Everyone was very professional, friendly, and helpful! I couldn't have asked for better service! I'm very impressed with the quality of work and staff. Thank you so very much!
My vehicle is adsolutey beautiful. The paint was matched perfectly and the staff was very professional and polite. I would definitely recommend Kniesel's.
Excellent work and communication.
Job well done.. Thank you for leaving my van shining clean..!! Employees are cordial and helpful!
Kniesel's delivers a first class experience. Their staff is professional and kept me informed each step of the way. The body work on my car was impeccable. I could not be happier. Kniesel's makes a bad accident a pleasure to get fixed. Thank you Kniesel's for caring about your customer and the quality of your work.
This was an insurance repair. I was impressed with how I was treated as I wasn't paying for it. Every one was very professional. Thank you.
Jason did a great job, and the updates worked well, thank you
Everyone was very kind and helpful. The whole process went very smoothly. My rental car was there when I dropped off my car, and all I had to do was leave it there when I picked up my car. Thank you for a great experience in the midst of having to get my car repaired.
Vehicle Make : Volkswagen
Chris Keeler and company did another excellent job.
I've been unfortunate over the past 6 months on the road, your excellent craftwork quality and communication has truly made the best of several bad situations.
Thank you most sincerely,
Anthony is a terrific service advisor. He was in constant contact with me regarding the status of the repairs to my truck, which was very much appreciated.
I also found out the Kniesel's works with Mercury Insurance, so I will be taking any of our vehicles for repair to Kniesel's in the future!
Great service and the car looks great. We needed the car for this weekend and Anthony stayed on top of it so we got the car on Friday, in time for the weekend.
Jacob took photos of two areas but I have not heard back
The curb appeal of the Rocklin location is pleasing to the eye. The lobby is on par with lobbies of other professions, not in the repair industry. The appearance of those at the front counter was pleasing. Ms. Stephanie Taxara was a pleasure to work with. Ms. Taxara was very polite and professional. Ms. Taxara communicated with me throughout the repair process, which was comforting. Ms. Taxara appeared to genuinely care about me and repairs of my vehicle. Because the repairs are hidden by interior carpet/padding and the undercoating on the vehicle, I have to believe the repairs were done is such a way as to return the vehicle to a like new condition (related to the damaged area).
Seemless service Thank you.
Top quality all the way. Looks gr8. Excellent customer treatment. Job VERY well done.
I am SO HAPPY with the awesome job you guys did on my Honda civic ! Really great work and I'm definitely going to recommend kniesels to anyone needing with done
GREAT job on my Toyota! Very professional and friendly team.
Thank you! !
I stopped on the fly. Anthony said you could fix it now. I was shocked. 30 minutes later, I was on my way. I fretted over this scuff mark for 2 months. Anthony was great.I can know look at my car again without being angry with myself. By the way, that's the cleanest shop I have ever seen!!
Thank you for keeping us informed through the whole process. Our car looks great! This is the second time that we have used Kniesel's and would highly recommend your collision center.
Appreciated the estimate and enough time to make our final decision about our car. We are happy that we made right decision about our car.
Chris and Lake are the best. The crew at kniesels did a great job repairing my mercedes sl55 and I can't thank them enough. The treated me in a very professional manner from the office staff to the manager Chris and always kept me updated during the process. Thank you all for taking care of my baby. John F
Customer service was excellent and beyond what I ever expected. Quality of the work was really great. True quality body work.
I liked your using OEM parts wherever possible. We appreciated the updates from Anthony every step of the way. We were really impressed with having the car finished on time as we were leaving the country for an extended period of time
Appreciated being kept informed of the progress of the repair, and repair work appears to well done. Thank you!
My truck looks like it just came off the showroom floor.
Highly recommended, job well done...
