Very nice service and professional repair.
Vehicle Make : Volkswagen
The reason I was able to bring car in quickly was due to a taillight that was out on damaged side. After repairing damage, taillight is still not working.
poor communication of when the repair was complete. I notified the shope and showed up a day after the car was ready-i was told that i came in early because they did not send me an text to tell me it was complete. I told John that all communication (email) said my car was done on the 8th-and its now late afternoon the 9th. Yes, he blemaed me for coming without a text-of course, I was never informed to only come by when i received the text.
Also, when the car drove up to the waiting area, the parts of bottom felt was dragging almost to the ground and obviously not repaired. if i did not notice this-- you would of just let it go. I asked John if this was acceptable-he said no. I asked then why didn't you take care of this. He used the excuse of when we looked at the initial damage, we then make our assessment. The felt was not caught. Are you serious--come on! I was given some BS. Just admit you tried to get away with poor quality.
I will submit this feedback to Wheels when receive their evaluation of this service.
Other wise--you guys did a good job--but don't BS the customer--
Overall it seems that the repairs are completed in good status. Thanks
Great service by great people.
John Detzel did a fine job.
I felt informed and in the loop the whole process. Quick and easy!
John at lakeway was very pleasant to work with!!
Everyone I had an interaction with was very kind and respectful. Thank you to Lynn and John for helping me and keeping by me updated every step of the way.
Vehicle Make : Volkswagen
My vehicle was over a week behind schedule, every time I called to get an update I was told I would get a call back and never did. The person responsible for my vehicle was sick so apparently that means no one does anything at all and the car just sits? It seems like an inefficient way to run a company and prolongs the process unnecessarily. This isn't the first vehicle I've brought in and the same thing happened. Needless to say I would not recomend Service King to anyone.
Everything went very smoothly! The staff is great and we loved the text messages !!!!!!
the coordination between service king, usaa, enterprise rental, and me was superb and it made it very user friendly for me. Thank You !!! Ken Wells
It's too bad that I had to ding my car to find this gem of a shop!
Clean and welcoming reception, efficient with car rental on site,
friendly staff and text communication re the progress of repairs
and readiness are very appealing. Thank you.
Great service. Everyone was extremely courteous and the
job was done perfectly. I will be a repeat customer.
You guys are great.i loved how your texting system kept me updated of any changes/updates on my car. Thank you guys
Very pleasant experience. No problems. Receptionist is very sweet and accommodating. Service technician very professional as well. The lady that walked me to the car was very kind wanted to make sure everything was to my satisfaction. Keep up the good work.
Service from check in to check out was excellent. Repair was completed, like new, and ahead of schedule.m
Thanks for all the updates!
The personnel were very professional, comprtent, and very courteous.
Repair was well done, but also very quickly, and I was kept apprised of the progress.
Vehicle Make : Mini Cooper
No hassle, high quality, and very fast. Thank you!
Lady at the front desk was very helpful. Awesome job, thank you.
My repair experience was wonderful! I was and still am thrilled with the repair job Service King did! Thank you Service King Lakeway team!
Everyone was very polite and efficient. I appreciated the updates.
Really liked the way you kept me informed, were friendly, had a can-do attitude, and the excellent job you did.
Service King are amazing!! They have done a wonderful job restoring both of my vehicles back to tip top condition. I have recommended and will continue to recommend Service King to all my friends and family. Their work speaks for itself and their staff are always kind, courteous, and professional.
Great job, friendly staff and ready before promised date!!
I was pleasantly surprised with how quickly my car was fixed. An entire week and a half early. She looks great too. The staff was friendly and Bennett was was great to work with.
Was a trustworthy feeling. Thank you.
Everyone was very professional
Thank you! Great service.
My completion date was being pushed. It was pushed 3 times. From a week and a half wait to a 3 week and a half.
No consistent follow up was made.
I'm very disappointed.
problem with programming lane watch other than that could experience
Me. Bennett did a remarkable job. I am very very pleased.
The car took 10 Days to complete when they said 5 days. They stop texting me so I called and the lady told me that it would take longer since they ordered the wrong part.
I really appreciate everything Service King did to get my car up and running again. Thank you Frank Taylor for keeping me updated on the status of my car.
On Monday, you told me Wednesday. On Wednesday, I called, and you didn't return my call. On Thursday, you didn't return my call, but someone else called to tell me Friday. Terrible communication. I see other people have complained about the same thing. When will you improve? You did great with the repair, but the lack of communication ruins the whole experience. All body shops are the same!
