Everyone was great and kept me updated on the progress of my car repairs.
Awesome service. Repairs done right, and before schedule.
It was estimated to be ready for Friday and it wasn't ready until the following Tuesday which led to four days of car rental i paid for myself
Courteous and honest service from Vincent. Car easy a day sooner than expected. Very satisfied.
Service king did an excellent job with my car and kept me updated throughout the whole process. The customer service was great. I would highly recommend this company and would use it again in the future.
I was pleased with the convenience of everything and the employees were very friendly. However, first, my check engine light and key indicator light were both lit when I picked up my car. I decided to drive a few miles to see if they turned off. They didn't, so I turned around and one of the servicemen took good care of me and ran a diagnostic and the check engine light issue was resolved quickly. However, he said my key batteries were just dead. I told him that I had replaced the battery 3 weeks ago. Then he told me that it must be because I don't have both sets of keys in my car. That has never been an issue for me before. But I took his word for it because I was late for work. Later in the day when I entered my car, I realized that the replacement door was not at all comparable to the door that I had. The replacement door does not have the push to unlock button on the handle. This is a very important feature for me because for work, I go to about 7 different school a day carrying heavy equipment. I bought a car with the smart unlock technology so that I didn't have to pull my keys out to unlock the door each time. I called as soon as I realized this and was transferred to a voicemail. That was yesterday at 12:45 PM. I have yet to hear back.
Staff were very professional and the service was completed expeditiously
Top notch customer service! Any time I called to ask about my car they were always very professional and willing to update me about the whole process of my car being repaired. I didn't have one single bad encounter and the repairs on my car were excellent. I will definitely be referring friends and family!
Great service from right when I walked in. From the girl behind the counter to Vance that took care of me and my car, as well as the girl with enterprise. Great job!!! I would definitely refer friends to use your service.
Gerardo was great. He kept us informed at every step. This is outstanding service. We could not be happier.
Excellent Customer Service. Thank you
Thanks, truck looked good. Took a little longer than I had thought it would but they kept me updated and that was appreciated.
Great communication and work looks good so far.
Friendly. Great communication. Informative. Great finished product!
I really appreciated the way Vincent double checked to make sure everything was done right.
Repairs done on time. Promptly took care of a couple of touch ups upon delivery.
Great service and comunication thru whole prosess
Told me it would be 8 days. Ended up being almost 3 weeks.
My car was returned to like-new condition! Excellent service and curdeous staff. I will be a repeat customer.
There is a paint chip on my vehicle that was not there when I brought it in. Trim piece is not properly repaired. There is about an eighth of an inch gap where it should be flush. Samuel Barrientos has offered to take care of it but that will also mean being without a vehicle another day and now no rental car.
Vincent was excellent to work with. Great service and communications. Thank you!
They were very helpful and did a good job
Thanks for repairing quickly. Only complaint is my left blinker blinks fast now...nkt sure if it's electrical or not.
Very happy with work,service & speed with my repairs
The customer service and updates were awesome. My car looks great as well.
I am thankful I chose the company
All the agents, from the beginning, were really great and very helpful. I would recommend for others to go there. Very satisfied.
Communication of repair progress poor.
Vincent was very help and thanks for the nice job
Need better updates throughout the process. Didn't really know when my car would be done.
Samuel was very courteous and kept me updated every day. Everything looks good so far.
Very professional! Vincent was a great help!
There was still a dent from the wreck in the trim where I was hit. You are having to order the piece of trim and I have to COME BACK for it to be installed. Unacceptable!
They did a great job. This is the second time they have fixed my car. It looks brand new. Vincent,Alicia and **** are friendly and courteous. I will recommend them.
excellent service and repairs.thanks so much
**** and Samuel both were amazing,...they kept me well informed and stayed on top of things,.....got me back on the road quickly and you can't tell that my little Chevy spark had ever had a boo boo,....I'm one happy lady!
Very professional. Thanks to Vincent for the updates
Work was done much sooner than expected and looked good.
Samuel made my car as good as new!!!
The work was completed 3 days ahead of the est. Time. Beautiful job car looks like new. Thank you.
The car has a tear in the door panel. It was not there when I dropped it off and they had it off to perform the repair. The guy working the desk told me to call back and speak with a manager. I just picked it up and they are closed. Hopefully they will make this right.
Everything turned out great and service was quick.
Vehicle Make : Mitsubishi
I had the best service ever at Service King. Vincent let me knew everything that was going on with my truck and when my truck would be ready. Great Job Vincent!! I would recommend everyone that I know to Service King that need work done to the automobile. Your fast and friendly to your customers.
