Very painless process and a great group to work with. I experienced professional and caring service and I was kept appraised of the progress of my repairs via daily texts. This is the second time I have done business with Service King and both experiences were excellent. I would not hesitate to use or recommend Service King to friends or family
Beyond satisfied. Caring efficient individuals and so appreciated the constant updates and the respectful way my car was treated. On a scale from one to ten being the highest a 15!!! Thank you. Sorry for the loss of a colleague.
Courteous and helpful people made the experience positive. They went the extra mile.
Very satisfied with service king
Your job and your customer service is number one. Thank you
Friendly people, good customer service, got the job done as promised. I will recommend them to my friends and relatives
After some confusion concerning repair. Service King address our concern and the car looks like new. Thanks.
Employees were very considerate and cooperative. I am not seriously displeased with the repairs to my auto, but am not really favorably impressed. The fit of the replaced bumper cover is not equivalent to original equipment, leaving a gap between bumper and headlight. The paint match is less than perfect. I am not a repair expert, and perhaps the repairs meet standards, but I had hoped for better.
Post repair quality control did not detect two missing clips connecting the new bumper cover to the existing liner. Very minor, but should have been noticed prior to delivery.
Alberto was easy to work with and went the extra mile. Thanks
Job well done. Car looks like new.
Experienced parking limitations when we first arrived. Additional parking would be a good thing.
They not only did a great job but they got my car ready early!! These guys are the best!
Service King provided great customer service and repaired my car in a timely manner. They did a terrific job.
Extremely satisfied with the service I received from Service King. Received daily updates about service status. Will recommend them to family and friends.
This is our third repair and second car we have taken to Service King. The repairs hold up well and are done in a timely manner. The staff are professional and courteous. I won't take my vehicle anywhere else.
Fast service, kept up to date throughout the process. Really appreciate the kindness and good work.
Excellent job and service.
Richard was excellent. The service level is beyond my service expectations. 10 out of 10
Thank you for continuing to update me on the repairs and when you said it would be done it was done ... Very professional and I highly recommend you guys !!! Thank you
Able and Ralph were wonderful. They offered excellent customer service. My car was ready before promised because Ralph stayed later to be sure it was ready earlier than I requested. Everyone was great
You did a good job ! Thank you
The service was fantastic. I would recommend this place to wveryone
Alberto was awesome. If I ever need to, I'll go back to this location.
The staff is very courteous and the repairs to my car was professional quality.
Richard delivers service really well. If possible, give the kid a raise.
They were professional polite and the work they did was done well
Thanks for caring about me. Means a lot.
Very professional, on time and listened to my concerns.
Great service by Richard!
Abel called me consistently and let me know how the repairs were going. His communication and follow through made this a great experience.
I noticed my hood doesn't fit to seal. I don't want to call about it because I've had a bad experience with them. They don't keep promises, I was told I would receive credit for their mistakes but it's been over two weeks and nothing has been done; I have contacted them once about it. I was told the work would be done on 7/8, I called twice that day to confirm and I was told yes. I show up that late afternoon before they close to find out it wouldn't be done until the following Tuesday. So I had to pay 4 extra days on my rental car. I expressed my disappointment and I shouldn't have to pay for that mistake. I was told I would be refunded $100.00 which was the difference of the days for my rental car. It's been two weeks and nothing has been done.
Vehicle Make : Mini Cooper
Thank you for keeping me posted during the whole process.
We had really great service and good communication every step of the way. The staff was extremely polite and thoughtful. But best of all the vehicle looks amazing! Job well done!
Truck was delivered with missing parts
Excellent job, they definitely took care of me and my Kia Rio. They helped me get in and out within 2 days and treated me with respect. Nothing but good things to say about the service king on mckellips and Higley in Mesa AZ.
Did a good job and delivered on time
From Monique to Joel to Richard to Abel, I witnessed nothing but professionalism and courtesy. Thank you!