Everyone that I had contact with was very helpful and courteous
Just wanted to say thank you and you all have a blessed and happy holidays
Very professional: kept me updated; had rental car there waiting for me
Vehicle Make : Volkswagen
Frank at Service King did a great job of keeping me updated on the progress of my vehicle'/ repair. I would highly recommend Service King.
Very smooth process and Frank was very communicative about what was being done, and how the work was progressing.
Great team. Very professional. Will never hesitate to work with Service King again. Glad State Farm recommended Service King.
I liked the constant communication from my advisor. The repair seemed very well done.
Staff was friendly and made sure they got my car repaired as soon as possible..
Very nice people. Kept me informed. Loved the text messages.
Excellent work. Good communication. Finished ahead of deadline.
They where. very efficient in handling the repair on our car and how they interacted with our Insurance Carrier. They car was clean and looked like new when it was returned to us. We are very pleased.
Our experience could not have been better. We were treated with ultimate professionalism and kindness. The car was ready earlier than we expected and the repairs are flawless. I appreciate the daily messages and John's calls with progress reports. The facility is beautiful!
Overall Service King did fabulous work getting my Jeep Grand Cherokee repaired and assembled back together. It took longer than they expected but given the level of damage, I understand. A few things still need to be complete and we are working that out to be complete soon. Special thanks to Bennett for his meticulous detail and professionalism. I will certainly recommend Service King to those that I know in need of auto collision repair.
Service was great and fast got my repairs done quickly and car looks great.
Extremely good customer service. I was regularly updated on the progress and loved messages. Also super impressed that I could pick up the car on the day it was promised. Loved the service and the repairs.. 10/10!!!
The entire process was amazing- being hit is not a "fun" thing to deal with and having the rental car, service for the vehicle to be so professional, efficient and kind was a HUGE relief! I would recommend Service King for sure!!! Everything went very smooth and was a great experience! Thank you!
All good thus far! Good communication and service.
Thanks for speedy service.
Job was perfectly done. Thank you.
Excellent work and service
Great service and communications. Polite and considerate.
Frank Taylor, the Lakeway service technician I dealt with
Was a professional who treated me with utmost courtesy He even dealt my insurance company to accomplish my objectives. He stayed late for me the Saturday I came from San Antonio to pick up car as I had gotten lost in Lakeway.
It has been a very long time since I have felt such confidence in anyone I have done business with; even more true as I am a woman who knows very little about auto body work. In fact, the next time I need body work done I will drive the two hours to Lakeway to use the location Frank Taylor You are very fortunate to have Frank in your employ. And I am proud of the way my car looks now!
Great job on the repair. Friendly staff. Fair price.
Although I felt that ten days was a long time to keep my car, I appreciated the online status and professionalism of the staff. Had two issues once I went to pick up car but staff had both issues addressed and fixed to my satisfaction with no questions or delay. Thank you!!
My door rattles, oil footprints on my carpet, parts left in my car, oil on my door handle, back hatch door handle isn't fit tight, side panel loose,
The rep I was dealing with is the only good thing that came out of my 46 day long fix. This was a nightmare. Really unhappy.
Please call me.
Very, very, very cooperative in everyr respect.
I have had work done at Service Kings in the past -- 3 different ones, I believe. I have found all of the staff at each one to be very friendly, courteous, and efficient...always nice to deal with, especially in what might otherwise be a stressful situation. The formerly "wrecked" vehicles have always looked nice, and have been clean; they have always run well after repairs; and I have never had to return for further repairs. It's also very nice and convenient when there is an Enterprise Rental desk on site. Thank you all for great service!
Great team. Everyone was awesome.
Very professional. Kept me updated on repairs. Truck was done 3 days
early. Staff was very nice and helpful. Frank, my rep, was helpful
Thank you for great service.
Service king did a great job for me in a very timely manner. The service was top notch . Thank you Gregg Abbott for great customer service.
Thank you! I will keep you guys in mind if I need your
expertise in the future.