Ronnie was very helpful and always gave me update on my car repairs. The body work look awesome and paint job.
Vehicle Make : Mitsubishi
They were very professional the moment I walk in the door I got nothing but good customer service they stayed in touch by phone and e mail letting me know what there nect move was on the repair of my car an that made me feel like I was a part of I even though I was at home waiting to here from thank you service king
I couldn't have wished for better service! The team was amazing in all of the department's I worked with. They kept me informed through the whole process
Service King provided free shuttle service for me to and from my home.
Vince and Frankie were professional and accommodating. The job was completed a week earlier than anticipated. I was kept informed continually. Of the process via text message and voice. I hate to text, can you tell?
Ronny Martin took good care of my needs
Car looks great and was completed as promised. We will recommend to others.
My car looks great. Thank you
Great quality and communication
Repair was flawless and quickly completed. Thank you for doing such a great job!
Receptionist was very kind and worked quickly, Vincent was our service advisor and he did a wonderful job keeping us up to date on the progress of the lengthy repair. Excellent work done on the car overall, wonderfully respectful team. I will always go to Service King for my repairs.
Thank you for working together as a team making each transition smooth and easy.
Vincent and his guys did an amazing repair.they kept me updated along the way and went above and beyong the standard service.
Very professional staff,great communication, and overall great job! Vincent was very helpful and my car looked like it was never been damaged. Thanks Service King! I had a great experience and that's something I can't say too often.
It looks very nicely done. Thank you.
I have not picked up my vehicle yet.I wish to compl8ment the high level of professionalism and courtesy shown by VINCENT.
Absolutely the worst experience I have ever had with regards to auto repairs. The entire transaction was utter incompetence, and after complaints and frustration the advisor did not even bother to apologize and even laughed when I opened the back of the car and the side panels had not been put back on.. I will be happy to send you the pictures.
I enjoyed great work and awesome service.
They take for ever to fix my truck almost 5 weeks I never ever come back to fix any other car,I'm so disappointed ???? I going to let the insurance know that way they not recommend this place
Vehicle Make : Volkswagen
Just came from the grocery store and I tried to open up my hatch door and the door did not open.. so I had to put all my groceries in the back of the car. Once home I tried to open the door again and it took me 10 minutes to open the door, so you can say I'm very very unsatisfied.
Vincent provided excellent service while my car was being worked on. He communicated with me constantly throughout the process. I would recommend him to numerous of my colleagues.
I was very satisfied that you did a good job and completed as promised. Thank you very much.
Vincent and Micheal were awesome. Very professional!
Always kept me informed on status. Car looks good, nice work.
Thank you for keeping me updated.
The repairs themselves were shoddy. Customer service was good though.
The service engine light is now on. Someone was in my trunk. If I hadn't needed to place items in there, I wouldn't have known. There was no reason to be in there. Someone is supposed to call about the engine light but it should have been taken care of before I had to pick up the car.
Great job and speedy repairs thanks for doing my repairs in a such a short time
You did a great job. Hate that I was in the situation to need you but I can't complain about the service or workmanship.
Very professional and timely
Vincent was very personable and professional!
Repairs were completed in a timely manner. I appreciated the text updates throughout the process not only from Service King but also from the repair representative. The whole experience, from walking in the door and taking to the Geico representative, then the Service King repair representative, and finally the representative from Enterprise Rent-A-Car was pleasant, and the process was handled quickly and professionally. Thank you.
Samuel was kind and efficient. He kept me informed and had my car back to me in less than a week. Great job.
The updates were appreciated and timely; questions or concerns were addressed with patience and compassion thank you Service King
Thank you, everything looks great.
Excellent. The repair was done early and my car came back cleaner than its ever been before.
The most stress free and professional experience I've ever had from start to finish! Have an awesome staff and I greatly appreciate all their assistance.
Vincent and geico rep was very informative about my vehicle and very up to date on the status as well. Both employees is definitely a credit to their respective companies. I would refer anyone to thos location for the repair of theit vehicle. Keep up the good work.
Took my vehicle in for a door repair; When the vehicle went in to be repaired there was nothing wrong or any signs of my window motor going out and once I picked up my vehicle suddendly the motor went out and I was unable to raise my passenger side window; I am very dissatisfied
The customer service from all staff was superb and the work on my car looks great! Thank you
The updates were great. The car was ready early. Staff were great. Got me in & out quickly. Would confidently recommend to anyone
It was a Geico accident repair, their insured hit me. All people concerned, the Geico agent, Vincent with Service King, & the ladies with Enterprise, all friendly & professional. Thank you all for making repairs go smoothly!!!
Finished before schedule and car same as new.