Excellent service, professional and friendly. Alba and his team did a great job they were thorough explained the whole process and completed the work ahead of schedule.
Please have the staff ready with repair costs (what the customer needs to write their check for) when they call to indicate the car is ready. This will create a better experience for the customer since there will be no surprises when they pick-up their car/vehicle.
Richard is a great asset to your company.
you guys did a wonderful job I really appreciate it I will recommend you guys to anybody that I know that has an accident thank you so much
Michael was incredible. Communication updates proactive n prompt. Finished 2 days earlier than est. Monique was great. We Need a few days to make sure all fixes and paint are 100%.
I received the BEST customer service that I've ever gotten. Your rep kept me informed of the progress every step of the way and led me to believe that he truly cared. Even the young lady at the front desk was a pleasure to deal with. I highly recommend this shop!
All in all it was great service. I only had one problem, when I got home I noticed that the weather seal on the passenger door(front) was not replaced properly. Other than than I am very pleased. Thank you, Dorothy S
Able went above & beyond were very satisfied with the outcome of our truck. Thank you
Great work....Paint blends in nicely!
The team was very friendly and intentive to my concerns. They also kept me updated regularly and finished the body work sooner than expected.
The inside of the car was filthy. Masking was left inside gas door.
Specks of dust in paint.
Vehicle Make : Mitsubishi
amazing team! asked me if i needed any help with my baby and from there it was instant trust
Great customer service from beginning to end. Always kept me updated.
I like the updated status I always receive during the service.
Well, I expect to get the car on Wednesday, but I got the car on Thursday. It is my fault. I should get the rental car.
Everything was done my satisfaction no problems
Service King's staff kept me informed through out the process of repairing my car with daily updates.
I appreciated their attention to every detail. My car looks great.
Very customer service oriented everyone from the receptionist to the adviser to the text messages received with each step of progress of the repair
Great customer service and a wonderful job at fixing my car so promptly
Outstanding service & work.
Kept me well informed went above and beyond .Thank You for taking care of it in a timely manner.
You damaged my vehicle while it was at your shop and then argued with me about how to fix it
Abel was so terrific! The texts keeping me updated were greatly appreciated. Customer service was above expectations,
Could not have been any better!
This is the second time I have had work done by you and I am very happy with my experience both times. Keep up the great work.
Abel and Joel went above and beyond when providing not only superior customer service, but customer satisfaction as well. Their professionalism and care should not go unnoticed.
I had a great experience wth Service King.My service representative, Abel was very helpful, professional, and courteous. He went above and beyond to make the process of getting my car repaired and easy as possible and kept us informed of everything that was going on. We will definitely use this Service King again and recommend to friends and family.
Thank you for being so nice and completely helpful and my car looks great.????
I was very happy with the entire experience at Service King. The car looked very good when I picked it up today. Thank you again for good rxperiemce.
Great service! And you finished a day early! Even better! Thanks, Service King!
I was exceptionally surprised and pleased with how quickly the service only vehicle was completed!
They took my car in earlier than I would have expected as I had explained I was leaving town on Friday and coming back on Wednesday night. They took it in on Friday and had it back on Thursday. Great job of customer service and the car looks great.
Customer service was excellent, and very friendly. The labor was fantastic, I love the repairs, very content with my car.
Service king was great! They got the job done in a very timely manner and did a great job! They kept us informed as far as the car was progressing. Abel Saucedo was very professional and explained in details of the process. ABEL WAS A PLEASURE to deal with. Thank you Service King and Abel!
Got home and we're they took the bumper off did not put the clips that hold plastic cover under bumper in
Top notch customer service! Able and his crew certainly delivered and they did so three days before promised.
Carl was great! He was very positive and answered my questions! I appreciate his excellent customer service and friendly personality. The updates were really nice to have.
Wonderful service, wonderful customer service, and a 10 out of 10 on every aspect of service provided!
