Vehicle Make : Volkswagen
I love you guys! So friendly, professional and caring
I have a new rattle. I'll be in Monday.
Amazing and receptionist was invaluable!
The car looks great, and everyone I interacted with was courteous and friendly. Gail was exceptional. I don't recall ever having received such excellent customer service anywhere. She went above and beyond what I expected. You are very fortunate to have such a conscientious and dedicated employee. She is so knowledgeable about the process, and took the time to explain everything to me. She even took the initiative to address an issue I was having with the insurance company and rental agency. Wow! I cannot say enough good things about her. I would definitely recommend Danlar to others, in no small part because of the extraordinary customer service.
Excellent customer service.... LT and Gail were friendly and professional. They immediately responded to all my questions.
Very satisfied & Happy customer!! Work was very professional ,, will Definitely Recommend customer,s To Danlar !! Who needs Repairs on their cars ,, A Job Well Done ,,, Thank You All !!
The repairs were professional and I was kept informed of the progress daily.
I was impressed with the professional manner in which I was treated. I was happy with being given updates on the repairs.
Friendly, fast, efficient.
Not only did they do a good job on my car but truly cared about me as a customer . Treated me very well .very very nice people .
Have none, your service and workmanship was great!
You and your team did a great job on my car,
will use you again if I have to. Thank You Josie J
Vehicle Make : Volkswagen
My car looks so fresh and beautiful! Thank you so much
I think what I appreciated most was that I only talked to one person handling my repairs. It felt like I was getting personalized experience.
You guys were great! I am very satisfied with the service and repairs on my car. Everyone was always so friendly and genuine. I absolutely loved getting the often updates about my car and really appreciated them keeping in contact with me. Thank you so much.
Vehicle Make : Volkswagen
My car looks great, you did a fantastic job, much thanks.
Thanks for fixing my baby and keeping me updated throughout the process! Fantastic experience :)
Over the years we have had a number of occasions to use an auto body repair company. We have now found Danlar, a company that is far superior to any other. Each employee that we interacted with was very efficient, friendly and provided complete answers to our questions. The quality of repairs was excellent and our car was finished ahead of time. Danlar will be our recommendation whenever a friend requests an auto body repair facility. Thank you to the staff at Danlar. Frank &Jeanne Stottlemyer
3 days ahead of schedule, no hassle, coordinated with car rental and insurance company. I could not be more satisfied, and my truck looks brand new! Thank you especially to Gail at the front desk, I know she made it all possible! Fantastic service!
Fantastic communication with daily updates!!
They did a really good job and my car looked very nice afterwards
Excellent service. Excellent customer service.
timing in a manner of things were handled in the communication they kept with Ross and keep her update never wondered what was going on appreciate it all
I would like to thank you for taking care of my vehicles
Vehicle Make : Mitsubishi
You guys are the best
This is the second time I've used Danlar, and it is the only repair shop I would use. They are trustworthy, efficient, friendly, and keep you updated as they are repairing your vehicle.
Excellent service. Go out of their way to accommodate their customers. Highly recommend.
They were very professional and kept me notified of what was going on with the vehicle from the day I dropped it off until the work was completed. I did not receive a survey and if I would have, I would have given the highest marks. They are a very professional group and customer focused.
Excellent from start to finish. Extremely kind and caring employees
I loved that they sent daily messages keeping me informed on their progress. Everyone I spoke with was very friendly and professional. I will defently be recommending Danlar to all my friends. :)
This was the best experience I've had in regards to my car and repairs. The communiication was excellent including the sweet texts. I'm not sure why but the texts did make me feel better and even happy. Gail was awesome at the Alameda shop in Albuquerque. She made me feel comfortable and safe that I left my car there with good people who would take care of her. The repairs also look great. I would and am recommending this excellent company.
All staff was very pleasant and eager to assist. My cars repairs were quick. My car looks great. They washed it and vacuumed it too. I'm very happy with the service I received
Everyone was very nice and professional. I was extremely happy with the repair work, and how the staff continuously kept me updated every step of the way. This was not just a place of business but a very trustworthy company.
Was very impressed on how the customer always needs to be satisfied and put first was their attitude.
The consistent communication via texts and calls is great! The body work well done and cleaning the car before pick up makes working with Danlar a pleasure.
Your staff kept me informed every step of the way, & the finished product looks great.
Thank you for your prompt service. My car looked brand new again. ????????????
I was pleased not only with the workmanship and
speed of the repair but also their caring about our new jeep. They were courteous and kept me informed as to the progress being done. I will use them in the near future on my prized 1991 Honda CR-X SiR. No need to call anyone else!
Looks like new. Great job!
Very satisfied, great job done. Thank you all.
The work completed and customer service were exceptional.
The finest job I have ever experienced. Customer SERVICE, feedback, kept up to date, EVERYTHING expected with a professional job. ANY business can learn from them.
