My keys were lost,the door is not put on right air comes through the door.and you can see Orange peel where the paint job was done. And my hood Jeep logo is not on the car. My air conditioner takes at least 10 sec to turn on .And the Jeep feels really have when driving.
You are sending Texts to the wrong person
Somehow the back seats are damaged in my truck. I believe when they cleaned my truck they didn't know how to lift the seats and they are broke.
Vehicle Make : Mitsubishi
Thank you for getting my car back to me as soon as possible. I love that it was done before the estimated date.
Philip, and staff take pride in providing outstanding service.
Awesome work and service.
All good but came back missing two bulbs in reverse light and right turn signals. Went back they were replaced right away. Found registration tag in glove box post windshield repairs so all good
Repair is fine , car looks new . EVERYONE was friendly and accommodating .
Good job all around. Customer service and repair were professional.
Even in spite of the insurance company Mike did a great job of expediting repairs and getting our vehicle back to us
Phillip was awesome and went above and beyond to help me get my car back as soon as possible.
Mike was very nice and informative.
Excellent customer service in Saturday morning
I am pleased with how my car looks.
Didn't need a paint wax job. Same small nicks in bumpet
I was very happy with my car. I was very satisfied Thank you
We will be coming in on Monday to register a complaint with the workmanship done regarding the repairs, the detailing and the fact that what we got back was not as promised both in quality and timeline.
The customer service was amazing. I loved how I can be kept updated through text messages as well as going online to the 24/7 update webpage. The staff is kind and always willing to help you.
I was told the vehicle was ready that it had been completely re-painted it wasn't it looks 2 toned in color I was told they purchased a new bumper,hood,roof, and trunk. No new bumper. The person (Dominic) told me the eyebrow would be put on the new windshield it wasn't. And now Dominic the person we set this up is no longer with the company and no one informed us. They pass the job to a new person mike and he says everything Dominic promised and said had been done can not be done. So needless to say I'm a very unsatisfied customer I left the car at the shop because they are still waiting for yet another part to come in. Very unsatisfied. Customer
Very courteous. Liked the updates. They did the job right instead of taking shortcuts.
Received great service from Paula. Kept me updated. Car looks great!
I appreciate the conscientiousness of my service agent Michael Furth. I was glad at the convenience to be able to leave my rental car at the shop when I picked up my car.
The communication between insurance company and repair facility was inconsistent
Great job!!!! Very quick repair and wonderful service from everyone!
The complete process with service king was fast and welcoming. The people there on Dezavala service king are very friendly.
My service representative, Mike Furth, was extremely professional, courtesy and fabulous in communicatong on my repairs. His service was exceptional and the repairs were wonderful! My experience is why i will continue to recommend Service King over any other repair facilty.
Mike provided one of the best service industry experiences I have had in decades! Every aspect of the experience exceeded my expectations.
Amazing service. Exceeded my expectations
There is a vertical scratch on the inside of the drivers side window, close to the dash board. Easy to miss, we just need to take care of it.
Service was great I was kept informed of all developments great job!
Philip is a big asset to your organization! His professional aporoach brought me back to you.
My vehicle is still not fixed! No brake lights or blinkers! Very very bad service! !!
What looked like a bird dropping at the time I received the car back, turned out to be a paint blemish, that must have occurred while the car was in the care of Service King. I hope that this can be rectified.
The work done was very good and I appreciate the cleaning of the vehicle before I picked it up. Thank you!
Very helpful and professional.
I experienced perfect customer service from the Service King employees. I was impressed by the knowledge and skill of the staff, which allowed for a timely and successful repair process. Thank you Service King! I will recommend your services to others as well as return to Service King if need be.
Vehicle Make : Volkswagen
Heather was an amazing customer service staff member. AMAZING! She is a keeper! Cesar, I believe, was my service advisor tech person and he was great too! First impression, taking car home, couldn't be better. If the repairs hold up over time ... That will be the ultimate testament.
