Vehicle Make : Volkswagen
I would and will recommend friends to get repairs done when they might need it
Matthew Julienne was exceptional. He walked me through the entire experience, explaining everything step by step. There were no unexpected surprises, and my car looks just as beautiful as it did when I first got it. Thank you SK, and THANK YOU Matt! GREAT JOB
I had a great experience with service king. Ken Vargas provided great customer service and infomred me of everything being done and the time it would take. My car was also ready in a speedy time frame of two day and it looks great! They also cleaned out the interior i didnt expect that but really appreciate it and love that it was done. The other staff was great as well. Thank you all!
Ken Vargas was extremely attentive,knowledgeable, and professional.my experience was smooth and effortlessly. I am very impressed on how I was receiving updates by text messages everyday and always knew what was being worked on my vehicle. I did not have to worry about the insurance claim paperwork at all !!! That alone I am very grateful for. I will always highly recommend Service King to everyone I know and do plan on being a returning customer! Thank Ken Vargas for taking such good care of my vehicle and for all your help !!!
I am a manager in customer service, so I totally observe customer service everywhere I go. I am thoroughly impressed with the customer service my agent with Service King gave me. From the informative texts to staying in touch with me with issues. You have a customer for life.
Great customer service. Job looks great on my vehicle.
Oscar was brilliant. We will recommend SK to our friends who need your services.
Vehicle Make : Mitsubishi
So please with the above on target date. Good job.
I will always use service king
Ken took great care of my car and showed excellent customer service
I had a great experience with Service King. Ken Vargas was especially helpful. I especially appreciated all the calls and texts to keep me up to speed. Thanks!
Exceeded my expectations from beginning to end
True to your word from day one to the end we were kept in formed i think every thing was very professionally done great job.
They fixed my car in a timely manner and kept me up to date on the progress.
Everything was great and on time
Thank you for the work dedicated to my truck. Yes, I got it back a few days after the anticipated date. But overall everything was good.
My car looks great, back to new!
Vehicle Make : Volkswagen
Amazing service I have zero complaints. :)
The part of the car that needed repairing was repaired, but the whole rest of the car was dinged up with scratches that were not there! Definitely will not go to that location again... It's like the workers purposely scratched my car.
Great service friendly staff
Enterprise rental car customer service was awful!
They kept me updated about my vehicle and had it ready as promised. This is my second experience with this location is trust their work.
Great Job, love my car!!!
Really like that I was informed what was going on on a daily basis I give Service King a 10+ for good service!!!
I would like to thank the entire Service King team..... especially Oscar. Oscar provided great consumer services. Keeping me informed of the progress step by step. Job well do. Thanks!!
Car has Scratches on the left back side of the car, looks like they took the park and replaced it with an old or diferent one!!!!!!!
When I picked up my car, the interior was dirty and overly greased with Armorall, including my woodgrain panels(!!!). Matt told me he would fix it and cleaned the car himself. I really appreciate his personal efforts! But on the drive home, my steering wheal was sticky and I noticed smears of Armoral on my windshield and one back side window that was completely smeared top to bottom. Not Matt'S fault, just another aggravation of a untrained car detailer. I took a picture of my cleaning rag after I wiped my steering wheel if anyone would like to see it.
First thing in the morningI am taking my SUV to my closest Service King. There is a spot of exterior panel metal that didn't get painted and a drip mark of paint that didn't get blended in. Plus my passenger door doesn't close correctly. I can visually see the door is misplaced on the frame. I waited over a month to get my car returned. To say I am disappointed is an understatement.
A hole was torn in my leather seat the inside was left dirty and the front bumper is not put on all the way
Ken is the best! Totally took care of everything and made it stress free!!
Oscar Regalio does superb customer service. Great man.
I had to come back and it took a while to get in but Ken made it right and got my car fixed super fast, thank you guys!
Service King is the only place I will take my avalanche to get repairs done you have the best people working for you
Very quick to repair my vehicle !!! I appreciate the quick work & car wash!! Thank you!
Excellent service. Friendly and efficient. I would definitely use this Service King again.