Car repair appears great. Email notifications did not match with what was actually going on. An estimated 3 day repair took 10 days. It was due to issues with the vendors, but I had to call to check status. No one called me to update. I only got a call when car was completed. When I dropped off my car they said it would be detailed. I did not expect that, but was excited that it was going to be detailed. Unfortunately, it was not detailed. It got a basic cleaning with smeared dash display and inside front window was still dirty with same smudges that it had when I dropped it off and no tire dressing. I am grateful that the repairs seem great, but I feel for a business with such a long standing reputation customer communication should have been a lot better. Thank you.
Very nice folks and awesome work. Hopefully I will never need this kinda service again, but if I do, here is where i'll bring my car.
Thank You very much
I appreciate all the work that was done on my car!
The only suggestion I have is that I would have
appreciated receiving a phone call when it was promised.
I had to call the shop to see when it would be
released to me. I also think that Geico should have
worked out a more timely release of my car...waiting for
a check to be issued to the shop before I could pick up my
car was unprofessional. The shop was not at fault
in any way. Thx again for the awesome repair done
on my car! Sincerely, Carol P
Excellent service and workmanship
Vehicle Make : Volkswagen
The staff were professional, cooperative, the repair went smoothly, on schedule, and they kept us informed on each step till they finished the job on time. We appreciate their friendly treatment. I will recommend it to my family and associates.
Lucas explained to me the work that will be done to my car, which I appreciated. He was thorough and caring.
I wanted my car to come back to me without any scratches. I have a scratch on the driver's side door that was not there when I brought it in. I do have one question. When did the representative take the pictures of my car with the circles showing the Dents and what not? When this can be answered would love to talk to someone at Kniesels. Do not want to talk to Carlos. Please respond by email with the answer to my question. ****-****-xxxx.
Customer service as well as communication
I felt they went above and beyond in getting the car rental company to find a car that would fit our family. I was told that the repair would take a day or two and they were done in 4 hours.
My car is beautiful and Carlos did a FANTASTIC job. Thank you
The Staff (I worked with Matt mainly) was professional, courteous, and understood what I wanted to be done. He gave me an estimate and finished the project under that estimate. The work looks amazing and so far I have no issues!
Tamara is a gem! She kept me updated from start to finish, and the work you do is flawless. You did a beautiful job on my vehicle! Thank you so very much!!
My wife and I have each had a very satisfying experience with Knievel's Centers.My wife had a problem with the undercarriage of her car and was near one of your centers. The manager came to the rescue, fixed the problem with no change. My recent experience shows outstanding service and will use your Centers in the future if needed.
Thank you for all your help.
Thank you for your quick and well communicated repair of my car and for working with my insurance to get me a rental car to your location
Felt very confident that our car was going to be returned in the original condition. It was very easy going to a AAA approved shop.
I have no complaints. You guys were great. Thank you for kindness and understanding.
Vehicle Make : Land Rover
Excellent customer experience!
My calls were never returned back. I never received an update on my vehicle from your office. The repair job was done very well but it take a long time to get the repair done. I wish, l received a better customer services.
Dustin, Summer, and Mike did a great job on my vehicle. Looks fantastic!!!
Thank you.. Car looks great.
Excellent job! Thank you!
Needed to bring it back for an adjustment
Your team - Brianna and Haley and the whole experience was beyond great! They kept me informed and not once did I have to wonder if my car wasn't being taken great care of. Top notch all the way through! Thank you.
The paint looks good ........all I talked to were very nice......thanks for the good work
Lady working the Computer was really hot.
Job well done
Tamara did an excellent job working on my vehicle
Thanks for getting my vehicle repair completed so quickly!
Carlos and his team did a great job. My car was done on time and looks fantastic!
I was notified every step of the process and i love that!!!
I really appreciate Chris. Good service. I will recommend Kniesel's to everyone that need service.
Bob was awesome, car looks great. Thank you for the great detail work too it is really clean very professional place.
Service wS great from the receptionist to the surrounding staff to the manager. Awesome. They took great care of me.
To be more careful when making repairs not to break other parts of car.
The repair work was beautifully done. I feel that the technicians treated my vehicle as they would have treated their own. I am thoroughly satisfied. Thank you for taking such good care of my truck.