I feel like I hit lottery because ... TRUE STORY ... We got our estimate (hail damage) on Friday! Rented a car that same afternoon because we were told Service King could take my car THAT SAME DAY! I got a text late Saturday telling me my car was done! I picked it up after work on Monday. NOBODY else has a story like that. Thank you.
I love the updates to keep me informed about the progress on my vehicle!
Already working it, no need to contact
Vehicle Make : Mitsubishi
I liked being kept informed about the progress of the repair. I liked being treated with respect as the customer. The work looks good. I will recommend service king to my friends when they need auto repair.
Service was good. Communication with my rep was good even though it didn't match with automatic texts.
My antennae wa taken off and placed on my dash for some reason. It caused concern when I hit a bump because it would make noise and I couldn't figure out what the noise was. Finally figured it out though.
However, I noticed a long scratch on the back drivers side door that was not there before. I would like to talk to someone about that.
Awesume job great customer service will recommend u guys too all my Friends and family
Great service. Thank you.
Outstanding communication. You guys made the whole experience easier than I could have imagined!
Cesar was great. excellent job of keeping me informed of the progress & job status.
Great service, great job, great communication, will recommend to friends.
I'm happy that repairs on my car were completed ahead of the estimated time frame. My car looks as good as new.
They were very friendly about my complicated situation with my car being fixed under two different insurances. They did a great job over all on the car. It looks great!
I think service king done a grant job on the front of z3
Thank you for your hard work.
Everything were clean and perfect.
Everything was done very quick and I appreciated being informed along the way with where they were at during the process of my vehicle being repaired. Cesar Lara was fantastic in keeping me updated and working around my schedule.
I am very happy with the great customer service. Your staff is friendly and competent. Specially they made feel important and they care about my car..regar sing yogur Messages keeping me informed about the progress of the job ..I like it...in general very professional .. Kudos ????????????
Keeping me informed about the progress of the work was impressive. Employees were very curtious.
I appreciated the text message updates
We were informed about what was happening throughout the process, and everyone was friendly and professional!
Great service, I would like to recommend your awesome work to my friends. Thanks.
Thank you for all your excellent work on my car!!
Took awhile but it was done right!
Absolutely exceptional. Philip was phenomenal and Service King far exceeded my expectations. You have a lifetime customer in me and I'll be sure to recommend you always.
Although the repair took a little longer than I expected, it was because the service department was meticulous about ensuring everything was repaired to perfection. They discovered imperfections that required reworking and took care of those before releasing the vehicle back to me.
Phil kept me posted every few days as to the progress of my car's repairs. After the techs completed the job the first time Phil was not satisfied with the quality of the paint job so he sent it back to re-do. The work was very well done. Thank you!
Great customer service from John. Was always kept informed of the progress of my vehicle. Would definitely use Service King in the future!
Cesar was very professional and kept me well informed.
My experience with service King was excellent. I have taken several vehicles there and I will continue to do so. Cesar was very professional and courteous.
My vehicle looked great when I got it back
Job well done. Satisfied with the service.
Cesar was the best employee I've ever had the pleasure of working with. He was always on the **** and always kept me well informed. He always took his time to explain every little detail and never once made me feel like I was asking too many questions! He deserves a raise!!! Best customer service from him!
They are doing an excellent job.
Very quick repairs. Never had a problem when I've come here. Like the new text option but I think a 7am text on Saturday morning is a little early.
The customer service was incredible--Cesar kept me up to date on everything that was happening with my vehicle. I really feel like he had my back through the whole experience. Very happy with Service King.
John was extremely helpful and attentive during the entire process.
There was great communication with me throughout the process.
The part of collision is fixed but the back door and the window of passenger side doesn't work. When I dropped my car to Service King, everything was okay exception collision parts. I don't know what happened in there.
I very much appreciate the way my repair was handled I explained initially that I would be depending on friends for transportation,as I am a widow on a fixed income. The job was finished in record time despite the fact that some parts. Had to be ordered. Mr. Lara kept me updated on your progress during the week and it was done in only 5 days! He is a great representative. My auto looks like it did when new and I am back on the road. I will recommend your business unconditionally. Thank you Service King.
