Herbs is yhe only nody shop in the dallas area that would ever use. They have done work on a couple of cars for me. They do a great job and are an honest business. They won't take advantage of their customers.
Staff is professional and the work was done quickly. Also, good communication
The initial quote was wrong but was corrected. Then a part was discontinued and that portion of the repair is still incomplete but my insurance has paid for the repair!! I was told that my insurance would be reimbursing me then my insurance said Herb"s is reimbursing me. I'm a bit confused. One thing I'm not confused about is the bad customer experience and customer mistreat!!
The repairs were outstanding! The customer service was a bit lacking. I requested a quote on additional repairs. I received the quote on the day I was to pick up my car. This not the only support issue.
Tim and all his fellow employees are great to work with. Always available to answer any concerns regarding repair of vehicle. My Cadillac looks like new! Fabulous job!! Jessica and Ashlee sent emails to keep me informed. My thanks to everyone involved!
Everyone is fantastic. Very friendly and courteous. I was pleasantly surprised with how quick the turn around time was.
Wonderful Job! Very pleased with the repairs.
I have always been very happy with Herbs professionalism
when it comes to repairing my cars. You have always
Done right by me, thank you!!!
My car looked great!!. I as very pleased.
I enjoyed how quickly the service was on my car, the updates regularly and such a quick drop off/pick up process. Thank you! And the car looks great!
Excellent follow up and updates on the car status. Staff was very friendly.
Car really look good.
I remember why we stopped using Herb's before, you where about 200-300 more than the price we received from another approved repair shop. The only reason we brought here was you were closer to my work.
Outstanding Workmanship, great and helpfull Personal.
Another job well done on my car! Thank you!
Repairs were done and completed on time. Vehicle looks great.
The estimate for price and timing met my expectations and the
work was undetecable!
We are repeat customers of Herb's. They are honest and professional. I will use them again if the need arises.
Excellent work and customer service. I appreciate the dedication to having these repairs done so well and the communication from Ashlee and Doug. Thank you!
The work was completed in a timely manner and with no hassle of dealing with the insurance company.
Thank you for your excellent service & frequent follow up on the stays of my car repair.
Everyone that I spoke with was super nice, friendly, professional, and knowledgeable. Very much enjoyed your service. I will refer you and come back!
Totally happy with entire experience. Communication, Promptness, the professional people etc. thank you
Fast courteous & efficient.
Very professional service and before timely repair.
It was a well-oiled machine! Made everything from drop off to getting a rent a car to pickup so easy. WOW, I wish everything was that easy!
The personal very nice and kind.
Great dedication to the client when it matters. I was very impressed with Pete with what he did to make sure I got my car.
It was done a day earlier than it was supposed to be
Very good work & repairs done faster than expected. Would easily refer you to anyone who needs their car repaired. Thanks for being so courteous.
I was extremely pleased that I received regular updates on the progress of my repair. Doug was very great to work with.
Well done and finished early. Thank-you.
My Herb's experience was an A. Thank you.
Jessica andall were superb
The work you did was really good.
I love the work. My car looks brand new fresh off the lot. I wish my seats would've gotten washed ????.. But that probably was a stretch. I'm still thankful for everything everyone did involving my car. From the time I walked in to the time I walked out everything was taken care of and handled in a very timely and professional manner.. I will be sure to refer everyone I know .. Thanks again for all of your hard work. From the lady at the front desk to the men that performed the work on my car I couldn't thank you enough and i will be sure to let everyone know what type of quality work Herbs provides !!
Service time was not communicated in a timely manner and it was confusing.
Dawn did an amazing job keeping me in the loop about my car. Thank you for the great quality service. I will continue referring you to my friends and family. Thank you, Rebecca A
One item was missed (grill replacement ) when I picked up the truck, but Dawn quickly rectified that the next day.
I am very satisfied.
Doug Allen was the BEST. Always kept me informed. Responded quickly to my questions. Very courteous and polite.
Doug was fantastic with his service
Repair took way too long: Work was scheduled far in advance of June 21 start date, but the car sat untouched at your shop for about two weeks before work started. Entire process should have been about 10 days, but took over a month.
