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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 117 reviews 75%
4 star 12 reviews 8%
3 star 11 reviews 7%
2 star 7 reviews 4%
1 star 10 reviews 6%
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(All Vehicle Makes)
Maria G.
Vehicle Make : Toyota
2 out of 5
6/13/2021
Very disappointed. I keep finding issues with it. Bad paint job and more. I hate to have to keep coming back.
Hassan A.
Vehicle Make : Toyota
1 out of 5
6/11/2021
Everything was great except that weather tech floor mats were missing, the vehicle was totaled and I could not retrieve those mats.
Donald G.
Vehicle Make : Toyota
4 out of 5
5/20/2021
Good job, especially pleased with dealings with Alice!
Chad L.
Vehicle Make : Toyota
5 out of 5
4/15/2021
Your company took care of all the issues and made it easy.
Greg D.
Vehicle Make : Mini Cooper
1 out of 5
4/12/2021
Hood would not open they told me the cable was stretched it was not the hood was not adjusted properly it took me 2 hours to get it open and 2 minutes to get it closing and opening properly. They could have detailed the car and made the old part look better next to the new parts . I am not happy with the work that was done to my car and more unhappy with the work that was not done to my car.
Leotis C.
Vehicle Make : BMW
5 out of 5
4/8/2021
Mrs. Marie does an awesome job taking care of the customer as well as all the staff
James F.
Vehicle Make : Toyota
2 out of 5
2/20/2021
Length of repair time was very long, about a month. I had to pay out of pocket for my rental vehicle from your rental department. I wish I would have been told up front about this instead of after having been in the rental for a couple of weeks. Finally, the decals put in the truck were not done well. They were clearly not replaced back to factory standards with bubbles and air beneath that suggest they were sloppily applied in a hurry, having expected more from the Toyota Collision Center. The people there were always very friendly and responsive, particularly Marie. I chose your collision center on my own accord, but if I need collision work done again in the future I will probably go with who the insurance company suggests instead.
Frank S.
Vehicle Make : Mercedes-Benz
5 out of 5
2/7/2021
Marie Wade was very nice to deal with. Very personable and she kept me infirmed on the status of my vehicle.
Betty M.
Vehicle Make : Toyota
5 out of 5
1/27/2021
The body shop employees at Classic were very pleasant to work with. I am very pleased with their work. Marie was most considerate and made this experience very easy for me.
Lisa W.
Vehicle Make : BMW
5 out of 5
1/23/2021
Marie was awesome! Best customer service I’ve seen in a long time!!
Kirk F.
Vehicle Make : Mercedes-Benz
5 out of 5
1/21/2021
Timely, thorough and courteous service.
Christine G.
Vehicle Make : Toyota
1 out of 5
1/2/2021
When they put the rear bumper back on they left a tab sticking out but I've been too busy because of the holidays to bring it back.
Drew M.
Vehicle Make : Toyota
5 out of 5
11/7/2020
Great job !
Eric O.
Vehicle Make : Toyota
5 out of 5
11/7/2020
Very happy and aatisfied
Tonya M.
Vehicle Make : Toyota
5 out of 5
9/23/2020
Everyone was really nice and they called and kept us up to date on where we were! Very courteous, and the car looks awesome!
Patricia B.
Vehicle Make : Lexus
5 out of 5
9/13/2020
Great service and repair
Pamela H.
Vehicle Make : BMW
5 out of 5
9/3/2020
Marie was absolutely wonderful to work with. She is Friendly. Helpful. Courteous. and especially Patient! Marie obviously loves her job and does it well. Classic Toyota is blessed to have her!
Amelia H.
Vehicle Make : Toyota
5 out of 5
8/14/2020
Always a wonderful job done at Classic
HALEY B.
Vehicle Make : HONDA
1 out of 5
12/17/2019
Communication started out great but then became lacking. Car not technically ready when I picked up. I have to come back in for an emblem when it arrives and I'll probably have to call and check on that myself.
Wilbur M.
Vehicle Make : TOYOTA
5 out of 5
11/22/2019
Alice Beene was very nice & knowledge to work with.

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