Everyone was nice, informative, and professional.
You've done 3 repairs for me and you have always been prompt and professional.I like the updates and that Enterprise is next door for the ultimate in convenience.
Vehicle Make : Land Rover
My adjuster is always on point. I have to use USAA car insurance more often than most and every time I am there my adjuster makes me feel like I am his only customer and the attention to detail on the repair is second to none.
Didn't receive the vehicle back as when they said I would receive it. My front license plate was put on upside down so I have to come back and get them to put it back on correctly.
It was a great experience working with everyone at Henricks. I would recommend them to anyone!
My experience was professional and thorough.
The best repair shop, I've ever dealt with
I was surprised that RHC stayed in touch with me almost on a daily basis to inform me of the progress of repairing my car. I was also surprised when I picked it up that it looked like a brand new car. I had only purchased the car 4 weeks prior to the accident. I was nervous about driving that car again, but Ryan put me completely at ease when he told me that I could bring the car back to RHC if I found anything out of order and, that the repairs are guanteed for as long as I own the car. Thank You RHC
I was very pleased with my service especially how you kept me informed with the status of my car. Customer Service is a pet peeve of mine and you guys Rocked!!! Thank you again.
Great service and fast repair. Everything went very smooth, including rental car.
Fast and awesome service. Workers were also very professional.
You guys were the greatest! !!#
Best experience I've ever had with a body shop. They kept me informed of the progress and when it came time to pick up our Impala I was more than impressed by the quality work.
Vehicle Make : Volkswagen
Rich was fantastic and my car looks great!
Thank you for your professional and courteous service.
Staff at front desk was very outgoing, courteous and friendly.
Made me felt at ease and my concerns were being addressed.
Overall I had a very pleasant enter action with your receptionist.
Looks nice but forgot to reconnect the turning signal.
They were completely nice and generous. They exceedingly accommodated my needs!
Vehicle Make : Volkswagen
Excellent and fast service, absolutely satisfied. Great job!
Great job. Thank u for ur wonderful customer service.
Very professional and cordial staff at Rick Hendricks. They went above and beyond to ensure my vehicle was repaired and returned to me in a timely manner.
Thank you for keeping me updated on my car, and the great service I was provided.
Fast, courteous, & clean, car looks new!
I'm extremely happy with the work that was done on my car. Everyone at Hendricks was very helpful, very informative, kept me informed of everything that was going on and the progress, also when I could pick up the car.
From start to finish I'm pleased.
This was the best service ever.
Rich was very considerate of my situation. I did not have rental coverage and he and his team worked throughout the night to get the job done in a timely order. I really appreciate the care that the employees offer. Thank you!
Thank you all for your professionalism and your hospitality. The seamless transition between dropping my car off and receiving my rental was flawless. Thank you for your time and service
Was an easy, seamless process. Repairs done quickly. Everyone I dealt with was pleasant and professional.
I am an extremely satisfied customer.
great people to deal with very helpful and they do a super job. Looks like it came from the show room, when I picked it up.
Rick Hendricks and geico rep were fantastic!! Enterprise needs a rep there on Saturdays to inspect rental cars being returned . Thanks!
Awesome customer service experience!
Job well done..great counocation
Team member (Bonnie) was very professional and efficient. We were also pleased with the car repairs.
Muffler crooked and hardened cement like material splattered on hood windshield roof waiting for call back to repair. Also 4-5 days late due to delayed part.
ILL NEVER USE UOUR SERVICE AGAIN YOU WHERE SUPPOSE TO REPLACE MY REAR BUMMPER WITH A NEW ONE, HOWEVER INSTEAD YOU REPAIRED IT. I TOOK PICTURES OF THE DAMAGDED BUMPER AND AFTER YOU DID THE REPAIRS MY BUMPER STILL HAD THE SAME SCRATCHES ON IT. I WILL BE REPORTING YOUR COMPANY TO THE BETTER BUSINESS.
Your team did an excellent job. If I did not know my car was damaged. I would not be able to guess where the damage was. Everyone involved did a great job. Thank you very much
This is my 2nd experience with Rick Hendrick and both have gone quite well.
You exceeded my expection for repairs I appreciated all you done
Chad was awesome and so was the Geico adjuster.
You guys were great. Your customers Service was awesome I was shocked on how fast you had me in and out. Thank you. I am now a customer for life.
Rich was supper Great and Rene had great customer service!! Speedy and great work. More than satisfied!!
Everyone I encountered is professional and handle my repair in timely manner.
You did a great job. I am just the type of person who is never satisfied.
You guys do great work. I am please with my car. Merry christmas everyone
Good job. Precisely, no unnecessary downtime. Workmanship is impeccable, excelkent
Excellent. Job well done. Thank you.
Fantastic place and people to deal with!!
all around excellent service
They left mold in my car.They had my car for over a week and when I picked it up last Friday it was dark -plus I did not assume that they left mold in my car- We didn't use the car over the weekend and on Monday there was the mold.I took it back and I was told if I can prove it that it is their fault they would pay for it.I took it to a place where they deal with car water damages and a diagnostics test is over 200!!!!We don't have that kind of money!!!!We have a child and now he can't ride the car plus it is dangerous to my health as well.We are looking into what to do next.We are very very very upset.
