The back panel was not replaced as I was told. There are scrapes still visible. Heather said a new one would be ordered. But now I will have to come back.
The body shop staff is very professional & friendly. I liked the periodic text updates. My car looks beautiful & so clean!
My only negative comment is that I was never called at the end. I understand the texting is efficient, but speaking to the customer is meaningful.
The job looks good An the length of time was great thank you
Vehicle Make : Volkswagen
I received a text saying my car was ready to go home on Monday afternoon, Tuesday morning I called to see if I could get my vehicle. Was told no, and that I would be contacted as to when I could. I waited ALL day on my one day off to hear from someone. Couldn’t do anything because I didn’t want to make plans and have to rush to come pick up my vehicle whenever it was ready. I finally just showed up, after not hearing from anyone, an hour before close, and all of a sudden my car was ready?! Terrible communication, especially after being told my vehicle was ready to go home 24 hours before!
Rental car experience was terrible. Staff was rude, short, and made strange comments. The vehicle itself was filthy. The doors, the interior lining, the dash the windows were dirty. The car was banged up and smelled like someone had hotboxed cigarettes for days in the vehicle. It was bad enough it had to be exchanged out at another location because I certainly wasn’t coming back to you guys to treat me poorly again. The body shop staff were great and attempted to intervene.
It's great to see people doing good body work. Job well done.
You did a wonderful job will recommend and use from now on thanks
Wonderful service, my car was ready before the estimated date, as well as after the rental company forgot about me they made sure they handled the situation
Appreciate you identifying other issues caused by this accident or previous accidents. Very professional!
My car looks and feels very good. Thank you very much.
Just minor things, getting two time for completion, and spilling cleaning supplies in the trunk
My car was full of dirt! It was like they left my car open for 2 weeks my car was there!
Excellent service, pleasant staff, efficient, prompt and perfect product!! I love that I was constantly kept in the loop.
I was really pleased with the quality of work done to my vehicle!! John Harris went above and beyond the repairs that needed to be done and actually fixed problems that pre-dated the problems I went in for. Very satisfied.
Speedy Repair done at top quality! Would highly recommend to anyone in search of repairs!
It had paint bubbles & had to be repainted, but then then emails & info stopped and it took longer to repaint then to repair and paint! And now it has a HUGE crack in the windshield (that I didn’t notice until I got home); shoots across passenger side. Not happy at all. PS-not happy with enterprise rental either! Your staff seems nice though.
They do great work. I would recommend to others.
They really did a great job, I would recommend them to any and everyone. Thanks, Julia Heyward
Nice people. Excellent job.
All team members acted professionally and were very kind. The entire experience exemplified how a well managed business operates. It was a nice surprise in today's world. Thank you very much for the excellent communication as well. Great job!