Vehicle Make : Volkswagen
Big thank you to Tina for all the help and getting things done to our expectations.
I posted glowing reviews on Yelp and Google and Facebook. Tina took excellent care of me. Thanks to all at Herb's for the good work.
August was excellent on keeping me informed and the drop off and pick up was super quick. He even got my car back to me a week ahead of schedule.
Great customer service. I was treated very well.
Herbs in Frisco more than exceeded my expectations. Thank you for providing a extraordinary experience!
Everybody was very professional and friendly. My car looked excellent when it was finished! Brian Lowe, who was assigned to me at the Frisco shop also did a great job!
I was extremely pleased with the service at Herb’s. The work was superb and completed ahead of schedule. In addition Brian and the manager were extremely kind and kept up good communication throughout the process. Rosalyn L
I was called and told that my car was ready
For pickup when I arrived at 4:45 to pick up
It was not ready. I had to wait 20 minutes
Because it was in clean up.
Upon inspection the body work looked great
However during the repair a cap fell out of the
Handle cover driver side That is being ordered for me. Also my right headlight
Was not connected. I had to take the headlight out and reconnect at autozone
Your body work and paint are spot on but you need to tighten
Up the little things.
Car looks just as it did before it was wrecked. And, I appreciated the text messages along the way regarding progress.
I was very satisfied with the quality of work done on my car and the whole process, including getting a rental car, was so quick and easy! I really appreciated the level of professionalism during the whole process and would recommend Herb’s to everyone I know!
Just continue to do all that you guys are doing. We were completely satisfied with your services from when we first step foot into the building acknowledging our presence or to get setup for a rental car and to continue to update us on the status of our vehicle, to see the end results We have no complaints...Great Job !!! Herb’s to a service Well Done !!!
Great system and fast repair. I like the tracking feature for job progress.
Best place EVER! They kept me updated. Promptly gave me a rental car. Texted me throughout and the repair was flawless. All within 3 days! Great experience and would recommend to everyone.
Tina Gordon, my check-in person at the front desk is a jewel! She waited on me hand & foot, constantly concerned for my comfort. What a fabulous first impression! Big change from a few years ago when I had my Cadalliac in and it sat there for a few days, waiting for a part. The adjustor told me if I didn’t like it, to take it elsewhere! The car was drivable, so I took it back until the parts came in. Anyway, everything went smooth this time; adjustor was wonderful & shop got car done early!
Car came out looking like a brand new car!!