Quick and efficient. Reasonably priced. Great customer service
Car was delivered with a none working door (front passenger door would not open from inside). I also noticed that a small trim piece (access hole cover) in the inside door release area was hanging loose. Vehicle had to be returned for repair. It would have been nice if the vehicle had been inspected for proper function before I picked it up.
Always kind and polite which is a major plus! The work done is quality! Thank you!
Aaron and Jai were super nice and made me feel very comfortable with leaving my car to get repaired at Herb’s Paint & Body. They were also great at keeping me updated daily while my car was being repaired. My car was repaired in less than a week and it looks like new! Thanks Aaron and Jai!!
Promises of phone calls for progress reports were never kept.
Good communication-job done well and completed when promised. Thank you
The entire staff was top notch. Best customer service I've experienced, maybe ever.
Good job on the repairs, loved the friendly concern and the daily updates!
YOU GOT EVERYTHING DONE, THAT MAKES IT BETTER TO HAVE NOT TO GO BACK. THANK YOU
****. Reception-Janina **** was great and very helpful.
2, Estimator-Aaron McDaniel was extremely nice and helpful. He listened carefully and explained the process to me in detail. He said that Herb's could often get genuine Toyota parts at same cost as aftermarket. He made a call and informed me that he could do that for my bumper. My major concern was for the paint match and he assured me that they had done my color before and that it would not be a problem.. The end result was exactly as he stated and the seam alignment was perfect. It was a pleasure to work with him.
Very professional job by everyone involved, greatly appreciated !!!
Great customer service. Very professional staff.
I would recommend more frequent updates to the Carwise app. If you're going to make it available as a convenience, make sure the info is always current. For example, my expected delivery date said "yesterday at 4:39pm"...that shouldn't happen
We were very pleased with the work that was done on our Venza. It looks great and was returned to us all cleaned on the inside and outside-even the dash was oiled! Very professional job, would definitely use them again. Office staff was friendly and accommodating. Thank you very much
Thanks for all your kindness and excellent help!
Quality and friendliness of staff is great. Would always like a quicker turn around.
My alignment wasn't fixed. Additionally herbs charged me the deductible that the insurance already paid. I wasn't updated when my car was going to be ready until the last day. This has been a bad experience
I was sick about my brand new (4 mos old), car getting hit, but knew there was only one place I "fully trusted" to do a super awesome job. And as usual, Brian Purkins didn't let me down. He's "Always" friendly, and very professional. I was around body work w/Herb's Paint & Body for "many years" & I can't even tell my car has been fixed. I'll only trust them for any/&/or all future Body work. I will always recommend Herb's (#****/Brian). And thank you Eric for doing such an awesome job.....(& the **** that did the work. Sorry, I didn't ask his name). But he did awesome as well. I am a "VERY" satisfied customer. Thank You Herb's (& Alan W.) for having such a wonderful, respectable company anyone can trust.
Jacqueline E. Mosler