Great people. I will be back with another car for body work.
It was a very good experience, I received updates on progress of work that assured me things were going smoothly until completion
Great job. I especially like the frequent updates
Vehicle Make : Volkswagen
Tim was very good and a true professional
It took much longer than I was told.
Tim was very helpful and easy to work with!
Jason was great and very responsive.
Completed ahead of schedule and work looks great.
Jason was great to work with. Really appreciated the email updates. The repair was excellent, thanks
I'm so happy to have my car back and it looks awesome.
I worked with Jason Brassfield and he made the entire experience of having my car repaired incredibly pleasant. No only was the repair done to the highest standard, but also was finished ahead of schedule. Jason kept me informed along the way with daily updates which were much appreciated. Thanks Jason to your and your team for a job well done.
Always a job well done. Thanks for the fast and reliable service.
Jason was my rep. At Herb's and he seemed to care about my concerns which he addressed in a timely manner. And it's nice to work with someone who take his job seriously. I wish all service industries had professionals like Jason.
We have had our repairs done at Herb's in the past and have always been satisfied with the repairs delivered.
Martin Oakland was really friendly, professional and helpful. Although the mechanic/technician missed replacing a serpentine belt that was damaged in the collision, Martin was apologetic and had the car ready for me the next afternoon. The vehicle took a week longer than estimated to be completed but I'd rather have it done right than fast. A big Thank you to the team at Herbs for a fantastic job on my vehicle.9 out of 10 stars on workmanship (serpentine belt)but in the end I am 100% satisfied at the time of this survey.
Jason was outstanding to work with. I hope I don't need service anytime soon but I would definitely want to work with him again if the need arises.
Jason went the extra mile in helping me not only get my car fixed but picking me up to get my car. It's little stuff like this that keep me coming back to have my cars worked on by Herb's in Frisco.
I would like to say that I was pleasantly surprised at how quickly the hail damage
was repaired. I am certainly not complaining, just surprised. I even jokingly questioned, 'did they get all the dents'? Jason (who worked with me and kept me informed about the work progress) assured me that those working on my car
are very good at the work that they do...GREAT and THANKS!
There were two minor things that didn't affect the repair itself. The driver's floor mat had yellow marks on it. I pointed this out, and the guys cleaned them while I waited. Upon returning home, I noticed that the hood wasn't latched. Don't know why it was like that since there would be no reason to open the hood. Anyway, these things are certainly not anything to worry about. Just thought I'd mention them. Everything else was great!
The repair is professionally done. I was disappointed that the brake light and turn signal on that right side were not tested to be sure they worked. My husband happened to be behind me as we were going home. He pulled up beside me at a stoplight on Main and told me they weren't working. I had to turn around and come back. When I turned, and was driving into the sun, I couldn't see. There was a film left on the windshield from the wash job. That was so dangerous. Both issues were immediately taken care of, but those little details could have been really costly.