The guy Joel who helped us was awesome. He was accurate on the cost and timing. I'd use your company again and refer you guys. Thank you.
Paint not good, door not adjusted,screw head stripped.
Great service they get a ten from me
Was very pleased. Joel was very polite and helpful during my Jaguars stay at your facility. Reall enjoyed getting a daily text with updates. Would definitely use your services in the future and have already recommended your company. Thank you.
The repair was excellent and Mr. Joel Jalovec, service advisor was very accommodating and his follow up was superb. Thank you!
Car was done a day early so that was a good sign although it was a small job, so not surprising.
Car was vacuumed but not washed, there were bird droppings on the car. Didn't have time to get it rewashed. People were professional and was explained of the process very nicely.
The customer service I received was above and beyond. The team that worked on my car did a fabulous job and my car was done earlier than I expected. My car was in perfect shape and you would never know that it was in an accident. When I dropped my car off I was given a ride home and when it was done Able brought my car to my home to let me see the work that had been done. Able explained all the repairs to me and he kept me up to date as to what was going on with my car during the process. Service King is very professional and I was at ease during this experience. I will recommend Service King to all my friends.
I thought your team did a great job on our scion. We are very pleased with the results please pass it on to the team.
Great job.Looks like new.
The staff was very friendly and helpful.
Dawn & Joel were very professional. Excellent service, fast & great work.
Joel did an outstanding job! Your receptionist (Dawn?) was also super! My truck was ready 4 days ahead of what was scheduled. Work on it looks great. This was a very painless process. I will highly recommend this company to anyone needing body work!
You guys did an outstanding job! I'm planning on bringing my truck in for repairs to the body.
I'll definitely recommend everyone and anyone to come to you guys first! Thanks! Awesome experience!
Very pleased with the whole team. Thank you!
They did an amazing job with my car and an extremely timely fashion. They were very professional and kept me informed step-by-step which I greatly appreciate it. I will definitely be using service king again if anything happens with my car.
Fallon Britney Nava
Vehicle Make : Mitsubishi
10in service and customer relations.
Outstanding group of people. Excellent service from start to finish. Could not be more satisfied.
Thank you very mutch!
Benny and Winnj Campbell
The service was great, fast, Joel was informative and provided excellent customer service. I was completely satisfied with my repairs.
Excellent customer care! Dawn, Joel and Abel were over the top in making me feel like a queen! Every detail was handled in a professional friendly manner. Love this place.
Good communication and follow up. Car looks great. Thank you.
i went to pickup truck and first of all, the paint did not match, there were multiple gouges in new paint, they scratched my tailgate, the alignment was way off. my steering wheel had to be turned 90 degrees just to go straight. needless to say. i will never use service king or refer anyone ever again. if my truck is not fixed right on this next try, i will take it to someone who can.
They went above and beyond expectations. Very quick and courteous service. 10 rating for sure!
Joel was great very helpful and made sure he answered all of our questions he made sure we knew step by step and our vehicle was done fast we appreciate Joel at service king for all his hard work and help.
customer service, quality service, confidence are apparent from the first contact until delivery of the repair. I am astounded by the personal coordination and Joel is the heart and soul of the Mckellips location in Mesa, Arizona being a service oriented company. Five Stars to Service King
Excellent service. I was continually kept updated on the status of my car repair. The repair was completed in a very timely manner. I loved that I was able to rent a car in the same building as my car repair. This whole experience was very positive. Thank you!
Job was done too quickly. Wanted the rental longer :)
The work was done professionally and the results were to make it look like brand new. I was particularly happy that the work was finished early and I had my car back 3 days ahead of schedule.
They were outstanding! Very happy with our car, looks great. Thank you
I was communicated to every morning via text message. Able and Joel were very professional and answered all my questions. I had an instrument panel issue and I called them Anne they checked the computer. They told me call them on Monday if I have any concerns. Thank you
Customer service was awesome!!