Chris Keeler was fantastic. I've never crashed my car before (and hopefully won't again!) and had no idea how the process worked once my car was towed to Kniesel's. Chris was super helpful and cooperative with my lack of knowledge and walked me through the process better than my insurance company. He was truly the best and helped me to not stress about the situation. I can't thank him enough!
Thanks for providing a shuttle for drop off and pick up
Frequent updates on the phone was awesome
Some minor or issues need correcting so need to return to get them fixed
Everyone was very professional and treated me very well. I am very happy with the repairs. Thank you very much.
I am so impressed with Kniesel's! I couldnt have imagined receiving such amazing service at a body shop. I will always use you, and refer friends.
Communicated with me each day that my car was in the shop. The car looks great.
Vehicle Make : Mitsubishi
Great job! I will come back here for any repair and paint job for my vehicle....
Beautiful job completed ahead of schedule with a delightfully immaculate vehicle inside and out...very satisfiedj
Stephanie was extremely responsive and was a pleasure to work with. I would highly recommend Kneisel's for any auto repair!
You guys did an amazing job on my Mercedes! Thank you so much!
Chris always take such good care of me . My car looks absolutely great????????????The fact that he got it fixed so fast was wonderful. He is the very BEST.
Thanks so much.
Also thanks for letting me write a check. It had been a very tough day and I did not get cash from the bank.
Thanks again. Kay. Brown
Carlos did a great job on the repair. He was very friendly and was very good about sending me updates on the status of my car.
Anna and Michelle provided excellent customer service.
You have a great team. Thank you all!
I really enjoyed my experience from quote to finish. Very helpful and professional including helping arrange my rental car. I hope I don't get in another accident but if I do I'll be back for sure. Thank you!
Vehicle Make : Land Rover
Carlos was excellent great customer service
Def recommend to others
Great job and quick service!
I expected a much higher level of workmanship. The seems on the fender did not match. The edges of the fender were rough. The person that you have initially greeting your customers is not very friendly. Bob offered to help me bring back the car to have it fixed and implied that it would be an additional charge to the insurance agency. Bringing back my car is a huge inconvenience and billing the insurance agency for something that should have been done right the first time seems to be borderline unethical.
Thanks Stephanie for your professionalism and your attention to the customer.
I was completely satisfied with my experience with your shop
Excellent service, staff kept us up to date on everything. Would like to commend the staff of Kniesel's for a job well done.
Keep up the great work. Octavio was great!
Each and everyone of your staff member's were awesome and took care of me from start to finish. They all exceeded my expectations given me zero reason to go anywhere else or refer friends or family to anyone else. Thank you very much! Also the updates that are sent via email are very helpful for everyone. Oh and one more thing I like tacos.
Nice job done on our Camry. Everything looks great. Like brand new. Thanks again.
Awesome job, fast and friendly service
Chris took the time to explain the process and detail of the work to be done and answered all of my questions and I appreciate that very much. The car was ready sooner than promised and that was awfully nice too. I would like to thank everyone for a job well done.
Thx to Chris and team great work!!
The staff was very pleasant. Great customer service!
From start to finish they kept me in the know how.
Thank you for working so hard and getting the job done right!
The texts sent did not give an accurate time of completion. Other than that, I was satisfied with the excellent job done & lifetime warranty !
Bob was our service Rep and he did a great job :)
Brianna and her team were outstanding! Delivered my car one day sooner than expected.
The service at Kniesels is excellent. I couldn't be more pleased.
Your team did an amazing job.
The new bumper and paint look great. Steve was good at communicating and letting me know what was going on with the progress of the repair.
My repair looks great! The customer service was fantastic!
Excellent and very fast service
I have drop my F-250 that had few fender dents on Wednesday and all I had was 4 days before I depart out of town and they deliver the truck by Friday
I love it and I'll recommend them to anyone
Love the text messages and keeping me informed
Waited 2 weeks for a simple repair. Was told 5 consecutive days that the car would be done tomorrow. Person actually had no clue when car would be done. Just lied to me so I'd wait another day.