Paint is OK, but slightly orange-peeled
Everyone was extremely helpful and my car looks amazing!
The work that was quoted to us was for hail damage (paid by insurance) and to repair a dent (at our own expense). We had ONLY one chance to get this done since we had to pay for our own rental. After five & a half weeks ($1400 for a rental), only the hail damage was repaired. I don't have the money (or patience) to re-submit my car for repair and pay for a rental (no longer at Insurance company rates but at full price). My car STILL is not fully repaired! I put this at the feet of the owner - he is responsible to make sure that the procedures and processes are there to make sure that the work orders for each car match the quote and take into account all the work that needs to be done. Totally unacceptable. No, I wasn't charged for the work that wasn't done, but I paid for a rental expecting it to be completed. And unless you are going to cover the cost of a rental for me, don't ask me to come back.
I appreciate how responsive Drew and Tim were when I experienced an issue upon the return of my vehicle. I am certainly going to be a return customer if need be. I hope not ;) but sometimes things happen
I felt that the quality of work was excellent. Although, it seemed that the price of the final repairs on both vehicles was much higher than the original estimate and seems questionable.
Drew was extremely helpful! Thank you for great service.
You have repaired my cars 4 times in the past 20 years, and always do great work and provide great customer service, thanks!
The experience was great. Josh kept me in the know about my vehicle with frequent emails. Gave me options on what my insurance covers. Also him and Dawn was able to help with the rental company to come and pick me up so that I wouldn't have to wait a long time.
Thank you very much for all the work and time your company put on my vehicle. I am very satisfied with you device and will continue to bring my vehicles to you in the future.
Great service experience!
The repair was awesome but during the repair my rear view camera was moved. Now i am stuck wondering who should repair it. Herbs is passing the buck to Honda .
Liked the texting updates.
Good work on time. Very courteous
My car took longer than estimated but it looks great!
Also the repairs that I had to pay for were less than quoted-always good to save money! Thanks for a job well done.
My vehicle was released to me with an improperly aligned new door assembly, a window not synced & therefore inoperable, dmgd mldgs & dmgd window tinting from the R&I process, and other lesser offenses. I have been assured my concerns will be addressed but due to the recent hail, will not be able to bring my car back for corrective repairs until next week.
I've always trusted Herb's with my cars. This recent experience validates why.
Good job. Kept me informed.
Great work done in a timely manner
Josh was great and very responsive.
Herb's is the BEST!! Scott Bridges was great. No surprises.
Scott Bridges was very professional and nice. He kept me up on my mazda like I asked. I was very happy with the service.
They were quick and efficient and I would definitely recommend them to my friends.
Service was great. Drew was very helpful.
Great service & job very well done & timely.
Dawn was enjoyable to work with.
Very professional kept me informed good job
Too many texts about how I liked my service. I've filled out a questionnaire. Isn't that enough?
Need to improve daily progress with email or text.
Doug was excellent to work with, and in his absence due to illness, Ashley and Scott both stepped in to ensure a problem free delivery. Vehicle looked amazing and we had no problems whatsoever. Thanks again everyone!
Although I expected to be satisfied because of the way Herb's on I-635 has helped me in the past, Dawn made the whole process effortless including rent car.
I have in the past and will in the future refer people to Herb's for auto repair.
Appreciate your good work & also the friendly, professional way you treat your customers. Thanks!
Doug Allen was amazing. He kept me up to date as my car was fixed, was enjoyable (and funny) to work with and ensured my car was completed to perfection. He even had it repainted before I came to pick it up because the pain job was not up to par. I appreciate his pre-inspection & handling of this without my interference. Overall, my experience was FANTASTIC! And leaving my rental there when my car was ready was the cherry on top. Thank you for a wonderful experience during a stressful time.
simple, easy, good communication.
i do need to return my vehicle because the front headlight is cloudy, other then that, the work looks good.
Did not receive a call on day completed on time car resdy. Received text at begin stating expected day &time. When I got home, home phone had message from enterprise about returning car. Car looks great.
