Courteous, prompt and knowledgeable
The entire staff was great and friendly, from the email updates, the receptionist to our service manager Joe. My repairs were done on time as promised and my truck looks fantastic. I have used this location before and was pleased and I was not disappointed this time. Joe was very caring and very informative. He even offered ideas for my other car that my husband was driving when we came to pick up my vehicle. Very personable and easy to talk to.
Everything worked out perfectly. Someone did a hit and run leaving my bumper literally hanging. Joe was really nice and professional. He called me to give an update on the status of my car repair. I even received daily emails with the updates and cost. My car was ready one day earlier than projected. Plus it was convenient for me to be able to leave the rental there as well. Now it looks brand new! I definitely recommend this place.
Pleasant people in every department.
I really appreciate the email updates on the car repair progress. Your rep Jeff DePugh is also very responsive to all my questions/concerns. He also responds to emails and calls VERY promptly.
Jeff, did a great job of gaining my trust and assuring me that my vehicle was in safe hands!
I couldn't have asked for better service after my accident! Ryan and Mark, ESPECIALLY RYAN, made sure I was 100% satisfied and happy with the work and timeline! Ryan was accommodating, patient, professional, and made me feel that my little FIT was the most important car there. He went above and beyond not only handling the extensive repairs, but saw to it that my recalled airbag was replaced! I highly recommend he get a raise!!!
A big thank you to him!!!
When truck repairs took longer than expected u should have given us a rental car
Joe was very pleasant to work with and the communication, both via phone and email, was exceptional. The car looked brand new. I was very happy with the repairs and the fact that I could leave my rental there
Too many thing not fixed properly
I would love to see positive people in the front office while I wait for the service
Fast, efficient, thorough. Hopefully I don’t need to come back but if I do, I will be back. And will recommend to friends, family, coworkers...
Excellent work, on time and treated wonderfully by all on your staff including the rental part. Thanks.
Thank you for the excellent customer service provided by Jeff, he gave great updates.
Jeff was very helpful and easy to work with. He kept me completely in the loop with the process about my repairs and graciously answered questions about insurance, as this was my first time in this situation.
Joe was very helpful and assisted me getting my vehicle home, so that I did not need to come back to get my backup car home.
I am satisfied with the quality team work performed on my vehicle and the timely delivery; at an inopportune moment of my Holiday Season.