Didn't do the job and had the audacity give me the **** car in pieces. HORRIBLE SERVICE.
Vehicle Make : Volkswagen
Pleasant encounters, I loved the text message updates. Speedy fix!
I liked receiving text updates about my car repairs. Marshall was extremely polite and helpful.
Repaired in a timely manner! Kept me informed during the whole process...
Costumer services it's terrible
Vehicle Make : Mitsubishi
The messages that I received about when the car would be ready were very confusing. I received a text saying it would be ready on October 3rd, but the phone call said Friday, then a text saying on track for October 3rd.
When I picked up the car I was told that my headlights were out and I needed to replace the bulb, but I took the car to my nephew and he found that the lights had not been plugged back in after the repair.
I really liked the updates on the progress of the work on my vehicle great job thanks very much for great service7
Marshall was a great help. As the claimant he set me at easy right away. The insurance company, based on pics, sent me $722 and eluded to the fact that that was enough to fix the vehicle. Marshall got me in next day, took over with the insurance, finished before the estimated date, and did a great job. Even went above and beyond. Total cost to fix $1700 and I paid $0 (as it should have been.)
Vehicle Make : Mitsubishi
Everything went very smooth. I was wondering about the total payment. Star farm had allowed a $160 " credit" to NOT replace the black guard under the rear bumper and my wife signed off on that. Service King had all the info pertaining to our claim through State Farm yet the item mentioned was replaced anyway and we were charged accordingly. We made no fuss about it at the time we picked up the vehicle but began to look at info provided to us at the time. It is my belief the correct charge should have been $599.81 - $160. The rear guard should not have been replaced. Had Service King questioned about the " appearance allowance" it could have easily been explained and we would not have been charged the extra $160. Everyone we dealt with was very accommodating and very polite. Thank you , Mike Reed
Wow, nothing but good things about my experience. I appreciate Yontel and his professionalism and I Ann glad to have my car back.
Chet and Laura were real nice. I appreciate the good work on my car. It took a little long, but I understand the frame machine broke and had to be repaired. It actually worked out fine for me. Thank you I'll likely be back with my Mom's car.
I loved, yes loved getting the text updates every couple of days from beginning to end. I also liked the personal car updates texts from 'Chet'. 'Laura' was great at just keeping her patience with me as I asked my many questions. Even the gentleman who gave me an extra few minutes after 6pm to help me navigate through my repair statement when I picked my car up yesterday after work. My sincere thanks to everyone.....Eileen
Everyone was friendly and nice kept me updated on my repairs I would recommend friends and family .
Chet Trammell at the Mesquite Service King off of I-30 was very helpful and professional. I appreciated his service and his taking the time to walk me through line items. Great service! Thanks a lot. Carole.
The body shop done an excellent job. Thanks service king.
You guy's did a great job, thanks!
I saw in my receipt that i was charge $22 car wash an it looks like they just clean it with a towel because all the windows are dirty. Also one of the tail lights was not repair and I am still waiting for them to call me.
Great customer service and love the communication thru text. Thanks
Very satisfied! Got texts everyday about the progress of the repair, very good work, and best, my car was very clean outside and inside. Thank you to the whole team!
Perfect job, well done! I would recommend to anyone
The customer service Representative from State Farm (sorry I forgot his name at the service center off Hey 30 in Dallas Tx) was very helpful and polite.
They kept me updated daily
Finished early. Good job.
Car looks great. Treated me and my car very kindly. Appreciate it very much!
Follow up with emails and phone calls make the service excellent.
Thanks for the professional attitude and service. The Jeep looks awesome!
Picked up my car today and everything looked great. Thanks for the great service.
Just an awesome job all around. Marshall Dodson did an excellent job and was very informative.
They did a great job repairing our car and worked me into a busy schedule ! Every person I encountered was very nice & helpful.
I was pleased to be updated by friendly caring staff & the shorter period of time they got my repairs done. Good job!!!!
