Your company has superior customer service! I have been raving about Service King to all my family and friends. I haven't been driving my car yet, but your customer service is the best ! Getting daily text messages every day gave me the confidence that my car was being worked on and not languish in a corner. I took about 6 business cards to distribute them to friends and family. Im always lauding great businesses with great customer service. But great customer service is rare, that is why I was so impressed with Service King !! I'd be happy to do commercial for you !!
They gave me the best service dat any customer can receive. Job well done . Thanks
Bailin was more than helpful. I would return to the shop just because of his helpful and honest nature. He carried my car seats for my kids from one vehicle to the next and all my belongings. Also, he was very kind to my kids.
Ruben and Cesar went above and beyond.
The car repair took 2 weeks longer than quoted.
Keep up the excellent service I've been a regular customer since the mid 80's. I recommend your company to anyone who asks. I really appreciated the constant updates so again keep up the good work.
I was treated with respect and hospitality again the car looks great the front office and my case worker are awesome, very profetionl also to your service tests are amazing. Thank u service for an awesome experience. Bless u and ur family's. God bless u and urs.
Great job, very friendly employees!
Very helpful and friendly staff and I thank Susan and staff for keeping me up to date with the progression until my vehicle was complete.
They fixed up my car in a timely fashion and were extremely helpful with any questions I had.
Commuication was great. I always knew the status of my vehicle and we were very satisfied with the end result.
Vehicle Make : Volkswagen
I appreciate the attention to detail and communication acout status of the repair.
Best customer service ever ! When I dropped off my car for repair I didn't know what the expect or how long it was going to take. But everything turned out to be great the team is super friendly and helpful. I got an update everyday about my car and I just love that. The guy that was taking care of my care is the best and I appreciate the good job he did. Thank you so much by far my favorite repair shop!
Susan at the Ingram location was great!
Susan Varney handled everything from estimate to keeping us notified during repairs.She was most knowledgeable and so very nice and helpful Delighted with SERVICE KING.
They did an excellent job. Ruben Flores had great customer service.
Very courteous & professional! Job well done!
Lack of communication as well as 5 or 6 different estimated dates of completion taking almost a month.
Changes not justified. I called but received no return call. Had to go in personally two times to check on progress after I did not get a call back. When I came in once I was told my rep was at lunch, so I asked another rep about my car and why it was taking longer than I was told. Her response was, "well, we are really busy." That is unacceptable so I asked that my rep call me. Never called.
This was a bumper replacement with minor paint. It too ten days for get this done. I came by twice and saw my truck parked in the back for two days. Unsat
The team did a great job of getting our claim and repair done in a timely manner. The updates by text were. A great way to know where in the repair process we were at. I appreciate the time and the work put in by Susan and her team. We are completely satisfied with our repairs.
The job was well done and was finished faster than anticipated, which was good.
The work was done quickly; excellent work; pleasant staff at the service center. Would highly recommend Service King
Thank you Susan and your team!
Vehicle Make : Volkswagen
You took your time and did a nice job. Thank you.
Great service! Great staff etiquette! I am very pleased with my truck.
Can't think of anything. Great job :)
Really appreciated texts regarding progress of repair.
Service king good service and reapair
Very friendly staff..
And very satisfied with your service..
Definitely over the top...
The service was completed in an efficient manner. And I am pleased with the work that was accomplished.
Very pleased with the job done and keep in touch with the customer
The team was able to complete the work on my vehicle a week earlier that they originally quoted. It was helpful to get regular text messages with work updates throughout the experience. The team members that received my vehicle and close out the ticket were very professional and had good customer service skills. Good job by the whole team!
I thought the hail damage would be taken care of, but overall...Im glad to have my business machine back. You guys did a great job.
Thanks for the notices to let me know about the process until completion
Awesome job kudos for all of you.
All the staff were friendly made me feel at ease I didn't feel like they were too busy for me, Susan was easy to talk to, all staff very friendly.
Thank you for the detail and great work I really appreciate it
Great experience and quick turnaround on repairing my vehicle. I will request your company again.
