Front desk lady was very courteous and professional. My associate Peter was excellent- he was courteous, professional and kept me well informed throughout the process. My car looks very nice, and it was returned to me speak and span!
Car looks and drives great.
Good service, kept me informed, timely completion
Very courteous. Speedy job truck lols great
Alex Cessner was fantastic as my service advisor. While I'm more than happy with the work that was done, Alex's communication on the status of my vehicle repair was much appreciated and confirmed my choice to have Service King make this repair. He stayed late on a Friday night so I could pick up my vehicle. Good dude. Give him a raise and pass on my thanks to him, again.
Vehicle Make : Volkswagen
I liked the text message updates. Also, the car was finished before schedule which was nice.
Awesome staff, and excellent service.
Very impressed with the professional service we received.
Very friendly staff. Service advisor continued to follow up with me before during and after repairs. My car was returned much much cleaner inside and out than the way I left it. Great overall service.
We have been to service king for a couple of unfortunate events, but we're always well taken care of! Thank you Benny moreno for making this a painless process!
Thank goodness y'all have Ted Kubiak working there
The service was awesome it did take longer than expected but the car looks amazing couldn't be happier
Car was not fixed right and had to wait another week for it to get the thing fixed the way it should have been the first time.
Only thing I have good to say is Chelsea kept me up to date one the status of the car. She was very helpful in this area.
The customer service was fantastic ladies answering the phone you're very polite very helpful and getting me to the service manager getting my questions answered I was really satisfied
They were very helpful and did a great job. They got the work done much quicker then I expected it.
So professional and quick! This is best service I've had in a long time. I wish every business would focus on customer service like this one does!
I thought they'll deliver the car washed and cleaned. At least outside.
Very pleased with the work and fast and friendly service. Thanks again.
Great service painless experience will use Service King again when needed thanks
Great people, great service
Best repair service I've ever received. Not only did you do an excellent job but you kept me inform almost daily. It was wonderful!
Professional services and quick delivery
Chelsea did a great job keeping me posted, impressed my car had been cleaned when I picked it up. Very happy
Excellant Service. Very helpful employers Thanks
Vehicle Make : Volkswagen
The BEST customer service from every angle!! Very satisfied! I will use Service King again.
Alex and the rest of the team did a superb job of both the repairs and the customer service, keeping me in the loop every step of the way.
Excellent service. Very professional and courteous
I felt repairs and paint was too fast. Also vehicle was not clean. More of a rush with both
I wish there had been more active communication around delays.
Great customer service and communication with the customer is great.
Jeannie and the other receptionist were extremely friendly and helpful with my check out.
Excellent Service, very professional!!!
Vehicle steering and axle malfunction.
Your service and COMMUNICATIoN is totally awesome! I missed the first appointment thru Geico at another place. Can't tell you how glad I am to change to Service King! Your customer service lady at front desk was so awesome too. Believe me when I say I WILL be spreading the word!!!
Alex was an excellent service advisor and the work was thorough and done well.
I was kept informed to the progress on
The repairs, Alex was very good and helpful.
Fast speedy reliable Service
Service King did a great job repairing my rear bumper . Job well done. The receptionist was attentive and nice. Alex the service advisor was also very nice and informative. All very professional. Service was great.
Thank you Peter. My car was repaired better than expected. My car was clean.
There were some unexpected circumstances concerning the condition of the part they ordered and instead of just using it anyway, they were kind enough to order a new part in perfect condition. They are just so friendly in all of their customer dealings that I can't imagine using any other business. Thanks so much, especially to Garrett!
Vehicle Make : Mitsubishi
Keep up the good work.
I found ServiceKing to be very organized and trufhfull intheir answere to your questions. The work was 100 per cent.
Indeed job well done and besides that very friendly, courteous service, frequent updates about the repair progress, convenient location and everything 'under one roof'
Thank you Service King Team
I was amazed at how professional your staff was. In particular Alex was amazing. He kept me up to date on everything and delivered perfectly. You are lucky to have him. Thanks for everything!!! Great job
EVERYONE from admin to adjuster then immediately had a rent car as well. I am extremely satisfied with the repairs!!!!
I was in my NEW car when I was hit from behind. Car looks brand new!
Thank you Service King!!!!
Good service but delayed/late delivery.
When I got my car home, I realized it had not been washed and there were several circles marked on the car where there was dings. The repair was the bumper but the marks were on the door and other panels. Had yo hand wash it ourselves. However, Chelsea was helpful and kept me updated.
The work on my car looks great and its awesome that they cleaned my car inside and out
Great job, very friendly staff and the updates were awesome
Everyone takes pride of their job.
