When I picked up my car after the repairs were finished, I noticed that the seat lever that highers and lowers the seat was loose and jiggly. It was not this way when I took it in to be repaired for the back bumper. I brought this to the attention of one of the service members, who dismissed my concern by saying that all subarus have loose, jiggly seat levers. Then, on my way home, I noticed scratch marks on my leather steering wheel on the left hand side. It looks like someone scratched it with some kind of tool. I am unsatisfied because there is damage to the car that is completely unrelated to why I brought in the car in the first place. It was supposed to be given back in pre-accident condition, and now it has extra damage.
Took longer than expected, but wonderful results
Very professional, very courteous
seat belts too over a week . that's ridiculous . communication was good & car looks good
My clock needed to be reset and the orange light for tires was not reset.
Excellent services and updated and informed
Very classy. You all kept me updated every week. Cool. Thank you for taking care of my Benz.
You guys ROCK!
Continental and Scott dos a great job on my Porsche!
Front desk superpam the best if needed( hope not) it will be you guys. Many thanks, Thamarus
Excellent service from beginning to end! I will definitely use you again!
All employees who communicated with me were very pleasant and very professional.
All good. Car was clean and ready to pick up
Thanks for the repair but It is clear that the bumper has been painted as the line seperating the silver color from the black color (on the bumper) is not compeletely straight. There is also a very tiny piece of chip on the paint
Excellent workmanship. I also really appreciate the detail work.
I am very happy with the repair and the service provided. Customer service is excellent, opening at 7 am was very helpful to me.
Please consider opening on Saturday for limited hour for customer to pick up the vehicle.
Profesional. Kept me posted of status. Worked well with insurance companies. Friendly, helpful! And, importantly after an auto wreck, painless
Vehicle Make : Mini Cooper
Everyone was terrific. As good an experience as it could be when your car has been damaged! Well done
Perfect service, love that you cleaned my car too.
Vehicle Make : Mini Cooper
LOVE the text message updates. It was super easy to drop off the car, keep tabs on the status (without having to chase anyone down!), and pick up when repairs were completed.
Job looks great. The texting was at times a bit much. What happened was you texted me when my car was 64 percent done but then did not text me until the day it was due to be completed that it was delayed by 4 days. Then I had to call to ask my service person why. I suggest one text at rhe beginning one at 50 percent done. One at 75 percent and the a phone call from the service person when completely done. Also any changes or delays should get a personan phone call.
Nothing you currently do a great job.
The cabin now smells of chemicals. I do not know if this is from paint on the outside or some cleaner used inside. Whichever the case is smells toxic whereas it once smelled like a new car.
Thank you for quality work and helping me get my car back up and on the road. I need my car for the at risk young men I house and help daily. Thank you for helping me and Hungry For a God Home www.hungryforgodhome.org. Blessings!!!
CJ did a great job with handling my repair, he kept in touch with me with the progress and I really appreciated that the car was thoroughly cleaned when I picked up
I appreciate being kept informed about the status of my car through out the entire process. Everyone was very kind and professional also, which made this headache a little less painful
Great service and beautiful work!!!! If your car is your baby, like mine, I wouldn't go anywhere else.
It's out of alignment and it should be covered by the ins co. Fyi it just got an alignment the week before the accident...but everything else looks great. - Darla
They painted the chrome door handles, all the badges on the back of the car were crooked. The color was noticeably off. They kept making excuses at the age of the car. When I told them my car for brand new and one week old they had nothing to say.
communication was always thorough and clear and timely! Staff was cordial and considerate. My overall experience was wonderful.
It was very nice to have you to fix my car.
The job was wonderful and I am very happy
also people are very kind as well.
Thank you for your wonderful job.
The rear view camera in our car is not properly aligned. This camera was included in teh replacement parts for the car. We will call to get this fixed tomorrow.
Vehicle Make : Land Rover
Mike did a great job!
Very good service from start to finish, and I appreciated the timely updates on the progress.
I was extremely satisfied with the service CC provided. The repair on my car was phenomenonal. Thank you for returning my car in excellent condition. I recommend continue use of the status update via text message system. I was impressed!