This is my first experience with Service King, & it was excellent in every way. Your representatives were curtious, knowledgeable, & quickly repaired my Toyota with superb expertise. I will happily drive my Toyota knowing it will work, & look as good as new.
God Bless you all,
I was very happy with the work done to my car. I may be being picky but the interior seemed like it was cleaned with a dirty towel or cloth. There seemed to be a sticky residue left over. Just a FYI.
The passenger side headlight was damaged as a result of the impact, and was not replaced when I went to pick the vehicle up. However, I pointed this out and I'm told a new one has been ordered and should arrive this week (week ending 10/23/2016). There were also spots of this thick/sticky resin-like material on the fresh paint. I was told that this was from the drying rack the bumper was placed on after being painted. I pointed this out and the service tech/employee overseeing the repair of the vehicle (Scott McLaughlin I believe - who was very friendly and helpful) did his best to remove these spots, but with limited tools due to the fact that it was closing time. He has assured me that when I bring the vehicle back this week for the headlight replacement that he will have the affected areas buffed out.
Something I noticed later is that there is a noticeable gap between the bottom of the driver-side housing and the front bumper. It appears that the front bumper was not re-installed 100% correctly. I will point this out when I return for the headlight replacement.
I do appreciate that I was able to pick the car up 1 day earlier than originally expected and overall, the front end looks good aside from the afore mentioned gap between the driver-side headlight and bumper.
Very impressed with your customer service in every respect.
I'm so happy my car is as good as new and the service was fabulous!! I felt totally comfortable leaving my car in their care!
Beautiful work and completed 12 days sooner than estimated.
Very thorough and thoughtful. Steve was great. Irving location.
The staff was amazing. Patient, kind, courteous... This was my first time getting hit by someone and they made me feel confident in my repair and trust. Would recommend and come back here for SURE! You guys are a blessing. AJ or KJ can't remember his name; AWESOME!!! A godsend for sure.
I'd say they all did a lot more than I expected,thanks y'all
Scott was very helpful with the repair process. Any questions I had he was able to provide an answer. I am very appreciative for everyone who had a hand in my car repair. I am extremely satisfied with the repairs and recommend Service King to anyone who needs car repairs!
They finished the job earlier than estimated which was good and work done was good.
Excellent customer service
Excellent fast service. Very personable staff.
Thank you for the great work.
Great job and by two days I had my truck ????????????
Manager was very professional and explained about the service needed and delivered car on time.thanks
Service is very good! Just the repairing process took little bit long.
The car looks great. The staff was responsive. Greatly appreciate working with my insurance company to have my deductible waived!
The text I'm receiving is address to my husband. Kinda 50's ish.
KJ was very helpful. He gave me plenty suggestions and advice. Even though I really brought my car in to get my transmission fixed he could not relate my transmission to the accident. I provided him with information from my mechanic to prove to him my car was running perfectly fine. He submitted everything to my insurance company but still didn't relate crazy how the information still wasn't good enough for them to relate the transmission issue. I find it very disappointing due to the fact I gave everybody proof my car was running totally fine before the accident. Body work on my car was good. Didn't really care if the bumper was fixed or not I wanted transmission fix.
Danny was extremely helpful & went above and beyond. Made a not so great situation as easy as possible & I appreciate it!
KJ did fantastic job!!!!!!! Very helpful and informative !
Great service, kept me updated on the progress of the repair.
The car was delivered better than I thought it would be. Honest communication was told to me when it would take a few more days Not often does this happen.
I'm completely satisfied with my experience.
Very great job on the car and the personnel was even greater.
Great customer service. Very pleased with the process.
On the side panel that was painted there's a spot where it looks like the paint "ran".
Service was outstanding. KJ is a great ambassador for your company.
KJ was great and kept me updated the entire process! Excellent customer service.
The day I was supposed to pick up my truck no one called me or didn't receive a text to tell me that they broke my windshield again. But good thing I called before hand or else I would've have to come back another day.
The service was great, everyone was friendly and helpful, they sent out a progress text and called right away when my car was ready. I am 100% satisfied and would recommend them to anyone.
