Sam O.
Vehicle Make : Ford
Excellent service. Friendly staff
Michael C.
Vehicle Make : Ford
Took to long, **** month. Could have been a shorter time.
Dionne F.
Vehicle Make : Honda
When I picked up my car the doors did not open with the key fob and there was a scuff mark on my car rhat wasn’t on it when I dropped it off. I was told it was there but it must have been moved after I parked it in front of the door of the shop because I did not have that white scuff mark on my black Honda. Og course, I would have noticed that.
Theresa K.
Vehicle Make : Honda
I felt your service was excellent and a very helpful and friendly staff. I will highly recommend your services.
Rebecca H.
Vehicle Make : Ford
My car was not fixed correct. The body parts don't line up. I have dents on the side of my car that wasn't there before the accident that Ford claims was not from the accident. There for insurance wouldn't pay to have it repaired. If Ford would have done a better job they would have found a connection with the dents.very disappointed in the body shop.
Charles W.
Vehicle Make : Ford
Great People
Great service
Emily G.
Vehicle Make : Honda
I submitted a very detailed customer survey last week including specifics of our misfortune at Roundtree. Repair was promised to be completed on 2 separate occasions and was not. Communication was never initiated by Roundtree unless we probed for information or prompted insurance representative to do so. Even though our vehicle was on shop premises for 30 days. The lack of transparency and communication failures resulted in an unprecedented degree of inconvenience and frustration. Our vehicle was only sent here at the discretion of Honda of Lake City, where it was purchased and it still warrantied. However, this experience has tarnished our trust in both businesses.
Rhudine V.
Vehicle Make : Ford
Excellent workl. We are always treatedtr
so nice by the staff.
George W.
Vehicle Make : Nissan
Great emloyees
Monica S.
Vehicle Make : Nissan
exceptional job. would highly reccomend
Sharon P.
Vehicle Make : Ford
Everyone was polite and helpful.
Lesa R.
Vehicle Make : Toyota
Service was great. I will most definitely go back and will recommend them to friends and family
Monica B.
Vehicle Make : Toyota
Excellent care by Armand. The car repair was completed on time. It met our satisfaction completely, but more than anything he handled my claim so professionally that I was left with no worries. That I truly appreciate because the accident was my fault, luckily with no injuries to anyone.
Fred M.
Vehicle Make : Dodge
Dependable!
Lisa B.
Vehicle Make : Mazda
I already answered a detailed survey about the entire repair experience - please read it.
Judyth P.
Vehicle Make : Toyota
Great service,pleasant staff
Robert S.
Vehicle Make : Lincoln
I was satisfied but not COMPLETELY satisfied because the LINCOLN logo was not affixed to the car. Said they were out of stock. I Still haven’t been called by the about when and where the logo is and when They will replace it. I am disappointed in that. I’m hoping they will call me before I need to call them about affixing a new logo. All in all the car was NOT ready to sell when I bought it. Things were fixed graciously when I brought them to their attention. The people were kind, gracious and helpful——the car just wasn’t prepared to sell, which meant I was deprived of several days use after purchase.
Dennis R.
Vehicle Make : Volkswagen
Appreciate the good service
Larry S.
Vehicle Make : Chevrolet
Sorry
Samuel R.
Vehicle Make : Nissan
Thanks Erica
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