Completely satisfied AFTER you fixed the 3 issues that I saw when I picked up my car. Take a little more time to have a different person inspect the car before calling the customer and saying that it is done.
Vehicle Make : Volkswagen
Everything looks beautiful. I really appreciate how quickly this got done and all of the communication and updates along the way. I wasn't sure what to expect since I have never gone through this situation before but I was put immediately at ease the first time I spoke with william. Thank you to all!
They were very responsive and kept me well informed about the status of my vehicle repairs. Thanks!
The quality of my repair services are excellent! The collision repair expert, William Barret, was nothing but 100% helpful and supportive throughout the repair process. I will recommend North Olmsted Collision to others.
The repair was done expertly and ahead of schedule. Couldn't be happier!
Great work! Car drives and looks like new!
So happy car was clean when I picked it up staff very nice and knowledgeable.
I already filled out a post service questionnaire from Farmers. You guys did an amazing job.
Very Good Work. I have been to your shop many times for body shop work. Always been happy with staff and quality workmanship. I will let you know in one month if everything is OK. Also
when will it be OK to wax the new paint job? Please let me know when I can wax the car. Thank You, Jay Hansar
the car looks beautiful. I wish I had the extra cash to have you take care of a few other spots on the car maybe soon in the future.
Steven M Homenuk
Another job well done! Staff go over and above! Thanks...
Amazing staff!! Literally every single person I came into contact with. Very easy going and humorous. Even the owner came out and assisted me with an issue I was having that had nothing to do with what they were hired to do. It's things like going the extra mile that you can't put a price on and that's exactly what they did. Hopefully I never need them again... But if I do they've earned a customer for life!!!
Your entire team was great - from your friendly, knowledgeable front desk staff to the body shop guys that did an excellent job. Was impressed with the cleanliness of your facility also. I would highly recommend you to anyone that needs auto body work done.
Thank you again for making my car look like new again.
I did not get a walk around of my car after completion. Going over the work done, mileage usage, things like that. Other than that I was satisfied with north olmsted collision.
Very nice job. I am satisfied with your work.
I am very impressed with the work done on my Audi. It was done timely and professionally. The courtesy I was shown put me at ease that I could trust my Audi was in good hands. When I got it back, not only had it been washed; but the floor mat had been cleaned. Thank you.
It would be great if you allowed for payment of deductible over the phone with credit card.
The repairs to my vehicle look great. Looks brand new.
You guys were great from start to finish. I will definitely use you if needed in the future. I would also gladly recommend you guys to any friends or Associates. Thanks for a job well done.
So far the repairs seem fine. However I just got it back & haven't really looked at it. After I wash it I'll have a better idea how the repairs look. You folks were great. USAA is a lousy ins co from a service standpoint.
The repair process was top notch from start to finish. I was kept informed on a timely basis, the facility people were professional, and the repair was done quickly.
Thank you for your help.
The staff from beginning to end were so professional in all they did; it was amazing how fast both they and Enterprise contacted me when I notified them the accident. The work is stupendous; and look forward to the follow up emails that you will send
Couldn't have made the experience any easier. High quality work at very reasonable prices.
Great service.done ahead of schedule
It was a very good experience!
I was impressed with the way I was kept updated about my car and was told it was ready right away.
The staff was very helpful and respectful when I had questions or concerns. My car repair looks really good.
It looks terrific. I hope it holds up better than the repair to the back panel, which was done (poorly) by one of your competitors.
Excellent service. The continual updates were great. Overall I had an excellent experience with your company.
Your service was far and away better than I could have expected. I will always be happy to recommend your service to others. I have already suggested to "Enterprise Car Rental" that they strongly consider your service to help maintain their vehicles. The repair work thus far appears excellent and your shop staff deserve my thanks for their efforts.
Extremely courteous and efficient. Very satisfied
William & Matt, we're very courteous, respectful, pleasant, & humorous, which helped me relax about my being car being repaired by your service. Phone calls & emails were sent to keep me updated, questions & concerns were handled promptly. Keep up the good work. Thanks
Quality of work was very nice. Quickly turned my vehicle back to pre accident condition. Well done overall!