Your team did an excellent job, it looks like my car was never even damaged. Thank you very much!
Excellent repair great customer service
Take so long,,, change several times the pick up day
Excellent work and fast service. Thank you for a job well done!
Yes. Service King did a great job
Lack of communication in the beginning caused some misunderstanding on my part. If the person calling to make appointment could have explained service King's procedures and eprojected due date, I would have understood what to expect. I have no complaints after that initial visit.
My drivers side rear bumper is damaged. It was not damaged when we brought it in.
Excellent customer service! !
All your staff was very courteous and professional. I appreciated the updates I received throughout the process. I was very impressed with the service I received
My representative Zontel was fantastic. However the convertible top on my car is misaligned and it will have to be put back in the shop and another rental will have to be made so that it is properly fixed. I have a hard time believing the company that put the top back on the car didn't know it was not right.
Service King went beyond my expectations! They went out of their way to put me at ease during this stressful and difficult time. The work on the vehicle was outstanding. I would recommend them anytime. Marshall in Mesquite took very good care of me. Totally satisfied with the service I received.
my repairs were finished early and the communication throughout the process was incredible!
From dropoff to pickup, I was treated with respect and total professionalism by all team members of this Service King location. The Service Advisor that handled my project, Mr. Chet Trammell, provided excellent leadership and communication, and is a true Professional in his field!
I very highly recommend Service King, (specifically) the 4036 W. I-30, Mesquite, Texas location!
Mr. Jackson provided excellent service! Appreciate the updates and care taken with my vehicle.
Zoster was very personable with my wife and I throughout the period that our vehicle was in service. He also kept us in the loop on the status of the car.
Zontel is awesome! Great professionalism and customer service. I will definitely recommend Service King in the future.
Everything was handled professionaly
No suggestions, everything was great, the receptionist Laurie and Chet were so kind
Th best experience I've ever had with a car repair! Super knowledgeable and very friendly. Excellent customer service and they even gave me frequent updates as my car was repaired. I'd definitely recommend this shop to others. They made the process stress-free!
Thank you for keeping me informed via text msg great customer service
I think vontel and his team we're very prompt and they did a really good job on the repairs vontel tell me that he would be thru within a week and that was real true he was done and the work is great thank you Service King for putting me back in my car within a week
Marshall &! Receptionist were great. Having car rental close is a big help too.
Very pleased with your service.
The front passenger inner fender cover was not replaced even though it was mentioned during the initial walk around, when we discussed about the damage that was caused on the vehicle by the accident. The bill also called for a car wash and detail, but there was residue from the buffer on
the front bumper, diver fender, driver door, and driver side mirror. There was even some residue on the steering wheel, shift knob, gas, brake, and clutch pedal. I'm guessing from when the technician was driving the vehicle after he was done buffing the vehicle. Besides those issues the rest of the repairs that were performed look amazing.
I had a good experience with Service King. I was really nervous about leaving my car but My service advisor Zontell Jackson was the best. He assured me that my car would be put back together correctly and like new. He was very informative, explained the repair work and kept me informed of the process every few days.
I was so pleased with the updates this is a new service because last time I wrecked my car this did not happening and I was calling all the time fir an update
Zontel Jackson was great
Car looks teirrific
I did not look real good yet but will tomorrow and I Am due if I find anything it will be handled
Job well donr
My service rep was extremely helpful and made this whole process significantly easier. A on professionalism
The service representative was excellent!
Thanks much--car looks good as new!
The staff at the shop were very concerned about my satisfaction. Very good customer service, very friendly, and very informative. I enjoyed working with Marshall very much.
Thank you for keeping me updated on the status of my car until it was ready for pick up.
