Easy, pleasant, great communication and ready early????????
Great work in a timely matter very professional. Awesome customer service. Have used Ozzie for years and will continue. Thank you very pleased with the repair.
Well the things we talked about fixing they all did not get fixed. When I dropped off my car there was a ****/4 tank of gas when I got the car it was empty and I didn't not see that intill it died and I had to push it to a gas station. Also the check engine light was on it was not on before I dropped it off,went to auto parts store and it showed 12 faults I had it reset and it has not come back on. The brake lights on the drivers side do not work. The gas shocks that hold the glass hatch on the back door do not work this car is not finished like I was told it would be.
Service was great from the first all the way throughout. We are very impressed and we thank you for making our truck "new" again. Job well done! Will use you again if ever we need too. Hopefully not ;)
Vehicle Make : Volkswagen
will use them again. love the work they do. the best part is they are close to my house.
They were awesome. Very punctual and friendly customer service. Linda and Kris at the front desk was great. Car looks fantastic!
Polite employies. Car looks great just like new again
Good communication with customer and insurance
Paul and the team did a great job. Thank you!
Very pleased with the service and quality provided by Ozzies. Appreciated the professional and friendly staff as well. When I got into my Explorer to drive it home, it was not only perfect on the outside but they made it sparkle on the inside too. It looks like a brand new car. Thanks for doing a wonderful job for us.
Love the updates via text messages. Everybody was very nice and answered all my questions I had. Thank you!!
I am 100% thrilled with the fact that the repairs done on my Mercedes Benz we're done perfectly and you would never know the car had been in an accident
Your customer service is impressive. I admit that I was annoyed with having to return for new window glass due to your mistake but pleased you took the initiative to fix it.
The area repaired has a blemish (lump) . Also there's some imperfections In the paint
Colton has been very help the last couple of days , making my car and my wife's car in great looking shape.
I have found,in the past that you have always
done a good job.
Will be back ASAP. Upon further inspection in proper daylight the hood is incorrectly aligned, the headlamps were not aimed at all, and there is new damage (deep cracks in the substrate) to the lower bumper from a careless job of reattaching the grill inserts. Very disappointing experience given your local reputation, as the paint and buff work looks excellent. The door trim also has been fixed very nicely, no whistles or visible gaps. Hesitant to recommend you now to friends or family...
Job well done and helpful and pleasant employees. Thank you!
I'm am happy with the Body Shop
Excellent customer service and high quality repair! Our Outback looks like new, and thank you for the car wash :)
Car looks great. Very nice paint match and good fit.
Very nice staff to work with
Colton really hung in there when we had to deal with the insurance company from a really bad place. He and I together navigated the situation and I felt very good about having his support. Also the work that was done on my car is beautiful you can't even notice that there was ever a blemish. Thank you so much for your service!
Thanks for the excellent job. Great communication throughout the repair.
Communicated well completed as agreed,
your good reputation is well deserved
Very pleased with updates and ease of over all experience. Front desk receptionist is pleasant and friendly! Thankyou, I will definitely recommend you all! Regards Cheri Schnorr
Good job, looks as good as new.
Your work was done very well,but when I picked it up it was only clean on the paint. I feel it should have been washed all over.,wheels and everything make it look like new. Both vans you did was only partially done. Thank you for asking
Great service could not be happier!
Awesome service and so impressed with how beautiful a D clean it was. Frankie was great to work with. Sorry I did not to meet you Den is. Jim Bird recommended you. The repair is awesome thks. I am recommending you to others.
The first time I talked to Ozzie and Schudule the appointment I was impressed with the service I received to the day I picked up the car every thing was great thank you for a job well done to everyone
I think they did a very good job. I will refer other people to Ozzies.
Thank you for a great job in fixing the paint on the doors of my Toyota.
We appreciate your great service!!
So far we thank you Katy hemeyer
Wonderful staff, loved getting updates throughout the week on my car, and my car looks even better than it did before the wreck! Referring Ozzie's to everyone!
I appreciate the automated and frequent updates.
It looks perfect!! You did a wonderful job!
Everything was great! I will use Ozzie's if I need them in the future! Everyone was great!
Great job,under time,car washed,plates on as extra favor! 5!
Great craftsmanship in a very reasonable amount of time. I have used Ozzie's twice with great results and value both times. Hope I don't need them agai, but would definitely use again if I need body work.
