get my window and door fixed.
Thanks to the advisor Matthew E. and the rest of the team at service king a great job well done.
They got the job done sooner than expected.
My car was properly fixed and they were very professional and kept communicating with me. The only thing I would say could've been better was that my car sat there for **** week before even getting looked at. I made an appointment a week ahead just because I didn't want to have to pay for a rental while my car just sat there.
Vehicle Make : Mitsubishi
Honestly, they text or called me when updates were made. They made me feel like I was important. They had my vehicle finished within the time they said. They repaired everything like new and I couldn't be happier with their work and hospitality. If I could cook the entire facility a meal I would lol. I hope they see this message. Service king in Fort Worth off of rufe snow, thanks for everything. ????????????
Matt was great with communicating information and made sure my Jeep was back to 100%. Very personable and offered great customer service! Will definitely recommend Service King from this experience.
The repair took far longer than was originally told, then I did not receive updates in a timely manner.
Car was ready day before estimated. Thanks.
Johnny was great! Professional and sweet! Will recommend all my friends
Outstanding sservice thanks for everything J.R
Ut was a different experience and awesome communications daily. Very satisfied and appreciate your service. Thank you
Tried to pick up my vehicle On a Saturday ( opened 15 minutes late) I was politely asked how I could be helped, but to my surprise I was never In formed of the 3100 deductible, I asked the person about it. His answer was "I don't know, I'm the only one here, no one else is here but me. i don't know anything about the charges. I did not receive a call about the charges, I called and spoke to the manager, who promptly returned my call and fixed the issue.
Car looks great. Thanks for keeping us updated as work was done
Very friendly and helpful staff. Will recommend service king to anyone who needs auto repairs
Mr Weiss was very kind and he made me realize that my car was being repaired at the best place and it was true. His updates were fabulous keeping me informed about my car. He is for sure the man I would ask for if I needed to come back. His costumer service was outstanding and he made me feel good about Service King and Mr. Weiss was totally right and I give him A Plus.
Thank you, Barbara M
Terry was the nicest person!
Loved the service kept me up to date and informed on all issues with the vehicle
Thank you Mrs **** for the great service
I was told the truck was ready when I showed up it was not ready had to send it back several times it took me almost 3 hours to get my truck and it's still not right
Anissa was wonderful to work with. She kept us updated in a timely manner. Very professional and friendly.
You stay in great contact with your customers. And get the job done fast.
Anissa was great, kept me updated. Very pleased with the visit and the work.
Thank you for speeding up the process of getting my car back to me! Very satisfied customer!
The Service King team had done an awesome job on my vehicle. I was really worried that y'all wouldn't be able to match the paint color of the new parts to my car but y'all did it! I was very impressed with the work y'all had done. I definitely will be using you guys again for any future issues. Thank you Service King!
Great customer service! Car was ready to be picked up 3 days after dropping it off. Just amazing! Keep up the good work.
I had my vehicle there for a week. Went to pick it up today, 2 days later than first promised to find the passenger muffler was not where it should be and still pushed in! Now I will have to use my precious time to go back again to get it fixed correctly!
Jim Dial was friendly and helpful. The work timelines through text messages were convenient. Although, noticed a blue dot in the paint/fender, not sure what that is.
Great step by step service
No complaints about anything. Everything turned out great.
Terry was very professional and I appreciate the effort he made to explain the details of the process.
I was very pleased with the work done and how well it was detailed inside. I also liked that they were ahead of schedule, and kept me updated throughout the process. great service.
Slow and inefficient process
I would like to thank Jim and and Ashley for dealing with me the while time of my car repairs service king did a great job thanks everyone customer service was excellent
The service manager took care of everything.
Job well done. Thank you.
Repairs are fine as of now. Initial communication with SK rep was way to slow, it took 12 days to get appt. to drop off the vehicle!
We have been pleased with using your service, this have been our 4th visit and we have been satisfied.
Thank you so much for awesome customer service and paint looks great!!
Great smooth experience. Jim was great with communication. Glad I went to SK!