Excellent customer service
Great service from start to finsh
Great experience . Zontel made process easy and stress free
Zontel was courteous, helpful, informative and assuring
Your website and hours posted on the door said you open at 8am. I got a message my car was ready, so I came in at 8 with a busy day planned. The door was locked, lights in the office were off, no one answered the phone, and we could find no one when we looked around back. We waited 12 minutes and still nothing. I had to rearrange my whole day. When I did pick up the car, the fellow said he was in fact there, but was in the back opening gates or something. To me, if your door is locked and lights are off and no one answers the phone, you are not open. Even if you're actually there somewhere. Either a note should be posted or some indication there is someone there, or say you open at 8:15 if it takes you 30 minutes to actually open. The actual work and everything else was fine, but I was very unhappy about pickup.
James A Hogue
Mr. Chet was very helpful throughout the process. I signed up for text updates and was always kept up to date on repairs. The repairs for the vehicle were not scheduled to be completed until January 29th, but I was ecstatic to find out that the car was ready a week earlier. Great service! Thank you to Mr. Chet and Service King.
The staff was very professional, and the repairs on my vehicle were done quickly. I was quite impressed.
They completed the job on time, kept me updated, and did a great repair.
We appreciate the communication on the status of the work
Everything was great! Thank you guys!
Just awesome! Everyone was so excited about helping me out. Mr. Johnson was like a close friend in the way he worked with me. Great people there! 5 stars
Customer Service from reception desk to the manager was great
The bumpers and trunk are not aligned and the wheel cover is missing and light has a crack in it. I trust Vontel will take care of us Monday after the holidays. The manager said he would let Vontel know our concerns . Thank
Excellent job i'm amazed most defiantly I would use them again.
See you in a few months!!!!
The staff was super nice. They kept me updated on the status of my repairs, and had my car completed without any hassle in a timely fashion
My experience there was great the staff amazing chet, and Laura were great. I received daily reports, I would recommend all off my friends
Vehicle Make : Mini Cooper
Amazing job! Thank you!
The edges around the mirror covers where they meet the front trim is a little rough. I think they will smooth down over time from washing and waxing. Turn around time was great. Other shops estimated at a lower price but were backed up and didn't seem to want my buisness. The entire staff at your facility did a great job of making me feel at home and wasn't putout by questions.
You store does however need to repair the lights on the outside of the building. This time of year most women will not feel safe dropping off and picking up vehicles after 4:30PM
Great job with fixing my truck and keeping me informed on the progress
Job well done,on my vehicle as I can see so far only had it for one day and everything seems to be fixed and working great.
Great job..thanks for your speedy and well mannered personal care...!
Marshall was great providing me with excellent service and updates. Give that man a raise!
Job well done Excellent service I was treated like a real person
Great job and i was updated on the progress of my truck regularly by Marshall...
Marshall made a bad experience of getting your car hit as painless as possible. Car was done early and looks brand new.
Did not look into what I was saying was wrong gave me the runaround about the front end because it shakes at 70 mph said they had it checked out and aligned still shakes took it to lndependent dealer had a bent hub so I I'm going to new ins company
The customer service was great! I would recommend this place to other people. They kept me up to date on the status of my car and the results were beautiful. Hopefully I won't have to come back any time soon but if I ever need car repairs, this is the place to go.
You guys are the best from the beginning to the end of the process. I have NEVER been unhappy with anything you all have done for me. Thank you Laura and Chet and all the guys who worked on my car.
Great job in letting me know the status of my repairs.
Extremely Satisfied...very professional
Things started and ended well, however better communication between my representative at Service King and the insurance company about repair costs would have made the process better.
The best work and team EVER!Thank you!
What can I say, they hooked me up.
I requested that all damaged parts be returned with the car when finished; they were not returned, but discarded.
The service was absolutely phenomenal! Chet and Saul were super helpful. I will be calling tomorrow regarding my window not rolling up with one touch.
Thank you, the car looks great
I was completely satisfied with every detail pertaining to my car I would recommend Service King to anyone I know
Marshall was very professional and he took care of all of my car needs.
I really appreciated the notifications and confirmation on my car. I was always able to get in touch with Service King without any delay.