I feel like this was a rush job, possibly a sloppy one. My tire pressure light is still on, which means no one checked my tire pressure or my alignment; two things that a car involved in a collision should automatically be checked for. It probably also means no one drove it other than from the garage to a parking spot, since anyone test-driving it would've noticed the light and done something about it. In addition, an unwrapped spare plastic Honda part was laying in my cargo area - I'm not sure if it was supposed to have been installed in my car or someone else's. While the automated texts from Service King to my phone continually indicated Aug 31st as a completion date, my service representative had differing information, and called us Saturday morning, Aug 27th to say it would be ready that day once washed. The disparate information on completion, combined with the other items mentioned, makes me think that my car didn't get top-notch service. I have been to a different collision shop in the past year and they were much more careful and thorough, including driving my car to ensure it was all set. It's bad enough to be hit twice (both entirely the other driver at fault), but the hassle of repairs shouldn't be continuing to this extent.
I appreciated the text uodates and the job on the car looks good.
All great. Frank was great
You are an amazing team! Kept me updated every step of the way and went above and beyond to take car of my vehicle. Thank you Bennet and Lynn!
Michael followed up and followed through on everything we needed to get done. He stayed on top of the progress and made sure the job was done right!
The whole team did a great job! Thanks!
You guys have got it down to a science! Very convenient. Your communication about the status of my vehicle was excellent and leaves nothing to worry about.
Too lengthy to type. Will discuss with rep when contacted.
Great service, keeps you up dated on progress daily and finished repairs earlier
The repairs are very well done, and everyone was so nice, friendly, and courteous. Thank you, Frank!
Thank you for keeping me updated and ensuing that I am satisfied. Micheal was genuinely kind and helpful.
Great service friendly employees all around happy with my experience at Service King.
Very good job, very helpful and professional
This is my third time in for repairs on different vehicles and I would
highly recommend your service.
Good people who treated me very well.
Everything went as planned. Thanks.
Fast great work!
Nice folks. Prompt service.
Service king did a great job,I will recommend any one I no that need repair service.
Unfortunately you never want to have to take your car to a collision repair business. However my last two unfortunate incidents resulted in having my vehicle serviced at service king in Lakeway an exceptional group hats off to everyone including Mike
My second time with Service King Lakeway and, though I don't want to have to go back, I absolutely would go here. Great communication - on target and my Tahoe looks brand new. Thx!
Took longer than expected
Great work, good communication, quality work and people
Team was very good about updating me on the status of my vehicle
Perfect service. No complaints whatsoever. On time, accurate estimate, all good people to deal with. Will recommend to others.
Everyone was so helpful!
I really appreciated all my update calls from Frank
The car looks really good and I'm also appreciate the wash and vacuum inside!!
Friendly staff and my car looks great! Repair took longer than predicted, but it happens.
I asked for a dent to be repaired at my expense while my car was in for collision repairs paid for by my insurance company. I asked for a fuse that was out to be replaced. When they called to say my car was ready I asked if the fuse had been replaced. They didn't remember about the fuse even when it was on the service contract. When I went to pick my car up and pay the total due was $500 (my deductible. That indicated to me the dent had not been repaired. I asked the service representative and he said he didn't remember about the dent. He asked if I wanted an estimate and I said no I wanted to do it while I had a rental and didn't want to bring it back and have to rent a car again. I wanted to get it all done at one time. He said "how much did you want to pay? Because it would probably be &750 or $800". It was obvious he was expecting me to say oh we'll never mind I don't want to pay $750-$800 for that one dent but that was not the point. It was written on the service agreement we set up when my car first arrived at Service King. Also, at the time we walked around the car when I first came in he put a big orang circle around this dent on the door, so I know it was itemized on the service agreement. My car was st ServiceKing for more than 3 weeks and I don't think anyone ever read the service agreement after I left that day. I really don't think $759 to $800 was even close to what the minor dent in my door would have cost to repair. Not happy.
Great job. I appreciated the frequent updates on their progress. Very very happy to have my baby back good as new.
Came in early and on budget. The car was washed and cleaned. You did a great job. Thanks.
Poor work and check out. When I arrived home and started looked closely several issues. Very disappointing and frustrating.trunk doesn't work properly, overspray, rough paint job, nameplate left off, etc.
The SK Rep was fine. It just took longer than it should have and required return visits. I believe it was beyond the SK Reps control.
The repairs completely restored my car. The car was returned to me in a very few days which I really appreciated.
The people at Service King were helpful and friendly. It was not an unpleasant experience although the reason for needing Service King was.
Tammy was wonderful, she got my car in when it was convenient for me and took great care. Thank you
great service and it was finished much sooner than expected
Professionally handled. Finished a week earlier than promised.