Very professional and I appreciated being kept in the loop every day on my repair process.
Great job. Completed ahead of schedule. Completely satisfied.
Everyone was very friendly and pleasant. Cesar made sure to follow up and answer any questions I had. I am very satisfied!
Word of mouth spreads like wildfire.
Cesar was very helpful and patient with me. I will definitely be going back to him for future work.
Excellent service, there are best.
Great crew, very professional yet relaxed and casual
Workmanship excellent! Cesar needs training re: responsibility and accountability to client. Gave misleading info to me re: car being ready. Waited on pickup at house on Friday dec 25, he left for day due to emergency??? Never called or asked anyone to call re: his emergency. Per Phillip, car was not ready as Cesar had told me!
I appreciated the emphasis on customer service. For most people, taking your car to a body shop is an inconvenient, frustrating experience. Thanks to Cesar and Heather for their positive spirit and a "can do" attitude. Ruben Davila
The whole experience was fantastic. The people there are very nice and helpful. I will definitely go there again.
Repair not completed still has tape residue on top of car. Cesar said he would finish at my convenience.
Washer fluid is bone dry. Cleaning residue/film on interior surfaces.
John Sursa my advisor was thorough, professional, kind, and offered amazing customer service. He kept me up to date with my vehicle every step of the way. He always has a smile on his face when I approached to discuss. Definitely will be back. Giving all my collision Business to service king.
I appreciated the texted updates that I received during the time you had my car. Thank you!
Very courteous and willing to go the xtra mile
Frequent updates on progress and expected completion time
My side mirror warning lights are not working and the car has greasy fingerprints on the side panels, seats are dirty and something heavy was put on the front passenger seat and left indentations.
Frequent updates on progress.
Friendly customer service.
The job was well done. Cesar & the manger was very helpful & nice to me. I appreciate everything and I am happy customer.
The communication regarding the status of my car was excellent.
Not being familiar with the final payment process (besides my deductible) the insurance did not send the final payment to Service King, it was processed on a Friday; it didn't reach my bank the following business day (Monday), so I was responsible for the difference (approx 300). Recommend both Service King and USAA to work together to ensure this undue financial hardship is not placed on customers in the future.
John Sursa was extremely helpful, very professional, quite courteous. Kept me updated and informed. Am truly appreciative.
John Sersa was great throughout the whole process. He made an undesirable event almost fun. Y'all did a great job! Thank you, John & Connie Morrow
Jose was extremely helpful and updated me on my vehicle daily
Everyone that I have interacted with was helpful and very friendly, but I am not happy with the quality of the work. My car smells like paint fumes and is giving me a headache, my trunk isn't assembled correctly and it doesn't look they took care of my stuff, the portable compressor that I have looks like it is 30 years old now and I have never used it. The wrong parts were used in my trunk the cargo net doesn't attach now because they are no hooks. I found parts inside my car and I am not sure what they go to. There is missing paint in the trunk, and I don't think the inside of the trunk is suppose to be flat paint. My front bumper and the grill is popes out of place, there are blemishes in my paint. Just seems like poor craftsmanship and they got in a hurry in the end which is hard to believe because they had my car for over a month. I would have rather them keep my car longer and get it right, now I have to go back up there again which is a hassle and time that I do not have. I would like to walk through my car with an expert in detail and ensure my car is given back to me as it was before the accident.
Cesar my tech was the very very best he did everything
Perfect work and great customer service
All perfect 10's
Everyone was polite, professional, and very helpful. Car looks great.
Customer service helps with the time delays
Fantastic job, the car looks and runs great!
Enjoyed the updates and the attentive personnel.
Your service rep John Sursa was very thorough in he's explanation of the work to be performed on my vehicle . He was also very courteous and concerned with any questions I might have. Also the work was completed on the time he told me it would ready! I was also kept informed on the progress of the repairs from day to day. Thank you.
I was very pleased with how easy everything was.
Excellent service and work.
John made the process really easy and took care of everything start to end. It's a job well done. I would rate my experience a 10 on a 10.