Awesome team! Thanks you for the not only great service but it was fast! Service King will be my first choice!
Your Service Rep was very Professional, and very informative.
Plenty of contact! Great team!!!
Excellent service....my car looks great!!
We thank you for the satisfaction your team has given us. The repair job your team has done on our dodge truck was outstanding we appreciate your time and effort yours truly the Castaneda's keep up the good work. Thanks
Great customer service with great work.
Great job, professional, and fast service.
Ruben handled everything to my expectations. Kudos to him!
Job done on time. Great customer service.
Susan kept me posted on the repairs on my truck.
I was happy with the service. Everyone was friendly and accommodating.
There could have been better communication throughout the process.
No hassels. Felt comfortable and didn't worry about my car. Service was excellent. I was surprised when they called to tell me my car was ready. Thanks to all at Service King.!!!
Was a good quick experience. Ruben and the staff are all very pleasant.
Reuben was great and service was great.
Awesome work! I want to thank everyone on the team for getting my truck back to its normal self. Service King is definitely someone I can trust. Thank you!
Friendly and professional staff with quick in shop service.
I was told my vehicle would be ready by the 28th. I got updates right up to the 28th and then the notification and communication stopped completely. When I called about the vehicle I was told "because they had other vehicles they had to get out at the end of the month before mine so it had to wait " ....and that the painter didn't show up so hopefully by Monday it would go to paint, I waited until Tuesday and left message for someone to call me back for an update, no one called back. Called again and they said the car would be ready by the end of the week spoke to Ruben. Friday rolled around and no update no call , so when I called I left message again but no one returned my call. Called again later on close to 3 they said they were shooting for 5 on Friday . ....no call. Finally got a call on Monday that it was ready , when I went to pick up vehicle no one was at the front desk but there were two people in the offices but not one got up to see if I've been helped. 10 minutes later the young lady at the front showed up and told me Ruben would be with me shortly , he stepped out side with another customer. I was in a time crunch and had to leave to pick up my kids;15 min later the lady at the front desk was nice enough to take my payment so I could get my kids in time. After running the a/c there is a hissing sound coming from the vents , to be quiet honest do not want to take my vehicle in , just because of my experience so far with service king.
Ruben was a great, kept me informed throughout the entire process which was greatly appreciated.
The people there were really nice and helpful. They did a really great job fixing my car and they had it done very fast.
The service was pretty good .
It was a comedy of errors, I am sorry to say. We went through three service reps, came in for our first appointment only to find it had never been entered into the schedule. That happened because the rep I met with quit and did not file the paperwork before leaving. There were multiple appointments that had to be rescheduled and the car ended up being at your shop far longer than anyone had imagined. On top of that, your workers painted one part of the bumper the wrong color, and that required extra time to fix. I credit your office with telling the truth about that, but the experience turned into an exercise of patience....Sig
Great customer service
Great to the word on timeline
Very pleasant employees. My car looks great they went above and beyond to accommodate me. Would recommend to anyone who needs work done on there vehicles. Thank you service king.
No communication and took almost 2 months to fix
Vehicle Make : Mitsubishi
Daniel was very informative about the process and very helpful when i called to get updates.
I was very pleased with both David n Margie. I was always kept abreast of any all work done on my vehicle. Both were very professional n courteous at all times with me.
I am pleased with the work done on my vehicle and also the fact that I have a lifetime warrant on my vehicle.
Thank you to both of them!
Vehicle Make : Volkswagen
I had expected more communication from Service King during the repair process. Instead I had to make calls anytime I wanted to find out where they were on my repairs.
Slow and poor communication
Vehicle Make : Volkswagen
Every thing was great
Service King and its associates did a phenomenal job on our BMW! We were happy with all of the updates and that our vehicle was ready when promised!! I'd definitely reccomend Service Collision to friends and family!!
Great job..fast and very reliable with time frame..
Work was completed as scheduled. No hassle. No problems. No one wants to give up their vehicle for a time to get put back in driving condition, but Saervice King made it a painless experience. Thanks Service King.
