I was very happy with the communication. They made sure I was up to date on everything pertaining to my vehicle.. The customer service was great as well.. I felt appreciated as a customer. Thanks especially to Mr. Chad for the heads up on my Dodge..
I wasn't too sure exactly what was going to be done to my car I assumed it would be smaller lighter fix. I was able to get a rental secured same day and not only was my car nicely repaired it was clean inside and out that was a nice surprise.
Great customer service totally enjoyed being kept up to speed via text.
Terry shae from duncanville location . well manner guy. Knows what his job is. Always put me up to date on the process of my truck. First time customer and will do buisness again
My representative was very knowledgeable and let me know the status of my car at all times. Everyone was very professional and courteous.
Thank you very much,
It took longer than I expected with little communication!
Very nice and perfesioal people to work with, i will consider king for my friends. Great job!
Terry Shay was great and kept me informed about my car. He went above and beyond to make sure I was in the know and happy with my service and I am.
Even though it took longer than expected to repair my car, I was kept informed about the delays. Just got the cat back yesterday but all appears good.
Two questionable rentals, both had been smoked in and the second was out of washer fluid and past due for maintenance. Enterprise issue.
I would have also liked for my car to be detailed but it had some kind of powder on the interior.
Terry our service advisor was excellent. Great service and love the updates along the way
Friendly, timely and professional service! I would recommend them to a friend.
The staff was very professional and very efficient. My experience was great!
Service provided superb customer service. Everything was Awesome...from customer service all way to the completion of my car. Thank You Service King!!!! Times like this makes it easy for a customer to return.
Absolutely love that I was kept up to date on how my repair was going. The schedule was kept, staff was nice and ease of renting a vehicle at location was fantastic.
Terry Shea was very helpful and listened to my concerns. Thank you Terry for your service.
The service and the customer service representatives were very friendly and kept me very inform.
Vehicle Make : Volkswagen
I was very impressed with the level of service that I I received and the quality of the work that was done. I was updated daily with both a call and text. The repair was done 5 days ahead of schedule. My brother referred me to this location because of the repair to their car and the wonderful work for them! I will highly recommend Service King!!
Chad was great! Repair was very fast. Great quality work.
Jesse **** was very understanding about the care of my vehicle. He was awesome!
Very pleased with the courtesy and professional care we were provided
Thanks for all the good service. I was very satisfied. Also with the enterprise clerk he was very helpful also. You have a great staff.i will recommend your service to my friends. Thanks a lot for taking good care of my car.
Although I was satisfied with the personal customer service, I was rather disappointed with the lack of attention to detail with the physical repairs.
The paint march was not right and the is a blemish in the paint job.
Everyone at the location was extremely kind and professional. I am completely satisfied with the work. The job was completed earlier than anticipated.
All were very knowledgeable. Communication was very effective. Delivered when promised. Thank you to the entire team.
I was kept informed daily about the status of the repair to my car.
Vehicle Make : Mitsubishi
As soon as you walk in, you can feel the hospitality. I met Terry and he was just concerned and helpful with my situation and helped with the rental car. I'm someone who has experienced my second accident. And not knowing what to expect Mr. Terry just made it so simple. I experienced a great team. Again thank you Service King for having great people who work for your center. Regards Ms. Davila
I love the constant mobile updates. No waiting around for answers or calling the shop for updates. Friendly staff that were all helpful.
The work on my car was completed without any issues. I was kept informed of any changes and schedule completion time.
I am really pleased with the service I received.
Service advisor Abel Flores at the Duncanville tx location was fabulous to work with. He kept me updated on the repairs.
i LIKED THE FACT THAT I WAS SENT TEXT EVERDAY ABOUT WAS GOING ON WITH THE REPAIRS. THANK YOU111
When I meet them they were friendly n very professional. I really like how they kept me inform on my car. And I relay like how clean the business were and I really enjoyed how warm the restroom where I have never been in a business and the restroom was so warm and clean. I will most likely refer my friends there.
Jesse and Jonathan were great!! They helped me every step of the way and answered every stupid question I had with joy lol. I'd give gen each 10 stars!!
Repairs were done much sooner than expected. Nice work!
Chad was amazing friendly and helpful I would recommend Service King for all repairs .
They were thorough, kept me informed and efficient!
Yall did a 8 plus work on my vehicle
Professional, courteous, knowledgeable staff. Timely repair.
Abel did an amazing job with my car & kept me up to date on progress of my car repair.
Wonderful service. Everyone was very nice. I've used Service King before and both times service and workmanship could not have been better.
Job well done Professional and expeditiously.
