I felt like you guys really cared and did your very best to do an excellent job on the repair AND deliver it as quickly as possible. I appreciated that you handled all matters with my insurance (State Farm) and that you even stayed open a few extra minutes in order to get our car back to us! Quality work, great customer support! I will be recommending you guys!
Multiple delays and incomplete work. Promises made and not kept.
Tailgate electric lock found non-functional.
Crease in tailgate noted by State Farm appraiser, near passenger-side tail lights, was not repaired.
Herbs does great work. Communications were excellent.
My truck came back missing the clear door edge guard but it was specified on the work order ticket that it was done.
My truck is back at herbs for small things that where missed. You need to improve on the final inspection.
Thank You, Mike
The work was satisfactory, and the staff was helpful and friendly.
Third time I've used Herbs & every time it's been great. While not related to damage, I would have been happier if they had buffed out my head light covers as I asked. Good job.
Vehicle Make : Volkswagen
Repair went smooth however was surprised you made no attempt to fix hail ding in same fender or replace the side light bulb in that quarter panel that went out as result of collision.
Ya always do an awesome job and treat people with respect. Thank you
The team, and my support rep did an amazing, above and beyond job working with me, communicating and doing on time delivery. If I have s complaint it is that my rental car was dirty, had a low tire light and only half a tank of gas, which made it hard to fill to the right level. But the body shop team was amazing! Highly recommend!
Josh was always very welcoming and respectful. He always got to me in a timely manner and even helped coordinate my vehicle pick up with my work schedule to minimize my time without it. The managers at enterprise were also very helpful in trading a rental with broken shocks and struts out for a safer car. Overall plesent experience and Josh had even recalled to my last visit to Herbs where my vehicle was damaged in the shop and made sure to help inspect my vehicle and hold it to a high standard. Outstanding work on my 2009 Honda Civic.
Brandon & crew did a great job!
For the most part yes I'm very pleased; the workmanship looks great. Only have a couple of issues and will call to set up an appointment to go over them. Nothing major at all just a few spots that will need touch up.
Very appreciative of Brandon getting everything setup for the fix. Excellent service by him as well as the crew that fixed the car.
Great job by Don and company. The car looks factory new.
We found a dent from hail damage on one of the rear panels that was not fixed. Also several muddy shoe prints were in the interior of the car and on the seat cushions. Otherwise we are very satisfied with the rest of the work.
My car had a front bumper damage, and that was the only problem I had. When I came to pick it up, the car didn't start, (I have never had such a problem before) they had to jump it. On my drive home, the check coolant light came up and stayed on. When I got home, I let it run for a while like your guy had advised then when I turned it off and turned it back on, it over heated to 120. The car did not have these problems when I turned it in to you guys. Something happened during repairs and it needs to be fixed.
Everyone was wonderful kept me up-to-date great. Excellent customer service
There was some confusion regarding my appointment, but the work was excellent!
Car was very dirty inside and out.It would be nicer to get it back clean.Thanks. Other than that they did a very good job.
All the repairs were not made. We asked for the right headlamp to be tightened. We also sent an email reminder. The Tech said he didn't know anything about it.
My visor clip is missing.
Pete was an excellent representative and was honest and forthright. It is rare to see that these days, but it definitely would cause me to choose Herbs again.
I was treated professionally and honestly. I liked the updates as well. If necessary I will use your services in the future.
Excellent have had all previous cars done and very satisfied
Job was completed in less than one day!
Vehicle was dirty and repairs took much longercthan expected
Took longer than estimated to complete repairs.
More frequent status updates would be nice.
I liked the text updates. I've had other cars repaired with Herb's years ago, but didn't have that option offered. Being on the phone all day at work, it was reassuring when I'd receive a text. I'm willing to come in for some other body work I need done if you all can get me some type of discount somehow :). I've been a customer since 2009
The car looks great and was completed when you said it would be.
Each time I came to pick up my car there were obvious things wrong. Pete was very nice and corrected the issues but especially on the second time I would have expected things to to be quality checked better. On the initial pick up hail damaged trim pieces were not replaced that were on the estimate. When I picked up the car the second time the trim was not installed correctly.
Don and everyone at Herbs are amazing! Friendly, knowledgeable and willing to go the extra mile for the customer!