Delivery time was a little longer than expected
It was a small thing and that was they washed my car!! I left it very dirty because of the rain and no time to wash it and I was expecting to get it back with a nice clean bumper and the rest of the car dirty as I had left it. I was pleasantly surprised to see it nice and clean and the tires looking nice. Thank you.
Great job. Chad was awesome and new I expect a perfect job. He delivered.
Margie rocks! I took my vehicle to her shop because I knew she would take
Care of it. Her team worked great and made me a happy customer since my car was ready before I thought it would be. It was done right!
Not completely satisfacted some thing have to be redone , not done wright
I appreciated the text updates as they orked on my car. I was impressed by the detail that was given to the repairs and explanation of the work done to ky vehiclr.
Chad (Service Advisor) was excellent. Very professional and kept me advised on progress status. Very timely repair. Workmanship appears excellent.
Appreciated being informed about progress of repairs..staff was very professional .
Chad did a great job keeping me updated with the status of my repair. The text messages were a great method of communication as well. I would take my vehicle to Service King again and recommend to my friends and family.
Perfect job and I wasn't expecting a clean car inside and out. Very happy and will recommend this company to everyone!
Your manager is not onboard with your commitment to service!
I was very impressed with not only the service but the customer service. From the recipientionist to the technicians.
Your service was great and will always do business with you
Chad was very helpful and managed what is seldom seen today....under promising while overdelivering.
Exceeded my expectations. Wonderful service and a great experience after my vehicle wreck.
Vehicle Make : Volkswagen
Chad was really helpful and courteous through our experience. He gave us our updates in a timely manner and the crew got our car repaired faster than we thought possible. Thank you Service King!
Regular updates via texts and phone calls... Greatly appreciated.
Very up front and keeped me in formed of everything that they did and yes I will recommending my friends and others to them
chad was very professional and kept us updated with the progress.
I am happy with the finished product.
Chad Havetlick took care of my claim. He was very courteous and helpful from start to finish. He listened to my concerns, addressed them and kept me posted on the progress of the work. In addition, the work done on my vehicle was very well done and looks great. Thank you everyone for your friendliness and professionalism.
Car looks great after the repairs. Also appreciate the little extras like cleaning the exterior and interior, and de-fogging the headlights.
The texts are a great way to keep customers posted on what's going on. My vehicle was ready far before the estimated completion date. I greatly appreciate that due to me being active duty military, about to go out of town for a week. Thank you Service King!
Timely repairs and very friendly staff! Great at keeping me updated.
Excellent service. Car was fixed even before the day they gave us. Will recommend to my family and friends.
Andres has done another fantastic job!!!!
The service here exceeded my expectation! I would recommend Service King to family and friends, for big and small repairs.
Excellent customer service from the whole team.. receptionist (sorry I forgot her name), Andres, Chad and the mechanics who worked on my car. I appreciated the daily updates by text and personal phone calls from Chad to answer any questions and keep me informed.
Thank you all again for the excellent service.
Excellent job thanks to you all
I had some problems at another location off of babcock. However i had my appointment changed to another location and everything went perfect. Thank you chad
It took a while to get appt for repair due to computer system down. But it was well worth the wait cuz they went above and beyond expectations with how they repaired my vehicle. Also, they kept me well informed with the status of repair every day vehicle was in shop. I would definitely recommend them to others in need of vehicle repairs.
David did an excellent job of keeping me informed throughout the hole process. The whole staff was great to work with.
Job well done.Just glad to have my car back in a timely manner as well.
Car looks great! Just like new! I didn't mind the extra day to finish a few more things, but wished Service King would have communicated through text or email that it would be until the next day. I went to the location, late afternoon, and was informed that the car was not ready. Just a notification of any sort would have been a great courtesy.
I that they keep me informed all the way.
Not happy with hood repair.
Thank you Andres and the rest of the Service King team. Yall are awesome and efficient!