They done a good job and the young man that worked with me was great
Great communication and very solid service. We were pleasantly pleased with the repair.
Scott McLaughlin did an exceptional job!
The car was ready at least 2 days early and it looks great!
Would definitely recommend Service King!
The RPM gauge isn't working and a sensor on the front windshield is hanging down. These were both fine prior to the accident and were not fixed. KJ, however, was a good guy who stayed 1/2 hour after closing so I could pick up my car because my airplane was delayed for an hour and forty five minutes and I wouldn't arrive at DFW until 12:45, by the time which I got a cab and got to the shop, they had closed. KJ made special arrangements so I could still pick up my car and drive back to Louisville.
We are SO happy. KJ bent over backwards for us. Give the man a raise!
My car looks great and the service was fantastic. Live the text updates too! Overall a very seamless and satisfactory experience. Was sent her by the person the hit me's insurance company but will likely return if needed on my own.
Great service. KJ was awesome to work with. My car had some special badge and aftermarket parts and it seemed they noticed when replacing my bumper and transferred them over.
Bryan and KJ really did an awesome job working my car in after an accident.. Bryan made sure my car looked and perform as if it were new and explained in details what he did to my car.. I don't know if the two knew but I've only been in the State of Texas for three months and the two made me feel extremely comfortable with leaving my car. Thanks for great service and taken care of this Mississippi Girl????
They did an excellent job. Car looks better than before. Very satisfied and I will be keeping service king in mind for future endeavors.
Everyone was kind and helpful. Scott stayed in communication with me about my car and I really appreciated it. I am very pleased with the service that I received.
My Service King Consultant, KJ, was terrific.
Good service and good communication
From beginning to end it was a wonderful experience with Kent. He was on top of the situation from beginning to end. It was nice that his customer service was above and beyond. It made everything so not complicated. It was a great that they have enterprise on sight as well. Thank you service king if I ever need anything or a friend or a family member u will send them to Kent every time...
No le borraron las marcas de las yantas le pusieron la pintura sobre las marcas. Y le rayaron la cajuela. De arriba y dijieron que. Ya estaba asi como si uno no sabe lo que tiene cuando pones elcarro a el lado del sol se miran las marcas del camion que le pego y se mira como que no canbiaron la puerta solo la conpusieron
K J WAS PROMPT,DILIGENT AND KEPT INFORMING STATUS OF MY CAR ON A TIMELY MATTER.
RAUL **** VERY COURTEOUS, KNOWLEDGEABLE.HELPED US GET TO OUR CAR RENTAL PLACE.
EXCELLENT EXPERIENCE!! KEEP UP THE GOOD SERVICE!! SERVING kings!!
They did a great job with my car, service was fast and courteous!
Fantastic job. Car looks great!!
Brian Johnson did a great job keeping me informed and put my mind at ease during the repair process!
Car is running rough. Need a new appointment
A very good job thank you
The service was excellent. Jonathon made sure I knee everything that was going on with the repair of my vehicle
Great service, great staff.
KJ was very professional and extremely helpful. During the repair process, I needed something out of my car and KJ made sure it was at the front desk ready for me to pickup. I also appreciated the text messages updating me with the progress of my car.
Joe was an outstanding person to work with. Service king provided fast service
Luv txt updates. Food seevixe. Friendly staff.
Vehicle Make : Volkswagen
Service was excellent I was happy at the outcome of my vehicle
Vehicle Make : Mitsubishi
He was great!
Joe allison at service king in irving,Tx was said he was gonna do all he could to get my car ready fast, and he did. Great job!!
Very Good service and very polite
Svc King did a great job in a timely manner.
Also Joe Allison , our State Farm advisor. Anytime we called , everyone was very nice and helpful.
Joe is awoke! Very helpful and informative!
You guys did a great job!!! And very pleased with how fast you guys took on my car!! Thank you Joe who helped me and my wife , you guys are the best
Very impressed with the customer service and fast repair. Would highly recommend to others.