Able is a exceptional representative of this company! Our car was fixed perfectly! I couldn't tell anything ever happened... and fixed so fast! Thank you! !!!
Enthusiastically professional, courteously efficient....
Everyone was so kind and helpful and made you seem like family!
Vehicle Make : Mini Cooper
I love service King and everyone there , 1 out of 10. I give them a 10!!
With each step of the progressive fix of my Jeep, Joel and his team were there to keep me informed and update me on the fix.
Great communication and excellent customer service, Thank you Joel!
It's my pleasure to tell you that I was so impressed with the service that I praised Service King on my FB page. Every day I got a text informing me of the status of the repairs. I also got several phone calls giving me more detail. The customer service is outstanding and I would recommend you any time.
Looks like I have a new truck
Everyone was friendly and professional and I appreciated the text updates.
Dawn and Joel were extremely nice and kept me informed the entire process. I recommend Service king to everyone.
The work and local experience were fine. However, I received an automated text that said Update: Your Toyota is all fixed and ready to come home! We will call you soon if we haven't already, to arrange pick up. Service King". Sounded to me like car was ready. I made extra trip to pick up and it wasn't ready.
This doesn't sound like local shop issue to me but it was annoying
HI, everything was very good and they kept me informed even during a busy time of the year.
The people are very nice and there was great service.
Staff was very kind and when not busy quick to help.
My car was done quicker than expected, and I loved the voicemail updates that didn't require me to call back to find out the progress of the repair. Everyone was so nice and my car looks better than ever! Thank you so much!
Everyone was friendly helpful and efficient
They did an awesome job in my car. They were also done almost a whole week early which was a very pleasant surprise. I am beyond satisfied with the way I was treated. I will definitely take my car back if it ever needs repair again.
All good except
For sticky stuff all over inside door.
Your team did a great job on my truck in a timely manner.dawn and Joel were great and took care of business.and being and electrical contractor for 30 yrs I know the value of good people.dawn and Joel are keepers.Thanks!
Awesonq. Joel and Dawn helped us si greatly!! 11 out of 10
Everything was perfect and they finished my car 2 days early!
Joel was excellent. He kept me informed and did a wonderful job. I was almost ready to choose another place if it weren't for Joel's good service.
I could not of asked for more professional treatment. All the people I had contact with were friendly and answered all of my questions and concerns. Kudos to the entire staff.
I appreciate Joel's team getting my car ready four days ahead of schedule.
Give your team a "10" on all counts! Customer service is a "10", communication while my Jeep was in their hands was a "10". I would highly recommend you to our friends & family.
I was very pleasantly surprised at how good the service was at Service King! These folks live up to the name although it really should be King of Service! The entire team was great and my car looks like it came from the show room!
I was very happy with the results of the repairs to my car. And very nice people and service
From start to finish, we were well taken care of. The repair job on the car was excellent.
Every one was very polite and very courteous and very knowledgeable. So we felt very comfortable of leaving our car with them.
They were helpful, timely and communicated with me well. They finished the repairs 1 day early.
Our car repair was complete ahead of schedule and everything looks great.
Thank you for making an unpleasant situation easier to cope with and get through. The staff at ServiceKing were polite, courteous and understanding.
Everyone I dealt with at Service King was so nice and helpful. And the text messages keeping me updated on my car were awesome! I will definitely recommend Service King to others. Thank you for the personalized service!
They were very professional and timely.
Very friendly and professional.
Exceeded my expectations thanks for all type help Able
Abel was extremely professional and kept me update through my repairs.
Thanks to the "A" Team for getting my car back to me in mint condition and quite fast..
Love you Guy's
Thanks again for the quality service
Great service - excellent communication. I really appreciated the text message updates.
Great customer service. Would definitely bring my vehicle back again.
Great job! Able and Joel were a pleasure to work with.
I thought they delivered wonderful workmanship stayed in contact with us to let us know the progress of the repairs I would definitely refer anybody to have the repairs done by service king they're wonderful people .