Chad was amazing!! He helped me in everyway possible and kept me informed every step of the way. He sent me texts and called every day to keep me up to date, he coordinated with not only the insurance company but also enterprise, the company I was renting a car from. He also went out of his way and found other service that he suggested I have done but didn't pressure me like most auto body shops do. He kept his word and got the work done by the assigned date. Absolute perfect customer service. He took a negative experience and made it a pleasure. I rate service king a 5 out of 5 in all aspects. This is my first positive experience with a auto body shop and it will not be my last, I plan to have any work I need done in the future done right there. Thank you again!!
My family and I were very satisfied with the customer service and professionalism of the staff.
I appreciate the level of thorough information I was given about the progress of my repair. They were professional and I will return if any other unforeseen circumstances present themselves. 2 thumbs up!!
Very professional team, Andres went out of his way to keep me informed of all progress with my vehicle. Thank you.
Everyone is so professional!
Extremely pleased with the quality and the repairs were completed ahead of the scheduled date...What a truly professional group of service technicians. Thanks Chad and your whole team????
Yes. My service advisor was very helpful and kept me up to date with the entire process.
Vehicle Make : Volkswagen
Best experience I have had with a repair shop. My car was repaired quickly and looked very good when I picked it up. I was kept informed through the whole process by Andrea who was very polite and professional.
Chad did a great job of keeping us informed
Andres Chacon and his team did a great job and timely. Very professional and I will recommend anyone to go to service king. Thank you all and I am 100% completely satisfied.
It was vary good and it was vary nice over there
My only availability was on a Saturday, as that's my only day off. I greatly appreciate the gentleman that did the estimate on that Saturday, and the other gentleman that accepted my truck on a Saturday, after the insurance approved it of course. Most people are so willing to say no when they can, and service king didn't do that. They went above and beyond to help me get my truck fixed.
THANK YOU SERVICE KING!
Quick and very satisfied with work
Vehicle Make : Mitsubishi
Very nice experience!
Fast & efficient-courteous- kept us informed & a car wash to boot. Thank you!
Kept me informed of work progress and coordinated with the customer to get the job done to customer desire.
We were very satisfied with service king and the staff!! We received phone calls that kept us updated on my Honda.
My family will continue coming back to Service King!!!!! :-) Happy Customer Laura W
Andres kept me well informed and was very personable. My car was completed as promised.
Excellent customer service!
Awesome customer service. Service king was awesome in keeping me updated with the progress of my vehicle. I definitely recommend this establishment for vehicle repairs & service.
The car was not buffed well and still had compound in several places as if not washed. The windshield was replaced and still had sticky stuff on it.
Found damage to door after driving home that wasn't there previously. Looks like they shut the seatbelt buckle in the door and really chipped the inside badly
Big thanks to Andres for making the process smooth and easy. Will recommend Service King to friends and family.
Service was fast and easy to deal with. Customer service was excellent.
Took the time to do the job right. Vehicle looks great after hail damage repair.
We only trust our vehicles to Service King on IngramRd in SA, TX. The associates are always willing to go out of their way to assist and answer questions.
This team did a wonderful job on handling the repair of my car and communication with me. The gentleman handling my car repair was extremely professional and very kind. They went above and beyond my expectations and I will highly recommend this location to my personal acquaintances. Thank you for taking care of my car!
I love the attention to detail and the personal service I received from Andres.
I was sent to you.business years ago by USAA. I would come back anytime, insurance claim or not!
The service was great and I am happy I found fellow gamers at the repair center, I work at gamestop and that made my day when they asked me about some issues they were being with their systems.
The staff is always extremely professional & courteous. The repairs are always accomplished quickly & the work is always outstanding.
Andreas was very helpful and courteous.
I shouldn't have been called to pick up my vehicle unless it was ready I shouldn't have to point all the parts that were not correct that the bumper was crooked and that the paint didn't match.Really bad experience, even though the representative in charge tried to make it better it shouldn't have come to that point.
Andreas is a true professional the absolute best. I take any and all my service to him
I was very satisfied with the attention to details and all the update information about my vehicle.
Andres Chacon was very professional and very helpful, he made my repairs experience one of a kind.
Excellent service. I would recommend this shop. I would also recommend the Enterprise facility who handled my rental car. Best regards, Yvonne C
This car repair was the easiest, smoothest process I've been through.