I had the worst experience with Service King. While I left my car for repair, they damaged other area in car. There is no responsible person who was able to give appropriate response. No body knows when the car was left for left for body repair and no responsible person to acknowledge. I was asked to raise new insurance claim for the damage caused when I left the car for repair.
I worked with KJ Fenton. He was awesome. He has great customer service skills and his team worked really fast on fixing my car. I will recommend this place to anyone.
I like the fact that I was informed by text on a daily basis about the progress of my repairs kj and Brian were very nice..
It was finished in a timely manner as well as being posted several times by Joe at the Irving, Texas location as to the progress of the work on the vehicle. I was very satisfied in every way. Thank you very much,& I will tell my friends and family about Service King.
Wonderful rep name Joe who is very knowledgeable, who walked me through this process and called with updates so we knew to to expect. Very Satisfied with the Service King experience.
Vehicle Make : Volkswagen
The service was great from the beginning to the end
Upon inspection of the vehicle, the work was not done correctly, and the car was sent back to get fixed.
Joe kept me informed as to progress and did excellent work. I requested my car to be serviced by Service King as they had done excellent job prior to this incident
I couldn't have asked for better service. It was outstanding!
Johnathan was very helpful throughout the entire process.
Hopefully I won't have a need for your services for a long time ???????? BUT if I did I would come back to y'all.
Thank you again for the great service!
Great friendly service we would like to especially acknowledge the gentleman that was working on Saturday 5/21 I can't remember his name . He was so helpful and understanding of our situation. People like him make you want to come back .
Everyone was extremely nice! Process was stress free and real quick. From the time I dropped off my car, getting the rental and when picking up my car. I will definitely return to this shop if needed and I have also recommended it already! Thank you again!! :)
Outstanding service and in two days
He is excellent . Answered all my questions and very helpful.
Very accommodating and personable and got the job done right, thank you !
Very prompt with updates and communication. No hassle.
My experience was AWESOME! KJ Fenton was my Service Advisor and was great! He was professional, courteous and kept me well informed with the progress of my repairs. My car was also completed 2 days ahead of schedule! Outstanding job!
KJ was very professional and had quick service. Very satisfied
Vehicle Make : Volkswagen
The staff bent over backward and jumped through hoops to accommodate my scheduling difficulties. They kept me updated about the status of my car while it was being serviced, and I am very impressed by the quality of their workmanship upon receiving it back. The staff is friendly, yet professional, and made doing business a pleasure. I will recommend Service King to everyone I know!
Joe Allison and John Reyes, Service King Irving on Airport Fwy, were professional, respectful, and highly skilled in making sure my car was fixed well. I am very pleased. Thanks so much.
Lou Ann Kemper
Very thorough and informative throughout the entire process
Joseph from the Service King , Irving is genuinely nice guy and a professional who went above and beyond to take care of my issue. Highly recommended !!!
Car was fixed even before it was promised, cant even tell it had been hit.. great job
Vehicle Make : Volkswagen
I received amazing service at the Service King on West Airport Frwy. Everyone was very kind and helpful. I will definitely be back with any other problems with my car.
A little longer than I expected and the turn signals don't work
KJ was very professional and answered all of my questions. He kept me up to date as to the progress of work on my car. Would recommend Service King to anyone needing work done on the cars.
Vehicle Make : Mitsubishi
Great job ...
The one thing that I liked the most was the EXCELLENT CUSTOMER SERVICE FROM BRIAN ...
He inspire trust, he's really professional about his job and my car looks great ,
But I have to say it again the customer service from Brian is excellent...
You have a very dedicated employee right there.
I don't want to have another accident but if I do I would take my car to service king????????????????
The service representative KJ was wonderful. He had all the answers to my questions. I will definitely recommend Service King to my friends.
good job, customer care seemed important
KJ did an amazing job! If I ever need body work again I know where I'm going!
The fact that they went the extra mile to make my vehicle look as good as new. Thank you so much!
Joe our service advisor was very helpful and kept us informed throughout the repair process. He was very professional and courteous.