Thank you, thank, and thank you so much to Gina, Front Desk, Garret, and Enterprice employees.
Excellent job! I do need to bring it back by to have the glass door lift arms fixed. One was missing and the other keeps popping off.
A great experience. Keep up the good work. I've driven the car fewer than 20 miles since getting it back, and no issues have surfaced thus far. I'm confident that all is well.
Everyone was extremely pleasant. The service was very fast and the work looks great!
Very good work and very professional from start to finish.
I appreciate the care and time that Service King took to repair my car. Service King stayed in touch with me throughout the whole process and kept me up to date on what was going on.
Car broke down on way home having to take for another opinion
But we loved our adjuster and she's working with us
What a great experience. This is my first time using Service King but I will definitely refer to you. Thank you
Good service. The person assigned to my account did a great job keeping me informed on the status of my vehicle and answering my questions.
Kept me informed throughout the process. All done as expected.
The process was easy, and the repairs were completed on schedule.
There are two plastic pieces that are loose. They will need to be secured. My representative was great. She was always keeping me updated.
Very good & clean work thanks
Thanks. Look forward to his contact.
Excelent service! Friendly, professional, knowledgeable and very efficient! It went very smoothly..unexpectedly hassle-free!???? I've dealt with your competitors in the past; you are way, way ahead of them! Thanks for the good experience...
Improve call back to customers when they leave messages for the repair reps.
Fantastic customer service and great turn around
With excellent repairs being made.
Very happy customer with service king , enterprise, and Geico.
Three aces !!
Chelsea did an awesome job. I was completely satisfied with her customer service and professionalism.
Alex got my car completed two days earlier than I expected!! Plus, the repair looks great. I will be back!
Chelsea was excellent in getting the work done and keeping me informed. The work was excellent
Very satisfied my rep took very good care of everything I needed to know about everything that was going on while my car was being repaired thanks Ms Angie
Fast, friendly, and efficient
I like the timely feedback. The quality of the work was good. It was delivered on time
Keep up amazing and quick work done on vehicles
Excellent work and exceptional perfessionalism. My second time using this company. 10 out of 10.
Everything was handled on the highest level of professionalism. Great staff and everyone is a star employees.
Service King is always the best! They seriously couldn't be any better. Perfect work and customer service, I am very satisfied. Thank you!
You beat your projects and met the insurance time schedule.
Great pros Alex Taylor Jennie Theresa excellent the went above and beyond the call of duty they helped a disabled veteran great. I salute them and your company.
Even though I didn't use your facility for repairs.. (took it to the dealership)
Your team was VERY courteous and helpful! I was surprised that I didn't get attitude for deciding to take my vehicle elsewhere! They simply said "No hard feelings.. let's make that happen!" After asking of my personal injuries!!
Very good customer service!! I will definitely recommend service king to anyone who ask!!
This is the second time I have used Service King and must say there service and there repair work is EXCELLENT !!!
Chelsea done a great job keeping me informed on the progress of the repairs on my truck. Having enterprise there was convenient for car rental. I just picked up the truck today, but I'm satisfied with the work and repairs so far!
Everyone was very friendly and professional and Chelsea was wonderful! Kept me updated and I really appreciated that.
The phones were busy for several days.
Professional and corteous.
Keep up the great work.
Your representative kept me informed of progress and reason for delays
Looks great! Job well done! Thanks!
Angela was very courteous and professional. She kept me posted throughout the process and I never once was kept in the dark. Great experience!!
The KIA has has some steering and suspension problems, noises that are the result of the accident and have not been fixed.
All the staff including the front desk personnel where very professional.
Excellent attention to repair details and timely status updates. Thanks HP
My truck was finished earlier than I thought it would be.
The guy who worked on my Yukon did not put all the fasteners back in , there are parts missing, had to come back after I got my car back to get it taken care of .????????????????????
We're always satisfied with SK. If we've had work completed there & we have a problem, SK is always ready to make it right.
So very pleased with the service I received
You guys are the best my truck looks better than new I also love the fact that I was updated every step of the way tell the job was done????
The entire experience was exceptional.
Repair was done a day earlier than expected. Car looks like new again. Thank you to Garrett and all others involved for everything
Definitely will highly recommend you guys.
I loved the Frequent updates
Theresa and Alex great . Thank you team working together . I have recommended this business to my coworkers and family .
Garrett was great! I like the text msg updates as well.
Only issue was the phone line for Service King in Kingwood was busy every time I tried to call. Overall good experience.
The communication was awesome here.
Excellent service from start to finish!
The Service King team was so helpful and efficient, especially my go to, Ms. Chelsea. She always kept me updated on the status of my car and I truly appreciate the good work that was done.