I've never met a more friendly and inviting business until I stepped foot im Herb's. Doug Allen is a true definition of someone that I would put my complete trust in. The entire process was more than smooth and I didn't have to worry about a thing. I got daily updates and my car was even done earlier than expected and looks like a brand new car out the lot! God forbid I get into another accident, but I know i will go straight to Herbs and recommend them to anyone! Thank you guys for everything! I'm more than happy!
When I got the vehicle back, the TPMS sensors weren't working. I called yesterday and was told someone would get back to me later that day and nobody ever called.
I've been going to this Herb's location for ...20?...years. And for the simple reason of great work done by great people, and a great office assistant at the front. Thanks, as always-
Dawn did an outstanding job of communicating & followup.
Doug and the entire staff are top notch!
Vehicle Make : Volkswagen
Great job by y'all, as always!
Fine job. Fast service. Nice wash job. Will recommend you to others if asked.
They definitly paid attention to all the details, some that I didn't think would be done. Again, thanks for an outstanding job and speedy repain!
Job well done and very timely as well.
I was shocked at how fast it was done. It looks great. Dawn was great to work with. I have no complaints.
The work completed quickly and the car looks as good as new.
Doug was very helpful and made this as painful as possible. Thanks!
Vehicle Make : Volkswagen
Doug was wonderful and kept me informed throughout the whole process! He made a bad situation bearable and I really appreciate his willingness to help - right down to staying late in order for me to get there to pick up my car after being stuck in traffic. I'll definitely keep Herb's in mind for any future needs, though I hope not accident-related! Thanks for everything!
Excellent job and completed ahead of schedule
Your staff is friendly, professional, courteous and so helpful. They truly made a bad situation easy to endure.
Well organized company of friendly professional staff - job extremely well done.
Doug was incredibly helpful and kept me updated on the status of my car. The work on my car was also completed ahead of schedule. Great job, keep up the excellent work!
When we need auto body repairs, we know we can always have complete confidence in the work done by Herb's. No stress!
After picking up my truck and having a chance to really look at the repairs, I noticed that the right rear quarter panel had also been stressed and tweaked in the accident. I also can see where the damages were and that the bumper does not line up on both sides,in other words the distance reveal where the bumper wraps around and meets the fender is different fom one side to the other.
Trusting Herb's was easy. After driving my Mazda MX-5 Miata for 6 years it had picked up numerous scratches and dings. Having been referred by Jerry Reynolds' Car Guy radio show I took the car to Herb's Richardson shop, and asked if they could do a touch up. They told me "No", that they would only do the job in the most professional manner. I had maintained the car in perfect condition. Herb's put the body back in like new condition. What I ended up with was a nearly seven year old car that was almost showroom new. So when I had a minor fender bender in the Mazda Three, Herb's Richardson shop was the only place I considered. And the work was executed perfectly as expected. Any time anyone mentions car body damage to me I immediately recommend Herb's. Herb's is exactly what the business is advertised to be. Any future body work I need will certainly be brought to Herb's.
Job was well done. I dropped it off on Tuesday morning as agreed to and it was completed on Thursday afternoon as promised. Herb's has done work for me since the 1980's and I have always been satisfied.
There is no other place I would trust to take my vehicle in for any type of body work or repair. The entire staff was profexpssinal, kind, compassionate, and trustful. Their process from start to finish was flawless. I truly appreciate the timely email notifications I received about the the staus of my vehicle repair. Doug Allen has showed nothing but compassion and caring in my time of unpleasantness. When my vehicle was complete (earlier than estimated), it was back to showroom condition. Not a paint chip or scratch was left undone. These guys are true professionals. It my was my pleasure doing business with them.
Thank you for making the entire process painless. i would definitely recommend them to all my friends and family.
The job was done quicker than I expected and the car looked like new I couldn't even tell that an SUV hit it.
Doug Allen was very helpful and professional.
My car looks great and Doug Allen did a great job of coordinating everything with USAA and Enterprise. The repair was also completed on the date that I was initially told it would be. Thanks for making everything as seamless as possible.
I liked the daily texts
Great customer service with updates on status of repairs
Excellent final product! In all respects, your business exceeded my expectations and passed experiences. Particularly notable was the effort to keep the customer informed of progress. Your store is standing tall. Will pass feelings to USAA.