Badges missing to identify my vehicle (charger and sxt)
Scratches on trunk, doors, mirror, and headlight assembly
Paperwork says some things replaced but it's clearly the same pieces that were originally there, such as headlamp case that is still scratched and the overhead console that still has glue on it from when I glued it back up.
Not sure if door panel was removed on passenger side, but there is a clear gap between door and window when the window is down now that was not here before.
You guys took your time and did an excellent job, I would recommend service king to any of my family & friends thank you all very much.
Matt showed great customer service i am well pleased .Thank you all at Service King
I don't understand how your location (Marvin D Love Frwy) would NOT repair my car unless you basically got more money by adding a second repair to my bill that had nothing to do with my car being driveable, but a second Service King location WILL do basically what you won't do. I will never use your location again. But I will say the gentleman (Ralph I think) was very nice.
No the lady in Mansfield Texas is a total ****.
Awesome service Matt was a great service advisor took great care of my car
Thank you Service King for your overall customer service. The daily updates via text message really eases a persons mind.
2nd time using SK. Always have gotten excellent customer service from beginning to end. Love the text messaging regarding the status of repairs and who will be taking care of what. LOVE SK
Poor customer service and poor craftsmanship.
I was very impressed with all the stuff and especially mr. Ken who kept me updated on the progress and the repair of my vehicle upon receiving my car back he went over things that was done to my car show me the improvements rode around with me to make sure everything runs smoothly and because I did have a rental car he assured me that it will be returned to Enterprise and if I had any problems please let him know.
I am very pleased with the service and the professional mannerism of the staff Service King you get an A-Plus for me.
Fast, easy, and reliable.
I was truly satisfied with how quickly the job was done an how actsilent it looked i was truly over estactic when i seen a job well done thank for you guys excenlent preformance
Ray did an excellent job keep me updated about the repairs. I am very pleased with his customer service. If he's not the manager he should be!!!
My car looks great!and it was really clean inside. I appreciated the text updates and calla from Ken. Mat slso was very friendly assuring me that if I needed anything or was not satisfied they would be there for me.
It took over a month to complete my repairs and updates were not very frequent. Even after they fixed the problem with texting, it still was more then a week between updates.
Ken was awesome. He contacted me everyday to inform me of his progress. I have bragged on service king to my staff at work. You guys are great. I hope I never have to get repairs again but if I do I definitely will use your shop. And hope Jen is still there
Matt Julian was an excellent advisor keeping me abreast of all repairs and timeline for completion.
Service King was excellent with the communication they took real good care of my car and they got it done in a quicker time than was expected I am extremely satisfied I will tell my friends about Service King and the great customer service satisfaction. When I came to pick up my car he explained everything he did gave me a complete breakdown it was a very passionate and thoughtful when he was taking care of my car as well as explaining what he has done to my car and the experience he has had working on my car thank you again Service King
Car looks just like it did before accident as promised.
I have absolutely ZERO complaints! Great job, great service, great people...and I'm totally satisfied with the work performed on my vehicle ????. Thanks for all your help!
They kept me updated on my repairs via text message and phone calls. They were done with my car a day early and it was repaired nicely.
The service was great and the repair time was incredibly fast!
I would like to thank them for thier time and getting my insurance to coroperate
Great service and customer service. Will use again if neefed.
When I arrived the front desk clerk attended to me immediately. Matt Julian then went over the car with me. They kept me aware of the progress. The rental car place was called on my behalf and when I returned Matt Julian showed me the repairs, explained the lifetime warranty, and answered my questions. Also,I did not have to go back to the rental car place to return the car. Matt took the keys and I left. Thanks!
You were very persistent of getting the job done earlier I think service king is great and they were very pleasant to talk to so nice I rate it a 10 thank you Debra T
Was done sooner then I thought
Everytunog is back how its supposed to be so far I am completely satidirs with the work service king sis for me
Car looked great job well done service and communication throughout was superior
Good Customer service and attention.
The service was done in a few days. Faster than I thought.