Everything was great. I appreciate the help from start to finish.
The car looks great.I really appreciate the car being washed,vacuumed, and cleaned inside.Really convenient that Enterprise is right there Receptionists and adjusters,all very helpful.Thanks so much
Great, great customer service! Friendly staff, clean waiting area. I'm very pleased with my service.
The Service is second to none, my wife is happy with the repair work that was done on her Altima some months a go and I am just delighted with the repair work done on my Mustang Love that new bumper can't wait to get this se duel pipes on it . Thank you some much for a wonderful job paint matches just great and the clear coat it's just Awesomely Awesome.
Professional staff. Great service with attention to detail. Prompt communication.
Great service and keep me informed daily. I would highly recommend my friends and family!????????
Amazing job better than before wrecked condition!!!! Im impressed
Vehicle Make : Volkswagen
U guys are great both experiences were very nice and timely. Great staff and Justin was very nice. Thank you for fixing my super cute Beetle!
Excellent service! Timely! Thanks!
Thank you so much for taking care of my daughter's car
Service was great! The best I have ever had from anywhere! Thank you!
The team made the experience pleasant. Everyone was friendly and courteous.
We had an excellent experience with the shop. Mr. Higginbotham explained the process to us and was very helpful dealing with the insurance company. Renewed called everyday to keep us informed of the status of our repairs. Most importantly our car repairs were flawless!
My rear parking assistance came on again
Work looked good. Kept informed of status. Work completed ahead of schedule.
Work was done quickly and correctly. Would return for future issues.
Thank you so much for the great work and keeping me up to date on the progress. My wife and I were totally pleased with the outcome. I just hope we don't need you service anytime soon. If we do, you'll be the place we call.
Outstanding Customer Service from staff. Thanks for also keeping me informed/updated throughout the entire process as my car was getting repaired.
I appreciated not having a long wait when I dropped my car off for repair. My appointment was at 7:45 and I was done and had my rental before 8:30. You have a pleasant staff.
Rick Hendricks, was excellent in fixing my car. I Will recommend them at any time.
My experience was outstanding! The staff was very friendly and hospitable. I enjoyed getting the text updates on the progress of my vehicle. Should the need arise, I would certainly trust my vehicle with Rick Hendrick's Collision Team!
Everyone was exceptionally courteous and kept me well informed. The repair was also excellent. I would highly recommend.
Very efficient and keep me informed the whole time my car was there. Thank you
I am experiencing more problems with my car then I experience before I brought it there.
Very satisfied. Car looks fantastic!
Entire team did a great job. Car looks great! Form... fit... color match... all spot on. Repair was done faster than I expected. The staff was courteous and helpful. Thanks very much. Keep doing what you do
Door doesn't line up properly and there are bad spots in paint
I think they were very professional and performed the work in a timely manner. Overall I'm very satisfied and think the work that was done was outstanding.
My car was extremely dirty when I got it back.
Thank you so much for your communication throughout the process of repairing my Toyota Corolla it made me feel comfortable leaving my only means of transportation with your company not only that I was allowed to plan my day and time according to your dates again thank you for honoring your word concerning the finish date. Ms. Bell
Thank you. You did a great job.
I think although Rick Hendrick was great about letting me know about the progress of the repair, I think in terms of customer service Rick Henderick did just enough to get by.
Thank you! I could not tell there were bumps or scratches within my car.
Everyone was great. Too many text msgs, tho....
Everything didn't get fixed
The time frame of repair was excellent. The fender did not show as if there was any damage at all.
Thank you for a job well done. Everyone was so kind and thoughtful. I appreciate all of your emails.
Was very happy with the daily updates.????
Excellent customer service!! Great work!! Every person I encountered were very friendly and concerned about my needs! Loved the updates via text messages. I will recommend to all of my family and friends and will return if any work is needed in the future.
I appreciate the interest shown concerning the repair of my vehicle. Service was good and repair was on time.
Your facility was amazing! Everything was taken care of quickly and my car looks amazing!!! The whole process was wonderful even down to the rental car! Justin provided A-**** customer service as did everyone else. I am amazed at the stellar device I received and I thank you all!
I was completed satisfied with the repairs and the speed that my car was returned to me.
Very pleased with the work and appreciate all the updates while it was being worked on.
Everyone was very professional and super friendly along with wonderful hospitality. I would definitely recommend Hendrick to anyone who needs body work done on their vehicle.