Kept me informed and the Truck looks Great! Vincent was Super to work with. Very Happy!
Vehicle Make : Volkswagen
5 days ahead of project completion schedule. Excellent! Who can complain.
Service was great I received a text message each day on the progress of the repair on my car.
Vincent was a very polite person I will definitely refer people to him
Vincent was great. Awesome customer service and quick to respond to me every step of the way.
Vehicle Make : Volkswagen
My experience was great. The repairs were quick and the process was easy.
They did an excellent excellent job, kept me informed, and we're very professional.
The job was well done, and my vehicle was clean and looked great.
My vehicle was dirty when I came to pick it up. Had to wait extra 30 minutes for service to clean it. Also i had front end damage that was repaired, when I opened the hood the engine was very dusty from the front end repair work... I have to have the engine clean....
Your team did an awesome job from start to finish. This is why I stay with Service King. I know I can always depend on them to attend to every detail and surpass my expectations. Thank you for all you do.
Car was ready ahead of date given. Work looks great. Always happy at this service king.
The service King collision center in Pantego,Texas made this a GREAT experience.
Very professional employees. Work looked good too many texts from service long however. Let the service advisor handle them
Great customer service and great communication. Vincent was awesome kept me updated at all times.
Vincent was extremely professional and made the repair process painless
Ronny was reachable and very polite
Thank you for good service . Diane
Car could have been details before I pick it up
Vincent kept me well informed on the process
My son pick the car up and was headed to Houston and the car broke down on side of road, I told him to get tow truck to tow it back to Service King so Ronnie will see it in the morning when he gets to work but I have to say say Ronnie did an outstanding job keeping me informed about the progress of my car, I don't know why the car broke down tonight but overall Service King has been awesome and I know that they are going to figure out the problem because Ronnie is a guy that aim to please
Thanks for all of your help
Customer service was AWESOME!
It was all good and done in a timely manor.which my wife really appreciated
Vincent was very kind and concerned about me as person not just an customer.
Friendly staff, kept me well informed while my car was being fixed.
I just want to say that everyone was very professional. Mr. Vincent was very friendly and kept me informed on everything from start to finish. The repairs didn't take long at all and they did an awesome awesome job. I definitely would recommend family and Friends to this location.
Great customer service and attention to detail.
I can't say enough about how easy and stress free my experience with your shop was. I was informed throughout the process and when they hit a small snag with my vehicle Mr. Vincent was proactive in letting me know what was going on and assured me that my vehicle would be ready early the following week, and it was.
When I came in to pick up my vehicle I was greeted with a smile and was in my vehicle with 10 minutes. I would absolutely refer as many people as I can. Thank you so much.
They fixed my car perfectly
It has only been 4 hours but so far no problems
Everyone was very professional and friendly. I was informed of the progress of the repairs and any questions I have were answered promptly. The vehicle repair was completed timely and the vehicle looked great when I picked it up. Thank you very much for providing outstanding service.
On time, fix looks great, great service!
Communication was prompt in keeping me updated on the repair status. Repair was completed ahead of schedule.
Accommodated my schedule, expedited my repair and worked with my insurer to provide required paperwork & photos, all with minimal inconvenience to me. This is not the first repair they've done on my car and if the need arises, I would use this Service King again. I feel confident in their ability & commitment to uphold the satisfaction guarantee even after I've had the chance to test the operation/performance of the new replacement top, too. It doesn't look exactly like the old one, but the difference in interior color and in the size, shape and electrical aspect of the rear window might not matter, if they all function well under various driving conditions. Thank you so much! ~Noël.
Vehicle Make : Volkswagen
It was great experience staying in contact with Vincent.
I felt very welcome from the moment I walked in and started at the front desk with the receptionist all the way down to the rental everybody was really nice and took care of us. I would highly recommend Service King in Pantego
Very professional .
Excellent service. They kept me updated and completed the work when they said they would.
Did a good job keeping me updated on the status on my vehicle
Vincent was very helpful, kept me updated, and made sure I was satisfied with the service.
I appreciate the professionalism & honesty demonstrated by the manager, Kelley Galan, who clearly takes pride in his company. Everyone was helpful & professional & communicated very clearly about the process & what to expect. Excellent customer service & quality of work.
Very friendly staff. They even aired my tire up. Excellent at coomunication of when the car was ready.
My only complaints are: slightly annoying getting 2 differrnt sets of communication via text and my gas tank cap is no longer attached to the car
Every thing was great! But please have your team wipe the grease off the steering wheel before the job is called complete. Many Thanks
My experience was awesome and a lot better than I expected. My car repair took less time than I expected and the end result was amazing and like new. I really appreciated the updates from day to day about my car. Customer service was great and I would recommend this place to anyone.