Great service thank you car looks great
Keep doing what you are doing. Great customers service
The Rep was very informative with up dates until the end when the up date said we were on schedule to finish on Dec 16 so I left to go to work out of town and had to drive back to pick my car up on nov 30th also they painted my rear bumper and basically painted over a scratch I've had another collision place paint something on scar of mine and had enough pride in their workmanship to at least fix a scratch on something they had to paint anway they seem to do good work but the showmanship of the final product is really bad I probably would not recommend Service King to any body for this reason alone
The car looked great . ThanYou!!!!
Took longer than I was originally told but stuff happens. My service adviser was great.
Fastest car repair I've ever received! Everyone was very kind, fast, friendly, accommodating, and efficient. Loved the cute and constant text message updates! Loved that the rental service was onsite so I didn't need a ride one place or another when dropping off/picking up my car. Repairs on my car looks flawless, and they even returned my car to me cleaner than I gave it to them! Thank you, Service King, for making a stressful fender bender inconvenience into a pleasant easy fix!
My repairs were done very efficiently and professionally. The service king team found additional damage contacted my carrier for approval to proceed and complete additional repairs and updated me throughout process. Outstanding performance. Excellent work very well done. As customer proud of the service and repairs completed.
OEM bumper not installed as it was supposed to be per geico adjuster. Bumper that was put on is not even flush. Scratched paint I. Areas where AM bumper was installed. Lift gate is not aligned, it is completely pushed to right side. Inside lift gate paneling not flush and is loose. Have not be able to compare paint as it was picked up at dark. Car will be brought back
I want to be hank you guys so much for working with me on my car. The whole team at service king are beyond kind and hardworking. The facility was clean and everybody attitude was cheerful. They stayed in contact with me about my car I appreciate the service
Exceeded expectations but hope y'all get a new phone system soon
Great job with excellent customer service.
Ted did a great job in communicating. A ten in all respects.
Very great job and don't take long at all .
Great job enjoyed working with Alex. Very professional
Completed fast than promised
The repair went faster than expected and Chelsea kept me informed daily of the progress. Excellent customer service.
Sam Storm,and everyone else was great! I brought my car in Monday just so y'all could look at the damage. He called the adjuster, got the repairs approved, put me in a rental car, and out the door in 20 minutes. My car was ready just a few days later, and I'm extremely satisfied! Absolutely amazing service, and I couldn't have asked for anymore, if need be, I'll definitely be a return customer!
Love the daily text updates. Thanks Alex and Service King for a job well done.
Vehicle Make : Mitsubishi
Excellent ccommunication. Love knowing status of repairs daily. Friendly staff.
Exelent service keep it up
I'll be bring the car back tomorrow for headlight adjustment, drivers door lock repair, headlight repair, check engine light on, battery low and car pulls to the right
The staff was extremely polite and helpful. I received a status report every day on the progress of my car's repair. Service was exemplary!!! I couldn't ask for a better experience. This was not my first visit to Service King and I returned because I liked the service we had received in the past. Well Done!! Very Happy Customer. Kathy A
Everyone was very helpful, courteous and attentive. I really liked the text updates. Initially I was not happy about the length of time proposed for the repairs but it was actually finished about 5 days sooner. Car looks great.
A very satisfied customer. Chelsea, always keep me involved with my repairs and even finish it before the due date.
Y'all do a grate goob on car service and i recommend any one to go there for auto servers
Alex was awesome. I like how much he communicated with me about things and kept me in the loop on the progression of the repairs. Well done!
The email updates and the service by Mr. Kubial was exceptional
Thanks for keeping me posted
Professional service and treatment.
One part has not come in yet requiring me to return next week. I'm disappointed that my car was returned incomplete.
Great people ,great service total experience was awesome
Great work preformed and very friendly staff.
Thank you all so much.
Great job on the repairs. Thank you.
Very nice people that kept me well informed of the progress.
It took too long to repair my car for as little damage as it had. Too expensive but everyone was nice and friendly and I like the texts updates a lot! That was super cool!!!
Still working on a solution
Interior was dirty, car does not drive straight.
Awsome job, repaired faster than expected
Communication was great. Very satisfied with the work on my vehicle
Excellent service & communication!
I am completely pleased with the skill and professionalism of everyone involved. From Eric with Allstate, Peter Broussard from Service King, Enterprise employees, to the front desk; everyone was extremely knowledgeable and prompt throughout the entire process. I will definitely recommend this Service King to family and friends, and will be a return customer if ever needed again. Thank you!
