Maria was fabulous. I also really appreciated the interior and exterior of my car being cleaned!
My car was clean and appeared to have been detailed. The repair was beautifully done. I cannot tell that there had ever been damage. Thank you very much!
Phenomenal service!! I felt like I was kept in the loop throughout the duration of my vehicle repair and was extremely satisfied with the customer service and quality of work I received at Service King of Rancho Cordova.
Clean and efficient facility. Courteous and professional staff.
Great help from Robert at they location in Rancho Codova, ca. Front desk associate was also very very nice!
The only fly in the ointment was being greeted twice by a man who, by his actions, was not entirely happy to have a job. His name may have been Robert. The first time I encountered him he was sitting at a desk about 25 feet from the service desk. From his seat he asked what I wanted. I told him and he said someone would be with me soon. Why not him, I wondered.
The second time was when I picked up my car. There were two people in the waiting area. I approached the service desk and he asked me what I needed. I told him I was there to pick up my car. Without explanation, he said someone could help me in 15-20 minutes. He had some business with the other two and then asked what kind of car it was. I told him. Someone, a very pleasant and courteous young man, fetched the car and the original guy accompanied me to the car. I wondered why he called me by my last name without Mister. After a couple more instances, I asked. He seemed confused, looked at the paper and asked if that was me. Yes, but you're using only my last name. Oh, it could be either one. No "Sorry", no nothing.
Names are important to their owners, the proper use of them displays courtesy and respect. I'm not your friend, I'm your customer,so don't call me by my first name, use my last name with the proper appelation preceeding it. You won't offend and I'll appreciate it.
Maria, on the otherhand, was excellent.
Excellent service from the receptionist to your service tech
Thank you for the good service.
What an OUTSTANDING experience !!
Service King and its Team of Customer Service EXPERTS made this ordeal
Very Very Very Pleasant ..... Not that we're looking to be in another accident,
However, if we are Our Vehicle will go directly to Service King - Rancho Cordova. Period ????
Very personal and friendly service. I appreciated getting updates from Service King and from Geico. I hope to not need their services again, but if I do I will be back.
Great service, wonderful staff.
Service king was great, fixed my car earlier than expected. Even courtesy detailed and polished it. I really appreciated how the communication was, it was great to get updates as things were going along. I would definitely recommend!
Excellent service in all aspects. Thank you.
Overall the work done was excellent and Maria was very good to work with as well however, once I got home I discovered that the driver side windshield washer does not work. Since the hood was replaced I would have assumed this would have been checked. It is not really a big deal but you asked. I have already spoken with Maria and I will take my truck back on Wednesday. Not terribly convenient but it is what it is.