There is no way someone could be off by 7 work days on when car would be done.
The communication wasn't a hundred percent. I came to pick up my car after along drive from work Wednesday the 14th just to find out my car wasn't ready. I lost two hours of over time at work. A phone call would have been nice.
When receiving my vehicle back I noticed the sensors are not active, besides that on a good note, the paint is beautiful great job on the paint job !????????
Great service and very good turn around service. Everyone is friendly and puts the customer at ease with their confidence and quality of work.
Looks great - professional job. Kniesels Collision in Citrus Heights does a wonderful job in repairing my car.
I appreciated the excellent service I received. You kept me posted on the status of repairs being made and completed the work as promised. The clerical staff were courteous and professional and the repars made looked great. I want to thank Mr.Estrada for his courtesy and making this such a pleasant experiencwere done in a prompt manner
Quality of work is great. Was happily surprised by a lower final payment compared to my estimate.
The daily e-mail re:progress was slightly confusing as it wasn't entirely true. But, the car is beautiful and delivered by a very nice young man. Thank you.
Very professional from estimate to completion. They even delivered the vehicle to me when it was ready.
Vehicle Make : Volkswagen
The repairs on my car were done with care, and in an above average amount of time. The communication about the repair status was fantastic, after the estimate was done.
They were courteous and professional at all times get me up to date advise me of any changes and follow through on their time projection looks like they did a great job
Pleased with the results, will use your services again, when needed.
Great experience. John and the staff were very professional and courteous.
The repair was extremely efficient from the initial estimate, to daily e-mails with updates and the final date of delivery
Customer Service and return of car were great. The bumper still has a small dent on top and there are some minor imperfections in the paint on the driver door. I'm just going to live with it because I don't want to give up my car and also have to pay for another rental.
Staff friendly and helpful. Good experience even tho my car was totalled by insurance.
Excellent work and service! we will always go to kn iels for body work. Great paint work!!! Everyone is so helpful. Always recommend kniesels.
Everyone was super friendly and professional, the office is clean and coffee and drinks were available while you wait. I also was given a ride to work as l dropped my car off. I'm happy to say they communicate to let you know what going on. The work is exceptional, you can't even tell my car was in an accident. The paint was color matched and blended beautiful. The whole process was super easy and smooth. I had a great experience here at kniesels and would definitely recommend to family and friends. Kniesels really cares about their customers. Awesome job guys!!!
There is a problem with the fit on the left rear door causing the edge of the door to protrude when the door is closed. Also the door latch does seems fit the same. I will bring the car back in for a appointment next Monday or Tuesday.
Just want to know if car rental returned to enterprise...?
Thanks to the whole team at Kniesel's for making the process seamless for us when having our car repaired. A huge thank you to Luke for keeping me informed every step of the way. You guys rock!
The customer service that I received was above and beyond what's expected. I didn't wind up getting my car fixed but it was in better shape when I picked it up then when I dropped it off and I think someone clean my headlights because they were cleaner when I pick the car up. If I'm ever in need of a collision center I will only use Kniesels and I will definitely recommend you guys and spread the word.
I'm a "raving fan" of your great quality and service. It is at the very top. I was impressed the other time when I was rear ended and the persons's insurance company used you - so I looked for you this time. Superb service. Everybody was super good and super friendly!
Being a regular customer, I've noticed and appreciate the high quality workmanship of your company. Because of that reason, I plan on bringing my cars back again if ever needed. But hopefully we never get into another accident.
Maintenance crew and Mgr. rate 10 on scale of 1 to 10
Outstanding professionalism and concern for my needs.
Due to unexpected additional work and delivery of wrong or substandard replacement parts my delivery date changed from a 6 day job to a 12 day job thru no fault of the crew. I thought vulgar and rude thoughts of them in that time, but was extremely pleased when I picked up my car.
Best experience ever, great service and processes to keep me updated on my cars repairs. Carlos and staff was awesome.
The bumper looks brand new and the customer service was great!
Stephanie's communication couldn't have been better... Thanks!
My car looks like new. Thanks.