Thank you! We will definitely recommend to others.
I requested North Olmsted Collsion to fix my car. I Feel you are the best.
William, your the best. Thanks for all you and your crew did to satisfy me on my recent car repair. Great job. I will use you again if need be. I also will refer your business to others.
Great customer service. Excellent and very professional repair.
This has been such a wonderful experience. Every person u talked with was very professional, and pleasant to work with. They were very patient with all of my questions and they went above and beyond with their customer service. I will definitely come back to North Olmsted Collision with any work I need done on my cars!
Everyone at North Olmsted Collision was very helpful and professional. I really appreciated the time and understanding they provided me with regarding my car repair. I could not be happier with the result and with the service. Thank you!!
Everything was great and on time
The team there is friendly, informative and a pleasure to work with. I will definitely refer business your way.
professional and efficient
It was very easy to schedule and work with the staff at North Olmsted Collision Center. Thanks for the fast service!
Best collision center I've ever been to. I've used north Olmsted collision a few times and have always been very satisfied with the work they do. Just through word of mouth I have recommended north Olmsted collision to those that I have talked to about having repair done on my car or theirs
North Olmsted Collision completed the work on my vehicle quickly and with great results. From the initial greeting to the end, communication was excellent and I left feeling confident that this was the right choice for the repairs. I'd definitely recommend/use them again.
Very professional and finished the work ahead of schedule
Vehicle Make : Volkswagen
Everyone was super nice! They updated me throughout the entire process. Everyone has got it together and knows completely what they are doing. I love service like this!! Thanks again!!!
You guys kept me up to date on everything that was going on. Thanks.
Always happy with our experience at NO Collision. Simply the best ... Great service and our car always comes back looking like new!
The car really looked fantastic and the service was quick. Excellent job and well done. I will highly recommend your service. Thank you so much. Have a good holiday. Karyn J
Everyone I dealt with was very friendly and helpful. They also keep me informed and the work was done right on time.
Excellent service. I was kept well informed. Job looks good. People were very pleasant. Could not ask for anything more.
Everyone very professional. Quick service at counter. Continuously updated on car status. Work completed on schedule. Quality of work appears very good. Thank you.
The work looks amazing. I'm really happy with it. Plus my vehicle was completed 9 days early. Thank you
Great friendly service and fast turnaround on repairs. Car returned clean and it appears the repairs were quality with new parts.
The job was completed earlier than expected, and looked nice.
Took it there once again and got the same great service.
Done on time and looks good so far.
William was professional and cordial throughout the entire experience. I appreciate it!
I am most impressed with the repair work and the customer service. It was awesome. You all did an excellent job. Thank you so very much.
Looks good. I appreciate the wash and vacuum too!
My vehicle was finished on the day promised. Looks as good as the day it was purchased
My car is covered in clear coat overspray. All 4 wheels and there is a large hazy spot of overspray on the driver's door on the opposite side of the repair! My brand new car is covered in overspray because you were too lazy to mask it and cover it properly. You guys ruined my new car and I will never return to you or recommend you to anyone else.
I appreciated the daily updates on the progress of my repairs.
Communication was excellent throughout the process. Expectations were set and met on time.
Amazing match on the paint! Wonderful touch up job elsewhere!
Very professional and nice staff.
I would not hesitate to recommend your shop to my friends and relatives. It was nice to deal with a business that puts the customer first. Please keep up the good work and thankyou for a great job Sincerely Bill Burke.
U guys handled everything like professionals
Excellent work and customer service. I hope I don't have to go back but if I get in another accident i wouldn't think twice about sending my car there.
Everyone i interacted with was wonderful upfront and honest. And my car was done quicker than they thought which was great!!!!
Today I was looking at my car and I noticed a gap between the bumper cover and the rear tail light, it's only like this on one side of the car and not the other
Everyone was very friendly and very helpful. When I picked up my car it looked fantastic. Clean and shiney to go along with a great repair. Go figure i get caught in the rain on the way home!