Very professional and personal
Great communication in keeping us updated on the progress of the repair
I appreciated the car updates from Vicente on my car repairs.
Vincent and the staff a Service King took great care of me and the work was flawless. I would recommend to anyone.
Wax job was obviously incomplete. My vehicle had been rearended and I'd noticed that the carpet padding and rubber liner in the trunk had started to become detached. I requested that they'd be looked at and put back into place, but this was not done.
The only good comment I have is that the repairs were done quickly, but it appears it was at the expense of the quality work I'd come to know from Service King.
Everything was above board. Very professional yet it felt like a family environment. My service king agent was simply the best.
The job was completed a week before scheduled. I received text messages throughout the repairs and a call to let me know my car was ready for pickup. The car was washed and cleaned. Great service!
My car came back looking new. Thank you so much Service King family.
Ronnie Martin did a great job of getting my car out of repair quickly and was very professional and appreciative of my business. Car looks new again.
Vincent was very helpful and friendly, my truck was fixed and in a timely manner. However, for some unknown reason they lifted the rear seats. This is a known issue with this truck and they didn't tell me and we're not able to get a down
I was told what to expect and when and that's what I got. No bs just good customer service.
I love that every text I received about the progress. They finished earlier than I expected and they did great job repairing my car. Thank you so much for your hard work
Your team done a very good job on my car and I really appreciated the good work. If you can tell to team for me I said thanks & a job very well done and keep up the great work.
Simple and excellent repaired since turned in my collision car into service king, just about one week, it's finished professionally. And employee always tracking status with me, every single detail of the car repair status. Wonderful experience, will highly recommend this service place.
The reception and service wad awesome. I appreciate and will a
The service was fantastic and my car looks better than when I bought it!! Awesome people and company!
Thank you for a job well done!! Professional staff and very helpful. Thank you for cleaning my truck.
Excellent service. Friendly receptionist and my service person Samual was very kind and understanding about my needs for car repair . I give Service King an A+.Thank you.
Samuel Barrientos in your Pantego, tx location is the best example
Of your service. He is sooo efficient!! And kept me
Informed, that it was really something that I am most grateful. I'm
Very pleased of your service
Ronny did an excellent job kept me informed through out the entire job I will definitely recommend your facility and will not hesitate to use your services again in the future
Great service. Excellent customer service.
Not satisfied and repair center not responding to my inquiries
No need to contact me.
The issues we experienced were regarding communication. I greatly appreciate the text message updates we initally regularly received. However, the text message shared on 06/28 stated a "we are on track for 07/01/2016" The text message shared on 6/29 "we are nearing completion." Then on the afternoon of 07/01, I received a text message stating "we updated your estimated completion date from 07/01 to 07/08." We received no phone call or explanation has to why the completion date was moved from 07/01 to 07/08. Additionally, we did not receive any text messages or phone calls from 07/02 to 07/07. Finally, I received a text on the evening of 07/07 stating that the car would not be ready to Monday, 07/11.
The quality of work performed on the car was completely satisfactory. However, the inconsistency in communication regarding the status of my car is what leads to me not being completely satisfied.
Vehicle Make : Mini Cooper
Excellent communication throughout the entire process. It was a very pleasant and stress-free experience.
Samuel and the front desk lady were very polite and helpful. The repair work was excellent. We can't even see where there was hail damage. We would highly recommend Service King in Pantego to anyone who asks.
Great job on the feedback and answering all my questions and concerns
Please keep up the good work, thank you for your service.
Vincent was a pleasure to work with. Awesome service adviser!
Service team delivered just as they said they would.
Excellent work. Great communication. Wonderful experience!
Everyone was very helpful & pleasant. I will definitely use Service King again if I need auto repair.
I thought the people were very friendly. Very prompt and very good at keeping me updated. I would recommend Service King to others and would definitely do business again with them. Job well done.
All repairs were not completed. Vehicle will be returned. Driver's side window does not function properly. Electrical malfunction in same panel on door.
Great people and service.
Exceptional work in timely manner. Updates were the key. Samuel was great working with.
Everyone I dealt with was polite and professional. Thanks.
They did a great repair job however I only heard **** time from Vincent during it. I did receive the computer generated text regarding my car.
Great service! Very organized.
Great job, car came out looking as new.
Vincent and Allison were great to work with. Their excellent customer service put me at ease that I knew my car would be repaired well. When I saw the car it exceeded my expectations! It looks brand new. I have been telling all my friends about the great experience I had.
Vincent and Mike did a good job. Good customer service.