They always do a fantastic job
Your staff were very helpful and kind.
Thanks for your kindness. Everyone was so helpful
The car smells very strongly of paint fumes.
Everyone I spoke with was very professional & courteous!
The work looks great and the car was ready as scheduled. The Enterprise rental person was ready and waiting for me upon arrival to drop off. I would suggest letting people know that your hours have changed up front, and updating the hours on your door.
Quality of work was great, and I didn't have any problems with the staff's friendliness, but the communication needs to improve. Either make more generous deadlines, or get better with communicating that the job won't be done on time (more than a couple hours before you say it will be done). With collision, I understand there are some issues that cannot be seen until you rip the car open. Let your customer know that so they don't get the expectation that it will be done by the first deadline. If the work wasn't done so well, I would have been much more dissatisfied with how long everything took. Keep up the good work with great quality; just please improve the communication and expectation setting, or offer to do something good for the customer as a consequence sooner.
Every employee that I had contact with displayed a high level of great customer service!
I appreciate how you kept me informed by email.
You were great to deal with. Thank you for the excellent communication this time. Your communication with customers has improved 100% from my last experience with your shop. Loved getting the email updates. Car looks great, too.
My car was finished on time. I was kept abreast of how things were going. It looked fantastic upon completion. I was very satisfied, and would highly recommend YCC to anyone in need of repair work.
good customer service. Constantly kept informed on the progress of the repairs.
My car hasn't been this clean since I bought it new. Thanks so much for being so professional. Love the email letting me know how things were going you guys are the best.
You guys did an awesome job. Love it
There's really nothing to say about the service. Very timely updates on the service being done and the progress as well.Very friendly staff and very knowledgeable with giving answers to customer concerns. Very pleased with the staff and the service. Will recommend your company and staff for anyone that needs body work no matter what make and model of their car.
thank you always trust your work
It took longer than expected, we'll see!