Clear communication about the status of my car
Done before the estimated date
John kept me informed throughout the whole process and was courteous and helpful - very much appreciated him!
I appreciated the time you all took to keep me personally informed. The technology sending updates to my phone is a good backup but speaking to real people first shows care.
Gavin was just the best. He kept me updated on everything and was just so nice the whole time. Awesome job!
Vehicle Make : Volkswagen
Gavin was extremely professional and helpful and the service was finished way faster than estimated!
Mandie was great
Explained everything and delivered the car as new
I will recommend them
Gavin and everyone at Service King were outstanding to work with. The car looks great and the bill was exactly what I expected with no surprises.
Josh at the Midway location did a wonderful job making sure I was updated and helped with a second car that was sent to another location.
The gentleman that was our service provider was excellent. Service King deserves over a hundred and 25%. we will definitely be back.
John was especially helpful and courteous through the process. Thank you, jane
Very happy with the service we received! Tim did an amazing job!
Great follow up by Amanda
Sal did a great job keeping me up dated everyday on the status of my car. I am very pleased with the entire service.
Awesome service with awesome people working. Everyone was very nice and kept me up-to-date with the progress of my car. Definitely recommend for anyone needing their car worked on. No question I will be back if needed
Excellent customer service! Mandy was great and so was the entire staff. Thank you so much. This was out second time there and We are always impressed.
I was surprised it took so long. Gavin explained everything but it is hard to pay that much money for a rent car because we are a one car family and had to have a car. My husband is ill and 8 days for a fender bender seems excessive. But Gavin was a sweetheart. I'll continue driving the next fender bender.
Thank-you for keeping me updated every step of the way and finishing ahead of the estimated time
It was a little disruptive to my life when my car was not ready as quoted. I was flexible and we worked through it. Maybe add in some pad time for the unexpected so the customer can plan accordingly.
Appreciate the kindliness and quickly getting my vehicle fixed. Love getting the status updates.
Sal Reyes was an excellent service advisor. Always kept me informed and updated about the status of my car.
I liked the periodic updates that I received giving me the status of my car repairs.
Joshua did a very great job keeping me informed and updated with the status of my repairs.
I was kept up to date daily during the repair. My service adviser answered all my questions quickly and completely. I have used Service King before and will continue to use them and tell my friends how good they are as well. The workmanship is excellent. I can't believe how quickly the repair was done. You can't tell the vehicle was ever damaged. Thank You All!
Very satisfied professional and on time.
Liked the updates.
Overall the repairs were done great however There was still some unknown sticky substance on my truck from the repairs. It appears there is a chunk of paint missing from the back window as well. The service advisor was great. He did a great job on updates.
Mandi was very professional and I really appreciated all the updates on my car's status. I had a wonderful experience.
Excellent service, updates and commitment to results.
Excellent! Always kept up to date on work and delays.
Found residue of what looks like paint primer on both driver and passenger windows, also on both side mirrors, and on the drivers side quarter panel, it will not come off. There is still a crack in the locking mechanism for the trunk and the trunk will not close properly
My friend recently used Service King and recommended them to us. The service we received was everything she indicated and more. We appreciate their honesty. We were texted regularly as to the progress of the repair, thank you! We will recommend Service King to our family, friends and business associates. Gavin Pillow was very professional, friendly and did exactly what he promised. He's a real asset to Service King!!
Everyone did the most amazing and outstanding service
I would never EVER bring a vehicle to your shop again. Josh Satterwhite did a great job but the GM botched the process. He refused to put the parts back on my vehicle even after insurance company paid to do so.
I was pleased at the end of the repairs.
I was impressed by every person from the front desk all the way to service like Joshua and the rest of
Gavin was great to work with and was very honest about the process. I really enjoyed working with him.
None of the issues I had with Service King were his fault, but the first time I took my car in after scheduling an appointment, they said my car would not be ready for up to 2 weeks and my rental car was only for 2 days, so I had to reschedule my appointment and take off 2 days of work to bring in my car. the day. The day before my appointment I called to see if I could bring my car in later but since there were no available times, I kept my appointment. The day of my appointment I called to say I was running a few minutes late for my appointment and they said my appointment had been canceled, but I never canceled my appointment. They did eventually fit me in at the same time, but it was very frustrating that the customer service line canceled my appointment for no reason.