Thanks for the professionalism. You guys where the only ones in my processes that did what they were supposed to do. Everything looks great.
Always did exactly what they said they would plus more!!!
It's hard to find that kind of service!
Thank you all again for turning a crappy situation
Into something positive.
I found every single person who I dealt with extremely professional; answering my questions, explaining solutions to my concerns; smiling, patient and courteous. I certainly would recommend your company to my friends.
Everyone was very friendly and welcoming. I was very impressed with how great the repairs looked and how great it looked inside as well when the car was returned to me. The service was also done in a very timely manner.
Ive had two previous needs for body work done on vehicles. Neither were with North Olmsted Collision. I wish they would have been. I am beyond satisfied. Your level of customer service and communication were beyond anything that i expected. Thank you for making my repair experience awesome!
They stand behind their repairs
Repaired quicker than anticipated!! THANKS!!
Fast service, well done, thanks for the help.
We spoke primarily with William who was extremely helpful in all aspects of our contact with North Olmsted Collision. He explained the damage, repair costs and timeline to our satisfaction and was always professional and friendly. Final product was done very well.
Excellent service. Car repairs and paint look great. Exceeded expectations in every way.
You guys did a good job I appreciate this so much
Great customer service! Awesome job keeping me updated on service! Was even done before scheduled. Thank you!
Thw workmenship and the final product were great. Also, I appreciated the gentlemen that helped me figure out the panel. You all were very courteous and helpful; I would recommend that anyone who needs body work, etc. go to you. Thanks loads.
You all kept us very up to date on the process
Thank you very much. The work is excellent. You thought of everything. My experience was very pleasant and stress-free.
everyone there were nice and helpful
I was very happy they had a quote for everything else immediately. Super friendly, knew what they were doing, allowed me to check progress and retrieve stuff from the car as needed. Very knowledgeable.
Very friendly team and the repair was done much more quickly than I anticipated. The car looks great!
Without a doubt, the best body shop in town!
William Barrett was great. Attentive and prompt with updates on my car
We are very satisfied with the work. Everyone was very nice and helpful.
Great work Wish the message got to me sooner that repairs were done
Great work. Communicated often throughout the process.
Everyone was very friendly and accommodating. My cat was done over s week early and they did a beautiful job.
Vehicle Make : Volkswagen
Great service, everyone in the office I dealt with showed the up most professionalism.
Great place. Great people. Great work. Thanks.
Terrific communication on status of repair. Receiving the completely cleaned inside and out was an excellent surprise.
Very professional and impressed I got my car back two days earlier. Thank you very much.
Very professional, fast, and courteous.
The work done was perfect. I would highly recommend this business.
Your entire team was awesome! They were all very nice and helpful. The work looks great! And it was finished very fast. I will recommend you to all my friends. Thank you very much!
Like to say you guys did a great job keeping me 100% on what was going on with my vehicle.
Vehicle Make : Volkswagen
Very personable staff. Honest. Timely. Very happy.
! Everyone very friendly and professional
The service from beginning to end was fantastic. William Barrett was very knowledgeable and kept me informed every step of the repair process. They did a great job with taking care of the car rental as well. I would recommend this shop to anyone. I'm even thinking of bringing my wife's car up for some repairs. Thanks.
Thank you for your prompt and thorough service. The car looks great
Professional, courteous, timely, & trustworthy
Great customer service from the moment I walk in to my driving out of your lot....can you give other businesses lessons? Thanks!
First impression - clean and organized workplace. All the staff members were friendly and professional. You can tell this shop is managed well. I couldn't believe how quickly my car was repaired. Thank you for keeping me up to date on the repairs process. Reputation is outstanding! Great work everyone.
I apprecated that the team completed my care repair so quickly before the holiday.
It was a great experience and the job was done far quicker than expected great job
Excellent service. I was very happy with their
Work and attention to detail.
Keep up the good work and quality.
Very professional service, nice facility, excellent work!
Excellent Quality and Service. I will bring my future business to you. Thanks Again. Joe Badrour
A first class repair experience!