Very happy with the entire experience. I will recommend Herb's to my friends.
The communication was excellent when discussing amounts and the expected date of completion. The work was well done and possibly looks better than the original.
Thank you for completing the job so quickly and efficiently. I appreciated the help of your staff all the way through the process.
From the front desk to Don **** to the bodywork team and finally the detailers, everyone did their job with the most pleasant expertise! Each person connected with my job number should get a bonus for their kind and helpful attitudes as well as their professional knowledge. An excellent place to do business! Thanks!
Already posted at a review on Yelp and Facebook. All positive!
I used service king the last time I had to go to a body shop, and the service was awful. I decided to try Herb's and I am now a customer for life. I can't say enough about how great the experience was, Don was fantastic. Thanks for making everything seamless from the rental to the repair.
Cindy Wright did a great job. She cares about customer and is professional.
Receptionist is also customer oriented.
Outstanding job by everyone.
customer for 20 years.
I am always very appreciate of the excellent and profession service that has always been the creed of Herb's
Everyone was efficient-Mandy, Dawn, and Don! They were also warm, welcoming, and professional - always ready to answer questions! My car was beautifully repaired, thoroughly cleaned and ready to drive out with pride! It was a seamless operation from start to finish! And a bonus was to have my car back BEFORE it was scheduled for completion! Stellar customer service and stellar workmanship! Bravo to all involved!
Herb's Paint and Body took what was looking to be a horrible experience and made it one of the most pleasant experiences I've ever had. Mandy was more helpful than anyone I have ever dealt with. She went above and beyond to ensure that everything on my car was repaired beyond my expectations. I will never pick another shop as long as I live deal.
Job well done. Plus the updates were a nice touch. Thank you. Stan
Great customer service, and very professional staff!
Doug, Tim and Mandy all surpassed expectations and to the repair team - thank you for the great turn around in a 24 hours time frame.
Nice Work !
A Satisfied Customer
The repairs were done timely and it was a great experience. My car also looks like it got detailed. Very clean.
Poor door allignment. If I was keeping the truck I have sent it back but since I'm selling it I'm not overly concerned.
Great work and fast. I could do without all the automated texts though!
I've had 3 experiences with Herb's Paint & body shop, that being said I cannot imagine doing business or recommending anyone to do business anywhere else. The team makes you feel like they're people you've known forever and treat you like family.
Very customer service oriented.
Mandy and Brandon were very professional. The process was very easy and Brandon was easy to work with. I loved that my car was washed when I picked it up!
Thanks so much for the great work on my vehicle. You went above and beyond by buffing out some additional scratches not related to the wreck, and it looks even better than it did before the accident. Thank you thank you!! Hoping we don't have a reason to be back, but if we need help again we know who to call.
Vehicle Make : Volkswagen
Great communication, friendly people, honored commitments.
Very professional service. We also appreciate how clean and nice your shop looks, another sign of quality. Thanks for everything!
The work was wonderful!
The CSR/DamageAnalyst was extremely professional! She was most helpful, from beginning of process to end.
I've been to same location many years ago. Even more impressed this time.
I'll try will go out of my way to recommend Herb's in the future.
Thank you very much!
Vehicle Make : Volkswagen
We were impressed since this was the same car that had been fixed a month earlier in a separate accident, that Doug found an error in the paint from the previous job and had it corrected without us ever needing to say anything. Very awesome!
Vehicle Make : Volkswagen
Appreciate effort to find and plaint missing cover on front bumper
I like to say that Cindy Wright is just an awesome person. She kept me updated
like I asked and just such a super nice person. The work done was just just great. You can't even tell it was ever wrecked. The paint matched up perfectly! Overall it was just a great experience. I hope I don't have to do it again but if I do
I'm going back. Thank you all for making a bad situation a lot easier.
Shawn and Jennifer
Everything was done in a professional matter. I could not have asked for a better company to complete my auto repairs.
Love y'all! I wouldn't go anywhere else.
Don **** at Herbs #3 is the best. Definitely kept me in the loop with the progress of my auto repair. He fixed my car a couple of months ago when my kids wrecked my car and fixed it again with recent accident. For both wrecks of the same car, the car drives just like it did before the accidents. I can't say enough good things about Don. He's the best.