Just a couple of things to finish up a job well done. Pete was very nice to work with
Brandon Bourland great to work with.
Excellent service. Tom Collins runs a class organization
Very reasonable price and very fast. I'm extremely satisfied.
I loved the text messages and the quick response to my emails. Communication is key, and you nailed it!
Excellent job by your body shop. Brandon Bourland was very courteous and kept me well informed on the progress of my vehicle.
Quick. Thorough. Professional. Well done.
Service was top-notch from start to finish. I reviewed updates throughout the day and when I picked my car up, it was cleaner than it had been in a long time -- inside & out!!
I will definitely recommend Herb's to anyone who needs body work.
Great, fast, and professional service.
We are completely satisfied with the work and the staff was polite and understanding. I worked in service for 30 years and I appreciate the kind of service your staff delivers. They kept us informed of the progress and finished 6 days before the target date. To my untrained eye ( having never done body work) it looks as good as it did the day I drove it off the dealers lot. Thanks again. Don
Nice job, finished ahead of schedule. Very friendly and easy to work with
Pete Fitzsimmons was great to work with. Everyone is very courteous and great to deal with. My truck was completed 2 days earlier than scheduled.
Thank you very much.
Herbs did good work on my Toyota , but the most impressive was the service I received from Brandon . He set up my appointment and my rental car . He kept me informed every step of the way . They even got my car ready a day ahead of schedule . Brandon stayed late so I could pick my car up after work , they even cleaned it ! I work in the retail industry and I appreciate great customer service . I would recommend this shop and Brandon to all my friends .
Work done to satisfaction, communication throughout the process was excellent, and work was completed several days ahead of schedule.
Great job, I will definitely recommend Herbs
Everyone was so friendly and helpful from beginning to end with our whole experience! Thanks so much for making a potentially frustrating and challenging situation extremely calm for us.
So quick & always professional!!!!
Still feel dents in front bumper, appears to have been just painted over, not dents smoothed. BUT people were very pleasant, good efficient service. Nice to have Enterprise car rental w/in Herbs... Very convenient.
Brandon is awesome. Amazing customer service, outstanding communication and seems to have a true passion for what he does. I'll come to Herbs from now on just because of him and his unmatched level of customer servce.
Really appreciated being kept up to date with the progress through the texts and emails.
Everyone at the Herb's Allen location was very friendly and professional. If I ever need body or paint work in the future, I won't hesitate to come back.
Appreciate all the help Don gave me including updates. He was very friendly and should be commended.
We were very pleased with the expertise the communication and the updates that were given to us throughout the process
Great job repairing my 4Runner and matching the paint. It's hard to find good workmanship these days. You guys are an exception!
My car's door handle was broken during the repairs, and I was never informed that my repairs were going to take longer than I was told until after I had arrived to pick up my can. This senario happened twice during my repair process. I don't think a text or a phone call would have been too much to ask for to let me know not to come because my car wasn't ready yet.
Rework was needed because the damage wasn't completely fixed. The rework was done quickly and well, but I don't think it was necessary. I mentioned the damage that was missed when I originally dropped it off, but it wasn't included on the quote and was then missed. This cost me time and effort to get it resolved, and it was unnecessary. I do appreciate the quick resolution once I pointed out the issue.
The staff is ourtrous and tslrntrd.
Don handled everything in an excellent manner. I will recommend Herb's should a friend or family member need autopsy services.
Excellent work! Don **** was our rep and he was detailed and informative during the process. We will indeed return to Herb's if we should need any body work in the future (although we hope that we don't need to!)
On a scale of 1 to 10, with 10 being the highest as far as customer service and responsiveness and courtesy are concerned I would rate herbs paint and body a 12 - I will definitely refer my friends
Thanks Bryn for your timely communications and great customer service
Vehicle Make : Volkswagen
Faster than expected and quoted. Everyone I talked to was friendly and treated me like I was their only customer!
The completed work was very good, but I was overcharged. I know that I only paid 1000 to meet the deductible, but I did a survey of the parts that needed to be replaced and they came to less than 2000. I started to replace the parts myself and actually ordered them from Courtesy Nissan. I ultimately decided not to complete my own work because of the painting involved.
So subtracting 2000.00 from the total cost comes to 3,854.84 to paint and assemble the front end. In my opinion that is excessive because there was no dent repairs done.