Received my truck back after a collision with a trash can, the body & paint work was terrible. The estimator was concerned and promised to get this right, dropping vehicle back off Monday for round two, hopefully I will get the truck back with proper paint & body repair done. Also I picked vehicle up and it was supposed to be "cleaned" however it had footprints In the bed and body dust over wash in door jams. Completely dissatisfied customer here, let's see if you guys stand by your "we will make it right policy"
The service to the car was excellent. Thank you! I loved the constant updates on the progress via texts. The serviceman was very professional. So as far as the work on the car, that was great, but when I received the car it was very dirty inside with large dirt and finger print marks on the driver seat and door. It also smelled very bad. The smell is still there a day later. The inside of the hood was also covered in white dust. It was a shame to end such a great experience with the dirty inside of my car. Whoever worked on it should have cleaned the dirt marks s/he made inside before delivery.
Car repair looks to have been expertly completed and communication between repair facility and vehicle owner was great with two exceptions: ****.) car repair was originally to take two days and on the third day the vehicle owner had to call to check status and was informed that additional parts were required and repair completion date would be delayed significantly. Since I origionlly opted for no rental car this change in pick up date was crucial. 2.) upon cometion of vehicle repairs (now on the third promised pick up date the vehicle owner had to call to find out car was ready as no attemt to contact the owner was made (and it was after 1200 in the afternoon. In both instances letting the vehicle owner know of the change in status was necessary yet I was kept in the dark.
Thank you for the wonderful customer service I have received. I was kept up to date with repairs. I had quick turn around time with getting my car back. I appreciate the great service you provide. Thank you
From what I can see the job was done very well. The parts that were damaged look like they are brand new.
The complete experience was very pleasant. The team kept in constant contact with us letting us know the status of our truck repair. We like that. We didn't have to wonder what was going on.
Then on the day my husband and I picked up the truck, we were checked out in a timely manner and received a personal thank you and warm hand-shake from one of the Hendrick team members.
Now that's old-fashioned, excellent customer service! We really don't hope to see you in the future due to any accidents with our vehicle BUT if so, we know we will be in good hands and I don't mean with 'ALLSTATE'! (smile) Take care.
Vehicle Make : Volkswagen
You guys did an amazing job! You even rehung my stuffed animal! Very impressed!!
Vehicle Make : Volkswagen
Great service. Very nice work done on the repairs of my vehicle. Extremely courteous staff. I could not be happier.
The damage to my vehicle's was in front bumper which I was pleased with but upon returning home and walking behind my car there is a huges scratch in the too of my trunk which was NOT there when I dropped off my vehicle. I have photos and will be dropping off my vechicle Monday morning and expect this to be repaired.
Thank you for making this process so easy and unstressful. The repairs look great!
Everything looked great on the car..The color matched up real well..Good job!!
It was quick and my car is back to the way it was before the accident.
I was very pleased and informed on a daily basis. No complaints. Thank you. You should show all places that work on cars on what you do. Thank you again
Looks like a brand new car, "off the lot" new! Repairs were really quick and they always kept me up to date. They called me daily to give me the exact status. Great customer service!
This company was a complete joy to work with!
I was originally told when I dropped the car off that AT THE MOST it would take 7 days and it took 10 and I had to pay A LOT extra for the rental car.
Vehicle Make : Mitsubishi
The whole process was hassle free. The staff was very helpful and very concerned about my satisfaction.
I was very pleased with the service!!
Looks Great, I appreciated the updates throughout. Thank you
Absolutely amazing job!! Completely satisfied!!
It Looks Brand new. Great job
Fast courteous the car looked great. My daughter was very happy to get her car back so fast. Thanks to all of the team members that helped.
Your team did a outstanding job!!! The car looks like new! Thank you for the extra effort in cleaning the whole car. We didn't expect that and it shows your team takes pride and ownership in the quality of work they do. We thank you so much and hope not to hit another deer.
Small imperfections with the painting of my rear bumper
I really wasn't expecting to get the car back so fast. It looks like nothing ever happened to it. Thank you for the fast and courteous service. I will definitely keep you in mind for all my future repair needs.
Just want to say that you and the team for taking good care of my car.
The communication was excellent
This was my first insurance claim experience ever, and I am thoroughly impressed with the workmanship & the people behind the labor. From front desk reception to the gentleman who handled the check in of my car, it was apparent that my car was in excellent hands. Thank you very much!
My entire experience was a great one with great communication from beginning to end.
It was a new scratch on my car that wasn't there when I drop it off!
Rick was an exceptional representative for Geico. He was very nice explained everything to us step by step and he sent a text everyday advising the status of the car. This was the best customer service i have every received. Outstanding!!!!! Thank you Rick
Excellent customer service and excellent repair job.
Total customer services and benchmark work
I was happy with my experience however I would of liked better communication on the status of my car through the experience.
I am very impressed with customer service, which seems to be a priority at Hendricks. My car was completed in record time. There was no problem. Everyone was pleasant, especially Amber & Justin.
hopefully, in a good way, I I don't have to use your services again, but if I do, I will definitely return to Hendrick. I want to mention Mr. West Mr. Helms and miss Strother for helping to turn a bad day into a better day, can't remember her name but the lady at the front desk was also very courteous too.
Excellent service!!!! Great customer service from day one, as soon as I walked in with my 20mth old son they made us feel welcome and at home. I absolutely loved the text message updates! I would definitely recommend you guys to someone else!!