Mr. Saul Castillo, was knowledgeable, professional and courteous about the servicing & restoration of my Lexus. He arranged for my rental car & pickup. Mr. Castillo contacted me twice a week on my vehicle's progress and was trust worthy & reliable. My vehicle was repaired & ready in a timely manner. My Lexus parts replacement, restoration and paint job looks like s new vehicle & makes me happy to be a proud owner again. I like the lifetime guarantee of your outstanding work and will refer co-workers and friends to Mr. Castillo at Service King. Thanks Mr. Castillo & Service King!
For taking care of me.
Dr. Lillie H
The fact that they couldn't get the car into any of their locations and said it would be at least three weeks at the very minimum was unacceptable
Very satisfied with the work done on my car.
They got my back to me when they said they would. I appreciate that a lot.
Great customer service, and my car was repaired fast.
The management is great at this location
Job well done,excellent service, i would recommend others to choose service g i thank You to all service king team i would like to thank Chet for keep ing me update d
It's nice to know that Service King has such talented car people. I appreciate The good work that was done on car bumper. Good work!
Chet is very pro, a/c was out in the shop, but the whole team was pro. Wow, pride in your work does exist! Take care of this team. Workmanship looks great. Please pass this along to the team.please, we have found a body shop for our work.
Jennings Glass Contractors
Fast drop off, appraisal, and repair. Really appreciated being kept up to date on the status of the repair work. Great job guys.
The follow through was just as promised. Quality work completed. And they always had a cup of coffee available.
Very pleased with everything
So happy. Ya'll are fabulous!
Vehicle Make : Mini Cooper
Service King was great at keeping me informed on the progress of my car repairs. Very professional and courteous at all times.
Chet is a Rock Star.
And the repair work looks flawless.
This is the second "incident" with my Magnum.
1st time took 5 WEEKS! Service King had the repairs
Completed in 1.5 DAYS!!
I'm glad that I made the choice to let
Service King do my car.
Terry was very helpful, and a great expertise in her field. I am glad I came to Service king.
Vehicle Make : Volkswagen
My door had a piece that wasnt fully assembled. I pushed into place.The plastic black rubber trim you can see in the repaired side where else its not visible on my other door. It seems as if the door has to be slammed or close twice to ensure its closed. I also and passenger of the side where repairs were done can hear air. I did go back to location but the person whom did repairs was out on lunch. I hope you all do not have to keep the car because I had rental under my insurance. I would need a way to get back to n forward to work. This is an inconvenience as well being the car was with Service King for two weeks...
My looks great!! Yall did a great job !!!
Laura was phenomenal, excellent customer service from her, as well as Marshall. Laura just really went above and beyond....Absolutely Awesome
Marshal was really nice professional and made sure my experience was the best while they was fixing my car ,thank u so much for excellent service. My car looks better than when I first bought it.
I am so happy with the job they do on my chevrolet thanks for your help sincerely Manuel B
It took to long, but the work appears to be done well.
Service King was able to inform me throughout the entire process of repairing my vehicle. Text messages were sent periodically. Very satisfied. Excellent service.
Great service. Will recommend S K to my friends. Excellent customer service from Chet to the lady at the reception desk!
Marshall has excellent customer service. Office personell very friendly. Excellent quality workmanship. Would recommend to use Service King to family and friends.
I will call the owner because if your name is Service King Mesquite others and I did not feel that
Terry apologized for taking so long with my car. It was not in her control. I will always deal with terry. Very customer oreinted
Marshall Dodson was great! He really kept us informed every step of the way, and he has a very pleasant personality!
Everyone was professional, courteous as ND kept me informed. Awesome experience. Thanks Service King
Vehicle Make : Volkswagen
Thank you to all the mechanics that had a hand in repairing the damages. I also want to thank Terri Bowen for her outstanding customer service throughout the entire process.