Vehicle Make : Volkswagen
Excellent service. My car repairs were completed 2 days ahead of schedule and the work was done 100% to my satisfaction. Thank you
I'm impressed by the thoroughness of the body welds, painting, etc. Everything looks very nice! Thank you for your service!!
Herb's did an outstanding job on my truck! They kept me updated every step of the way, finished on time, and we're extremely professional!
Outstanding service and results
Incomplete repair work. Rude staff. Vehicle was returned in unsafe condition.
Excellent service done very expeditiously.
Great job so far. Got the car before it was scheduled.
Brandon was extremely helpful, friendly, and in particular putting me at ease in regard to not having my vehicle for a long period of time (2 wks); that was a real comfort!! I also appreciated the updates on the repair progress-also extremely helpful!!!
I would definitely use Herb's again and recommend you to anyone who is in need of a car repair.
Everyone is great to interact with.
As always I was treated with respect. I love the text updates
Got our car repaired very quickly, explained everything that I needed to know. Very good communication during the process!
Great communication about the status of my car and ease of picking it up when ready and returning the rental car. Work was done perfectly. Will definitely recommend Herbs.
Vehicle Make : Mitsubishi
great job guys
Great communications. Great results.
We really appreciate you finishing up on the work early, just in time for the Thanksgiving holiday. It looks great!
Your business is first class! This was the most easiest experience I've ever had with auto body repair. I also love that you have the car rental shop on location, and they too were excellent. My car looks great! Thank you for everything!
Awesome- such friendly staff. Car looks beautiful! THANK YOU!!!!!
The quality was excellent & the service was extremely fast
This is the second repair I've had done on my car and very satisfied with the great work.
I am very happy with my car repair I think the repair group worked hard-hard to make my car look like a new car a big thank you to this who kept me posted on all updates thanks again.
Josh was very helpful . Thank you Herbs
Car looks great. Everyone was friendly and helpful. It was an easy experience.
my car was ready in one day. Great job.
Way quicker than I thought. Great job!
The repair job itself was beyond great. The car looked like new. However after contacting State Farm about the issue I had which is the check engine light coming on after the accident and was not there before the accident and was told by you guys it's not related to the accident and State Farm won't cover it I was told by State Farm that they didn't deny anything on the claim. After a little research and I talked to honda they said that these O2 sensors are very sensitive and any impact could affect them and cause the light to come on. My main issue is that the light was never on before the accident and that was not at all taken into consideration. State Farm said if the shop deem the issue due to the accident they will fix it. And now I have to waste more time dealing with a different shop to fix this. Other than that all was great. Facility is nice and very friendly and knowledgeable staff.
Fast informative and well done
Just one cosmetic mistake after repair, but workers were very attentive. The auto ipdates helped a lot. Very professional.
I love herbs. The customer service is always great and I love the text updates that are available!
You guys always do a great job!
I really appreciated the consistent updates on my vehicle. Everyone I engaged with was courteous and very professional. I would use Herbs again (hopefully I won't need it) and recommend to friends should they ever need repair/paint work in the future.
The whole process was relatively quick and painless. My car went in on Monday and was ready for pickup the next day. Everyone was very friendly. I would definitely use Herbs again.
The repair was super quick, and you can't even tell that we had hail damage. The car looks absolutely perfect.
As a machinist and engineering student, my standards are extremely high, I am very pleased with the quality of workmanship.
Car looks great, will recommend Herb's in the future.
Second time to use Herbs. Will definitely come back if/when body work is needed.
Pete was terrific to work with.
Service was friendly and efficient. Work was done in a reasonable ampout of time and very professional. I will recommend Herb's to our friends.
I'm really happy that Herb's opened a repair shop in Allen that is so convenient and provides EXCELLENT work.
Awesome job! You made the experience painless and stress free !
Vehicle Make : Volkswagen
The passenger seat appears to be damaged and the air as light is illuminated and will not go off. I am taking it back to them tomorrow .
I am a repeat customer that was once again extremely satisfied with my experience. Great customer service, great workmanship and my vehicle was completed in a VERY timely manner. I will continue to refer anybody that asks me where they can take their car for bodywork to Herb's.
Planning to return car as engine light is on (have already discussed with Herb's).
I like the updates! Helps us plan for pickup. Great service. Work done professionally. Thanks Herb's for a job well done!!