Great place no wait took care of me right away.kept me update daily on the repairs on my vehicle.Friendly staff
Ken did an extraordinary job on my car repair. I am highly satisfied, thanks again!
I not satisfied with quality of work the paint does not match the original paint color of my automobile there paint bubbles on the trunk also the bumper shows where the paint dripped and ran down.
The quality is very poor and did not meet the expectations and would like these details repaired to how my vehicle used to be before the accident
I look forward to your response
Matt my service advisor was very courteous and made sure that all issue with my vehicle were completely done. Outstanding work done on my vehicle. Thank you!
Would like say thank you. Kevin did a great job.
I was very impressed with the service...one pperson stayed there till i was able to get off work and get there even after they closed
The right back tail light isn't aligned with the trunk of the car and the car pull to the left.
Excellent Job..Ken was super in keeping me updated. I will highly recommend Service King to all family. May God Bless your kind staff
Good servise all around.exelent personal.
Amazingly kind, helpful, and quick!!!
The management is amazing! Mr. Ivan goes on and beyond to make sure that everything runs smooth. Enjoyed working with Ken he made us feel comfortable and assuring me he it was going to deliver the car in top shape! Wonderful clean facility, the staff makes you laugh and there is no where else I will ever take my repairs to! Service King has my heart! I Thank each one of you!
Everybody is very nice and we have no complaints! The car looks great. People on the phone and in person are very helpful.
They did a great job fixing driver side door
Very happy with the service.
Vehicle Make : Mitsubishi
Ken provided exceptional services and kept me informed about the car repair progress. I look forward to getting a call from him regarding some minor post repairs for my car.
Just think I could be better sanded down to reduce few lumps on the damage repair.
Well I was very excited to get news my car was fixed rather fast. They did an awesome job with the repairs and was very friendly and kept me in the loop lIke they said they would.
Great service and results
Upon picking up my vehicle is was not cleaned,it appeared that it was washed with dirty water, my personal items that were with my trunk was thrown through my back site. It was also noted that a part located on my trunk was installed backwards. I would think that there would be some quality control in place to ensure these simple things were taken care of before customers are contacted informing them that their vehicle were ready.
Customer service was impeccable!
Completely satisfied with the job that service Kings provided
I am completely satisfied with the repair to my car everyone was so nice and courteous and professional I definitely will recommend Service King for all the repairs on automobiles
Ken Varghese provided excellent customer service. He kept us updated as to our progress. He is a great access to your company. Kudos to Ken
Repairs and paint look great. Really liked the text updates so I knew exactly what was going on with my truck. Great job.
Nice group of people and made sure that I checked out the repairs on my car and was satisfied with the work .. Thanks so much
I was extremely grateful for them cleaning my car up afterwards. Thanks so much
The job was done half assed and double charged, I'll never use or recommend this company again, bunch of liars and incompetent mechanics
Very courteous and informative. Excellent service. Could not be more pleased with the care and service I received
Ray was incredibly kind and helpful. he always kept me up to date, calling me or texting my daily to let me know the progress of my repair.
Very satisfied and would recommend it!!
I have had several experiences with Service King down through the years and have always been totally satisfied.
Great communication. Great service.
I really appreciate the update calls you made in keeping informed of the repair progress
The repairs were great and the associate exceeded my expectations .
Everything was handled very professionally. As good as the experience could be.
I think the manager and staff were pleasant and professional.
I really appreciate the text and call to keep me informed of the progress being done on the repairs. When I picked up the car I was impressed with the work and how Service King took the extra mile to clean and vacuumed the car. Well done Service King. ????
Everyone was polite, professional and knowledgeable
My service advisor exceeded my expectations. My car looks great. I couldn't be more pleased with my service experience.
We were kept up to date daily on the repairs, the charges and the date of completion. When I explained that I needed the car before Monday, Ray made sure that we were able to pick it up on Saturday. The experience and professionalism were exemplary.
Ken Vargus was great to work with best car repair service I have experienced will certainly be back if future car repairs are ever needed.