I was treated very professionally and warmly by David Bennett and am very pleased with the repair.
Tamie Pena was incredibly helpful.
I'm very picky and can be obnoxious when it comes to my truck but they handled everything while being courteous, professional, and kind.
David Bennett was awesome. You are fortunate to have such an excellent employee.
Everyone has been nice and I understand the repair was a big and long one. But the text service was missing some communication details. On the day the truck ( a fri) was supposed to be ready, I got a text saying the completion date was move to monday. No prob but I also got a thank you text for choosing service king as if it was complete. On the mon, I got another text asking for this survey. But the truck wasnt ready. I talked to someone saying it would be tues. again, no prob but then I got another survey text. What is needed is a text saying the truck is finished and ready for pickup.
Great experience. The staff were courteous and informative. The repair took less time than our other experiences with body repair and the shop was conviently located. The customer center extremely clean and comfortable waiting for the rental car. No repair shop noises. The service representative picked me when my car was ready.
The door was not aligned when I picked it up even though that was part of what was supposed to get repaired. They took it back in to align it but it is still not opening like it did prior to the accident. My driver side mirror was loose which they had to tighten up. Now it makes a loud noise every time it opens and closes. I was told they had to take it off to repair the door. The repaired doors were smudged and dirty when I picked it up. The car was there for a week. The repair costed 2700.00. I would expect better. Now, I have to bring my car back to figure out why the mirror is making that noise.
Awesome work. Great staff highly recommended
An auto repair experience the way it should be handled. Tammy was great to work with very professional and friendly as well
Great customer service. Great communication. Great job on the car.
Friendly folks...good use of CRM and automation
All repairs completed to our satisfaction!! On time completion!! Friendly staff!! A experience... Sincerely Kim F
Great service tech tamela Pena went extra mile to get my commercial truck in and out on time thanks Harvey jacks assassin pest control
Very painless process. Tammy was great.
Great service / very pleased!
Timely, friendly, & efficient. Well done.
Great job....very happy the work was done quickly and ahead of the estimated date at the initial evaluation.
Excellent and friendly service.
I was very impressed by the extra effort made by the Service King staff to make sure that my truck was not only repaired properly but was also clean inside and out. They were extremely professional, friendly, and went beyond the normal for the level of helpfulness. I would highly recommend this Service King facility to anyone needing collision repair.
Vehicle Make : Volkswagen
Service King went above and beyond! The tech even repaired additional dings and nicks free of charge where they had once quoted me an additional fee. Customer service kept me well informed via text and phone calls and they made sure that everything associated with my claim was exactly what was due without me having to hassle with digging for info. This was one of the best and "pain free" experiences I've ever had with an auto repair and collision shop.
I had to take my truck back twice for additional fixes though I was told the work was complete. Even after that I've found other issues. Paint that was damaged near the roof panel that was replaced and inside molding that has been damaged after returning to have the drivers side seat belt fixed.
Very professional staff
Can do attitude
Finished work earlier than anticipated
I will recommend to others.
It was a pleasure to work with Tammy. Very professional and frequent updates on my cars status.
Great results with repairs to my Toyota after my accident. . I would recommend Service King.
I appreciated the frequent texts about the repairs to my car.
Car looks great, customer service was very good & I got my car back earlier than expected!
Tammy Pena at lakeway is an angel!!!!!! Love her!
Very nice repair job! Also greatly appreciated the condition of the inside :) thanks so much!
Great job, they completed the repair very quickly.
Excellent customer service. Thank you!
Vehicle Make : Volkswagen
Some of the damage tone repaired was missed. I will be returning my car on Monday, 25 January to have those repairs completed.
Excellent job. I am totally happy with the result. Courteous, professional, and efficient staff.
This repair should have been a quick turnaround and an easy fix. I drove out to Service King 4 different times (and had to leave work early) to pick up my car, and each time something was missed and parts were broken. I felt the work was sloppy and could have easily been avoided had someone double-checked the repair work.
The timeframe for repairs inordinately long.
My Service representative Brian, was very informative, helpful and professional. I feel he went above and beyond to make sure my car got in timely and out timely. Superior service! Thank you Brian!
I really appreciate that my car was repair before the scheduled date
Service King staff made my car repair easy with their kind and pleasant mannerism and professional attitude.
I still need to look the van. My wife picked it up.
Finding things wrong I've only had vehicle for less than 24 hours.