Vehicle Make : Mini Cooper
Costs much higher than quoted. No pre-approval before proceeding.
I was treated with so much kindness and care. Brad kept in constant contact with me during the time they had my car. The work they did was amazing. I was very impressed with the entire process - from the first call scheduling appointment to the final transaction. Top notch team and service!!!
Vehicle Make : Volkswagen
Service advisor jim was awesome, completely nice to work eith
The entire experience- start to finish was quick, easy and painless. I will definitely recommend Service King and Jim Dial, my Service Advisor, to
friends and family.
Brad did an excellent job and explained everything. Great job.
Mixed up my phone number, took longer than said it would. Auto texting is very impersonal.
I am completely un satisfied with the customer service that was given. There is zero communication with the status of my vehicle. I would never recommend this place
Everything was great, Jim was awesome, but the hood was a little uneven. I had to take it due to time restraints but Jim said I could bring it back for the 30-45 minute adjustment.
Vehicle Make : Volkswagen
It was a seamless stress free experience that made a bad situation easy
Great communication and car looks great! Finished ahead of schedule
From start to finish exceptional customer service and the utmost professional work on the car. Thank you!
Fast, accurate and super friendly!
Super service! Car looks great and all your people at that store are a most helpful and courteous group. I'd take my car there again in a heartbeat. Car looks wonderful!
Thank you so much Jim for all your help!
The quality of work at the North Richland Hills location is so far beyond any other repair company I've had to use and your consultants have the perfect level of service; not overly "happy and **** kissing" and not purely cold business logical. I have nothing but compliments for Joel and Brad. 10/10 will be back (if unfortunately it's needed again).
Colin was very communicative and kept us updated throughout the process.
Great job! My car was in and out and finished before date given to me when I dropped it off. Staff was curtious, and professional. Very pleased with the repair.
I loved the constant communication of what was going on with my car.
Repaired sooner than promised date
Terry was very helpful and informative. My car looks great and was completed earlier than the estimated completion date.
My car was ready ahead of time. Liked the updates they were helpful.
Didn't fix all the things in my front passenger fender and none of my dash lights work anymore
Terry Weiss, my Service Advisor, was absolutely fantastic. His customer service was the best I've ever experienced. My car was delivered before it was promised with drop-off and pick up being extremely easy and worry free. I loved the updates via text and email are great and I knew what was happening every step
Of the way. I'd never used Service King before but I will
definitely return should I need your services and make sure I refer others to this location and Terry. Thanks for a great experience and exceeded expectations!!
I trust Sevice King doing a good job !! my son had sent his car there saying you all had done good . So I took my car there knowing it will be done right so thank you for the good work . Mary R
They did a very good job. Thanks
Great service and great experience. Thank you.
Thanks so much for getting my Kia Rondo repaired I felt like it was a Christmas present just by getting it back today
Headlight fixture is still broken. Was not fixed in original repairs and now I am going to have to bring it back in for work that should have been completed the first time.
You went beyond my expectations thank you.
Brad at the North Richland Hills location was very friendly, very good service over all.
The team kept me informed throughout the repair, car was returned clean and good as new
The car pulls to the left and the steering wheel is off center.
Everything was great. Son my advisor was very helpful and made sure to stay in communication with me. I would highly recommend anyone here. They took care of me
My car looks like new, but after i inspected it. i found a headlight broke, also they were supposed to repair a small dent in the hood, but they didn't. They clean te interior and did a good job overall and I appreciated, but what i don't apprecciate is that they knew about the dent on the hood and the healight broke but didn't mention anything about it, the clerk on duty took pictures of the damage and said that they will call me for repair. After i waited almost a month to have my car back, I'm going to have to take it back to the shop for repair again, for something that they were supposed to repair the first place.
Frequent updates. Repair completed as promised. Excellent work.
Great work! Car looks great
I called to discuss unrepaired damage 20 minutes after picking up my car
It would have been nice to have more updates on the additional estimate that was submitted to the insurance company instead of being in limbo.
