Jaclyn O.
Vehicle Make : Toyota
Very seamless
****B.
Vehicle Make : Acura
Quick, fast, curtious, and processional is how I would rate your service (10+). Incredably fast service, thank you so very much...
Suzanne N.
Vehicle Make : GMC
Your collision department went beyond friendly service. I broke my neck and have been in a neck brace for two months with 2 more to go. I can’t drive, bend, look down. The department handled all matters and payments over the phone. I was so grateful, I can’t thank this business enough. My GMC looked like it came off the showroom. Brand new! The repair was perfect.
Sean T.
Vehicle Make : Nissan
Repair work was great. Service follow up was awful. I got about 5 different dates and couldn’t plan accordingly with work. I was told I was one of 50 or so on an assembly line which didn’t exactly make me feel taken care of nor paid attention to. I was texted the day the car was ready on Friday 3.30 at 3pm saying it would be ready at 5pm and i was called and told the same thing. I was then texted 10 min later it was done could come pick it up at 315. I decided I’m just coming at ( this is ridiculous. Then today on Tuesday 4/3 I was texted how was my pick up today and I replied I picked it up last week. Too automated and u personalized and unreliable with time frames. Not Geico’s fault- repair shops fault.
Khaliq R.
Vehicle Make : Honda
Thank you.
Rochelle B.
Vehicle Make : Dodge
Very well done great customer attention would recommend them
Veronica T.
Vehicle Make : Toyota
Excellent staff support and quick reparation . Thank You so much
Angela S.
Vehicle Make : Hyundai
Very pleased with the repairs made to my vehicle. Ashley was very courteous and informative through out the whole process. The wash/vac was a nice surprise. Thanks for everything.
Andy S.
Vehicle Make : Chrysler
Great customer service and always kept me
Informed about car
**** M.
Vehicle Make : Honda
Repair qualifies for a 10......well done. Repair time was Projected for 7 days, ending up being 11 days. While Ashley courteous and professional, communication via text message(s) was not as effective as I would expect e.g. did not receive call backs the next day, as stated. Repair quality excellent, communications / follow up lacking.
Catherine D.
Vehicle Make : Toyota
Everyone was very nice and accomodTing. From my advisor to the receptionist, everyone was willing to help. I had one concern about my car when I came to pick it up and they addressed my concern and fixed the issue before I left! Ashley has a great positive attitude and is very customer oriented! Joe is doing a great job training her! Thank you ferman Collision team!
Carl L.
Vehicle Make : Honda
We are very satisfied especially the customer service rep.,Samantha. She was so great! You completed the work 10 days earlier than estimated and the work looks great! There is one downside to my experience and that was I found the Receptionist unfriendly, which is unfortunatel since she is the first person one sees... (I found this to be true 2 times I saw her-she couldn’t be haviing bad days both times....)) she made me want to grade you poorly but I found Samantha and Tom to be great!! We came to Ferman bc of good reviews online...Thank you!!
Regina L.
Vehicle Make : Jeep
Superior customer service, Samantha and **** are a great team .
Heather H.
Vehicle Make : Toyota
Joe, Ashley, and Patty were very polite and courteous! They did a great job explaining things and answering my questions. Thank you to all the staff involved in my car repair :)
Cynthia S.
Vehicle Make : Nissan
Samantha was great! The whole experience was pretty painless given the circumstances. Would recommend to anyone. Thanks!
John C.
Vehicle Make : Infiniti
Teresa and other represntativs really understand the
meaning of customer service
Nelson S.
Vehicle Make : Honda
Attentive, professional and great work. Thank you.
Randall S.
Vehicle Make : Jeep
The jeep pulls to the right - at high speeds it is all over the road. The door does not fit well, has gaps. The door clearly does not fit correctly. There was a dent on the inside panel that was missed. The team was very helpful, did a great job on keeping me up to date on the status.
Joseph G.
Vehicle Make : Mercedes
Service was excellent. Top notch. Thank you.
Joe Graves
****-****-xxxx
John W.
Vehicle Make : Dodge
Car was repaired in a timely manner. Text updates let me know how the process was moving forward. Samantha was very helpful.
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