I was greeted upon entering the building. The ladies at the front desk were very helpful. My rep was prompt to let me know the status of my vehicle. I would definitely use Service King again and I would also recommend your company.
The work to my car was amazing good job to them and most of the people I worked with were really nice. However, when I had to speak to Ted Kubiak he was not that friendly. At points he made me feel like I was not worth his time or my being there was annoying. I really think he needs to work on his people skills and at least act like he cares about his clients. I would recommend your services but not Ted.
Alex Cessner is a terrific service advisor. He has been my rep (as a USAA liaison) for several repairs. He is a a great "face" for Service King in Kingwood.
I just want you to know when I sat down with Mr Broussard the first time for estimates I knew I was at the right place very very nice.Everything he said would take place from start to finish it happened. I met his assistant Benny he was also nice.Teresa,and Jeanne very good customer service ladies always smiling very cheerful ladies,they offered me a drink while I was waiting, they just didn't have me waiting until Mr. Broussad come in he was out on a drive, so Benny came right away. I told My co workers this is the best place to go I was very very pleased. Thank your staff for a job well done I give them a 10excellent job
Chelsea kept me well informed of the progress being made on my car at least once a day. Thanks
Happy car was done early!
I called about 5 times and did not get to speak with anyone and did not get a return call after I left a message with each call. When I picked up my car there where a few problems so I had to bring the car back. They fixed it pretty quickly but the hood is still not straight and we will have to bring the car back again. I picked your facility because I was told by a competitor that you did quick work which he meant as an insult but I thought would go great with our busy busy schedules. I did not think that quick work would supersede quality work
I was very happy with the entire experience from the quote to the return of the car. Everyone was very friendly and the work was well done.
Got home looked at car. Cables are hanging loose.
Found over spray on bumper. Bumper was replaced and looks like several places it doesn't fit correctly or is not attached.
Peters was great!!! They were so helpful!!!
The combined service between Service King and Geico was magnificent. I am totally satisfied, and my expectations were fulfilled way over. Additionally, I was treated very professionally and kind by Mrs Gina McWilliams and Mr Garret Williams. Thank you so much!
my car had been repaired elsewhere after a wreck and was making noises Service King found the noise and fixed it
Liked the text updates and messages from the adjuster regarding progress. Thank you.
Excellent customer service and my car looked brand new when I picked it up. Great job! Thank you.
Paint job color match was spot on. Repairs were done to factory specs
Pleasant, courteous, professional staff, and timely, quality work!
The service was very good
Everyone was very courteous. However, I find it disappointing to not being able to "walk-in" and see a couple of associates standing around idle. But all in all, it is a great experience.
Best of the best. Alex was great! Thanks.
Thanks to Alex for the great communication and worry free repair!
Vehicle Make : Range Rover
Very good service team. Kept in touch the entire time. Would use again!!
Great great service.ty so much
Every one was so friendly and professional,let me know every day how far they have gotten on the car,they let me know if I had any question to call them, I am so happy that I let Services King did my car, thank you so much.
Great service! Very Smooth process! Awesome updates via text.
Alex was amazing! Let me know every step of the way of what was going on with my vehicle. Sam Storm was very helpful when Alex was not available. Will definitely recommend Service King in Kingwood to all my friends and family to go to Service king where they care and take care of you. A+++++++
I very happy about the great body work done on my truck and Garrett did a great job keeping me notified and happy to have my truck back. Thank
Great job and great communication!
Pleased with the way our vehicle looks, received text msgs almost everyday and so very courteous every time l spoke with them. Staff very helpful!!!
Easy to work with. Very friendly!
I am totally satisfied with the work and service received at Service King Kingwood. I have used them before and will use them again if I have a need again.
Very polite from front desk to vehicle repair representative. Keep informed of progress made to feel as if I was the only repair going on at time.Thank you! Would recommend you anyone needing vehicle work.
We always take our cars to y'all. This last time we took them somewhere else and they messed everything up so I requested for y'all to fix it. You exceeded our expectations again and made everything right that they did wrong. We highly recommend y'all to everyone we know. GEICO didn't give us the option to take the car to y'all the 1st time and when it was fixed incorrectly we told them we have never had a bad expirence and would really like to take it to y'all to get the repairs done. I will always request y'all the 1st time from here on out. I have been happy with y'all for many years.
Thank you for the quick turnaround
Great communication. Peter was top notch keeping us informed.
I'm glad that you finally got some quality control. I had this car repaired once before and when we picked it up the bumper was missing a bunch of clips . My headlight turned yellow within 6 months and it supposedly had been replaced. I crawled under the car this time and I was pleasantly surprised that everything was like it should be. Thxs