Vehicle Make : Mitsubishi
Very pleased with my Service Manager Terri Bolen. She kept me up to date on the progress Service King was making on my repairs.
I regularly received updates on repairs which gave me a peace of mind. And the vehicle drives great! Thank you Chet for your professionalism
Awesome service! The staff was very courteous & helpful, I was updated daily, and the repairs are great!
Thank you for your great service, it was a pleasure to deal with someone that treated me right
This was my first accident in 30 years and the staff made it the best stress free experience. They continously kept me informed in a timely manner.I will refer anyone that needs them.
The staff was curtious and knowledgeable. They went the extra mile to make me comfortable. Great job!! Not to mention a job well done. On a scale from 1 to 10 I give the staff 10. Great job Service King on I-30 Mesquite,Tx.
Great team! Quick service!
Everyone was very nice and helpful. Chet was very professional and friendly. Overall very satisfied with service king.
Thank you for doing a great job in such a timely manner.
I loved it! And Chet Trammell was amazing!
The shop did a great job hopefully i never need anymore body work done to my car but if i d this will be where i come...thanks again to chris and the rest of service king team
My truck looks great thank you all very much!!!
The service was great an the repair was well done and in a timely matter very satisfied.
Just plain excellent from start to finish .
car looks great and it only took 4 days.
Chris was exceptionally responsive and polite. The whole team did a fine job.
Love the repairs and customer service was excellent.
It was blown away with how fast my car was repaired.
We appreciated the professionalism and genuine care expressed by both the receptionist and our service rep.
The only reason I gave a 9 in quality was because I did have to return my Yukon to have the door seal worked on. They fixed it and everything is back to normal. This is the second time I've used this repair facility and it's amazing! They are very friendly and helpful and go above and beyond. Great work!
I could not have been more satisfied with Chris, and his team. They 8did a wonderful job on my car,and gave it back to me in brand new condition. Chris kept me informed every step of the way. I was really amazed at how quickly they were able to get my car back to me,and I am very greatful for that. Laura Service King's receptionists is the most gracious young lady,and I am grateful for her calming nature. Thank you to your whole team they are the best.
The team at service king was great they kept me update on ever step of the way of my repairs. The staff was very nice & did excellent job.
Excellent job and nice people.
Love it looks like never ever happen to my car :-) :-) :-)
Great job from beginning to end. The vehicle looked great and even took the time to vacuum the inside for me. Their professionalism and overall concern to their customers is what places them a step above the rest. Thank you all!!
Very professional and excellent customer service!! My car was ready a day earlier than expected and looked great! Will definitely recommend to others! Thank you!!
someone at that shop on 30 dented my truck I stuck it in the body shop to get repaired not dented very unhappy
This is my second visit with Service King, and I'm highly satisfied with the service and the pleasant customer service
Very professional. No problems at all.
Tommy kept me in the loop of the status of my vehicle through completion.
Did a great job and was keep informed at all time
My experience here was great. There were nice people there. I like that Chris and the team was able to repair my car. Thanks for everything
Made bad situation easier to handle. Thanks
Someone could've offered me some coffee.
Great and timely service, overall very convenient
My service rep was Chris and I have only good things to say about him and the crew that worked on my truck, I could not be more satisfied with my experience and the way my truck turned out. Excellent job!
Thank you for getting my vehicle fixed so quickly. I appreciate it!
They Always do a great job. Chris has been my service advisor in the past and if always courteous and professional. The front office staff (lady) is always pleasant and professional as well.
The people were extremely friendly and my var was finished in a timely manner i appreciate all the help
Front office staff were prifessional, friendly and eager to help. Repair staff are magicians.
Chris and the guys who worked to repair my car did an excellent job. I would recommend them to anyone who needs car work done.
Thank you so much for everything and the excellent job Frank Rios did on my car. It looks very nice and I'm happy.
Vehicle Make : Volkswagen
Chris was great. The repairs were done perfectly and timely! Couldn't ask for better customer service!