Vehicle Make : Volkswagen
They made it easy to get the job done and took the endorsed check the insurance company sent us, for which we were grateful at pick up!
Dawn R was awesome and deserves a raise
On inside- small details like placing panels back together or the rubber seal is off along both left door windows. Some wheel work that I have questions about along with the steering wheel having a slight tilt to the left.
I called and spoke with Mandy today. She said to bring the car in on Monday .
Third time at Herb's and have always had great service. Cindy was super!
I do not know where to begin with my complete satisfaction with Herb's Paint & Body shop. I especially want to single out the Manager, Doug Allen. I have never been treated so well. From the moment I walked into the shop to drop off my car and to the end when picking up it was a constant A VIP treatment. Thank you for making a car wreck seem like nothing. Because of Doug Allen I will now make Herb's Paint and Body Shop my shop...and will spread the word. Very satisfied customer....Lynda Gatlin
Doug and the Staff were outstanding.
Everyone was very helpful and friendly. Doug Allen was so personable and helpful. I will recommend Herb's to others.
Ever since my first experience with Herb's, I haven't gone anywhere else. Herb's IS my body shop!
Doug Allen gave excellent customer service to me. So helpful and reassuring. He kept me well informed about the work and timeline for it. Excellent!!
My experience was beyond my expectations. Quality work, personal care and consideration, and my car looks great!!
Extreme professionalism from drop off to delivery. I was kept informed on the repair process from start to finish. The staff in front was a pleasure to deal with and eliminated the stress of having my car repaired. The completed job was beyond my expectations. I would definitely recommend Herb's to anyone in need of repair as their workmanship and professionalism are a step above
The work on my car was excellent. My only concern is that customers should receive updates. I did not receive an update. I was called at. 3:30 on Friday that my car was ready. I had already left town for the weekend . I would have appreciated an update Friday morning and I would have changed my plan and left later.
Cindi was great. Not crazy about my hertz experience but herbs took good care of me. Did an awesome job on my car.
Vehicle Make : Volkswagen
Don **** was very helpful with all questions that I had to ask.
Don did an amazing job repairing the doors on my Suzuki! I really appreciate it. I will definitely be coming back should I need any car repairs in the future!
Car now has rattles that were not present when the car went to shop. Apparently something that was loosened or removed for repair in the rear area of the car , was not replaced or tightened properly after the work was done. I also thought the car could have been cleaned up and polished better before I picked it up.
Everyone is always courteous, efficient, and thorough. Thank you for always doing a job well done.
We got home and one of the brake lights wasn't working. The vehicle should have been checked before we picked it up. It was working when we dropped it off. Now we have to go buy a bulb and hope that is the issue.
I had to take my vehicle back because work was not completed the first time.
I have was torn weather stripping around my front door. I've been waiting on a call back from yesterday. I haven't heard from anyone.
There was a piece of weather stripping laying in my front seat when I pick the car up from the same door.
other than that the repair work was excellent
Our car was restored to its original condition and we were treated with deference and respect. We will continue to use this high quality shop in the future. Not many businesses have this level of commitment to customer satisfaction.
I have actually spoken with someone about my initial visit upon dropping my car off. I was told to use the drop box as I would arrive after closing. In the process of looking for the box I noticed there were people still inside of the office so I pulled the door and after several minutes I was let in by a gentleman who stated they had closed at 5:30 pm (I arrived at 5:45 pm). I offered to come back the next morning but I would not have done so, I would have just chosen another repair shop off of the list I was given. So I explained I was told to fill out a form and drop off the keys and that he said I was in the right place, repeated again that they closed at 5:30 pm and I, once again, offered to come back the next morning if that worked better for him. He gave me the form to fill out and walked away. I proceeded to fill out the form and when completed, which took less than 5 minutes, another gentlemen asked my name and took my form and keys. I went back outside since I felt as if I were disturbing them all and no one invited me back into the building even with a storm brewing. Since you never get a second chance at a first impression that is mine for Herb's. While since I reported this everyone has been really nice it just saddens me that it started off as it did. Thank you.
I would like to thank Grant for all his help throughout the process.
