Ferman Collision Center Of Lutz

Amazing staff and great communication. Very quick same-day Service. Thank you Samantha and Tom!

Samantha and everyone there did a great job keeping me informed and making sure that I was satisfied with my repair.

Amazing customer service! Samantha definitely went over and above!! Thank you again!

Service rep kept in contact daily and was very helpful in repair process. Great job all around

I liked being kept informed of the progress of the repairs. Everyone was very nice and curious. Thank you for a great experience. I'm glad to have my baby back.

Theresa was exceptional.

Your team were courteous and professional! They provided information about my car on a timely basis. I appreciate their efforts!

The original repair time estimate from Nick was ****-2 days. When he called me back it had changed to 4-5 “working days”, because of additional damage under the bumper. That translated to a full week. When I mentioned I should have taken it to the place suggested by BMW, he was sarcastic and unprofessional and said that would have been 4-5 weeks. The 4-5 day estimate changed again on a daily basis. It changed from Wednesday to Thursday, and eventually to Friday at 5:00pm. 7 full working days, 9 days total. Not my definition of Express.

Thank you. Good service.

Great job

Job well done!

Took over a week to get an appt with adjuster. Took 3 weeks to get parts. No explanation.

**** Colding, Joe, Patti and the team are simply da’bomb! Thank you so much.

The paint job was spectacular and much better than I had imagined. Much quicker as well! Completely 110% satisfied!

Really appreciated the personalized service. I felt like Ferman had only my car to take care of. Thank you for making an unpleasant - uninsured driver - mishap as "painless" as possible:)

The call updates were appreciated.

The tire pressure sensors are not working. I left a voicemail shortly after picking up the car, and have not received a call back. Also I had to bring in the car once for the damage assessment, and then a week later to drop off for repairs. Knowing that in advance so I could have waited until both the assessment and drop off we’re done on same day would have been preferred. The carwise texts gave me a completion date of ****/19 and the car was not ready wasting another trip to your repair facility, and when the car was ready there was sand in the paint which was attempted to be resolved the same day, but then was brought back out with abrasive scratches in addition to the sand. I have been patient in this process, but still having an issue with the tire pressure system which I’m sure will require another trip has left me disappointed, and dissatisfied.

Everything was done well but the time it took is the only issue I have.

Keep doing what your doing

Loved Tom and the lady at the front desk