Everything went well!
Was finished when promised and looks great.
Gteat job repaired rafly before due date thanks to all!!
Trusted to have my car fixed just to have them cause a problem and then make excuses of why it was broken in the first place. They fixed it but I will not use service king again
Vehicle Make : Mitsubishi
Very efficient, friendly and helpful. Was impressed how quick the repairs and service were.
Excellent communication, attention to detail and car was completed ahead of schedule
Extremely good customer service and very helpful.
Simple and smooth processing, staffs were very supporting.
Awesome experience! KJ is phenomenal!
Great!! From **** to 10, 10 being the best, or top score... I give you a 10 thank you for your help... Will recommend you to my friends...
It took longer than I anticipated to receive my car back, but well worth the wait! U guys did a Great job! I would luke to say thanks again to Cecelia **** for taking care of my needs! U guys ROCK!!
Scott did an excellent job on my car repairs and kept me updated daily. Thanks Scott
Thanks to Andy and KJ for your great customer service! Miriam V
Manager is not reachable, my car did not get delivered according to promos
Manager never bother to call be this place **** bad customer service over all. They loose my future business.
I would like to sincerely thank everyone at Service
King, especially KJ Fenton and Andy Ginn(Geico
Adjuster) This is how a business should be done.
I will recommend them to anyone If you want it
done right, with fast, friendly and knowledgeable
people, take your car here A
Very happy with my service. I got my car back to same day and the customer service was amazing!!!
Vehicle Make : Mitsubishi
They were very professional, and did a great job. I would recommend anyone to U all, and one other thing, they cleaned and put armor all on my tires. VERY GOOD SERVICE, Thank U Andy!
My entire experience was awesome, and my car looks SO much better. Thank you all so much!!!
Did a excellent job on my truck
Very cordial an faster than expected.
I am extremely satisfied with my repairs! Service King will most definitely be my first choice.
Gee, that was easy!! Seriously, I could not have asked for nor received anything more than I received from this or any other Service King location. Your communication was outstanding in all aspects. You were absolutely outstanding. Thank you! Floyd H
Great job! Appreciate it.
Service was great. Very friendly. Would recommend these guys.
Really friendly service men and quite helpful. They made the whole process very smooth. Thank you!!
Very much appreciative from start to finish with the communication and results.
Need increased communication with patrons during repair
U guys fix the wrong rim, and u guys made a big scratch on my wing on my car is called u guys and it was closed I'm really unhappy and I will be calling u guys tomorrow
****. The hood of my car was left open, luckily I noticed it before getting into the highway.
2. The rear lidgate does not close like it should, it's either out of alignment or needs to be adjusted more. I pointed this out to the individual who gave me the car this morning. He indicated that because things were new that it just needed a couple of weeks of use before things got back to normal.
3. The molding that the cover the liftgate are loose, it rattles and are flimsy. I think they may have been broken while trying to remove them from the original liftgate.
4. The liftgate has a has a handle(not a handle but something you use to close the liftgate) you use to close the lid, this handle has a hard plastic, I tried to close the lid today and it comes off. This led me to start looking at the rest of the car only to notice the loose plastic moldings/covers.
Overall I am disappointed and things could have been really bad had I not noticed the open hood.
I'll be bringing the car back to the shop and to have it looked at and seeing about getting the moldings replaced or fixed and the lid adjusted.
Service Ming personnel attended to all my questions and concerns. Worked promptly to aquire a resolution. Thank you Service King
We been satisfied with your service. Job well done.Thank you.
Scott was most courteous and kept me up to date on the progress
I was very pleased with my service
It was such a smooth process and I was kept up to date on everything. KJ was so courteous and thorough....really enjoyed working with him!
The workers are very warm, and positive. I would definitely recommend this shop to others.
Really liked the text updates! Danny was very friendly and informative. Whole experience seemed efficient and organized.
The automated responses sent to my text were continuosly eronious. The communication about the changing dates of completion were pathetic, at best. Horrible cusomer service!
The repair looks fine.
Steve was a great communicator and the repairs were done on time and look great.
Service King was awesome and gave an incredible service with wonderful employees. Exceptional customer service
The work was too botch. Looked brand new
Customer service was Spectacular!!
Cecelia was very nice
Extremely helpful! Made it very smooth and easy.
The service went as explIn explained. The truck was ready at the expected time
Excellent top notch quality service.
Excellant. Very good service and professionalism at its best.
Loved the constant communication and updates. Scott went beyond expectations to keep us informed with every step of the repairs. Very happy with the work done at completion.
I was kept reasonably updated as to the status of my repairs. This is greatly appreciated.
The car was ready two days after it was originally promised to be done.
Steve was great he kept me updated on every process
KJ was extremely helpful and friendly throughout the entire process.