Jonathan was very helpful and kept us updated throughout the entire process.
super satisfied with all phases of the repair i had great personal attention and communication and definitely recommend this location for all repair needs this is third uehicle i had repaired here and each time was outstanding job thank you
Just received truck back and initial looks are good. Paint appears to match. A quick turn around.
Friendly service with car out when promised.
Joe, service advisor, did a great job. Repairs were completed in less than a week. My car looks all better.
Job well done and on time.
Very professional and courteous staff. Always kept me informed about my car .
Joe was the employee who helped me out with my vehicle and he did a great job communicating with me and even giving me suggestions about further care of my car which was much appreciated
My service advisor was friendly, had good knowledge of the whole process and kept me updated all the time.
KJ my rep is the best. He makes sure I am truly satisfied,
Always a great experience with Service King
Very satisfied with the service and your service team. Good job
Joe was super helpful. He was explained to me perfectly what needed to be done and made me feel like my car was in great hands. I would definitely trust my car to him again.
Johnathan Reyes went above and beyond for my car repair after I got nothing but the run around from the company that hit me. ServiceKing came highly recommended, and I will continue to recommend you for your quality, value, and most importantly customer service!
Joe was very nice and kept us informed on the progress of the work being done . We will definitely be back . We will tell our family and friends to go to service king for their repairs .
Need more people to help when you first get there because the wait time is to long.
Jonathan Reyes was great to work with. He is an asset to your company and should be rewarded for his good customer service skills. It is too soon to tell how happy I will be with the work, but I am so far. Thank you
Service rep was very friendly and repair room shorter than expected. Great work!
The service was outstanding. I was regularly communicated with and updated with progress reports. I commend my service manager, KJ, whose oversight made my experience very pleasant from entry to exit.
Vehicle Make : Volkswagen
The repairs were great, Jonathon was a pleasure to work with and we enjoyed your texts along the way.
Quick turn around. Looks great. Good personal service.
They did a great job on the car and it was done it was am extremely painless process from start to finish.
Original promise date was already long, then I was not informed of changes.
Working with KJ was a pleasure.
Car is like new. thank you!
My service rep. was great. He kept me informed all along the way.
Your initial question was, "Were you *completely* satisfied with your Service King repair experience?" Then you provide a simplistic "yes" or "no" choice. My answer is not COMPLETELY, but for the most part, yes. My only complaints are these:
1) After I initially entered Service King minutes before my scheduled appointment, I was told to take a seat to wait upon a service representative. Two other people came in a little bit after me and were told the same thing, but ended up getting served before me as I waited there for several minutes more. It did not seem like a first-come-first-served procedure when someone shows up at their properly appointed time.
2) My rear bumper has some scrapes on it that I don't believe were there when I brought it in. Since I can't prove it with certainty, I don't want to pursue the matter. I will just voice it in these comments and move on with my life.
3) My worst complaint is that my new radio had paint smudges on it from where the repair man messed with it during the repair procedure. I guess the repair man wanted to listen to the radio as the repairs were being made, and did not consider it important that his fingers were smudging my radio with white paint. After I drove home and noticed it, I was quite angry, since I bought the radio last year. Gladly, the radio was not permanently damaged. I managed to remove the paint smudges myself, BUT WHY SHOULD I HAVE TO DO THAT?!
These are my few complaints, which is why I chose "no" to the question about whether I was *COMPLETELY* satisfied. For the most part I was, yes, but not entirely.
Great service! My car looks great!
Brian was great! Top notch service and I got my car back faster then I thought. It looks great.
They got are car done before the date they said it would be done. I appreciate it.. Jonathan did a fantastic job of letting us know how every was with our car!! And he was honest also that is a blessing too me.
You guy's have the best services thank you service king excellent service
Everyone from the lady at the counter to the manager were all very nice & helped get me back in my car 2 days early!I didn't interact with the body shop guys, but my car looked and smelled great once I got it back. I'm definitely impressed and very satisfied with the service provided.
Happy with everything. Will use Service King again next time.
Bryan and the crew did a awesome job. great communication throughout the entire process.
Thanks Service King!