Professional, efficient, and timely
The work performed was outstanding I was very impressed with the work performed there were no issues whatsoever I highly recommend to my friends and colleagues your repair services please feel free to use this and your advertising if you decide thank you
I liked the idea of getting updates via text and Jesse my service advisor was very friendly and courteous.
Everyone was courteous gave good customer service and assisted me in a timely manner and answered all my questions that I had regarding the process.
Enjoyed the service that was provided Jessie is a great guy.
My car still has been not repaired .
Thank you for getting my car serviced and ready to go before the deadline you finish my car in 2 weeks before it was due to come home I can't say how pleased I am with how well my car drives and how it looks and most importantly thank you to my agent who kept me informed Who over saw all the work that was done on my car
Thank you for a job well done and doing the job in a timely manner and everyone being so professional and nice
Vehicle Make : Volkswagen
Jesse was so very helpful by keeping me updated on all the repairs as they were being done.
Great customer service
I've never meet a great bunch of business people, love the way you work as a team to take care of your customers, and keeping in touch with your customers by texting the progress of the repairs was the best, I know no other company that does that, I want to thank everyone involved in making me feel right at home and helping to get my baby Dodge back on the road again and with a new body...Merry Christmas/Have a happy New 2017 New year
Vehicle Make : Mitsubishi
Very prompt and well done job!
I was kept informed of every step of the process.
Terry was exceptional professional and very nice.
I appreciate the great service.
Everyone was so nice and polite. Mr. Chad text me every day to let me know what was going on with my vehicle. When I pick up my vehicle, I was not for it to be as perfect as it was because of the color of the vehicle. They match the color up good and did a very good job on the repairs. I well pleased with the work.
Friendly from the time I walked in the the time I came back to pick up my car to go home..
Absolutely perfect car repair experience. Repair was completed in half the quoted time. Constant communication from Chad through the entire process. I am completely satisfied with Service King.
I was very happy with my car.
I was mostly impressed by the professionalism exhibited by my
Service Advisor Abel Flores throughout my experience.
The job was done quick n correct to my knowledge
Great service!! My car looks amazing and my service adivisor kept me updated throughout the whole process!!
Beyond excellent Customer Service. The team met my expectations 110
My husband and I have used Service King several times they are always professional and kind
Thanks for your service
Scheduling repairs was a total hassle. Went down there to schedule (20 min drive) and was told I had to call an 800 #. I did that and and scheduled repairs to begin 3 weeks from that date at 8:00am and a rental reservation would be made. Delivered my vehicle on the appointed day at 8am and was told they couldn't find me in the system!!. After some research, they did find my appointment for 9:30. I was then SENT AWAY for an hour and a half until they could take my car. After dropping my car off the Enterprise kiosk had NO record of a reservation for me and took a while to get me a vehicle.
When repairs were completed and I picked up my vehicle I was told to bring a personal check. However, your stupid "Telecheck" system would not accept my check because my checking account is relatively newer (a year old) and because I've "never issued a check to another telecheck vendor before" from that account so my check was rejected. So there I stood, embarrassed because my payment was rejected. I couldn't pick up my vehicle till I ran to the bank, spent 8 on a cashiers check.
Such a hassle to do business with you guys.
I will add the only saving grace was my Service Advisor, Able. He was very polite, courteous and professional.
Everyone was very helpful and very informative about what was going to be going on with my car.
Keep up the good work
Very pleased with the service
You guys did a great job!
very professional and prompt
Able did a great job and your company took less time
And did 200% better than clay cooley nissan
Process was quick and easy. Also appreciated the staff thang helped finalizes my payment.
Yes, speaking from experience I use to deal with the roughest paint on Lexus back in the day, I had to do clean up from paint jobs like smooth out and buff out over spray, blend in touch up paint which wasn't easy to do.
Very informative and friendly staff throughout the whole process of having vehicle repaired.
Vehicle Make : Range Rover
Awesome Job!! True Professionals and High Quality Work.. Chad, is a true professional and kept me informed on throughout the repair process of my vehicle. . That was truly appreciated. . Top Notch Operation.
Abel was very professional...
I really appreciate receiving updates regarding the status of the work being done and the staff that were all courteous and professional.
The service was great they keep you updated with the whole process.
Vehicle Make : Volkswagen
The staff was very considerate.
Enrique and Jesse were prompt and informative. I appreciated their service
Jessie was professional and courteous and managed to answer all of our questions regarding the repairs. The car was repaired in a timely manner and exceeded our expections.