Thanks for everything
Extremely courteous, professional and expedient. They did a wonderful job on the car and kept us up to date on the progress they were making without being intrusive. The car was ready before the date they planned so that was a plus. They were a true pleasure to work with and I would recommend them highly to anyone.
Very pleased with everyone there, so friendly...professional...I will recommend you to anyone in need of car repair work...thanks again!!!
This was the best auto repair experience of my life. Not only did y'all do a stellar job, you got it back to me a week early. I make money with my truck and this was MUCH APPRECIATED!!!
The ease of the entire process was wonderful.
Very courteous and professional , prompt service. I liked that they cleaned the inside of my car! Thanks! Love you guys!
Great job on the repairs. Very pleased. Everything seems to be working perfectly fine as of the first day with the vehicle, and I hope it continues this way.
Service was both professional and timely.
Great work, fast repair, and excellent customer service!
This was the second car repair that I had done at north Olmsted collision and has a great experience both times! I would definitely recommend them.
You need not call you can not make me completely satisfied with this experience
Thank you for handling my repair so quickly. I really appreciate how nice my SUV looks! Your team did an awesome job cleaning my car as well... It's shinier and cleaner than when I dropped it off. Thanks for doing more than what I anticipated... It was a nice surprise. I also liked how easy it was to get the rental car through Enterprise. It was very convenient.
Everyone there was very clear with what was going to be done with my car. They kept me in the loop with the details. William who took care of my car was awesome and very personable and approachable. My experience was great! Thank you guys for the hard work that was put into fixing my car I'm a very satisfied customer! -Britney ****
Everyone was courteous and professional. The car repair was perfect and finished sooner than I expected.
Regular progress updates were especially helpful. The repairs were done in a timely manner, within the parameters of the assessment. I will come here again should my car ever need body work.
Could not of went any better...everything was perfect. Thank you everyone for such great service....Janet Liska
good service no run around would use collision center again
Best collision center that I've been to. Every worker was attentive and professional. Thanks for the repair
Thanks. You were professional and courteous. Made the process easy. I can't say enough great things.
Great job,thanks for getting my SUV done sooner than promised .
Job will done thanks. William E
Thank You! My car looks great
My mom's car was repaired without any problems. Bill, the service rep, provided excellent customer service. It was a pleasure dealing with him.
Absolutely thorough, they kept me correctly updated during the entire process. The job was completed in less than 5 business days which, considering the incredible quality of their workmanship, is amazing.
A-1 repairs and they even washed, detailed and vacuumed my car which I certainly didn't expect.
I would recommend them highly to anyone who wants an honest high-quality repair performed on their vehicle.
I could have used a little better info. on completion time. I was thrilled it was done before the estimate time. But I was called out of the blue saying your car is ready. Which put me in a gas situation with the rental agency. I just filled the tank before your ph. call, expecting to have the loaner at least another 5 days. They loaned me the car with a 1/4 tank.
Everyone there was very helpful, professional and courteous. Thank you fir having my sons car fixed not only on time but earlier then expected.
I was treated with respect and my car was delivered when promised - can't get any better than that!
Job well done and I like the full lifetime warranty. Gives you peace of mind which is critical these days with so many schlock outfits out there.
My car looked like a completely new car after it was repaired. The paint also matched the car so perfectly.
The customer service was excellent! The shop was clean, everyone I spoke with was very pleasant, I felt comfortable. My car repairs look fantastic! Thanks for washing my car. I barely recognized it!
Most Professional experience i have ever had when dealing with car accident. You did a awesome job on the repairs! Would recommend your company to everyone! Thank you!!
Very nice staff. Would recommend you to other people. :-)
Vehicle Lois like new very happy
People were great..were efficient knowledgeable..will definitely recommend u
Thank you. My car looks new again. You made the experience a lot less painful
I am very happy with the results of my dodge nitro
I was very impressed by not only the extremely polite, informative, and helpful service but also the speedy repair time. I will use NOC for ally future body work and recommend it to my friends and family
You guys were great. thank you