For the good:
So far the work looks great but I will look at it closer in the daylight tomorrow.I have had you repair other vehicles for me and every time I am always please how they turned out. This time will be no different I am sure of it.
For the not so good:
I was told 4 days for the repair which I was ok with since I knew about it. I got my truck on the seventh day and if you include the weekend that I was not counting on then it was day nine. I was told every starting on the fourth day that it would be ready the next day. To keep hearing "it will be done tomorrow." " it will be done tomorrow." , is a little frustrating. I had to keep arranging for rides since my truck is my only vehicle. Even on the last day I was told mid morning then between 3 and 4 then finally it was ready about 4:30. The price was about 50 dollars over the estimate even after the added repair was brought to my attention and was told it would be under estimate. 50 dollars is not too bad but still when you are lead to believe one thing and then it is something different. For the "detailing" it looks as if all they did was rinse the exterior off. It does not appear anything was done to the interior.
My mothers car was in your shop getting repaired last week also and she was having the some of the same issues. Hers was to be done in eight days and got it back on the fourteenth day. She was being told "tomorrow" as well. I understand that with the snow we got it could have contributed to just a day behind. I do not remember having these type of issues all of the other times I had you guys fix my vehicles. This time for some reason was a bit disappointing.
I can see why people recommend this shop. They're amazing and professional.
My car was supposed to be done in a week and it ended up taking 20 days. I had no idea on why it was taking so long and every time I asked I was given a different answer. When I did finally get my car back the window switch part was broken and the employees at Ozzies did not seem a bit concerned. I will not be referring you guys to anyone and I am going to make sure the insurance agent that refered me knows not to do that again to anyone.
Please consider a quality checklist to make certain vehicle switches work after assembly and warning lights have been reset. Body repair looks very good thus far! Thanks for asking.
Good job. Very customer service oriented
The rear hatch door lift is still damaged. Waiting for parts I think ?
Very professional! I worked witn Fankie and the young lady at the front desk! Both were excellent
Vehicle Make : Mini Cooper
The texts on the status was very helpful. Very professional job, excellent warranty on the job
Dennis and the ozzi·s staff did a great job and were very helpful thanks
I'm very happy that my truck looks like the hailstorm it went through ever happened. Looks good!
It took longer than expected, but worth the wait!
Thanks so much for prioritizing my car so I could be with family out of state for the holiday.
The only thing I would change would be to be notified earlier about delays in my car being finished other than that the staff was very belpful
Friendly staff-job well done.
Body work and paint are excellent. However, the diver window does not operate correctly and cruise control "on" switch is broken off the steering wheel. Both worked perfectly before car was worked on.
Very competent and friendly. I especially liked the updates I got frequently via text.
So far vehicle looks great
You guys were great and very professional.
Best. Shop. Ever. I should know.....
The best place anywhere. Great to work with
Great service, great repair!
There were delays, which I understand, but towards the end communication was poor and I had to call to find out when the car would be done.
Thank you so much for your patience and helping us geting the truck back promptly.
I was really impressed with the level of communication Ozzie's had with me. They also seemed to be very quick and picking up my car was painless. Thank you for your service!
I liked that Frankie kept me updated on the progress of the car and parts. I liked the texting too. Thank you for working with ALLSTATE.
Great work and extremely nice people!!
First available date was over 60+ days out. Estimate was off by about $5k. 21 days to complete repair and some minor damage which is another trip back to the shop. However the work is always top quality, so it was worth the wait. Great customer and communication of status of progress and delays. Customer service was awesome all around. Have used ozzies several times and will take my vehicles back again. Thanks!
Excellent work probably better than I expected.
My car looks great and I'm very satisfied with the work that was done.
Car looks great. Very professional job
Amazing Work Thanks for Everything!
Frankie was great to work with. The staff were all friendly and polite.
Everyone was very friendly and helful. I would highly recommend Ozzies to everyone. Again thank you so much for a job well done
Thank you for all the great work that was done on my GMC. I will recommend you to others.
Paint looked great no overspent fitment looked perfect
I loved how Ozzie's kept me updated.
My car was done 2 weeks earier than expected. They worked so well with my insurance company. My car looks awesome. I will always recommend Ozzie's
It appears that the work wa done properly. Thank you.