Appreciate the friendly courteous staff. Electronic status reports were also helpful.
The BEST experience all around. From estimate to driving off with my pristinely, perfectly repaired vehicle, Kniesel's (especially Carlos) nailed it! I was kept updated as to inspection, progress, estimated completion time, everything...the whole time via text and phone calls. They accidentally scratched the paint when reassembling and called to notify me they'd need to keep my vehicle longer. They are definitely perfectionists in ALL they do!! I picked up my vehicle. "Pearl" was clean and looked like she'd just "stepped out of a salon". They even put air in my tire and just went ABOVE AND BEYOND to insure a happy, satisfied customer! I'm VERY HAPPY and HIGHLY SATUSFIED with Kniesel's and recommend them to anyone needing to have auto body work done! Awesome experience! Way to go, Kniesel's! Thank you so VERY, VERY much!
Your team members were a joy to work with. Getting my estimate to AAA was delayed do to a computer or network problem which delayed the start of repairs. Once this was taken care of there were no further problems. You have done what you said you would do. Thank you.
Thank you Nick Bradwell for getting our vehicle back in Tip-Top shape. We dropped it off on Wednesday and got it back Friday afternoon. Nice and quick. And beautifully cleaned as well.
This was my first time at a Kniesel center. It was a very good experience. Although I hope not to need your services for a long time, when I do, I'll be back.
I'm especially happy that Bob found the black bumper guard for my Mazda, that was truly a bonus to my visit!
Great service from the inside counter to Chris Keeler. I don't hesitate to recommend Kniesel's.
Justin did excellent job taking care of my truck thank you
Thanks for accommodating us on short notice and completing the work before the estimated time.
Matt Rodriquez made everything so easy for me . I appreciate him going above and beyond for me . Thank you Team kniesels !
Excellent service from everyone
I had a great experience with Kniesel's Collision Center, very professional and always kept in touch with me on the status of repairs. From start to finish I didn't have to call for follow up. The status email was excellent. I especially want to thank Brianna Heskett for her professionalism and on point status with Kemper insurance.
I will definitely recommend Kemper to my friends and family.
They did a very professional
Job, my car looks like new. They kept me updated as to what was being done at all stages of the repair, they all deserve a TEN iny books. Thank you for a wonderful job!!!
Thanks for the excellent communication and customer service. Our car looks great!
Absolutely great customer service. I knew I did not need to "shop around". Thank you
I was very pleased with the end result of the work done on my car. Two small issues were it took too long to complete the job and after I had picked up my car I had to return because the check engine light was still on after all the work was completed.
Vehicle Make : Volkswagen
Tamara offered the absolute most excellent customer service imaginable. She was customer friendly, informative, engaging, and gained my implicit trust in all that she did for me. The front counter receptionist were tremendous in how they managed each customer. I will always refer and recommend kniesels for any and all of my auto body repairs, hands down best in the business I've ever dealt with. Can you please get some Splenda???
Stephanie was very professional and very caring during the process of repairing my vehicle. I was alway informed on what was going on and up to date. Know body ever wants to be in an accident and go through the ordeal of having to be without there car for a few weeks, but I'm happy I choose Kniesels and was thankful I got to work with Stephanie. She definitely takes her job seriously.
It took a little longer than planned but very pleased with the results. Thanks.
Very pleased. Service and Staff very professional and courteous.
Everyone at Kniesels is so pleasant,helpful and professional. I always choose Kniesels for my auto bodywork. Thank you Chris and your crew of great employees
Excellent service and finished my car ahead of the projected time.
This was not a good experience. We ended up not getting what we wanted. The car was there three days and hardly any work was done. Bad
Very courteous and friendly and they did a good job
Vehicle Make : Volkswagen
Great job, thank you
I wouldn't trust anyone else with the repairs on my van. Thank you so much. Diane K
The staff is always so curtious and helpful. Stephanie handled my claim and kept me updated every step of the way. My accident happened during a challenging time in my life and not only was she understanding, but also patient and kind. I am very grateful for my experience, it made it so much easier to deal with the inconvenience an accident brings on its own. Thank you! Yolanda
Very well informed through out the entire process. Car looks great!