Terry gave the best customer service
I appreciate that I was able to get my car returned on Saturday even though it arrived 30 minutes after closing time.
Terry and your staff blew me out of the water once again with outstanding customer service and a beautifully fixed car....way earlier then anticipated.
I was completely satisfied with Service Kings service especially the way you kept me updated me with the texts I received. Terry Weiss was especially helpful in giving me complete detailed information of the process. Thank you so much for your service. I would highly recommend your service to everyone.
It took too long to get my car repaired
It take almost 2 months for my truck to be ready! I wouldn't recommend Service king to no one!!
Brad did an excellent job keeping us informed. Everyone was so friendly and professional. We will definitely recommend Service King to our friends. Thank you so much for making this experience less painful.
No need to contact...it's just that you had the car for 8 days instead of the stated 5....Otherwise I'm totally satisfied...:)
Nice and friendly staff with good customers services skills
Color does not match after saying it was ready. The service rep said it was because of the sun and then said bcuz it was plastic. It was right when it went in but had a beige color when it should have been Snow White. If truly professionals this should have been detected before trying to deliver it.
Car looks great I'm happy with that. Put in Tuesday and was told it be ready on Saturday or Monday . Had scheduled to go on trip on Wednesday but had to re-schedule since I did NOT get my car until Wednesday **** pm. Don't promise if you can't keep. Otherwise the repair person kept me up to date and explained very well.
Thank you for vacuuming and cleaning the inside of my car????
Everyone is professional and courteous. I was very satisfied. I will recommended your service to family and friends
I felt my service rep, Chris went above and beyond to keep my repair costs down. He was great!
The repair to my F150 truck was 5 STAR. My second trip to Service KKing Collison--- I would think you could double Son Dok pay and even then it could not reward him enough!!!!!! He makes Service KING---10 Stars!!!!!!! Thank you! Dorthea S
I was inform vai,text message about my car.I did not have to call.My contact person,Collin with Allstate was very friendly and made me feelcomfortable about leaving my car.He even greeted my kids.Also,he and the front deskbadmin worked as a team to timely get me taken care of.I was able to ask questions bout how,when and why my needed something.Collin was very professional and andwered everthing.I am so glad to have my car back and it was clean.
Everyone was so nice and very helpful. Thanks for everything. The car looks great.
Very professional, car looks great thank you!
Sarah did a great job explaining the scope of work and was very professional. She is a great asset to your company.
It was a really great experience
My car looks great. Good job.
Great service,quality work. Couldn't be more pleased.
Great service. I was kept in the loop through the whole process. Although it took longer than expected I was okay with it because I felt apart of the decision making. Overall great work on my car. No complaints!
Thank You All for a job well done and in a very timely manner. God Bless You Richly??
Your team and service was excellent.
Please don't text and call me every day, so.etimes twice a day, thank you.
Excellent workmanship. I appreciate the timely updates keeping us informed of the progress of the repairs
The entire experience from beginning to end was so much smoother than I expected.
Colin is great to work with.
Service King Service was great and really enjoy the daily updates. Thank you so much for your service!
Damage done in May.I had it appraised. Received check made to SK. Made a early July appt. Went for my appt only to be told I was not on their books. Come back in Sept. I WENT to different SK. Made a early July appt. Went to appt only to be told I was not on books and they didn't remember me being there. I showed them my insurance check with SK name on it for over 2500 dollars. Made ANOTHER appt. Went for appt and left my car. After a week without any follow up. I called to find out SK has not worked on it yet. Its now Sept and I STIll have no car
Out standing completely satisfied thanks.
The location to which I took my vehicle was very busy and there were some delays to getting my vehicle back; but Sarah was really awesome in being transparent as to what was going on and keeping me up to date on what stage my vehicle was in.
I also really liked getting the email notifications as to the state of my vehicle's work.
Overall the experience was very positive, and I wish I had used Service King for hail damage work done in the past by someone else; and I would definitely be looking to use you again if I ever need to.