Everyone I encountered was first class. The respect they showed me and my vehicle was refreshing. Everyone smiled from thier heart. They like where they work and who they work with. It shows. My car looked amazing and I'm so happy
Steve was great very helpful and got our car fixed as soon as he could.
Vehicle Make : Mitsubishi
Great job & thank you! Very professional & helpful!
When I pick up my car from the shop my left signal light wasn't working! What ever you'll did to it you'll left disconnected. My husband fixed it
Kept me up to date. I never had to call for a status which is great.
Fine job. Car looks great
I had very very good service there but it took a little while to get it done. But if I have any other body work that needs to be done I will return two thumbs up and the number 10
Vehicle Make : Mitsubishi
It was done really fast and looked really good when I drove it
Fitment and assembly could be alot better. I dropped off the car with machined wheels but now 3 machined and **** glossy... Overall I expected alot better work.
Kj was awesome! We return for future needs
**** to 10 is 10 very Good
Vehicle Make : Volkswagen
Very professional and efficient staff, quality of work was excellent
You need to have receptionist of the time like not the customer stay there for 25 minutes nobody talk to him and when you leave stuff in the car it's missing
Thanks for a fast and efficient process
The whole process was just really smooth. KJ was awesome at explaining what was going to be done with my vehicle and kept me up to date with the progress.
Those guys in Irving are good and anytime I have an issue Service King in Irving is the answer
KJ was an absolute joy. A car accident is never fun, but the one positive conversation I always knew would happen was with him. He kept me completely involved in this process and sent updates as things changed. I will request him if (God forbid) I get into an accident again.
Very pleased with the overall outcome! My service advisor KJ Fenton was exceptional. His dedication to customer satification was greatly appreciated!!
Worst service ever. Paint does not match my original car color.
My radio and dashboard lights not working
The service team is awesome. They pay attention to ddetail.
I was told that my car would be totally fix,when I arrived to pick it up,now lm being told that I need to carry my car to someone else,a dealer to get the proper work done under my trunk,or another quote.
Everything was great. From the first contact on the phone to the greeting when I arrived to drop off my car. The explanation of the repairs and the timely updates during the repair process to the review of all repairs done and covering the warranty when I picked my car up, this is an A #**** First Class business. If I was asked to score from one to ten. I would give it a 20. Thank you for being one of the few businesses that truly cares about customer service. Merry Christmas and Happy New a year. I am extremely satisfied.
Vehicle Make : Mitsubishi
We called the moment we left because the car is pulling badly to the left. We were told Daniel had already left when it was less than 10 minutes since we left. We will be back at 7 am to take the car back for additional repairs and will need to get the rental car back as well.
Took longer than I hoped it would
Keep up the good work
They were all great. Great job.
Worked well with what I wanted done and competed the project in a timely manner. Also overachiever with the work they did
It was the best experience of my life I got treated well great customer service excellent work they finished before they say they would and they did a awesome job on my car, it looks like new i love the detail they put into the car thank you for doing such a great job I would recommend anybody to go to Service King
Mr Steve kept me updated concerning the repairs of my car. He was very kind and courteous. The staff were all eager to help and support me whenever I came into office or called on the phone.
They went above and beyond to fix my car and gave me great customer service even clean my windows I would definitely come back
Thank you for your work!! We appreciate it very much!!
The sanding dust under the hood was disappointing. Cost me 65 to have the under hood cleaned.
Appreciated the friendly staff and regular text updates! Great experience overall. No complaints.
The car was repaired great, but I was told it would take around **** week and it ended up being more than 2 weeks until it was finished. I called 3-4 times to ask when it would be ready and all they could tell me was "it's still in paint and we will call you." I wish someone could have told me a little bit more and let me know approximately when I would be able to pick up my car.
Vehicle Make : Mitsubishi
im pleased that the repairs got done so quickly
KJ from Service King Irving, TX did a great job with my car! Very energetic and helpful.
Vehicle Make : Volkswagen
Steve. Was a great repair advisor he did a great jb
CC did a great job. She did it the way I wanted it done.
Wonderful customer service.
You all are so "Customer Service Savvy"..From the Receptionist to everyone that assisted me in my transition. Thank you,and word of mouth will be shared about your company. Thank you,ohhhh and your promptness was greatly appreciated!!! #**** service
Anytime I have needed any sort of body work done on my car, 8 have turned to Service King in Irving. I have never been disappointed. The staff is courteous and considerate, and the work is top notch.
Steve did a great job keeping me informed and the repair looks as good as new.
Very surprised that my car was ready so fast. Was told it would be ready In two weeks. Took it in on Nov 18 was ready Nov 24.
Thanks for the quick turnaround.
They did a great very satisfied with the work done to our vehicle
Vehicle Make : Volkswagen
Great job that was completely ahead of schedule!
