Vehicle Make : Mercedes Benz
I liked getting the updates throughout the process and Pete was great to deal with.
Took several tries for you guys to get it right. Well over a week from first time I was told it was ready before it was actually repaired correctly.
Great repair job and the wash job with the extra dressings was good too.
Each person with whom I interacted in the transaction was incredibly professional, knowledgeable, helpful and capable. The work itself was done perfectly. I chose Herb's because of your excellent reputation and your commitment to the local community in charitable works. Thanks!
Great job done in a timely manner!!!
Friendly and on point updates on the vehicle!!
Excellent customer service as always. Repair was completed a day early as well. Highly recommend Herbs Richardson.
Scratched parts. Parts that were damaged not replaced. Greasy dirty hand prints on headliner.
Amanda was very professional & super nice! Car is completely done to my satisfaction & the paint matches perfectly! As I would expect as I’ve taken many cars to Herbs #3 over the past 20+ years! Great job & on time as always!! ????????????????
Everything was very professional. Work was done as promised. Also the "Updates" kept me posted.
My vehicle and I were treated well. Thanks.
My rear view camera was not reprogrammed with fixed guidelines. When an electronic module is replaced on a vehicle it requires configuration. I will be bringing my vehicle back to be fixed correctly as it was prior to my tailgate being stolen.
Please call me at ****-****-xxxx
Vehicle Make : Mini Cooper
Did a great job on our car. Was quoted week and half and got it back in a week. Friendly staff made working with them so easy. Overall quality of repair was very impressive. Even did a nice detail and cleaned inside and out of car. It was like getting a new car. Loved the extra detail that went into it. Thank you for all the hard work and amazing results.
Work was not completed. Protective panels under the car were not properly secured.
Pete Fitzsimmons was great. Explained what was damaged and explained the estimate. Car was ready and clean. Great job done by the repair techs.
Van repaired at Herb's #3 in Richardson. They went out of their way to ensure this work was done properly using quality parts (in our case OEM parts). They were genuinely concerned about getting our van back to us as soon as possible. Our van was finished days ahead of the original estimated schedule and the repair work looked like new. I will be returning to this Herb's for any future body repair needs.
One suggestion: the headlight assembly that was replaced had some small scratches on it. Please check for these things before installing the equipment.
Herb's handled everything. Made it very convenient
The customer service is AWESOME!! Amanda was courteous and provided great communication. I was totally surprised and grateful for the same day service. Thank you!
I received updates during the time my car was in for repair. It was ready for pickup exactly when I was told it would be ready. Amanda explained all the work that was done when I picked up the car and it looks great. Thank you.