The staff is friendly and helpful. The work was impeccable, my car was clean when I picked it up. It was done when promised. I LOVE Ozzies.
Everything looked great. The staff was very helpful as well.
Fantastic timing. Quick and looks new again.
The body work is great. However the interior of my car, that has cream color leather, was just caked with grease. I still can't get the steering wheel clean. Couldn't your apes put some plastic down or at least grab some paper towels when handling the steering wheel?
You guys did an excellent jjo wwit my subaru. Thank you for your timeliness as well.
Work was done so good the car does not even look like it was damaged. Paint matched perfect
Awesome job!!! As always...
Job well done. I liked the daily updates on the progress of the job. Thank you.
My car looks great! I am impressed that when issues came up regarding a problem with my new bumper your staff treated me with respect and resolved everything. Thank you. I will definitely recommend Ozzie's to anyone who asks.
Product is great. Would like customer service to be slightly as good.
Thank you soooo much for the interior cleaning! Your service was a day quicker than expected! Thanks so much for every thing! My Pilot looks great!
I was surprised and had to scramble a bit when the 2 day time frame
For repair took 3 days. No one communicated to me
I only found out when i called to see what was going on at the
End of day 2
Communication is the key to good customer service
Car repair is great Subaru looks like New
Very easy to work with. Finished product looks great!
I know when I take my cars to Ozzie's I'm going to get quality work. Very trustworthy team and great customer service.
I have used you guys in the past. You always do a great job and are always professional.
My car was done ahead of schedule and it looks perfect, thank you all.
You all did a wonderful job on my car in a very timely fashion. Count on good "word of mouth" recommendations. Thank you!
Great communication and beautiful work was done thank you!!
I was very disappointed that someone hadn't looked at the size of the wheels before ordering them. This seems to be a standard... I would think it would be common sense to check the size of something before ordering it. This delay caused me unnecessary stress and I missed work due to scheduling conflicts. I inconvenienced others trying to arrange for a ride to my car only to cancel and reschedule numerous times. A simple double check on wheel size would have saved days of waiting and stress that was very disappointing.
I informed you that my truck was a commercial truck and I needed it back in three days.
At the time of the estimate you said no problem, I made the estimater use your body shop, then when I brought the truck in you guys took five days.
I own a company and have to keep my word to customers all the time,
I believe you should too!!!
Bumper paint does not match the color of the car. A couple of your guys tried to justify that it was because the paint was on plastic and that it did not match before the repair. When I looked at your pictures and my owe pictures on my phone it matched. This was poor workmanship and Ozzies did not want to pay to fix the problem. I have brought every car I have owned that needed repairs to Ozzies and this will be the last if it is not made right.
You all did a great job. It's always nice to know I can count on you guys to fix my truck right so I can put a bad situation behind me. My truck and I both thank your team!
Apreciated the updates !!
I have taken my car to Ozzie's for years for one thing and another and they have always done a superb job. Whenever the need arises I will continue to take my car to Ozzie's repairs.
The small damaged area is as good as new... another fine job done on time by Ozzie's!
After many years of intermittently doing business with you, I continue to consider your company a fine example of how businesses should be.
That said, of course, I hope to not be back.. ;-) but if I need a body shop you'll be my immediate choice!
Very satisfied with the work Ozzie's did on my vehicle. Everything was on time and they were very good about updating me on progress. You can't even tell anything had ever happens to my truck looks like new. I would go back in a heartbeat!
Awesome service and updates
Thank you for getting my truck back to normal in
a timely matter and also great work. I would recommend
Thank you so much for doing great job on the body work on my car, and the quick turn around also keeping me posted on every step, I would definitely use you and recommend Ozzie's Body Shop:). Thanks again
You guys are amazing! Thank you!
My car looks brand new ,you got me in and out with in days and on time, giving me updates with out me having to call thank youvery much Debbie Aragon
The car looks like new after been repaired. I cannot see or feel any sign of body damage at all. Thanks for the amazing job!!
Body work was very well done. I was slightly disappointed in the receptionist. I called to verify my car was ready and upon arrival payment hadn't been received therefore I had to return. I was then not called once payment was received. I didn't feel as if Cheyenne valued my time. A simple apology would have appeased me.
They did a great job in a timely manner . My vehicle looks wonderful. I would recommend Ozzie's to anyone needing body work done on their car.