From my first conversation with Service King representative Jose till I picked up
my ford explorer, everything and I mean everything was done in a most professional manner. Jose kept us appraised of the repair in text messages throughout each day the car was in the shop. And the repair was impeccably done, just like new, an incredible effort by SK team!!
THE STAFF WAS FRIENDLY AND HELPFUL. THE EMAIL UPDATES WERE GREAT WHICH KEPT ME INFORMED WITHOUT ME HAVING TO CALL THEM DAILY. THE SERVICE WAS FAST AND PAPERWORK WAS QUICK. THE END RESULTS WERE OUTSTANDING. SO MUCH SO THAT I RECOMMENDED SERVICE KING TO MY FRIEND. I WAS VERY PLEASED AND SATISFIED WITH THE SERVICE I RECEIVED.
I was updated thoroughly about every aspect of my repair and updated periodically. When I visited service king I was in and out which saved me a lot of time. Everyone was very nice, and the person handling my repair (I can't remember his name) he was very polite, and I enjoyed that he interacted with me and held a conversation to get to know me. My expirence was excellent.
Cesar was professional from the get go. He explained all repairs in detail. You have a customer for life.
When I received my car it was poorly washed they did a very poor job with taking off the wax and the paint didn't look like it match the color of my car. I'm disappointed how they installed my hood, the hood on my car is supposed to stay open but when I open it my hood kept coming down. Will not be back and will not send any referral. Stay away from service King
Very professional from start to finish! Car was repaired prior to estimated date. Very happy with the workmanship!
I can't even tell anything had ever happened. Great job!
Thank you for get my car in and finished so quickly! I am very pleased with the service and turn around.
Thank you John Sursa,
Great personal attention, and work service!
This is the second time needing repairs at this shop... And thankfully each time everyone did an outstanding job. Their professionalism is top notch.
Jose Trevino was very professional, competent and helpful at all times. Very impressive employee!
Great customer service by my rep. Jose Trevino.
Service King did an exceptional job of keeping me informed on the progress of my repair. They went well above what I expected and what I received from other repair shops.
Vehicle Make : Mitsubishi
I really liked that Jose took time to look at prior repairs, possible damage and repaired the claimed damage.
I understand completely why USAA continues to use Service King as a Direct Repair/Stars Facility!
Thank you for taking care of members with the same superior customer service and care as USAA!
Carrie was so great--she was extremely helpful and understanding and was so patient with me! I got my car back in a very timely manner, and it's in perfect condition again. Thank you Carrie and Service King!
Appreciated the updated text messages on my vehicle repair progress.
Customs service was great.
Heather & Jose know their products and have great customer service.
The repair work was done great also.
I am a satisfied customer.
Great service! Very personable. John was very prompt, courteous and kept me posted on my car! Thanks!
Jose is fantastic! Kept me updated on the repairs and the finished result was WOW! I am extremely happy to see my gorgeous looking her best, thanks to Jose! He even smoothed out a bad job done from a previous repair from another shop. Needless to say, I will be using yall for all my future vehicle needs, and will be recommending my friends and family to service king. Thanks for making my experience so easy and awesome!
Jose was very helpful and professional
Jos went over and beyond the call of duty
Thanks for great work,car looks like new.
Vehicle Make : Volkswagen
The repair job on our Jetta was excellent. We can't even tell there was body damage. We are very pleased with the work. Thank you for doing a quality job!
Customer service was amazing!
Experience was very good,professionally treated the whole time
John is very professional. Always keep me updated about the status of my car. And great work on my car.
Great service great people
So far, everything looks great!
Andy, my service provider, was awesome! Service King was beyond efficient & professional. I would recommend them to anyone!
I am very satisfied you did a great job,, Thankyou.
I definitely recommend you.
Car looks brand new! Cold have been washed
& vacumed? Enjoyed the daily updates! Was surprised it took so long? Know it was worth the wait!! I do appreciate how u treated me - special !! Even though my repair was minor damage!! I will recommend the end product-- me & my car!!thank u !
Andy Pastran was very nice and pleasant to work with. What a breath of fresh air in customer service.