After all of those issues, Gavin was very helpful. It was a pain to get in contact with my actual location and not ideal to call the corporate customer service line only to speak with someone ina different area that had no idea what was going on with my car in my location. I wish there was a direct line or email or contact my shop.
Again, Gavin was great but I think Service King corporate could do a lot better
My service advisor was very front and kept me posted along the way
Hail Damage repair was excellent.
However...other scratches on vehicle were found that were not present when I dropped vehicle off (1800 miles on the meter and, yes, very meticulous about car). Also, protective film on pax side mirror was indented - again, not previous damage. Pax side window interior had gummy residue. Other things missed on cleanup. Wouldn't be too concerned if this was higher mileage car and not brand new as was the case.
Excellent job by Gavin. A real PRO
Love the text messages. Truck looks great. Consultant was awesome
Josh Satterwhite was EXCELLENT! He took us through our repair process step by step, it was awesome and really appreciated. We will always use Service King and will highly recommend them to our family and friends. The work done was perfect. Thank You!
Job well done and service exceptional
John, was the very best a person could ask for in caring of my car, attention to detail from start to finish.
Thank you for the daily updates. They made the wait less stressful.
Wonderful customer service just an awesome experience all around. Job well done ladies and gentlemen job well done.
I amazed at the speed, accuracy and timely manner the work was executed professionally. Thanks and keep up the work.
Logan is a truly outstanding representative of service king . He was helpful with getting a car rental to explaining what work had to be done. He has worked on my company car twice and he and your crew did an outstanding job both times. I have recommended this location and Logan tiny superiors if any of our company vehicles need work. Thank you
I was very satisfied with service king. My bumper didn't come out the correct color and it got re-paintrd..thank u for taking pride in your work!
John was very helpful in getting my car repaired and ready earlier than anticipated at my request.
Excellent service and great service advisor! Logan kept me updated as to the status. VERY helpful and knowledgeable. I would recommend Service King to all my friends.
Logan is an asset to the company he has a servants heart for the customer and knowledge of the repair work done on the customers vehicle
Everyone was very pleasant and helpful. The technician that helped me was Logan! He was very informative and professional. I would definitely recommend this location.
Going beyond amazing customer service by taking care of all my needs. Gavin Pillow showed that friendly service is still out there! Thanks again for all you do and thanks to all that worked on my car at Service King.
Logan Darwin support has been great!
Thank you soooo ! Much service king you all did such an awesome job awesome awesome job that when I picked up my car I didn't even recognize it . Thanks I hope I never need you again but if I do you will be my first choice of service and I will highly recommend service king to everyone .
Everyone was helpful and awesome! Garen answered all my questions and kept me updated the entire time! He was great!
I was told the car was ready. When I went to pick it up there were several obvious problems. Car was left. If someone had inspected the vehicle they would have seen the problems. Not happy at all
Joshua did an excellent job for me ! I can, and will, recommend him and this location for car body repairs.
Gavin was great!!!! He took very good care of my car and even went an extra step to help me out with another trouble I had! I left very happy, i will be back soon!
Great people that go above and beyond. Thank you Margo.
Text messages are very helpful
Thank you for the daily updates on the progress.
Very good and professional.
Excellent job. Completed 7 days early. Professional customer service by John.
So far all seems well. Ive not driven much yet.
Joshua was on top of the service of my car and keeping me updated on a timely manner as it was fixed.
Quick, great communication, repairs are satisfactory so far.
Gavin was great and very helpful.
My Advisor Gavin Was Really A Pleasure Working With.
My Car Could Be Practically Brand New, Thanks To Him & His Team.
I Will Be Recommending The Midway RD Service King To All Of My Family And Friends.
Working with Logan was a great pleasure! Great at communicating with me and very courteous on the phone and knowledgeable! I'd definitely bring my car back to service king, but no offense, I hope I don't need to. Haha Thanks again!
I like the constant updates about the status of myour vehicle. It showed me how much he cared about his job and his dedication towards customer satisfaction.
Completely satisfied. I love how you give updates during the entire repair process. Everyone was extremely nice and professional. I would gladly use your service again.
Thank you so much to take care of me , specially
Mr Joshua for helping me whit insurance matters
And taking care and fixing me car perfect.
Really good communication!!