Excellent service. Friendly and polite. Explained repairs and expected time. Very pleased and will be back, if needed.
Quality work. I appreciate the communication regarding progress of repairs
No comment keep up the good work. The employees did a very good job on my vehicle repairing it. Thank you very much.
Danlar was great. Good repair, friendly staff, helpful, polite. Texts were extraneous & info sent via text INCORRECT. Was informed insurance paid in gill but I was required to pay bill. Disappointed more with this text service than Danlar. Too bad they use you....
Danlar Collison is fast and dependable. You can trust the entire staff with your vehicle!
I was prepared to wait until next week for my truck and was amazed that it was ready in one day and looked new (in back). Thank you so much for washing it. Super nice work. Thanks again.
Thanks for working hard to get the work done fast and it looks great
I was informed at all times of the process
as I had not had an accident for decades. It
was a small accident but it still affected me
because I did not know how these situations were
dealt with. Enterprise Rental was also clear
and kind and helpful. I especially liked the way
both of you communicated with USAA, my insurance company, and Farmers, their insurance company.
Your work is impeccable. It always has been. I would never consider taking my vehicles to anyone else if possible..Danlar has the best employees in the business. Thanks
Great paint color match, fantastic job guys. Also, outstanding customer service from phone to in-person!!
You went out of your way to insure our complete satisfaction.
Ken and Loretta Luedeke
Vehicle Make : Mitsubishi
After being out of the direct sunlight there is at least one area that the paint finish is bad. It's flat and doesn't look like it has the clear pearl coat on it. We will have to bring it back. Everyone was extremely nice we just need to correct the issues with the paint.
Very happy with the customer service and work done on my car great service and in a timely manner.Everyone friendly and helpful in a stressful situation. I would highly recommend Danlar to anyone needing this kind of service. Keep up the good work
The best customer service I have received. The lady at the front desk (Gail) was so helpful and nice. Thank You so much and I will always do business with you guys.
Very professional and courteous. Excellent job. Would recommend.
I am completely amazed at the level of customer service and helpfulness I recieved. Gayle was awesome and kept in contact the whole time with me. The last time my car was in an accident I never once recieved a call from them. I had to call multiple times to get any answers as to when I would have it back. At Danlar I recieved text alerts and phone calls. I truly appreciate all of the effort put forth, my car looks brand new!
Danlar did an awesome job and kept us informed. The only thing is the headlight was not adjusted properly.
Mike was a delight to deal with. He was knowledgable about the work that was done and about our next project for him.
Beautiful work as always. Nice front office staff. I also like the new updates via text message, that was super helpful. Thanks.
Vehicle Make : Mini Cooper
Great job! I appreciate the care you put into your work to make my car look new again.
I have taken 2 different vehicles to Danlar Collision. I am extremely pleased with their work as well as their customer service. I was informed daily from them as to the repair status.
Excellence is DanLar's culture. Thanks for taking care of my TBird; she's mighty pretty again :).
I am very happy with the service and concerns from Anika and the receptionist I believe is Olivia. I wouldn't want to go any place else for my repairs and highly recommend Danlar to everyone. Thank you.
Very professional and prompt in relaying the status of our vehicle. Thank you so much for giving us outstanding service.
I was very very satisfied w the caring staff-- especially Olivia. I appreciated lots the regular feedback re progress. I was disappointed to discover that I couldn't open my trunk, either by driver side lever or key. It seems to me that part of the routine for repairing rear damage would be to check trunk open ability. Otherwise I really like DanLar!
I very much appreciated the daily update text messages and the staff calling me with more detailed changes or issues. All the staff were friendly and professional.
Very professional and quality service. Great job guys!
Danlar staff did an amazing job and they were very helpful. I am pleased with the service.
I am completely satisfied with the quality of repair. There were two delays however that made our commutes difficult.
The process was efficient from start to completion. The work was done to my high standards. I really thought all the methods available and used to keep me updated on the progress of my vehicle repair was a good business model. Overall extremely pleased and would reccomend highly.
Loved the daily or regular texts with updates. So awesome! Thank you again!
Stress free as you took care of everything
You have been GREAT! I so appreciated being informed of the status of my repairs without me having to call and bother you. My car looks brand new and the inside was cleaner than when it was bright in. I can see why USAA uses your services and consider you an excellent company.
Once again I trust and would recommend this company for the complete satisfaction and service given. Thank you! I also want to mention that Jerome is wonderful. A part of us coming to Danlar is because of him and he is trustworthy.
Everyone is friendly, helpful and the car repair was outstanding. I am recommending this business to anyone who needs repairs
I believe that your company has gone above and beyond what most automotive places would. Thank you very much for your expertise and professionalism.
Everyone of your team is courteous and professional. Their attention to detail and followup is hard to find nowadays. It doesn't go unnoticed. Good job!
Both my wife and I are elated. Danlar did a GREAT JOB. Extremely happy.
