Repair done nicely and my car was cleaner than when I brought it to you. I especially appreciate the cleaned tires.
All aspects of customer service were excellent. Thank you.
Ruth and her team provides excellent customer service with a quick turn around time.
Car was supposed to be reaedy on Friday, but parts came in wrong. Said ne readt Monday. Called on Monday, told me wouldn't be ready until 5 and I had 4 meeting. If suppose to be ready Friday night, why take all day Monday?
Everyone involved was completely friendly and professional. Work done was terrific. I would definitely recommend Hendrick to anyone needing repairs.
Updates kept me informed, completed when promised and car looked great. Thank you.
What experience? I dropped my vehicle off, and picked it up. I had no contact with anyone other than the receptionist. No one walked me through the work that was actually done. No one went over the warranty agreement. I receive better customer service getting my oil changed. Please do not contact me,
Ruth always does a great and makes it easy. Your shop does perfect work.never a problem
Brody was amazing!! He went above and beyond every step of the way to ensure that my repair continued to progress. He was great about communicating with me where the project was at throughout the time my car was there. I sincerely appreciate his hard work and effort. Very grateful to have such professional, reliable and thorough staff working with me. You all are the best! Thank you!
Great job. Car looks amazing.
Quick drop off with convenience of rental car company notification. Frequent updates on repair process. Our vehicle looks good as new and clean at pick up! Thank you!
There was a mistake with the initial scheduling of my repairs. Also, no one would return my phone calls. Repair work seems to be good.
Quick and excellent service! Thank you so much for taking such good care of my car and getting it back to me so quickly.
professional and courteous
I thought the service was professional, courteous, and friendly.
I was extremely pleased with the process and the repairs on my car. Everyone was professional and helpful. Definitely a "class" act!
They did a great job matching up 11 year old red paint
Great service and a very professional staff!
I appreciated the text updates about the progress on the car
Awesome staff. Very comfortable leaving them my Camry. They did great work. Did a great job on the car.
It took a long time but the work was great
Great work, faster than expected. And great communication from the team!
Great and responsive service.
The quality of the overall service is outstanding.
Everything was done in a timely manner, and it really looks good. We are very pleased with the customer service.
Professional, polite, fast service, great facility, and provide what they promised.
We are pleased and would recommend them to anyone and everyone!
My car looks great and I appreciated the progress reports. The staff was friendly and made it all easier. I really appreciated them cleaning the inside of my car as well. Thanks!
Excellent customer service and very fast repairs.
Amazing customer service .. Shawn is absolutely awesome .. Funny story I'll be back I got my car back today from you all and park at my brothers and my sis n laws mom rear ended me so I'll be back for sure .. See you soon .. Thanks again .. I think Liz is her name she is great as well ..
One small detail that was missed; but Rick called to say bring it anytime and he will reset. So, all is good. Much appreciation!
Excellent service & communication regarding updates about my Lexus. Very very pleased. Keep up the good work!!
Ruth was great to work with and explained everything. It did take a week longer than expected so would maybe get a rental car provided by insurance in future.
My car was scheduled for delivery on the 6th, but wasn't ready until the 11th. However, you paid for my rental car for the days between the 6th and the 11th and this greatly increased my satisfaction. While not completely satisfied, I would choose your company again if my car needed body work.
Everything seems okay, but it also appears that the car was cleaned rather shoddy and some paint may have gotten out of place. Not the end of the world, but if you are going to clean a car at least do it right.
Ruth was extremely professional...and the customer service was awesome...way better than my first visit. I would definitely continue to give Hendrix Collision my business.
Service was fast and professional and my car even smelled new when I picked it up. I will not hesitate to use you again if needed and will recommend you without reservation
All of the people I worked with were extremely professional and demonstrated a genuine desire to take customer service to the highest level. I was especially pleased with Ruth; she went above and beyond to ensure my satisfaction. Keep up the great work!!
Great communication. Fast work. Quality work. Thank you so much.
Everybody was great! The notifications were great! Ruth was absolutely amazing! She was the perfect face for your company. By far the best around!
Chris was great to work with and very professional.
My damage was taken care of so quickly and the final results look great.
The first thought after a car wreck, once you make sure everyone involved is not injured, is - I do not need the hassle of getting my car repaired right now. And I can say that Hendrick collision made it extremely easy. All the arrangements were easy. My car looks great! And I appreciated the car wash and vacuum at the end. Thank you so much!
I had planned to have my car repaired some where else. The moment I walked in I was impressed. I was told the repair would only take 5 days and I could bring my car in the following morning! The text messages on the progress were very helpful since I work at night and my sleep wasn't disturbed by annoying phone calls during the day. I was there a total off 3 times and I don't think I was hour a complete hour. That included the time it took to get an estimate. Boy was I surprised when I received a text in the morning telling me my car would be ready that evening. Two days earlier then excepted. The repairs were to my satisfaction and they cleaned the inside of my car! Thank you all especially Chris for making the experience of having my car repaired a very pleasant one. I didn't encounter not one person who wasn't friendly and helpful at your establishment. Even the guy the would brought me my car was nice. I could clearly see my car out the window but my car was returned to me without having to search for it! I've told all who would listen about my experience and told them if ever they need a repair they should check you guys out! Thanks again!
Chris was excellent he made sure I was satisfied and felt comfortable leaving my car . That was truly customer satisfaction . Thank you!
This was the second time that I hit a deer & had my car repaired at Superior. The personnel are wonderful to deal with & I loved all of the updates on how the repairs were moving along. I am extremely happy with the repairs & I would definitley recommend your facility to people in need of repairs. Thanks for a wonderful experience.
I had a great experience! Chris did a phenomenal job, and everyone else was extremely friendly and helpful. 5 stars out of 5 stars, GREAT SERVICE!! We will continue to use you for any related needs!