Thank you Abel @ Duncanville Tx Service King for going above and beyond helping expedite my vehicle. I was very pleased for all the great help and support that Abel provided me with. Abel understood my though situation I was in with my daughter having last minute surgery. I can't express on how thankful I am with all the positive Personel , and staffs compasin , the communication was great, and over all they did such a great job ..I also want to thank all the staff for making it a wonderful experience even when under pressure they kept such a positive attitude!!!! I will highly recommend them!!!!????????????????????????
Great service and would definitely use Service King again, if need be.
Everyone was super nice... terry was super great
Vehicle Make : Mitsubishi
I am absolutely satisfied with my car! Service King kept me updated on the status of my repairse and completed them in a timely manner. If ever in need of collision repair again, I will definitely use Service King.
Abel was very detail, patient with all my questions, timely in getting back with me keeping me informed about the status of my vehicle and when I received my jeep, I was 100% satisfied.
My rep was so professional and polite... Thanks for everything... Love and Blessings Ms. Price Your Dallas Cowboys # 1 fan.. Ms Price
Was very convenient. Everyone was very frendly. Repairs were done quickly and very well. A positive experience.
I was astonished at the professionalism of Service King and Geico. The way they consistently followed up with me regarding the status of my repair, having Enterprise in the building making getting my rental a breeze and a Geico office. I had problems when I first went with Geico Insurance and was thinking of changing over to another company but Jesse **** of Service King and my over the top Geico adjuster Enrique Contreras changed all of that! I am recommending Service King and Geico to my family and friends! This was one of the most pleasant experiences I've ever had with any company! Both of them should be recognized for their service because if all of your employees were to emulate these two men you'd be in business FOREVER! Thank you Jesse and Enrique. I will remember you always.
My truck looks better than it did before the wreck and thanks for the fast turn around
Messed my car up even worse. Pretty sure it was driven somewhere due to the gas that was left in the car. They work in partnership with GEICO. WILL NEVER COME BACK AND WILL LET EVERYONE WHO THINKS ABOUT COMING HERE NOT TO.
great communication and excellent service. love going to get my vehicles fixed there.
Things went smoothly and quickly. Thank you for your service.
The service experience was awesome and exceeded my expectations,a great team.
My license plate was taken off and not put back on
Upon the return of my vehicle, I inspected the work that was done. The body work was completed to satisfaction. However, the interior side panel near the driver side seat belt is separated, the front driver side and rear seats were left dirty, the rear seat was not completely reinstalled properly, and there is a screw sticking up out of the floor under the driver side seat that was not there before. When I turned my car in for service, the interior of my car was in tact. I am now left feeling taken advantage of.
I will recommend people to service king in the future.
Abel treated me well!!! Abel represented Service King well
The paint is messed up where it was repaired. It doesn't look good. Very disappointed.
Great customer service, repairs done in a timely manner and thanks to Jesse **** for keeping me fully updated on repairs.
Vehicle Make : Volkswagen
This, as before, you made me feel so good leaving my car in your care. Everything I needed done was done with care and done professionally. It was great to have a rental car right there. Everyone was so kind and helpful. Thank you for taking care of me and my car.
Great service!!! Special thanks to Abel. First class customer service.
The team working on my car did a great job
Car was finished on time and I am happy about the service I received.
Great job and friendly staff
I am so pleased with the service that Service King gave me. Keeping me informed through the process was great for me because it was my first time. They washed and vacuumed my vehicle which I am lazy about doing (I had a clean jeep for the weekend ). The kindness that was showed towards me will make me a repeat customer and recommend Service King to my friends and family. Great job
Thanks for everything ????
Chad was awsome. Walked me through the process of getting my car repaired. He kept in contact with me. Great service
Service was amazing and they were very welcoming and understanding
Truck is still not fixed. Car was hit in the back truck was pushed in. So it has to be replaced or pulled put to aline it correctly
I was completely kept in the loop of every phase of our repair.Jesse is top notch and Service King is the best. The name fits what you do. Thank you very much.The Rhodes
Service advisor was friendly and job well done.
Everyone was very professional and polite. They completed my vehicle in a timely manner.
Customer service an customer service representative second to none, thanks for the complete and impeccable customer care experience, Tim Harvey
I appreciate the way the repairs were done on a timely manner. Thank you very much.
The service king guy was not very helpful when we expected the car and a screw fell out. He did not really seem invested in my satisfaction with work. It was like he was just going through the motion
I had good experience with service king and Terry Shia very understanding and felexable with his customers I give service king a 10
I didn't enjoy my car being rear ended but I did enjoy Service Kings Wonderful Customer Service on the repair of my vehicle ! My Car looked amazing as it did before it ever got rear ended ! Trully Amazed thanks service King!