Car not ready when they said it would be and then I had to follow up with the service rep to see when my car would be available. I received text messages saying my car would be ready on Friday I never heard from anyone I called on Monday he said they were waiting on a hood latch. My car should be ready to go on Tuesday I never heard from anyone Tuesday Wednesday afternoon I finally got a text message saying my car was ready never a phone call or anything to let me know the status of my car. Also because I have been fighting with the insurance company my car has been at Service King for a month-and-a-half which is not Service King fault however when me and my son got in my car tonight to drive off a car was on empty it shows 0 miles till empty. I called and ask the service rap why nothing was said to me when I drove off in my car with it being on 0 miles till empty I told him I would have given money to put gas in the car so that I would not run out of gas with my son in the car with me at night. I told him they test drove the car they could have at least put a few gallons or a gallon of gas in the car to get me by. There also Clips black plastic clips left in the car I had to call and make sure that those were not needed for the car. Very unhappy experience with Service King needless to say
Mike with Geico, KJ in the Service center and Jeff with Enterprise were very detailed with the information they provided me, courteous and professional.
Great service and a terrific repair job. Car looks like new!
Service King did a great job on my car. I highly recommend them.
Vehicle Make : Volkswagen
Yes Ryan was so helpful from the time I dropped my car. I thank him and he well deserved it!!:). Would recommend Service King because of Ryan.
Thank you! Ruth D
Communication is key. I appreciate the personal updates that I was given throughout the process.
Steve was awesome and let me know step by step.
Just need to work on your updates one minute I'm told it will b 4 days then I get a call and it's ready
This whole process was fast and easy! The guys made my experience as pain free as possible! Thank you!!!! I give them a 10!!
I had to wait 9 to 10 days for my car to be perfectly tiptop shape but it was worth it
Excellent customer service across the board. Would recommend to friends/family!
All around good sservice....timely, wwell-informed, on time delivery. Will definitely use again if needed .
Excellent from start to finish
Dan worked hard to deliver my car back to me sooner than the original quoted time frame which was way to long for what was needed.
Done right and ahead of time.
My service rep, Daniel Cieminski, was very professional that kept me updated wi as the repairs progressed. Thanks!
I'm very pleased and satisfied at the fact that they want complete 100% job well done before returning the car to the customer.
Scott was very professional and privided answers to every question i had. In addition he took me the insurance process with ease.
I have nothing nice to say about that place & I believe this serves as enough feedback.
Very satisfied with the staff and service thank you
This is my first experience with Service King, & it was excellent in every way. Your representatives were curtious, knowledgeable, & quickly repaired my Toyota with superb expertise. I will happily drive my Toyota knowing it will work, & look as good as new.
God Bless you all,
KJ and the entire staff was great! A perfect 10!! I loved the updates and was completely satisfied with the work done on the KIA
I was very happy with the work done to my car. I may be being picky but the interior seemed like it was cleaned with a dirty towel or cloth. There seemed to be a sticky residue left over. Just a FYI.
The passenger side headlight was damaged as a result of the impact, and was not replaced when I went to pick the vehicle up. However, I pointed this out and I'm told a new one has been ordered and should arrive this week (week ending 10/23/2016). There were also spots of this thick/sticky resin-like material on the fresh paint. I was told that this was from the drying rack the bumper was placed on after being painted. I pointed this out and the service tech/employee overseeing the repair of the vehicle (Scott McLaughlin I believe - who was very friendly and helpful) did his best to remove these spots, but with limited tools due to the fact that it was closing time. He has assured me that when I bring the vehicle back this week for the headlight replacement that he will have the affected areas buffed out.
Something I noticed later is that there is a noticeable gap between the bottom of the driver-side housing and the front bumper. It appears that the front bumper was not re-installed 100% correctly. I will point this out when I return for the headlight replacement.
I do appreciate that I was able to pick the car up **** day earlier than originally expected and overall, the front end looks good aside from the afore mentioned gap between the driver-side headlight and bumper.
Very impressed with your customer service in every respect.
I'm so happy my car is as good as new and the service was fabulous!! I felt totally comfortable leaving my car in their care!
Beautiful work and completed 12 days sooner than estimated.
Very thorough and thoughtful. Steve was great. Irving location.
The staff was amazing. Patient, kind, courteous... This was my first time getting hit by someone and they made me feel confident in my repair and trust. Would recommend and come back here for SURE! You guys are a blessing. AJ or KJ can't remember his name; AWESOME!!! A godsend for sure.
I'd say they all did a lot more than I expected,thanks y'all
Scott was very helpful with the repair process. Any questions I had he was able to provide an answer. I am very appreciative for everyone who had a hand in my car repair. I am extremely satisfied with the repairs and recommend Service King to anyone who needs car repairs!
