Penske Ford Chula Vista Collision Center

Customer service was excellent!

Thanks

I filled out a lengthy questionar yesterday. Did you receive it. Maybe it was with Geico.

Outstanding job!!!

Good customer service, kept me updated, great repair, fast and efficient. Would definitely recommend

Both Seth and the girl,sorry can’t remember her name are great to work with. Totally 2 enjoyable, friendly and thoroughly knowledgeable. Because of them I would definitely come back if I needed repairs to my car.

Seth was very helpful especially with his professional follow-up calls. The head technician was friendly and on point when closing me out. I highly recommend this shop. My car looks like new. Thank you all.

The process went farely quick! Easy, very well explainef and ultimately came through just as estimated in the begining!

It took nearly 3 weeks for a repair that should of taken **** week. Y'all had to order and reorder parts 3 times either because it was the wrong part, a part came broken or you didn't realize while repairing the vehicle that you needed another part. At first I was told it would be done in a week and then every time the day would come, you would say 2 or 3 more days. And that went on over and over and over again. Your Geico adjuster guy Seth was rude and condescending and even tried to make me pay for a part on top of my deductible. Why? Apparently a part that was already installed(which was put on the car years prior to me even owning the car and I had no idea of it anyway) was from a different year. So? I had to call the Geico manager to get this sorted out and I was not charged for this at the end, I appreciate the time I had to waste on this by the way. I let the manager know how inept your shop is and advised him to have Geico terminate your partnership with them, who knows if they will but I'll make sure and cite you guys and Seth as the reason for me leaving Geico at the end of this month of coverage. Hopefully y'all hire some better mechanics in the future and get your act together, in the meantime I'll let anyone I know to not go with you guys. Regards, Alan.

Excellent Customer Service- THANK YOU!

Very prompt service. Thank you for keeping me updated through the process.

Penske collision did an outstanding job repairing my vehicle damages

Great services

Great job and keep up the good work

Great work done in a timely manner. Everyone was very nice.

God bless every ONE. Continue your good service.

Very good job, well done

I was satisfied with the service and constant updates about the teoair of my car. I appreciate much the work your company did with great efficiency and service. Thank you again.

Fast and efficient

Very profesional Seth & Alicia we’re a great help