They did an excellent job and finished in a timely manner. Really appreciated the update texts throughout the repair process.
Communication and updates were frequent and informative...both by text and telephone. Employee interaction was pleasant and professional. Timeline for repair was met. Great experience. Thanks!
Repairs to rear bumper cover not properly completed.
The team that worked on my car was excellent! They kept me informed of every step, which I appreciated, because there's nothing like the comfort of your own car.
Vehicle Make : Volkswagen
I was suprise with your professional atitude. It was a pleasure to work with Mr.Darwin.
Logan was up front on the time frame for repairs. He also made sure the vehicle was ready on that date. The text message updates were very good:
The entire experience was very smooth and stress-free. Gavin did an outstanding job of laying out the expectations and keeping me updated on the progress. I would gladly recommend Service King to anyone needing collision repair.
Excellent service throughout the process. Thank you.
The repair time took longer than anticipated but service rep, Logan, did a wonderful job of keeping me informed. I really appreciated his proactiveness in that regard and also really appreciated the car being cleaned before I got to pick it up. Would come here again but hope I don't have to.
I appreciated being kept in the loop as far as how the repairs were progressing. And everyone I dealt with were friendly and helpful. I am pleased with how my truck turned out.
I just want to say thank you!! I like the fact that you kept me informed on every step for the entire time. Made me feel like everyone cared. Again, thank you!!
It was aN overall favorable experience. Especially the customer service provided by the USAA rep. Amanda. Mandy kept me updated and delivered the repaired vehicle ahead of schedule.
I was updated everyday about my car and I really appreciated that. Very good service
Logan Darwin was exceptionally helpful. Great service. Explained how
Things worked and kept us updated. We could not be happier
With his service and help!!!!
Logan was very good at keeping us informed and the automatic text was a nice backup. Car looks good as new which is what we expected from Service King.
Josh was great with keeping me informed
Underpromised and over-delivered. A pleasant upgrade
Compared to typical "customer service" these days.
Logan kept me updated appropriately about the car
No comment. Just thank you very much
Service King is my place, always treated like part of the family.,.and Logan is always so sweet and on top the everything. I haven't and will never go anywhere but Service King for my repairs!!
It was my first wreck to be in, so I was clueless as to the process: They were super nice and made the process easy!
Something is wrong with my car now. Out of no where I have daytime driving lights (which I never had since buying this car) and now the inside always smells like something is leaking. It's not exactly a gas smell, 'ore like glass mixed with something else. I'm very upset by it and will be calling back to get it fixed very soon.
Logan was great and very helpful
My car looks great! Logan was very helpful.
Vehicle Make : Volkswagen
Fast and efficient
Logan Darwin was great! He is why I came back again.
Gavin was great handle our case let us know every step of the way also delay on the vehicle also like the text updates as well great customer service ????
Could not has asked for better service.
You guys always do great work and the customer service is always above and beyond. I will recommend Service King to anyone that is ever in need of this type of work. Thank you again for being so great.
Logan went out of his way to make my experience hassle free by working with my work and travel schedule! Thanks Logan!
Excellent service. Glad to see a place that treats customers with so much courtesy. Was kept up to date and work done on time and to perfect results.
Logan was awesome! He kept me informed, handled everything for me and made sure the car was nice and clean when I picked it up. I picked it up later than expected because of a work trip, and he was accommodating and flexible. Thank you Logan!!
This is the second time my vehicles have been repaired at your shop. The initial inspection and having parts ordered before vehicle is left for repairs is a great idea. Having a car rental in same building is an added plus. All people involved are a great pleasure to deal with. My hat's off to a job well done. Thanks for taking good care of us and our vehicles.
Everything was handled very professionally and my car was delivered on time. It looked great since, in addition to the repairs, they washed and vacuumed the car.
Excellent Job with great feedback, and outstanding customer service, thank you very much????
Everyone did a great job and I was really happy with my experience! I really appreciated all the texts to let me know where my jeep was in the process! I will definitely be back!
Gavin was extremely good at communicating expectations even when my car was going to need more work than the initial estimate. The text updates and calls from Gavin, and the fact that he took care of everything with the insurance company was such a relief. Also made a huge difference that enterprise rental car was right there
I love the daily updates. Everything was so easy. I didn't have to worry about a thing. My vehicle was ready before schedule.