Six issues exist that will require me to bring the truck back for corrections
You took the pressure off of a bad situation. I was involved in a rear end collision that was not my fault. I brought my car to you for repairs. My service advisor, Collin, was thorough in his review of my car and had my work order in hand within 15 minutes of my arriving at the shop. Thanks for making this as easy as pie.
Awesome! Thank you, Terri for the up to date updates and Service King team for an amazing job on our car!????
Fast and friendly service.
Service was quick and efficient-great job!
Great service. Kept me completely informed
every step of the way, Super friendly staff, Finished 2 weeks early. Did an excellent job. Everything is guaranteed the life of the car including the paint from fading in the Texas sun. I would highly recommend this place to otters.
My car was fixed quickly and well. Sarah was always helpful and looking out for my best interests.
Brad was wonderful in helping! I appreciated the updates and fast service! Thanks to everyone that helped me!
Allstate dropped the **** in communication. There should be improved communication between service king and allstate.
Very pleased being informed in a timely manner on status updates.
Half way rushed job that needs to be corrected, additional body damage while in you guys hands.
My car looks wonderful. I certainly appreciated the frequent updates via phone call and text.
Finish on exterior was excellent but installation of door seals was not done as well. I had to adjust the way the seals overlapped compared to the opposite side.
Incredible service super friendly people to work with. Ended up finishing the truck in just three days which was amazing.
Your representative Son Dok was professional, friendly and I loved the daily updates. The finished work was exceptional. Thank You.
My repair was finished ahead of schedule and driving it is as good as when I bought the car. Everybody was great to work with and they even cleaned my interior. Above and beyond my expectations. Let's hope everything worked on stays put together. I hope I never get in a wreck again to make me have to come back but I will definitely recommend this shop to everyone I come across.
Service King team was great, my car looked good, and it was finished early. Who could ask for more.
our car has been in there for at least a month parts ordered are used parts so when bumber came in it was damaged so had to wait another week for completion i called to check on car advisor informed me bumber had come in and it's ready but "buffer" was out it would be another day before completely ready so advisor contacts me to let me know we could pick-up car late afternoon but it would conflict with our schedule so I informed her we would pick-up early next morning advisor told me she would get vehicle ready earlier that day so we go pick-up car it's not ready needed air in tire so we wait long time for that to be done then finally car comes around & no front license plate/bracket it came to shop with it on there advisor states she did not know why it was not put back on nor had she noyiced during her walk around before with got there & she needed to look for it!!! so we had to leave car & have to go back the day next day as i had suggested anyway
I was worried after I read the reviews on this location,but I must say Collin and the team at service king did a fantastic job! When I dropped my "baby" off my only request was make him pretty again. I must say they definitely returned my car in better condition than what I left it. Not only did they wash and vacuum they did it at such a superb level my hubcaps and tires looked brand new. They gave me timely updates through text and we're just so friendly all around.
Great staff! Keep me up to date on the repairs.
Grill is cracked and wasn't repaired or replace,locking lung nut missing on passenger front wheel and wheel needs to be replaced or repaired from being damaged when wrecked .
Terry Weiss was awesome! He was professional, helpful & friendly with a great attitude! The repair work on our vehicle looks great. Thank you!!
Bumper is NOT flush on both sides, trunk has a gap on the same side... I think they missed replacing trunk on the initial inspection because there is CLEARLY more separation on the more impacted side.
Also, there is some variation in thee new paint color, it's lighter than the rest of the car
When I went to pick up my vehicle, all my repairs had not been completed. So after waiting almost a month I am still without my vehicle. The service rep assured me it would be completed quickly. That means another 3 days. My family has had problems with this location before having to take my wife's Nissan Murano back 9 times. Finally, we took it to Nissan and they fixed the problem in less than 5 minutes. I am not favourably Impressed!
Although the work was not completed on time, Sarah kept me informed each step of the way & coordinated communication with insurance as well. Sarah is the best ! Thank you.
The service was outstanding !!!
Excellent customer service and excellent work done on my car. Thank you!