I would prefer to not speak with my rep but her supervisor. I welcome the call...****-****-xxxx
You should never except work if you do not have the time to do it. That is exactly why I had my vehicle removed from your shop.
Vehicle Make : Volkswagen
Stefanie was amazing....knowledgable, thorough, kind , communicated every step of the way. She made the experience an amazingly positive one.
I am so grateful to her. I could not have had a finer experience.
I was pleasantly surprised how fast my car was repaired. Everything was simple an they kept me informed on the progress. Stephanie was very nice. Definately would recommend Kneisel's
You guys did a great job. Thanks For Always Doing A Great Job And Treating Your CUSTOMERS Like family.
Very friendly team. Communicated reasons and what was done. Even the car got cleaned and washed.. That was awesome!! Thank you! :)
Aaron helped me throughout the whole process of the getting the car fixed. Although the repair took nearly a month to be completed, I am happy with the customer service and the result of the repair. Thank you!
Good service pleasant and friendly staff felt comfortable with service after being somewhat traumatized by car break in thanks all and good hours after work.
Did not keep us updated regarding repair work.
I would definitely bring any of our cars back to your shop and will highly recommend it to our family and friends. Thank you
The car looks great and all the staff was very friendly
Thanks for making the process so easy...I'd happily recommend you to anyone needing work on their vehicles.
Was accomodated at my convinience..didnt have to wait to get price qoute and job well done!
Everyone was very nice and my car was fixed perfectly. My concerns have to do with how long it took to fix my car. This was an insurance claim and fortunately my rental car was completely covered. That being said, I have a feeling it took longer than it needed to, and I wonder if it wasn't rushed because the insurance company was paying. I don't know if this is the case or not, but taking advantage of insurance companies isn't good business. Also, I was told that my car was being detailed for me and would be "spotless" when I picked it up. Lol... If you call wiping down one door and spraying new car smell in my car detailing, well, now I know.
Please know that I am grateful to have my car back to normal and a job well done. Next time, leave out the detailing promise and don't use it as a stalling technique.
Chris K was so awesome. He was very engaged and promptly ansered any questions I had. I just turned 18 and he treated me like a true adult and I couldn't ask for anything better. The door that got fixed was flawless and I drove away with a big smile :)
I just realized that there's a piece that is completely missing from my bumper so I will be bringing it in tomorrow to get that addressed along with the scratch that I got on the back of my car from leaving it there
the mirror that you repaired does not fold back as it should. it is stationary now. I hope that can be fixed. Howard.
Work done on the car is great, however in replacing my tinted rear window onto the new hatch back, the tint job was scratched near the edges. Nothing I will do about it, but thought I would bring it up regardless.
Need better response times with updates on repair times.
Bob did an exceptionally good job of keeping us informed of the status of the work on our vehicle. It was nice to be able to come in and view the vehicle. Very customer friendly shop, and very clean.
Both adjusters (Chris Keeler & Lucas Allan) that helped me were knowledge & efficient. Able to explain process & ans questions.
Office staff helpful & friendly.
Service was done faster than expected which is much appreciated.
Good job on the work & painting.
Thanks to all!
Good communication skills and finished product was excellent. Receptionist at front desk knew her job and was professional but a smile would go a long way to improving first impression. I just chalked it up to she wasn't having a good day but my second visit was the same. I wouldn't say it was bad but it wasn't exactly the personality I would want greeting my customers as a first impression. Again she seemed to know her job so maybe she was preoccupied.
Took way longer than I though it was going to take.
Excellent service in every way, from the ladies at the front desk, to my advisor
Nick. Sincerely, Jerry G
The staff and entire process was above satisfactory. I enjoyed constant feed back and updates about my vehicle. I will recommended Kniesel's Collision Center to my friends and family.
Excellent service, they took care of everything with my insurance, car rental, would definitely use Kniesel's again if needed.