I appreciated the constant communication. Thanks,
Couldn't have been any better from start to finish!
Vehicle Make : Volkswagen
I was very satisfied with the service I received.
Work done well and on time.
Everyone was very nice to work with. They made the process very smooth and kept me informed the entire time. The text alerts are pretty cool as well. Thank you Service King :-)
Great job. Great in status updates!
The communication and follow thru were excellent!
Dawn at the front desk was friendly and professional. Abel and Joel were also professional and made me feel my car was in the best ahop. Thank you!
Prompt repair, lots of relevant communication and pleasant professional customer service. Thanks!
Vehicle Make : Mitsubishi
Highly recommend to my friends
As unfortunate it might be to require repair from a traffic accident, your staff was incredibly helpful and courteous during the repair process! I've NEVER had this type of customer service! Your staff represents the model all businesses should strive to be like! I'm going to brag I out my experience... And I'm not one to brag! Thank you for making this unpleasant experience tolerable and pain-free. Service King rocks... and Joel, Dawn, and the Enterprise Rental Team make it happen!
Great customer service, thank you!
The team did a good job on my truck. I hope I won't need it but if I need work done in the future I will be back.
Best service ever! From the front desk to service rep.
I appreciated being kept informed about the progress of the repair, and the friendly attitude of the employees.
Great Comunication with customers. Kept me up to date on repair progress.
My repair rep Abel Saucedo was fantastic in keeping me informed .
Just keep customer informed about where you are in the process of
getting their vehicle repaired.
The work was excellent and my vehicle was finished way ahead of schedule!
Fabulous customer service from start to finish!
The staff was all wonderful! Very accommodating and I love that they kept me in the loop along the way. I will definitely be returning if there is ever a need for additional work in the future!
Great job! They really went above and beyond my expectations!
Communication was excellent. The work done was also excellent and they completed the work a full day early, Great Job!
Car looks great! Work done much sooner than I expected. Everyone in the office, including the car rental branch, was friendly and efficient. Their positive attitudes mitigated my angst over the damage to my car.
Keep up the good work, the friendly approach with your clients that make me feel like part of your team/extended family. Thank you!
The care and concern that was shown by your technicians is very comforting and much appreciated.
Thank you for all you have done. I will recommend your company for sure.
I'm pleasant surprised,how good my car looks when I picked it up from Service King.The personnel,is very friendly,professional,good. work ethics,and kept me informed every step of the way in the process of having my car fixed.I will recommend Service King for all the people interested in such services.
I cannot express how satisfied I am with the team at service King, when I picked up my car today the team made me feel so welcome and Comforted. I cannot thank them enough!
Very polite and professional crew, fast service. Will go back anytime.
They are very professional, and thoughtful. My car was returned to me like new.
The service given to me by Service King staff was exceptional. The kept me updated on their progress in transforming my Jeep to better than I could ever imagined. They were friendly professional courteous and exceedingly conscientious. Thank you for the opportunity to let you know how pleased I am with the job they did. It was truly an exceptional team effort. Ann D
All associates that I worked were so awesome . Friendly, professional, outstanding service. I would recommend service king to anyone I'm in contact with , friends and family
Everything was done lightning fast & everyone was super polite and professional. 37 out of 10.
Staff was very nice and detailed. Went above and beyond what needed to be done.
Absolutely amazing service. The job was done right and way quicker than I expected. I would strongly recommend service king to anyone needing repairs.
@nd visit to Service King Was treated like good family.
Abel and Dawn were very professional, courteous, and kept me informed. They answered every question and concern that I had which put me at ease. Although I did not formally meet Mr Al Taylor, I was assured to contact him with any questions or concerns that they could not answer. I am very particular about the care of my vehicles, just as I am with family, and they did a fantastic job. Thank you all.
Able was really great at keeping me up to date with how my car was coming along through out the entire process.