Excellent workmanship! All Service King employees were professional and explained the repair process step by step. The repairs on my car were completed much sooner than promised. I will highly recommend Service King to friends and family. Thank you Service King in Lakeway, Texas.
Everyone I interacted with was friendly and professional. Jason Siver is an asset to your company. Thanks to everyone at Service King!
My Advisor was David Turpin. I met David on my first visit to have an estimate developed. He took his time, asked appropriate question and answered all of my questions. His professionalism made me feel comfortable and gave me confidence in leaving my truck for repair at Service King.
The young lady at the front receptionist was pleasant and very knowledgable. She handled my arrangements very well. Although I just received my truck this afternoon the repair seems to be well done. David told me to figure on two weeks for the repair. It was welcomed to receive the phone call notifying me that the truck was ready early. One other part of my pleasant experience was to learn this morning that I could return my Enterprise rent car there at Service King. That was very convenient and time saver. The staff that I felt with were very customer friendly which I appreciate.
In closing I would be happy to highly recommend Service King in the future.
Excellent service and top quality work. They were able to complete the job ahead if schedule. Great team!
The car looks like new. Fantastic job!
I've been in a lot of body shops over the years, and John Volz is the best!
Awesome job and fast work! Thank you so much!!!
It looks good. Not sure if door opener works well yet
Service King did a great job from start to finish with the repair of my car .
Everything went smoothly and I was kept informed every step of the way.
Great customer service.
Thanks Service King.
I was very impressed by the friendly, courteous service and the daily updates of progress on the repair. The quality of the work was excellent.
Did a great job on the car
Save the old replaced parts longer
Great work, competitive price, great people, great scheduling - for what more can you ask?!...
I think the team did a very good job!
I am very happy with service. each employee helped with my disability , texting was a pleasure so i can understand it made communication very easy. receptionist Lynn was wonderful made me feel comfortable. thank you
Paint chips were not repaired
The comments concerning when it would be finished were misleading. Out sounded like it would be a "couple more days" then we were told it would be "midweek". Finally, it was finished on Friday afternoon. But we do appreciate your getting it in to work on it so soon.
Great work, solid communication and on time delivery, no complaints!
I would like to give praise and compliments to the entire team at service king they did a fantastic job on my truck were thorough, informative, and efficient with relating my truck quickly!
Bravo lakeway team!
It was a very good experience and I would go there again.
Liked the updates sent to me on the status of repair on my car.
James Valdez was excellent to work with. The fit and finish of the repair make us forget that our car was in an accident. James went the extra mile to ensure that we were completely satisfied at delivery.
You guys were very responsive, seemed to satisfy my on every level and very professional. Hopefully will not need to come
Back in the future. However,should I have the need for any auto repair, I am coming back.
Your very busy repair center is always going to be my favorite And I will refer everyone that needs you
Ken Mannas. DDS
Great job. Loved the txt messages keeping me statused on the progress.
Jason was in contact with me from the beginning with my estimate. At the point i dropped off my car for repair Jason was in constant contact by phone and text. My car was ready the day he told me and once I picked up my vehicle it looked brand new. It was a great experience from start to finish. I also want to mention Lynn at the front desk who also took great care with her customer service.
Thank you Matt Glennon
Awesome service. Very satisfied. Will definitely use service if necessary in future
From day one, I was made to feel comfortable in choosing Service King. Scott and James, you both rock! At each step of the repair process, I was texted and/or called. My new Mustang GT is back to its pristine condition! Terrific work, great customer service, and the talent that was lined up each day to ensure that I was happy. It looks beautiful, they even kept paper mats down to protect your cars carpeted floorboards. The warranty is a big plus as well. Great job!
Great Job! Michael Bermudez kept me informed of the repair progress and even finished the job early.
Mike deserves a raise!!!!! Extremely satisfied!!!!
Great communication about updates!
I left a garage door opemer in the leased jeep on the left visor
Absolutely excellent and courteous service! Frequently provided me progress updates earning my trust that they really care about quality and getting your car back as quickly as possible. Superb Service! Has my highest recommendations.
Everything was timely and the representative was nice and helpful
Mike was informative and in top if things...I appreciate it!
The paperwork/computer process, including printing out final paperwork takes too long. I realize SK prides itself on immediate response to walkins, but when a service person is working on a job for a customer already is process, that task should be completed before taking on a potential new customer. Too much down time.
My experience was perfect. No complaints and Steve was very helpful and professional.