The service was excellent I was very pleased with my service manager, John Sursa and his entire team
Excellent work, as expected. Very professional and friendly.
You really keep the customer updated on the status of the vehicle and that's great and Andy even cleaned some areas inside my car making me feel like I was getting a new car again. Great experience.
Both Heather and Carrie were patient and very helpful. Their professionalism is to be commended.
John was excellent in making sure my car was up to my satisfaction. Thanks John
Carrie Latham was a pleasure to work with. She k
walks me through process.
The car was ready faster than expected, the job was excellent, and Carrie was superior! I would not hesitate going back and will recommend Service King to all my friends.
Carrie is wonderful and has helped me in two separate occasions. She is great to work with!
I was very satisfied with the work that was fine with my car. It was fast and great quality work to repair the damage to my car.
John was great! He is very friendly and knowledgeable. I would not hesitate coming back if the need arises. The text message status system you have is perfect. Thank you for a job well done.
Andy was wonderful!! He was extremely courteous and kept me updated daily. I would highly recommend him and your company. Thank you for the wonderful service!
I am very pleased with the service and work done on my car. Thank you!
Great customer care, very good on keeping me up to date on the progress of the repairs. A very good experience
Greatest customer service and engagement every I worked with Marriott/Ritz-Carlton and would recommend your staff to everyone. Great work for a true car guy who really appreciates true car passion, you are all artists with gasoline running through your veins.
My Service King advisor, Andy Pastran, was amazingly considerate and thorough. He facilitated all the necessary paperwork and also arranged to have text messages sent to me about the vehicle repair as it proceeded. He personally test drove my vehicle prior to turning it over to me and pointed out a small painting blemish on the left front door which he asked me to arrange to take back to be buffed out. I could not get that done on the Saturday morning I picked it up but will arrange to do so later. Bill Avant
They worked a lot faster than I expected and did a great job. Good customer service also!
I was very pleased with text updates & the phone calls. That was very awesome! I love the work & the paint looks very good. OverallI am very happy w/my experience w/Service King. Thank you. L. Anderson
Excellent service from Carrie
Very pleased with the repair work and how our car looks now.
Kept me updated and provided great customer service
Probably best experience i have had. Andy kept me updated every step of the way. Office manager was so very couteous. 9 out of 10 rating.
Service was great and job done fast. Automated text were inaccurate. It said my truck would be done on Friday on the morning that it was done (Wednesday)
Completely satisfied. I've used them several timesaver every time I was completely satisfied.
The staff was very helpful with the entire process.
No hassles. Daily updates. Personal phone comtact. Beautiful work.
Polite. Efficient. Fast. Quality job that they updated me on frequently. Much faster than I expected. Will not hesitate to refer others and return again if one of my cars need repair.
Excellent communication, considerate and kind!
Andy was fantastic. And love love the new text update feature.
Everyone here was great, andy was my representative and he got everything done for me as quickly as possible and was very friendly. Hopefully i dont need any more body work but if i do ill be back here
I was very happy with the repair work. It was a great experience.????
Car looked great and staff were friendly as well as helpful!
Very helpful and very respectful.
The service was done very quickly and the quality of work done was terrific. In additon, the employees at the center were very profoessional and kind.
Thank you for the outstanding work and professionalism on customer service!
I appreciate the care provided to my car for being so diligent, nont only did they repaired my car before the time on schedule but they updated me every single time about changes being made to the car. I am extremely satisfy and would recommend Service King to anyone in need of a good repair shop.
Quick and good service! Thank you!
Well done! Returned car in excellent condition and clean. Kept me apprised of the situation at every turn. Pick up was fast and easy. Great customer service. All areas greatly exceeded my expectations.
I have to say that the job service king did on my car. Makes me smile. I feel blessed to have my car back, it looks like new. Thank you so much.
Great service and excellent communication. Thank you.
The text message updates were extremely convenient and appreciated.
Appreciate expedience and completion before scheduled date. My 2007 caddy looks almost new again! Thanks for keeping me informed Carrie, great professionalism.