Thank you very much.
All staff was extremely professional and provided exceptional customer service! Speedy delivery and frequent progress updates were an added bonus and was beneficial to know the status of the vehicle throughout the week. I would def recommend Service King #76 to anyone who needs vehicle repairs.
The people there were very professional,kind and courteous. I was kept inform of all the work that was being perform. I was very satisfied and the calls I received from Mr. Chrisistian and Mr. Chacon added more of that personnel touch. Very satisfied with everything . This is the second time I have done business with you all and have nothing but good words to say about my experience with Service King. Thanks. Juan Lara
Your staff at the Ingram Road location was courteous, professional, and all around first rate. I'd like to mention Nicolas and Andres as examples of top notch customer service.
Vehicle Make : Volkswagen
Andres did an awesome job keeping me informed every week!! Great service!
Front desk was friendly plus Jacob ( manager) was great.
Thank you for your fast service.
I went to caliber collision originally and was very unsatisfied with the feed back from them, so I decided to go service king that same day. When i got off my vehicle I was immediately greeted by Andres not only was he welcoming he was honest and very knowledgeable he told me he could service my car as soon as Monday! I came back Monday and again was greeted by Andres on a name to name bases which made me feel like I was in a good place and was going to be taken care of. He said he would contact me every tue. and thur. with an update on my vehicle. My car was in the shop for 2 weeks and Andres faithfully called me everyday he said he would. That is beyond great customer service. He was always nice and willing to answer any questions or concerns I had. I had a concern that I thought I would have to contact my insurance for but he was able to help me and saved me a lot of time. Not only did my vehicle look like it had never been in an a accident when it was finished the one thing that made my experience a great one was the fact that I spoke with the same person (Andres) the whole time and was never left out of the loop. Although it was an unfortunate situation with my vehicle Andres was able to make the experience a great one! I will never take me vehicles for repairs anywhere else. I will definitely tell friends and family to go to service king and see Andres! Thank you Andres for being such a great employee you set the standards high!
Andres was completely and totally awesome, but receptionist lacked customer service skills and she was to busy flirting to pay attention to customers then she was talking bad about other customers in front of other customers. She was very unprofessional.
The work was outstanding.
Great as usual! Awesome service and great staff!
Great communication, thanks for taking such good care of my car!
Nothing but the highest praise. Advisor Andre is a true professional.
You have very good service
Exceptional service and work. Wouldn't go anywhere else
Friendly and helpful with a smile !
Was treated with courtesy and respect. My vehicle was repaired promptly
They did an excellent job on my car plus I was provided it with updates all along the way.
Service King. Do outstanding work and excellent service. I do tell people about this company.
Your staff were pleasant to deal with, knowledgeable, efficient and highly-professional.
The professionalism and attentiveness was spot on throughout the process. I really enjoyed receive the text message updates. Additionally, the follow-up calls were very detailed and answered all my questions. Andres was remarkable, prompt and extremely professional.
I was impressed with the overall professionalism of everyone in the office and not to mention the great work in fixing my 2014 Honda Accord.
Excellent service and my vehicle was finished ahead of schedule.
Vehicle Make : Mitsubishi
Everything was excellent the cLled twice a week to let me know how my ca was coming along. I thought that was great.
outstanding service! Andres was amazing, very nice and helpful
I thought the job that was done on my car excellent. when highly recommend to my friendsthat they take their cars your place for service. alejandro was so competent and helpful. my car looks new
I appreciate them keeping me informed about my vehicle repair status through out the whole process. I was happy they finished the repairs earlier than expected.
A job done to perfection. What I appreciate also is that I was kept up to date on the status of the work. Never had to call or inquire. Overall service was outstanding.
Service team was very professional and very helful I never wondered what was going on as they always provided detailed status updates
Extremely satisfied customer. This was my 2nd experience with service king and will always use y'all for future needs. Andres was extremely helpful
Great job great costumer service
Mr Chacon was very courteous and kept me updated. My car was repaired and painted beautifully. I am totally satisfied! My repair was done quickly also. Thank you.