I am happy with the repairs that were made! I paid an extra 35$ for the detail wash which looked great except I was dissapointed to see that one of my rhinestone stickers on the outside of my window was damaged. This was not a cheep car decal and it was a nightmare to remove! I have ordered another one to replace and put in the same spot! Hope my feedback was helpful!
You were friendly, quick and efficient. I enjoyed my interactions with all of you. Thank you.
Everyone was so helpful and made things really easy. Thank you for always being the ultimate professionals!
I was not made to feel completely convinced about the questions I posed to the advisor about the repair, that should never be the case. Also my repair had tape glue remnants and one tape line that needed some small buffing to remove the small jagged edge, there should never be a need for the customer to do anything in this regard. Lastly, each time I entered the facility did not feel like anyone wanted to really assist me. A smile and sincere greeting go a long way to making and setting the tone for the way one expects to be treated.
Dave was very helpful and kept us updated, and the work was done to a high level of quality, but the work took over 4 weeks due to unavailability of an axle. Issue isn't with Dave or the collision department, it is more with Toyota and lack of parts availability. Its not like this was a 20 year old vehicle (2012 Yaris). They ended up needing to find a used axle to get the car done.
pleasant experience was kept informed of the process along the way , special shout out to the guy who detailed my car thanks, nice touch
Car was not clean. You could not program my phone in the dash. The electronic speed does not register. I twisted wrenches for the same company for 36 years. If I had done this kind of work, I would not have lasted 6 months. I do not know how you stay in business. Now I am worried as to how my car is treated while at your shop.
No complaints- very smooth process
My collision rep (Dave) kept me informed daily and explained each detail in a patient, kind manner. He also arranged for the delivery of my car when completed, knowing that I had recent surgery and was not able to drive or walk comfortably. In my estimation, he went above the requirements of his job and secured my gratitude for his kindness and personal attention to his customers.
The Bell Road team was excellent. The repair to our Tacoma was effortless. The work was perfect and the Bell Road team went out their way to help in anyway they could. Would highly recommend Bell Road Collision team to everyone. Job well done!!!
My car was dirty inside and had no gas when I picked it up.
I was very pleased with the timely repair work completed on my RAV4 replacing and repairing the damage done in two minor accidents. I especially appreciated your completion of the work to meet a deadline as an important Doctor appointment had been set up and I needed my car, and did not want the trouble of dealing with a rental for one day. Thank you for a timely and efficient restoration job.
Carolyn Culp/Reginald S
They did a great job............
I appreciate the email updates as to the status of my car. It was very helpful. Kent was always informative and helpful whenever I spoke with him over the phone. Thank you!!
Kent Francis is professional and courteous and a pleasure to work with I would definitely recommend all my friends to come here.
Great job in every aspect
Thank you so much to everyone. Every member of the team that I met, from the ladies at reception on, was really pleasant and friendly. Your staff did a wonderful job on my car and made the entire experience as smooth as can be. Wonderful job!
You all exceeded my expectations. Everyone I delt with was always very friendly, and my car was cleaner than when I brought it in! I also liked the emails I received in keeping me up to date on the status of my repairs! My questions were always addressed and answered. Great job by all who assisted in repairing my car! Thank you!