Logan did a great job. He explained everything and answered all my questions. The car really looks good. I appreciate his. Efforts at getting the car back to me in a timely manner.
Service king, Gavin pillow in particular, were excellent. I rate them 100%
Very courteous, very prompt , great work, high quality
Gavin was very informative and put me at ease
We were told that the car was ready to pick up but when we arrived it was not ready. No one told us there would be a delay. We wasted a trip down there because of your lack of consideration.
I appreciate the way you kept me informed of the status on my vehicle.
So far, all seems well. Thanks for the communication!
Took too long but its gucci
Very good customer service
It was painless and not frustrating at all. Great work!
Customer service is great. Wonderful experience.
Please continue to provide timely status updates during the repair process. This really helped me out a lot.
The customer service was excellent,amenable friendly,and gracious. They totally accommodated my error in my dates with ease! Even the inside of my car came back in better shape!
Once I arrived, I noticed several issues. Surface scratches on the tailgate, a big screw in my left front and a very noticeable area on the back left where something hit my truck. Logan was "Johnny on the spot". Within 30 minutes, he had me back on the road. Very satisfied with the repairs and service. Go Logan!
When I first got there to pick up my car we notice several swirl marks, rubbing compound that had not been removed. The lower part of the fender and where it met the rocker panel was not properly aligned the are in question was about 4 inches long and it was twisted out about a ****/4 inche.
John worked on it and then had one of the guys take it to the back and work on it some more.
I drove off and the rear right fender immedaiately started making a buffeting noise. I pulled over within 500 yards stope that car found out the the bottom ****/3 of the fender was loose and not attached at all.
I returned and saw John and showed him the issues. I asked for the manager and Tim came out and looked at the car. He told John to take it back tape off the lower portion of the fender and rebuff it.
I waited about 10 minutes and then started home.
I looked at my dashboard because normally the speed is shown in a two digit format in the center of the dash. The Tire Pressure Monitoring system was showing. I took pictures that I will show on Monday but the pressures were as follows: LF42 RF39 RR30 LR40.
I know when I brought it in the front two tires were **** lb low. So I appreciate them noticing and addressing it. How ever it was not acceptable and had to stop again to correct the tire pressures.
I have used Service King several time in the past 10 -15 yars and have always had a good experience.
I wish I could say the same this time but I cant.
Joshua was amazing and kept me updated through the whole process. He stayed up to date with my car and my needs. Thanks Josh!
We could not be happier with the excellent customer service at this Service King location!! We worked with Logan, and he was very attentive to our car repairs and meeting our needs from start to finish! The quality of repairs is excellent as well. We will definitely be referring people to this particular Service King and Logan. Very, very pleased!!!!!
Absolutely thrilled with the amazing team at Service King!! We worked with Logan specifically on our complicated car repairs, and he was incredible with keeping us notified of the progress while the car was being repaired. It's hard to find excellent customer service these days, and Logan and the staff far exceeded our expectations! We have already recommended this shop to 2 people and will continue to refer this Service King and Logan in the future!!
The staff was very professional and polite. I liked the fact they handled the repairs in a timely manner.
Logan Darwin was a pleasure to work with. He kept me informed through the whole process. The car looks great and I am very pleased.
Mandie my service advisor was outstanding!!
This was my second experience with Service King on Midway in Carrollton. I was pleased with the professionalism and swiftness of the initial process when I brought my vehicle in. Logan Darwin kept me updated thru the entire process. I was very pleased with the results of the repair especially the paint finish, the proper fit-up of the replacement parts and the detailing to finish the job properly. I will refer you to my friends. It's been a pleasure doing business with you again.
Awesome job. Have been using service king for 20 years. And recommend to others when they need body damage repairs.
Logan Darwin was friendly, polite, efficient and went above and beyond my expectations. I brought my car in a complete mess. When I picked it up it looked like a different vehicle. Logan made sure the outside was detailed and the inside was vacuumed. By far the best experience I've had at my many visits to Service King. I will be back because of the service Logan provided.
It was basically just good customer service,courteous polite and friendly
Mandi Reed was very nice. My car came back very clean. Actually cleaner than how I left it. Inside and out. Excellent service & beautiful job.
repair were awful next time i will take somewhere else low quality low comunication.