Very happy with the work done and the attitude and help of Pete and the whole staff.
I could not be happier with the service I got!! everyone was friendly, there was no drama, would come here again!
I was extremely pleased that I got a call that my car would be ready before the weekend! Everyone was extremely nice and professional.
Great customer service, I was very impressed with how Herbs kept me up to date throughout the process.
Thanks for everything and keeping me updated. Will be referring you.
Always kept me up to date.
The car looks great but when I pull into our driveway or go over a speed bump there is a loud plastic scraping noise. I will need to bring the car bact in an have you take a look at it, other than that I am satisfied.
The repair makes the van look new again. It is always easy to do business with your shop. I recommend you to all my friends and family.
The did very good job quickly. I was very surprised.
Herb's made the process of getting my car repaired very easy when it was a tough situation. Herb's is great!
Vehicle Make : Volkswagen
Everyone I dealt with was warm, caring and professional. Thank you!
Professional & courteous staff. Car was repaired to my satisfaction in a very timely manner.
They were wonderful, reassuring, and did a great job. Enterprise was awesome too.
Vehicle Make : Mitsubishi
I have been taken my car there multiple times abs they have done an amazing job!!
Herb's paint and body has earned my highest possible recommendation!!! Pete took great care of my vehicle; I couldn't be more pleased!
Great customer service! Repair was done fast and correctly. Even after the repair was complete they still have great customer service.
Great job, and fast, too. if we need work done going forward, we wouldn't mind working with Herb's again.
The email updates were awesome. No need to call and check on your vehicle. It feels like you are in the loop through the entire process.
I liked getting the text updates. I would suggest texting the repair estimate and Estimated time of completion also. Thank you
Josh was awesome about communications and was very warm and friendly. Andrew on the other hand from enterprise. Was a cold blunt and his fake customer service was evident when you informed him about the rental car.
Really appreciated the fast and friendly customer service I received. Thank you all for a overall great experience!
Herb's Paint and Body finished the job only for two days. I was expecting it will be one week to do it. This is my second car that was serviced by you and I have no complaints.
Everything went perfectly. Thanks!
Super fast and ver detailed. Fined the repair 3 days ahead of schedule.
Initially, when the service rep said the truck was ready to pick up, there was a problem with window tint peeling off, but it was repaired the next day. Overall work complete ahead of schedule.
Vehicle Make : Volkswagen
Josh Collins went above and beyond to get my car back to me quick and it looks great.
Great job. Thank you so much. I'll definitely keep you in mind for next time.
Josh was friendly and helpful. The desk staff was, too, but I didn't catch her name.
I am very satisfied with the collision repair itself. The front bumper and paint work looks great. I spoke with my estimator about buffing out a spot on the driver side door. When I took delivery after hours I noticed it had not been completed. I was willing to pay for the service and was disappointed to see it was not done. Not a big deal, you guys do great work but would appreciate an option to come in and have it done quickly. Thank you and Merry Christmas!
Josh was awesome and I loved the personalized messages from my car. It made it seem like I dropped my kid off at summer camp and you guys were taking stellar care of him up on Sunday. Thanks for a great experience.
Only critique is that it took too long. A week to get in, 2 more to fix the vehicle.
Car was not returned to me in good condition
The entire experience with Herb's was great. Everyone was friendly and efficient.
The work was completed faster than I expected.
They did a beautiful job on my car. I was pleased with the way they stayed in contact with me via text to update me on the progress of the repairs being done. They were very courteous through the whole process. I felt like they took pride in making sure my car was fixed properly before releasing it to me. Ford Company was also involved in the repairs and Herb's made sure Ford's repairs were done correctly. I appreciated all their help. I have lived in Allen for 5 years and never needed car body work and was not sure who to use. I will now highly recommend them to anyone needing car repairs.
Jerry Reynolds, the Car Pro, recommended Herb's to me, and I was very pleased with the entire experience. Absolutely no complaints!
The customer service I received was outstanding !!
Every employee is concerned and professional.
Everyone that I encountered offered exemplary customer service which was so refreshing. I've often felt that customer service was a thing of the past, almost non existent these days. Bravo to the team of caring individuals who took care of my needs. My Jeep looks amazing! They fixed her, cleaned her and vacuumed. Going a step beyond! Thank you!
my door seal is leaking air.you can hear the loud noise that the air makes as you are driving down the highway.
