Tim **** did an outstanding job in getting our car in earlier than projected date when lights started turning off in our Volvo and we felt unsafe in driving it anymore. Our Volvo was at your site for 1 month. Tim went out of his way to make sure we were satisfied. We look forward to doing more business with this location in the next few weeks with another car of ours that needs repairs. Thank you
I brought the car in on Monday evening and it was ready by Wednesday afternoon. I appreciate the timeliness of getting the car back.
Easier check out when work completed.
Herb's did a great job and in a timely manner. Will bring our others cars here if need be and will refer to our friends!
Jason took the time to explain the repair process and answer my questions.
My service rep Todd was very courteous and I felt the car repairs were done well. My only criticism would be that the communication of the delivery time was frustrating. I received mixed messaging from the text messages versus what I was told by the reps that fielded my phone calls.
The actual work of removing the dents looks excellent. Left tape marks on window and framing of car where they taped it for painting. I had to go scrape them all off.
Also the color of paint was a little off. They assured me they went off the paint code that was under the hood, but it is more of a maroon color now than Ruby Red. I am contacting Toyota to see if they can confirm the color code.
Although the color is close, it is not right.
Awesome customer service from Jason and the blond young lady at the front desk
Vehicle Make : Mini Cooper
The only thing I saw was the vinyl stripe decal on the hatchback portion did have a slight cut in it when it was being applied.
Miguel was very helpful when I came by on Saturday for pick-up. Even though office was closed, he helped get my car since I was going to be out of town for several days. I would have appreciated a little more interaction during the process of repair (rec'd 1-2 emails over 10 days), but am overall satisfied
The entire team was fantastic and delivered great customer service.
Very professional and courteous.
I will never trust my cars to anybody else but Herb's. Excellent Service from start to finish.
Car looks brand new. Everyone was courteous. Got updates. I will recommend and use herbs again if I have to.
Everyone we encountered in the process of having our vehicle repaired were courteous and professional. I won't ever have my vehicles repaired anywhere else.
Great service and kept well-informed
The received quality of our BMW repair and painting was very good/excellent. J. **** described the repair and time estimate, plus answered questions on how the repair/painting would be accomplished.
Herb's Paint and Body is on State Farm Insurance recommended list of repair shops within a 25 mile radius of Denton. After looking at over 20 repair/paint shops, I chose Herb's Frisco. I would recommend Herb's Frisco and Jeremy **** to my friends.
The best body shop experience I have had. Jeremy Matt was excellent. Good refreshment area. Loved the coffee cups.
Great service! Jeremy kept me informed throughout the whole process. I couldn't be more pleased with the work performed and the service we received.