I made comments about my horn no longer working. It wasn't address or fixed
Much appreciated Logan and his team keeping me informed and setting realistic expectations for me.
Vehicle Make : Volkswagen
Great customer service! Highly recommend!
Beautiful job - well done! Thank you!
Gavin Pillow did an excellent job taking care of my car. Everyone that I spoke with was quite helpful. Thank you all for a wonderful experience with a bad situation.
Great staff and service. Logan was very helpful and shared all information I needed to know. This is my second time being serviced here and I don't plan on going anywhere else .
From an industry veteran I only trust my auto
repairs to Service King. They have perfected
the secret sauce, top shelf service!!
I used Service King back in the mid-nineties for a crash. I was extremely pleased with your work then. That is why I requested your service again. I am equally pleased this time. And I enjoyed the daily texts and updates. I would and will recommend you to anyone
On time, well communicated and work was done with high quality.
Gavin was delightful to work with.
Service King did an awesome job! Gavin was great with keeping me update with the process and he worked quickly and efficient! Job well done!
The repair was finished as schedule
Logan Darwin was amazingly courteous and very professional. He handled the repair process very well and promptly. Strong kudos to Logan!
Car was not repaired correctly. Did not take possession. Will try to pickup tomorrow.
I was very happy with the work on my truck .Logan Darwin worked with he on my schedule.it was comeplex and he helped me out. I thank Logan and service king. On a job well done.
Zachary did an excellent job keeping me informed on my car's progression of repairs.
I was very pleased with the convenience and courtesy of the staff!
Goof work, Zach did a great job keeping me informed. I'll be back. Thanks!
Logan was very nice and the team did an excellent job with the repair and the cleaning. Better than it was before the accident! Very nice. :)
My service advisor Mandie Reed was very nice and knowledgeable.
I was updated on the status of my car in a timely manner. My car was finished on time and the repair is undetectable.'
I appreciated the quick turn around and friendly staff.
Logan is a great representative of Service King
Communication is terrific
Delivery was as stated it would be
John did a wonderful job helping navigate me through the insurance claim maze and kept me well informed through every step in the repair process.
Logan was helpful and kept me informed throughout the process.
* Excellent communication - text messages during each step of the process
* Knowledgeable, friendly service consultants - kept me abreast of situation throughout the process
* Quality service
I was kept up to date on the process and it went smoothly
Logan did a great job with communicating and meeting my needs. He tried his very to finish the repairs within 30 days so I don't have to pay out of pocket for car rental. And my van so far is driving like new. I am so pleased despite the accident. Thanks Logan and Service King.
Great job and dpne in a timley manor
Logan did a great job coordinating my repair between working with the insurance to helping me in an off hour pick up. I would be happy to reccomend Service King.
Logan, was very professional and knowledgeable, surpassed our expectations. Defenately will recommend service king.
The wrong parts were ordered and it took 2 business days to replace front bumper that was scheduled 5 days in advance to complete. I think parts were ordered that weren't used, I asked for all broken parts and received none. I was told the left bracket was all that was repaired. Not replaced. I feel I was owed $300-400 back. Built in labor charges and documented emails saying they would do away with some charges since there was no painting, were re added. To make the total out of pocket expense a wash. Looks good, didn't argue the charges of labor... I unfortunately wouldn't refer your business. Zach was great on a side note. Parts manager or ordering person, not good. I had 3 email confirmations about the right parts, still came in wrong. Why? Bc they used the vin, not the part numbers and changes to the grill we discussed in person and email. 3 times. If your sole job is to order parts, why didn't you 10 key the right parts? Not the vin. Just lazy. Zach was ok.
Everyone was very professional and very helpful through out this process!
Job well done. Thank you.
Logan did everything he promised
Logan Darwin kept me updated everyday and I was completely satisfied about my truck thank you
My car was perfect. Also, cleaner than when I dropped it off for repair. Thank you for the great repair job done on my car. I appreciate the great job and customer service keeping me updated on the precess. Pleasant experience under adverse circumstances. Sincerely, Judy Francis
I liked that Logan was upfront about the repairs that may or may not have been covered by the insurance claim and how well he answered even just my few questions. It's nice to know that an experienced, knowledgeable person is handling your repairs... plus the paint matching is the best I've seen. A great big applause to your paint shop as well.