They didn't do the job they said
Terry Shea did an excellent job keeping me up to date with the status of the repair to my vehicle. He was always detailed and pleasant to talk to. My overall experience was great and I would definitely recommend you guys to a friend.
Everyone was nice and informative. I was kept updated. It seems to be a good team
I really liked getting the text updates on my car. And I was pleasantly pleased that it was completed ahead of schedule. I've used Service King in the past and always been pleased with the outcome.
I truly had a great experience from start to finish! The staff was pleasant, and the repairs although quick were done right. I would definitely recommend these services to a friend!
Terry was very helpful. He kept me in the loop about everything going on regarding my vehicle. He has a great demeanor and is very polite. My vehicle was repaired perfectly. As a whole my experience was great with Service King, I would definitely recommend them.
I am amazed how fast the repairs were done. It only took 3 to 4 days. My car looks brand new. Thanks Terry Shea you are awesome!
Vehicle Make : Mitsubishi
Excellent job, and the service was fast.
From day 1 when I dropped my car off at Service King, Jesse **** was very friendly and he constantly stayed in touch with me about my car. He always made sure I was aware of what stages my car was going through and answered any questions I had in a timely manner.
Yes I was very happy repair y'all done thank you very much ????
Jesus ****, Enrique & the gentleman in the mini Enterprise rental were amazing! Explained everything in detail, kept me informed of all changes, updates, setbacks, and completions. All three were friendly, understanding, and patient. They were always smiling but pleasantly business-minded. I'd trust my baby (car) with them anytime!! ~TM
Nice friendly service! I got my car back quickly and it looks great! Thanks for making everything easy and pain free!
I really inspected your work today. Great job guys.
Vehicle Make : Mitsubishi
Service was extraordinary.
Always awesome service!! Chris Gottlieb & his team are so professional & courteous. We tell everyone to go to this shop!
I HAD A VERY POSITIVE EXPERIENCE WITH SERVICE KING.I WILL REFER THEM IN THE FUTURE. THANKS
Chad was great he should be regional manager
I'm satisfied look new thank you
Abel the guy who helped me was very understanding and he worked with me alot! THANKS!
Have always used service king and will continue to. Perfect job.
The service was great and Terry kept me informed of the progress. Thanks again.
Keep up the excellent service! Thanks!
I appreciate the updates and hope I wasn't to much of a pain to them
Thank you for a job well done
Thank you for your service!
I wanted to take it to the Mercedez benz at park place, I was really undecided to take it any place but there, I'm sooo glad I bought it to service King Richard always kept me informed every step of the way, I would refer service king to my family and friends. Thanks service king collision repaid!!!????
Thank you again for doing such a thorough and beautiful job on our car. You never disappoint.
Excellent customer service!!!!
We really appreciate the explanation of time & necessary work
required to professionally repair our car that was given by Richard Willard & his team. He made us understand that they were perfectly trying to repair the car for us. We further appreciate that Richard was able to wait a few minutes after closing until we could arrive from work. He made us glad that we chose Service King for workmanship on our car. Thank you again for having such professionals available for us.
Awesome service start to finish
Was very happy with results
My rep was excellent. Thank you very much!!!
Sorry service and cracked windshield will never use again and will advise other not to do so also
I had a compartment in the back, and the items in that compartment were found out of the compartment. Items that I found in the compartment I can tell someone physically went thru it. Maybe they had to put on the spare, but why couldn't they put the stuff back. Also I don't like the fact that it looks like they went thru some of the items. My second issue is when I first went in I was told my car would be done Monday. But I guess something happened, but I was never informed. Every time I called I was told my car would be ready Monday afternoon. Then they closed and no one told me anything. That was horrible for me because that cost me more money than I was expecting, and I needed to know why. Because I had to pay for the rental out of pocket.
Able was very professional and kept me updated regarding everything. I never had to call him he always beat me to the punch. Great work on the vehicle itself! My car is pretty again. It was also very nice and clean????.
You have excellent repairman and I am happy they were able to fix car.
Just wanted to thank Jesse **** and his team for taking care of me as well as my car.
Vehicle Make : Mini Cooper
The service was exceptional.
Terry is a great service mgr and I am always pleased with the quality and speed of repairs I have received.
Thank you, I appreciate you all
Relatively painless process, all were friendly, kept me updated by text from adjuster and repair both. I love GEICO
they did a great job and didn't take long at all.
Vehicle Make : Mitsubishi
The communication was excellent. The repair was phenomenal. Everything went smoothly. There were no long wait times. Updates were frequent. I'm grateful for their help during this tough time for me
Great service. Syaff was awesome
I will continue to recommend Service King to all I come in contact with.
Jesse was great and caring. I appreciate the work that was done. Thanks alot.