Very happy with service. Son koc , Colin and Ashley are amazing. Thank you.
Your team works fast and kept me updated. And when there was a minor misunderstanding between us, Colin resolved it very quickly.
We are very satisfied.
My car turned out very nice , however I wish communication about when my car would be ready wasn't very good.
You guys were awesome and I will recommend you to everyone.
Kept well informed on the process & when I could expect my car back. Very courteous treatment & very happy with the repairs to my car.
Very helpful in getting my car fixed and kept me updated regularly.
Everybody was very nice and professional. I don't want to go anyplace else to get my car repaired!
Found 2 cracked brackets and possible missing hardware after repair. Rep is ordering parts and checking into application for the hardware issue.
Kept me informed on the status of my repair. Very professional staff.
Vehicle Make : Mitsubishi
I was responsible for 97.00 of rental car fees due to the holiday week end that I have no control over. When dropping the car off on the 18 it was explained what documents were needed for the finance company to release the check still on the 25 these documents had not been sent and were no till I walked into the office and once again explained these items must be received by the finance company.
Very nice repair, looks brand new and you couldn't even tell it was ever hit.
Brad did an excellent job
Yes I'm extremely satisfied I love every bit!!.
Except enterprise is sloppy and I will never use enterprise ever again in life!,they have me a rental brake's where extremely bad !!! The Nissan pulled to the left .....it was horrible!Experience with the rental company...I cannot gig them ever again
They are trying too hold my deposit.. And I'm the victim who got rear ended????! But service king I love you Guy's
Josh really took care of our car. He offered a great customer service experience. 9.5 for him
Vehicle Make : Volkswagen
The air conditioning was messed up one day, but it appears to be fine. If I continue to have problems with it, I'll bring it back in.
Thanks for the work you guys did on my CRV. Thank you for all the attention to details and the time you spend making my car like new again.
Thanks for the faster-than-expected repair.
Everything turned out perfect. Communication every step of the way was excellent????
Good customer service and friendly service communication was well done
Vehicle Make : Volkswagen
Very professional experience and contact!
Team kept me informed every step of the way and delivered on schedule
I appreciated the quick texts that kept me posted on the progress. I was very impressed with the fact that the paint matches perfectly and you cannot tell that there had been damage. I was also excited to find that the work was completed 5days before the projected completion date. Thank you!
It was great. From start to finish.
I was very pleased with the work done on my car, as well as the overall customer experience.
I'm so glad to receive this opportunity to express how happy I was to be able to have met Mr. Terry Weiss. He kept me well informed about the process and just being empathetic and also upbeat. I love talking to him each time. He really made the experience good. One downfall was when I actually had to come to the location and no one was in the front to greet customers. The set up of the office is not where the employees can see someone entering and not sure if a receptionist was suppose to be at the desk because there was a lady that ended up the desk during my time there. So just be cautious of the office layout because every thing was perfect until I went to the office. Thank you.
We've never had any problems with taking our car to you guys
Vehicle Make : Mitsubishi
They were very kind and they weren't rushing me to pick up my vehicle after it's been done. Also they did a great job repairing my car.
Brad Driver was my service advisor. He was very patient with me and answered all of my questions. The repairs were completely perfect. I can't believe that my van looks like new again!
Vehicle Make : Mitsubishi
Much faster than I was expecting. I've been a customer before and I will be again if needed, which I hope not. Haha
Service king was great. They even helped me put my children's car seats back in my van after it was fixed. I could not be more satisfied.
My experience with service king was outstanding. Everyone there was very helpful and kept me updated everyday on how my truck was doing. When I picked me truck up it was clean and all fixed up. I would recommend this place to everyone I know thank you so much!
Maybe later. I haven't had a chance to check out the work due to the weather.
I understand the tremendous overload you are going thru with hail season and it took a little more than we expected but over all I Am completely satisfied, thanks for for the good quality of work and good personnel to deal with the clients.
Just great service. Thanks for everything
Vehicle Make : Mini Cooper