I received no updates on my vehicle the entire time.
I wasn’t happy that State Farm wouldn’t put a brand new piece on my car and just wanted it patched if that wasn’t your peoples fault. It was done in a timely manner and they were easy to work with.
We appreciated the the team's receptiveness to concerns expressed after initial car repair and specifically paint color match on our Lexus RX 350. The team (led by Aaron) wanted to ensure our complete satisfaction and did a great job of re-scheduling the vehicle and delivering a much better paint match for us. Kudos to the entire Hendrick Collision North team!!
My vehicle looks very nice. Job well done!!
It was a great job by all. No fuss, no problems.
Great work on the needed repairs. And everyone we dealt with was very professional and courteous.
Aaron was Great! He talked me through the process and gave me many updates on what was happening. Excellent service! Thank you!
Once I dropped my car off it was an easy process to get the work completed. Chris kept me informed of what was happening.
Outstanding service as usual!
I do not need a follow up call. I had to bring my vehicle back in to have flaws in the paint job on the hood repaired which was done by trying to buff out the dirt or object that got under the clear coat. It was buffed out and looks much better but you can still see definite paint flaws. They are not severe enough for me to be without a vehicle for another week to have it repainted so I accepted the vehicle as is with the issue being documented should any further issue with the paint develop. To be completely satisfied the collision center should have inspected the car and saw their flaw and fixed it before contacting me saying the car was complete.
While the repair to the damaged exterior was satisfactory, a door locking/unlocking feature of my car was not working when I picked up the car. I contacted Hendrick Collision North on Friday May 1st and was told someone would contact me on Monday May 4th regarding the problem. No one called. I had to contact Hendrick Collision North a second time to schedule a return visit.
You are completely top-notch. I literally have never had such a positive experience.
Personnel was very professional and courteous. Service was fast and completed as promised.
The whole team made the experience seamless. Scheduling, drop off, repairs and communication during the process was excellent.
Eric Flack, Collision Estimator, did an "outstanding" job in handling my Lexus repair. His continued communication with me during the repair provided both continual updates on the progress but also added to my confidence. When my car was returned on Monday, it was perfect! Thank you, Eric.
We appreciate the car being cleaned when we picked it up.
Brett and Eric did a great job keeping me informed and had my vehicle ready for me just as they estimated. Everything looks great I will continue to come to them in the future!
Thank you for insisting on the replacement parts being 100% perfect, rather than just accepting what arrived because it was there. It is why we bring our vehicle there for repairs.
I cannot tell you how much I appreciated help from everyone with whom I was in touch at Hendrick Collision. Eric Flack was so patient with me as I placed repeated calls, kept me updated during the entire month my car was there. Libby at the desk was equally helpful, also many phone calls. To have Brian personally return my car to me was such a gift - I live in Prairie Village, quite a far drive from your location. This experience just reinforces my gratefulness for all the people at Lexus who have treated me so well, and been so helpful during the years I have been using services from the dealership, beginning with Chris Clark, and now Brian Veal helps me. I had always wanted a Lexus; once I got one, the service and kindness of everyone has been far above anything else I have experience in my years of driving. Thanks to all of you!