Vehicle Make : Volkswagen
Good.....exelent job !!!!!!!
Car looks like brand new. Service was outstanding. Thanks very much.
Amazing service. Joe called me each week (sometimes more than once) with updates so I was always kept up to date. Excellent customer service!
I greatly amazed how quickly the work was completed and the constant updates. I greatly appreciated that.
Vehicle Make : Volkswagen
As always doing great job!
Brian Johnson was very professional from start to finish. I like how I got text updates to let me know how it was going and exactly when the car was going to be ready. The car looked great and and brand new where it was repaired.
I received an EXCELLENT SERVICE. The Manager Andy's customer service was great.
Scott was very friendly and thorough on what was happening with my car. He was very detailed on the process and what would happen next and i appreciated that. I was kept in the loop while my car was at Service King, there was no suprises. Great service at the Irving location.
Jonathan was very professional and kept me updated on the repairs of my vehicle daily.
Thank you very much to the team for the awesome job on my truck! Thanks to Brian for making the process go smoothly and within a timely manor! If I or anyone I know needs any repair work I will definitely send them y'all's way! Thank you all again!
The repair was done on time and to 100% satisfaction.
Brian and KJ were excellent to work with/ they went above and beyond what I expected for service and are very knowledgable about the work needed and took the time to explain everything! Great customer service.
"Service King" should be Scott Srednicki's title. As a retired claims professional of more than 40 years experience, I know when service is truly great with excellent results. I will definitely recommend Scott and Service King to friends and family. A heartfelt thank you.
I rarely fill out these surveys. But I was so happy and satisfied with my experience, I felt you should know about it. Great, professional service. I hope I never need to return, but if I run into trouble again, I will definitely come back. Thank you very much.
Excellent experience. My representative even noticed i had a tail light out and changed it. Kudos to Joe. My new car is once again beautiful .excellent job by all for the friendly staff. Nothing personal but hop i never need your services again.
Scott waa the best, he needs a raise!
Your staff gave excellent courteous service they kept me informed and was so great through the entire transaction
Once my car was taken in for the repair work, everything went smoothly and efficiently. My car was delivered on the day originally promised, which I am sure is difficult to estimate. The text updates were great, but I was told they might not always be correct in terms of estimation, so I didn't really pay as close attention, but it appears they were pretty accurate. I do wish I would I would have heard from a live person to give an update as well midway or when new items were discovered even though it was insurance covering the work. I also wish I didn't have to wait so long initially from the quote until the day I was able to bring my car in (almost a two week delay). The end product seemed great and overall I was pleased.
Scott did a great job taking caring of me and keeping me updated with phone calls.
I am very satisfied with the way we were treated and with the final job done.
Everyone gave superior customers service. Thank you for going above and beyond in customer care!! Nancy Y
Vehicle Make : Volkswagen
First I would like to thank Johnathon Reyes, For working his hardest with communicating any update and approval from the insurance company.
I know Johnathon has more than one client to work with. However, He personalize his duties when speaking with me as I was number one.
Johnathon is a great asset to SK.
Joe took very good care of our car. Thank you sir.
everything was perfect I love the of bodywork service King provided me thank you so much.
Top notch service, professionalism and ease of my experience I am very impressed with all resources and the service that was provided
Great job! Really like the updates
Everything was great, the work was done well. Only thing I had an issue was the front right headlight was not connected.
They were very awesome and good at there jobs...thank u
Everyone was very professional - K J did an excellent job keeping me informed of the status and repairs ,Work was A
Brian was awesome his customer service was the best service I have had anywhere. Thank you Brian so much for fixing my car and having ready sooner that expected you are such a rockstar
Scott was fantastic, very attentive and informative.
Kj updated me on my precious car every day
Vehicle Make : Volkswagen
Joe is awesome!!! He keep me well informed all along the way.
Thanks to Joe his was very helpful
Vehicle Make : Mini Cooper
This process was handled on a timely manner and I loved the way I was receiving information by text mssgs all the time. I would recommend this place definitely. Also Bryan was so professional and courteous. Thank you