The truck looks like it never was damaged, great job
Stephanie does a great job knowing what is happening and keeping customers informed. Danlar has worked on two of my cars and both experiences were good.
Service above and beyond anything expected. Thanks Jason.
The ability to work with the staff to resolve issues was unsurpassed, especially since I had to travel 5 hours to Albuquerque.
Thank you for helping me out. I would highly recommend you to anybody who needs your services. Dealing with Danlar was the only bright point in a really messed up situation. I also really appreciate the constant communication that you had with me regarding my vehicle.
Ensure that verbal and text messages about estimated duration agree. They did not.
So glad to have my own car back. Thank you. I appreciated the updates and cleaning the inside of the windshield!
The work on my vehicle looks fine. The staff I dealt with were friendly anytime I spoke with any of them. No complaints there. My issue is mostly due to the fact that I got various pieces of information throughout the process, which was delayed several times. One day it was set to be ready, then an issue that would delay it another day, then a new development that would delay it again. The process took 15 days overall. I was quoted 5. I know obstacles come up that's not uncommon... I just wasn't expecting as many I guess.
The staff was again very friendly when it came time to pick up the vehicle. However when I got in, there were a lot of adjustments that needed to be made. The seat and radio station is to be expected, but I had to adjust my wheel, the radio presets which had ALL been changed, display options on the radio which had also been changed (really?) and reset the clock. I honestly expect to find the radio on a different station, but this extent... That wasn't the item needing repair but it sure got a lot of attention. I just found that to be rather unprofessional and unnecessary, since it wasn't imperative to the repair.
My husband has had work done here before and was satisfied, maybe this kind of thing isn't normal? This is the first time I've had collision work performed so I don't know what to expect, but if taking the time to learn how to program my radio presets and display is part of the usual process, I can see why it took longer.
I appreciated the thorough cleaning of my car after the repair.
Fantastic job on the repair! Extremely satisfied!
The folks at danlar were wonderful. My only complaint would be how long it took to get the car in and then another three weeks for the work. That's a long time to be without your vihicle. Also, there is a paint smudge where they covered one of the scratches. But overall, I am very satisfied and would use them again.
I will recommend your company to anyone that needs collision repair. Thank you very much.
Absolutely the best in customer service, timely repair and customer satisfaction. Jason went above and beyond. My thanks to the entire staff and techs.
When an organization has the caliber of individuals like Gary and Stephanie delivering a high level of customer service and customer satisfaction the results will always be positive.
I was not expecting my car to be so meticulously detailed after the repair. Thank you so much.
You kept updating my wife instead of me even though I gave you my e.mail address. Eventually it worked out. Everyone at Danlar has been helpful and curteous thanks for a job well done
I am very pleased with the service provided by Danlar Collision. I would recommend them to anyone needing repairs. On a scale from **** to 10 with 10 being completely satisfied I would give them a 10 plus.
Friendliness above and beyond
The staff at Danlar were all professional. The receptionist was particularly helpful when my rental car did show up. I was emailed regularly about changes and updates and communicated with the insurance company so that I did not have to. My car was beautifully detailed which was a nice treat. I will definitely be returning to Danlar for any other car repairs that I may need to have done. Thank you!
Perfect work n completed on time! Excellent all the way around
Excellent service! Thank you
Fabulous job andexcellent care, by everyone, I am very impressed!!!
Very fast and quality work. So fast I wasn't even able to enjoy the newer rental car for 24 hrs. Keep up the good work.
Not by choice, but we have worked with you folks several times. We are beyond satisfied each time. Thank you.
Vehicle Make : Volkswagen
Had a little scuff marks still on left rear wheel well area, but they took care of right away. Vehicle was completed before anticipated completion day. Thank you for making a terrible situation into a pleasant experience. Everyone was extremely kind and professional. Will recommend to anyone.
Working with Gary and his updates were very helpful through the process.
I was so pleased that my car was done early and to perfection. Its beautiful and you made my horrible experience much more pleasant. Thank you.
Vehicle Make : Volkswagen
First of all I would like to mention that Gary was amazing! He was accommodating and very efficient. On the other hand, every time I called, Michelle was rude and did not seem like she wanted to be there. It seemed as if mine and my father's calls were a burden. Also, the manager Jason was absolutely horrible. He had the nerve to say that "you and your dad don't communicate because I talked to you both", gave me excuse after excuse, and made the experience difficult. It was very disheartening because he wa the manager, therefore I felt I had no one else to talk to about these problems. I was forces to call my insurance agent mike because danlar came so highly recommended. For future reference I will never take any vehicle back to danlar collision nor will I recommend it to friends or family, not because of the work done, but because of the people,excluding Gary.
I was very pleased with the repairs to the damage on my truck and the extra detail given upon delivery to me. Your estimater, Gary, was very friendly and informative as to the process and the time required to complete the repairs adequetly. I expected a professional job from Danlar, and did in fact receive that.