Herbs #3 has been my go-to team since the 70's.
Grant takes excellent care of me!
Brett was great from beginning to end! The car looks great!
Repair was excellent. Grant kept us up to date on repairs. Service was excellent.
Great work herb....
I was very impressed with the service and personnel. Everyone I dealt was professional and courteous.
It was a really rocky start but after that hump everything was very professional and was notified frequently with updates on the car. I will return but will only want to work with David. He was able to figure out the mess up and able to move me forward instead of having to wait a whole week
Everyone, especially Grant, was extremely helpful. Will send everyone I know there.
Excellent service and work. I would recommend Herb's to anyone!!
Grant took good care of us and is a great PR person for your company and does a good job too! Thanks Grant. The Knights
The car looks great! The team was wonderful and we will definitely use Herb's again if the need arises.
Grant and Herb's P & B is superb. I will recommend this facility to anyone who might need to have a vehicle repaired!
Sincerely, HERB Graff
Evey aspect was superb from the first appointment throughout the process with clear updates. The promise date was exceeded! Grant was clear on all the details and his expertise was evident in the entire process clearly communicating all important steps. Plus he went out of his way to save me additional money on my rental car. My Acura MDX was an especially challenging repair where everyone at Herbs went way beyond the norm. Always been a Herbs fan but now a big endorser and most enthusiastic customer!
Your service and staff was the best . My truck looked great.I will recommend Herb's to any one I know that needs auto body repair.
Thanks for the best of service
Herb's process easy and efficient from start to finish! Thanks, Herbs. My car looks great - good as new!
I am satisfied with the paint work you did to my honda pilot. It was perfectly matching to the original color. Good job !!!!
Your text system was wrong and created an unrealistic expectation about when the car would be ready. Calls to the shop for info where frustrating as well. You need to work on better communication.
Unequaled customer attention from Grant Shafton. Liked the email contacts also. My car was ready when promised and a little early. I'm a repeat customer thanks to your staff.
Grant deserves special credit. He was polite and kept me informed of car status.
Thank you for handling my vehicle and me with such personal care. I will pass this along to State Farm my insurance Company that you were very personable and treated me like a return customer. I only wish all businesses Customer Service Centers were this inviting. Thank you again.
Once again, Grant was nothing short of a rockstar. My car looks even better than it did when it went in, and the customer service is second to none. I will absolutely promote your business to anyone and everyone that needs to have work done. Thanks guys!
I appreciate the attention to detail, the cheerful and helpful attitude. I was kept informed of progress and work was completed earlier than expected.
I thought Grant was very nice and very professional. He consistently let me know that my business was valued. As a State Farm employee that is the kind of customer service I want for our clients. I had a very nice experience at Herb's paint & Body shop.
Great service! My car was ready days before predicted. My service person called me daily to let me know progress. That was really appreciated. I received emails on a regular bases so I could check online status if wanted.
Grant and Mike were excellent to deal with. I will recommend herbs to anyone who will listen.
Grant is fantastic! He always takes great care of me, and his excellent service ensures that I will be a lifetime customer. Thank you!
Very helpful and courteous staff!
It is a pleasure to work with Grant. He always kept me informed and made sure my car was returned in mint condition. A pleasure to work wit Grant and Herb's once again.
Great job and superb service!
Herb's Grant Shafton is an exteremely personable and customer oriented person in your shop. He infuses confidence!
I was very upset with my insurance company, and Herb's took away the sting. Also, their professional relationship with Enterprise made the rental car process smooth and stress free. Being in an accident and dealing with insurance companies are stressful enough!
Could you choose a neutral news channel for your store? Fox News is very offensive.
A very favorable experience from beginning to end. Thank You!!
Our Sales Representative at Herbs, Grant (can't remember his last name) is one of the best sales reps we have ever worked with anywhere. We took our car back to Herbs this time, because of Grant and your teams service the last time. He should be the lead trainer or atleast the standard for all your sales service teams, he's excellent. You win customer loyalty through reps like Grant. Car looks great, although we have not had a chance to drive it yet. Will know more after a week, but for now, it looks wonderful.
Russ and Machell Firth
Great job everyone extremely nice and helpful.