excellent customer service
Great service and caring people. Just an fyi, my name is spelled Kathryn, not Kathlyn. Thank you ????
Joe was amazing and I appreciated the phone calls keeping me up to date on progress. The texting thing was good as well
As I was driving my vehicle later the same afternoon as I had picked it up from Abra, I noticed that my left turn signal was not working properly. I went home and checked all the rear lights. None of the lights on the rear left side were working. Thankfully my husband was able to correct the issue, as this all occurred after Abra had closed for the day and would remain closed for the remainder of the weekend. It seems to me that checking to make sure the rear lights are connected and working would be a requirement when replacing a rear bumper. Other than that, the employees were friendly and the repairs were done within a timely manner.
Joe made the experience as painless as possible! Everyone was so nice and my car looks so great. I hope I never have the need for auto body work in the future but if I do, I won't hesitate to come back here. Thank you all for your hard work, its very much appreciated!
Thank you so much for the great job you did on my car. The paint color matched perfect and the parking sensor is working great.
everyone was very friendly
I couldn't be happier with the outcome. Joe is great and he kept me informed throughout the repair process and I like that a lot. The staff are courteous, and Justin is great and professional. I'm thankful,esp., to Joe that my car's back to it's beautiful condition and running!
we were kept informed stet by stept and knew when to expect our car back and was happy with the total repair and the personal treatment.
they repaired my car in a timely manner and it looks great thank. the people were nice and friendly also thank you agsin
Fast, quality, detailed service ! Would recommend.
Joe was great. He kept me informed and got things done in a timely manner. Thank you Joe!
A+ service from A to Z! Excellent customer service.
Fast work and quality repairs! Very impressed. I loved the updates. They were a great stress reliever. You turned a nightmare into a pleasant experience. I can’t thank you enough! The car wash and interior vacuuming were icing on the cake! I will definitely recommend Abra to all my friends and family. Well done!!
Always a pleasure. Like the efficient and friendly notes and update on the car status....
They kept posted the progress of the repairs to my car.
I am very disappointed in the service provided. My car left the shop with an extra dent and more scratches. When we asked if they drove our car any, we were told they drove only in the parking lot over the speed bumps. When we confronted them about our car having over 20 miles on it, we were then told that they drove our car to a different part of Salem to a Mechanic. Why not tell us that when we first asked if our car was driven!? Not to mention that our car almost ran out of gas on the way home because of them driving it around. Last but not least, our car has extra damage that was not there when we dropped our car off. When we called to ask about it, we were told to bring it back to the shop so that they could look at it. All he did was take pictures and told us that his boss wasn't there at the moment and that he would call us tomorrow. Mind you that he had been telling us that he would call and update us the whole time our car was at your shop but he never once called to update us. We are not happy about this and not impressed with this experience at all. We will not be bringing our car here for any future repairs.
The car looks great! Thank you so much.
The only thing I wanted to hear more was status updates, but overall am satisfied with service.
Great Job was done.