They finished the job earlier than estimated which was good and work done was good.
Excellent customer service
Excellent fast service. Very personable staff.
Thank you for the great work.
Great job and by two days I had my truck ????????????
Manager was very professional and explained about the service needed and delivered car on time.thanks
Service is very good! Just the repairing process took little bit long.
The car looks great. The staff was responsive. Greatly appreciate working with my insurance company to have my deductible waived!
The text I'm receiving is address to my husband. Kinda 50's ish.
KJ was very helpful. He gave me plenty suggestions and advice. Even though I really brought my car in to get my transmission fixed he could not relate my transmission to the accident. I provided him with information from my mechanic to prove to him my car was running perfectly fine. He submitted everything to my insurance company but still didn't relate crazy how the information still wasn't good enough for them to relate the transmission issue. I find it very disappointing due to the fact I gave everybody proof my car was running totally fine before the accident. Body work on my car was good. Didn't really care if the bumper was fixed or not I wanted transmission fix.
Danny was extremely helpful & went above and beyond. Made a not so great situation as easy as possible & I appreciate it!
KJ did fantastic job!!!!!!! Very helpful and informative !
Great service, kept me updated on the progress of the repair.
The car was delivered better than I thought it would be. Honest communication was told to me when it would take a few more days Not often does this happen.
I'm completely satisfied with my experience.
Very great job on the car and the personnel was even greater.
Great customer service. Very pleased with the process.
On the side panel that was painted there's a spot where it looks like the paint "ran".
Service was outstanding. KJ is a great ambassador for your company.
KJ was great and kept me updated the entire process! Excellent customer service.
The day I was supposed to pick up my truck no one called me or didn't receive a text to tell me that they broke my windshield again. But good thing I called before hand or else I would've have to come back another day.
The service was great, everyone was friendly and helpful, they sent out a progress text and called right away when my car was ready. I am 100% satisfied and would recommend them to anyone.
They done a good job and the young man that worked with me was great
Great communication and very solid service. We were pleasantly pleased with the repair.
Scott McLaughlin did an exceptional job!
The car was ready at least 2 days early and it looks great!
Would definitely recommend Service King!
The RPM gauge isn't working and a sensor on the front windshield is hanging down. These were both fine prior to the accident and were not fixed. KJ, however, was a good guy who stayed ****/2 hour after closing so I could pick up my car because my airplane was delayed for an hour and forty five minutes and I wouldn't arrive at DFW until 12:45, by the time which I got a cab and got to the shop, they had closed. KJ made special arrangements so I could still pick up my car and drive back to Louisville.
We are SO happy. KJ bent over backwards for us. Give the man a raise!
My car looks great and the service was fantastic. Live the text updates too! Overall a very seamless and satisfactory experience. Was sent her by the person the hit me's insurance company but will likely return if needed on my own.
Great service. KJ was awesome to work with. My car had some special badge and aftermarket parts and it seemed they noticed when replacing my bumper and transferred them over.
Bryan and KJ really did an awesome job working my car in after an accident.. Bryan made sure my car looked and perform as if it were new and explained in details what he did to my car.. I don't know if the two knew but I've only been in the State of Texas for three months and the two made me feel extremely comfortable with leaving my car. Thanks for great service and taken care of this Mississippi Girl????
They did an excellent job. Car looks better than before. Very satisfied and I will be keeping service king in mind for future endeavors.
Everyone was kind and helpful. Scott stayed in communication with me about my car and I really appreciated it. I am very pleased with the service that I received.
My Service King Consultant, KJ, was terrific.
Good service and good communication
From beginning to end it was a wonderful experience with Kent. He was on top of the situation from beginning to end. It was nice that his customer service was above and beyond. It made everything so not complicated. It was a great that they have enterprise on sight as well. Thank you service king if I ever need anything or a friend or a family member u will send them to Kent every time...
No le borraron las marcas de las yantas le pusieron la pintura sobre las marcas. Y le rayaron la cajuela. De arriba y dijieron que. Ya estaba asi como si uno no sabe lo que tiene cuando pones elcarro a el lado del sol se miran las marcas del camion que le pego y se mira como que no canbiaron la puerta solo la conpusieron
K J WAS PROMPT,DILIGENT AND KEPT INFORMING STATUS OF MY CAR ON A TIMELY MATTER.
RAUL **** VERY COURTEOUS, KNOWLEDGEABLE.HELPED US GET TO OUR CAR RENTAL PLACE.
EXCELLENT EXPERIENCE!! KEEP UP THE GOOD SERVICE!! SERVING kings!!
They did a great job with my car, service was fast and courteous!
Fantastic job. Car looks great!!
Brian **** did a great job keeping me informed and put my mind at ease during the repair process!
Car is running rough. Need a new appointment