Very good and work is excellent...thank you
I have called to report a problem that was not corrected in the repairs and after so many days with my car in the repair shop and the costs I am quite surprised they didn't check all the features on the driver's door that was hit. The window mechanism for the passenger window no longer works on the driver door. I also left and immediately got a notice that my tire was low and one wheel was replaced so assumed it was under inflated.
YES!! PLEASE pass along to my account manager, Octavio Gonzalez and his team, my gratitude for a job well done! I just picked up our BMW two days ago after having it repaired at the Shingle Springs Center. The vehicle was extensively damaged in a deer strike incident. The quality of the repair is immaculate! The body and paint work is as good or better than new and the associated damaged mechanical parts (with the BMW complexity) that were replaced work flawlessly. Throughout the entire process, Octavio was courteous, professional, and kept me informed. His explanation of the repair and accompanying paperwork was extremely informative. Seamless billing to my insurance company too. The greeting by the receptionist was immediate and courteous, and another employee, Paul even took time out of his lunch hour to give me a ride home! The entire experience was actually pleasant! As an aside, I am a licensed mechanic and so I can appreciate how difficult it can be to work on BMW's, and I also have a fair amount of paint and body work experience, so I know quality when I see it! Again, kudos to the crew in the shop for an amazing job, and a special thanks to Octavio for a job well done.
Very courteous staff and excellent customer service.
I had a great experience all around, every employee was very friendly and helpful, and my car turned out great.
Working with Jason Campbell was great. He kept me informed throughout the very long process. The only problem was getting parts from Tesla. However the job was completed and appears to be done right.
Chris Keeler did an excellent job. He was spot on keeping me updated through the whole process. Thank you
Vehicle Make : Volkswagen
Everyone from beginning to end was awesome! My car looks brand new. Very good customer service. Very convenient I could leave the car rental there.
How can I put this, it’s been my bad luck not once but twice that I have had to bring my my 2017 Q3 Audi and then my 2018 A4 Audi Within the last 6 months from two unfortunate accidents that weren’t my fault ???? they are the best at what they do in all areas from front desk customer service and auto body service! I would not go anywhere else! On the other hand I hope I never have to use there services again ????if that makes any sense lol ???? But I will recommend them to all my family and friends! Keep up the awesome job, you guys and gals ROCK!
Your guys did a great job!! Thanks so much!!
Quality service from great communication to the workmanship!
Vehicle Make : Volkswagen
I always trust the Kniesel's team with my family's vehicles and they always exceed our expectations. Great service, great quality.
I'm very satisfied with the service that I received in my truck
The car looks great and was done fast! The Inside even looks great! Thank you for a job well done!
Finished ahead of schedule!
Love the fact that I received a text every day concerning the status of the car and approximate date of pickup!
Great service! Excellent customer service from Jason and Alejandra .
My car turned out beautiful and looked like I never was in an accident. They gave excellent service and Chris did an excellent job and handled my car with care.
Love this place, is my 2nd time in here and the staff so nice and the work in my car incredible. "Like new" thanks to everyone!!