Staff very unprofessional at the Duncanville location. The oak cliff location was slightly better only because the manager stepped in at the very end and displayed kindness and professionalism to make my situation a lot better. If it wasn't for the manager at the oak cliff location I would have more than likely sent a letter of displeasure to the corporate office. I would never recommend or do business with your company again. I will say the repairs look great but the type of staff members visible on the front end at my age I can do without.
The people up there were very cool including the manager that was on dudy....lol funny guy
I was very pleased with the service I received but more importantly Ken Vargas was very friendly and kept me updated with each step of the process on getting my vehicle fixed.
The repair on my truck was done in a timely manner and I received updates prior to picking up my truck. This was very good service.
You had my car for almost 4 weeks. On 3 different occasions I was told that my car would be ready and it wasn't. Each time there was some kind of excuse, mainly the technician had to leave work early for some reason.
The communication or lack there of was very frustrating!! My insurance company was frustrated, as well as no one would return their calls regarding status updates.
Messages for the "service" rep were rarely returned and a call to management was not returned at all.
Additionally I called the corporate office and I was told the regional manager would call me back within 24 hours, that was a week ago, still waiting....
On 9/18 I received a text at 4:39PM saying my car was ready, note I work in Plano, but I left work to come get my car and be done with your terrible company. I picked it up at 6:11, drove 4 blocks and car overheated. (the car was not overheating when I brought it in, so this is clearly something your technician did) I brought it right back. Now I have to wait until 9/21 for you to figure out what your "service" tech did or didn't do to fix my car.
I am absolutely fed up and beyond frustrated, but there is nothing I can do as I have to wait for you fix my car!!!
Vehicle Make : Mitsubishi
Don't have any
Vehicle Make : Volkswagen
Excellent service from drop off to pick up.
Excellent customer service
I would like to say thank you for a job well done and keeping me informed through the whole process up to completion.
Service was beyond excellent! The person handling the car kept me posted at every step of the process with text messages and phone calls. He even took the car to a Hyundai dealership to repair a steering column defect we never received a recall notice for. As I said, the service was beyond excellent.
Good overall job forgot to install heat shield on hood . They're taking care of that Monday no biggie excellent job George is the best
Very fast and friendly service.
I appreciated Ken keeping me informed every step of the way. My car looked better on the inside and out. I have used this shop location for years. I have never been disappointed in the quality of work, thank you.
Something is wrong with the turn signal lights and they were just fine when I brought the car in.
I will be bringing it back tomorrow.
I especially appreciated the team member who brought my car to me at work. That was great service. Thank you! I'm bad with names but he was great.
My experience was great! My car was fixed right away.
GM was fantastic to work with
Good job guys. Worked fast and cleaning truck made it look great. Would use service king again if needed they do a great job.
Ivan and his team did a great job! When I saw my van it was as if nothing had happened! I like that they took their time and didn't rush things, I believe things are done better that way. Not only did they do an excellent job on repairs, but Ivan kept me updated constantly so I always knew what was going on. If I ever had a question or sent an email or called he was so prompt to answer me and always in a kind manner. I don't think I have ever been treated better anywhere else. It's in the name... They truly are Service Kings!
Ray Keel was great from beginning to end! This particular Service King location has always been my favorite! :-)
The entire team was extremely helpful. Great store!
I was completely satisfied.
Irreproachable service. Profesional, quick, and thorough.
Excellent repairs car looks great!! Completed in 1/2 the estimated time. Thanks
I felt like they did an outstanding job with every aspect.
I was extremely happy with my service. My car waa finished before time. I would definitely be recommending more people
Becca was so helpful and nice
This is the second time I had the pleasure of having my repairs done by Service King at the Marvin D Love Frwy location. One both times they did an immaculate job. I will continue to recommend friends, and family. The staff has an awesome attitude and was always very pleasant. Thank you for an awesome experience.
Everyone was very courteous and helpful
Service manager kept us updated in the car's progress, and did a great job on the body repair.
Ray was incredible...the team did a great job with my car.
Michael Serna was really great.