Herbs is a class act, and I would recommend to anyone. From start to finish, A service. I will always be a customer. My only complaint would be about Enterprise rental which is not your company but affiliated since it is in your building. The rental I received was dirty. Food was left on the back seat, the drink holders were sticky, the inside windows so dirty I could not see well in the morning sunlight's glare. These things coupled with an odd odor inside the car did not inspire confidence in Enterprise and was the only negative in this situation.
So far, the car looks great. Clean-- inside and out !! Hail damage all gone. The people we encountered were kind and helpfull. Turnover was very fast. Car was ready the next day. Enterprise was very kind and helpful also!!
Had to clean my windows. After the wash there are streaks.
All of my car looked very new, not just the new replaced parts. I appreciated all the friendly service. I would never go anywhere else!!
One of the best customer service experience ever
Friendly and courteous staff. Willing to work with us. No problems after State Farm approved the repair which we appreciated ver much. My wife is really excited about getting her car back.
Great job Herb's!
Although the Gail repair seems to be done well and everyone was nice and courtesy etc.... However when picking up my car I noticed a 4 inch scratch with nickle sized paint chip on back right corner of my car. I notice before I drove off and went back inside to ask about it.
It was wierd as the person helping seemed prepared for me to ask and stated let me show you a picture of it. I looked at picture and had date stamp the same day I dropped the car off. I realize that it's procedure to take pictures on drop off just for this reason. I just bought this car a month ago and seems wierd I didn't notice that scratch prior to dropping it off. At any rate I drove off thinking not much I can do. My wife got home and walked up to the car and noticed 1st thing.
It wierd that when I went in to ask about the scratch that he said oh, that was like that when you dropped it off and we have pics. So he remembers all the scratches he takes pictures of everyday on each car? I could understands if he said let's go check the pictures,but he said oh yes I can show you pictures it's a small possibility the scratch was there and I never noticed on my new car, but seems more likely herbs accidentally scratched car the same day u dropped I dropped it off and not admitting it.
I would like to talk to someone about this
Everyone was very courteous and the car was ready sooner than I expected. Thank you!
Quality of the work was top notch. Pete did a great job in processing my claim.
I will recommend Herbs to others.
Herb's exceeded my expectations especially in regard to the customer service. Abraham took great care of me and I have already recommended Herbs to a friend.
Herbs did a great job. I like the way they communicated through email and the timely way the finished my car. Staff was very professional, very thorough, and very friendly. My car looks good as new.
Thank you for the TLC you gave to my car! It looks new again!
Everyone did a great job. My car looks great and I am very happy. Thank you !
Great service, please include ETA's of when vehicle will be ready with updates. Thank you.
Great customer service! Thanks
Very perfessional and helpfull in all aspects of car needs . thanks
The process was seamless, from beginning to end. I truly appreciate how courteous everyone was. Thank you!
The repair on the body was great. The car rental was
Less than satisfactory. I was promised that they would take
Care of car rental not to call my insurance company to handle it..When I dropped off the car,they told me they couldn't find a car and that I would have
To come back the next morning to get a car. I feel that they should have
Called and let me know so I could arrange for transportation.. Which they
Didn't. The next day I was given a car that had not been fueled and Had a quarter tank of gas. No one checked with the insurance company over the rental as far as I could see to see if they would cover it. If Herbs is going to have a car rental agency connected to them they should do a reasonable job. It definitely in my experience was not an asset to your image.
Wonderful service. Really like the updates by email. Personal service was appreciated.
Very prompt and professional.
Like going to the dentist, nobody wants to go to the body shop. This is my third visit to Herbs, and if I need a body shop again, it will be Herbs. The courtesy & professionalism is top notch and I completely trust the shop to fix my car completely.
In short I trust Herbs and would highly recommend your company to anyone.
I thought Brin was especially polite every time she tried to call us. I guess we shouldn't leave thYou've a great team.e cell phone in one room and go to another! She was gracious and sweet. Josh was helpful and courteous also. I don't remember the tall man's name but he helped us and we weren't even his customers!
My Venza looks great! I appreciate the detail that was given for the repair. Thanks!!!
Friendly, good customer service and completed the work in a timely manner.