George was wonderful. He communicated very well and set the expectations upfront, for the entire process, which is very important to me. He's a positive, upbeat and professional young man. Service King is lucky to have him... Virginia Ferrara
Reye needs coaching on his Customer Service skills. My car was not cleaned like you normally does it, it still has spots on it..
George Sanders, service advisor, did an excellent job in keeping me informed on the status of my vehicle. I also would to mention the fact, that he went the extra mile to pick me up after closing, so that I would be able to get my car. I love that the team at Service King did an awesome and excellent job in repairing my car. Thank you so much! Ms. Kamilah J
The whole team @ the Service King Oak Cliff location was very happy to work with my needs. Joe and Beca made sure I was taken care of.
The car was completed before the scheduled date. Thank you
The Service King Representative, Ray was very polite. I did have a few questions about the repairs upon inspection of my car. I noticed the seal on the back passenger window was a little loose and the back bottom door edge had a bubble look to it. I was informed that all repairs had a lifetime warranty as long I was the original owner. My reply was that's great but I shouldn't have to worry about these issues because things like this should be resolved before my arrival not after. All this would cause is inconvenience.
Great service and great attitude !
Continue to do the perfect job. I had a great experience.
Thank you for the a job well done.
Very impressed!! Thanks Michael Serna for all your help! Went above and beyond to make sure we were satisfied. Friendly staff @ 67 - Dallas.
I was not pleased with the amount of time it took to repair my jeep. Also it didn't make sense to me to speak to someone in Chicago to be routed to Dallas.
Everyone was fantastic! The car was ready a day early. I was kept informed of the progress of my car. Thanks for everything
I was not satisfied whatsoever with the experience of my vehicle. I received a call to pick up my suv 04/03/15 at 05:50 p.m. to pick it up and so I told the person who I talked to that I would pick it up the next day. So I went today to pick it up and brought it back. When I got home I found too many details that should of had been taken care of even before they called me the day before. The door handle that the door has its chromed and they put a black one. Second of all the dashboard was all dusty from the work that they had done. The corners of the door were not buffed. Also on the door that they replaced the speaker was not working. So I called the guy from the shop to tell him about what was going on and he said to take it back on Monday, but I took it back and told him that they need to work on my truck. I believe that they should inspection the work before they call the customer to pick up the vehicle and not give you crappy
It was an absolute pleasure working with Michael! He was very informative and made the experience feel like a breeze. I will highly recommend him and this service king to friends and family.
The service rep (Joe)was very personable and a good representative for your compan.
Great work, I was well informed throughout the process
Service King personnel were timely and professional.
I was really impressed with the customer service and the service done on my car. I definitely will be recommending people to service king. Service King is number 1!!!
The staff was very polite and curious. I had a great experience and are very pleased.
The bumper repair looks fine, my problem is the cracked windshield that wasn't cracked when it went in the shop. I called and was informed it would be replaced and the shop would contact me to schedule this repair, that was Tuesday morning, it is now Wednesday afternoon and I still haven't heard from anyone at service king. This lack of customer service is familiar, in the 2 weeks my car was in for repairs, the only call I got was from the shop that was too busy. They called to get my permission to move my car to another shop (he said in Arlington). My car was, instead, moved to oak cliff and the only contact I had with Manny Romo was initiated by me when I was trying to determine the status of my repair. I wasn't even called when my vehicle was ready to be picked up, I got a text saying the repair was complete on Saturday and finally called on Monday to see if it was indeed ready for me to pick up. Absolutely horrendous "customer service", if that's what you call it.
I was quoted a repair completion date of 1/16/2015 and never received a notification of a delay in repair date. After 1/15/2015 I never received another notification. I initiated call on 1/16/2015 to inquire about completion time. I was told my car would be ready on 1/19/2015 I didn't get my car until 1/20/2015 at the close of business. I will never use Service King again due to their lack of professionalism.
Car looks like new thanks service king
Thank you very much for the very timely service. Mr. Manny handled my case great. Mr. Manny get better and thank you Service King.
Manny was awesome and I really appreciated not only his calls but the electronic status reports. Thank you