Just that the wait was so long but for obvious good reason
Your team does a fantastic job however I do wish the car could be cleaned up we came for it a couple hours after being called that it was ready. The inside was covered with dust all the. vent slates the steering wheel had something? all over
It the outside well the hood had bird splashes all over, not good for the finish. Courtesy outstanding. The work done was top grade we enjoyed our daily text on the progress. Your staff from front to back could not ask for better so maybe I should ignore the detail inside???? It was cleaned before we brought it in. Thank you we will always be loyal customers. Sincerely The Stankovic's
Love the text messages and on time, much better than last time which took forever and never heard anything.
I liked the text message status updates. I didn't have to call
Ozzie's did a wonderful job, despite a mix up with State Farm. Thankbyou for your service! Ny windshueld looks fantastic!
Great job as usual! My van looks beautiful!
Thank you so much for going above and beyond in all aspects of your repair an service . It's been a pleasure
Looks good so far. Paul jumped right on my only concern, adjusted a door striker to line up the door with the fender.
Very quick turn around. Simple job seems to have been done well and to completion. Thanks for a job well done.
The paint color doesn't match original color
Vehicle Make : Volkswagen
I couldn't be happier. Unless I won the Powerball. Thank you very much.
You guys did a fantastic job with my car. I will not only return if I have any other issues but I will recommend you all to people looking for a great body shop. Thank you so much for your hard work.
Pieces of **** people there trying to Rio me off. They **** **** would not recommend.
Love the text updates and professional bodywork job
Vehicle Make : Mini Cooper
The car looks perfect, and everyone at Ozzie's and Enterprise was fantastic. Thanks so much! :)
Job well done!
Thanks for the great service.
I will tell my friends
You guys did awesome. Made the experience very easy and kept me updated. Thanks a lot. Really appreciate all your hard work. You guys are top notch. Definitely going to recommend Ozzys and I will be returning if I need anything. Thanks very much.
Very fast. Friendly, arranged rental car for me was a huge plus. Excellent work
Great as always, we have used you for 25 years! I just wish you still worked on cars like my 67 dodge R/T!
Everything looks good just really detail oriented. The only problem I had was that there was a pretty deep scratch underneath my decal after they put it on.
Car looks great and detail was excellent. Thanks to your team!
Thanks for the updates. Very nice to have.
I have already expressed my comments to the receptionist, & to your shop manager(?). When I arrived to pick up my car I was disappointed to find the left rear panel was not flush with the left bumper. Visually & tactually it was obvious there was not a tight fit. The car was taken into the shop & a better fit was made. I feel your quality control person should never have put the car out as complete without checking that everything was perfect, but I am glad that Rick, in the shop, was able to make an improvement.
Thanks especially for the courtesy vehicle which took me home and picked me up when the car was done. The driver was friendly and helpful.
everyone that helped me was very polite and professional, loved getting my car finished in such a short time. would recommend your shop.
Great service, quality work. Would come back again if ever the need arises and would refer to anyone who needs this service.
My truck repair was perfect. The quality of the workmanship was fabulous. The only complaint I have was the in detailing. I went back to have it cleaned again. Now today I noticed the window that was removed, was kind of cleaned but not really. I can still find sanding dust here and there.
You did great I have no complaints
everything went very smooth. thank you! Ed & Sue May
Awesome service. Thank you!!!
The car looks great and I really appreciated the daily email updates.
I feel they did a good job. I would refer them
to others. Thanks for doing a car wash. Was needed but wanted to wait until it was fixed.
Thanks to those who worked on it.
Hello to Dannie.
Great job. Thanks so much for fixing Olaf. I was very happy with the updates that I received. Thank you Kochan family :).
Looks great! Your team did an amazing job!
Additional damage was done to my car during repair.
Always come to Ozzies for trusted work and quality care. It is unfortunate that I need to but I will always come back.
Thank you for your great service! Will recommend!
I liked the status reports, but more than that, the quality of the work was perfect. Further, the work was completed sooner than anticipated.
They didn't work on dodge. I had a motorcycle painted.It looks amazing. James the **** went the extra mile to achive a flawless job.
Thanks. Fantabulous experience n job. I will be talking with you about my other project.
Everyone was very friendly and helpful, especially when I lost my Honda key! That was really stressful. Great job everyone.
The car looks wonderful! Cleaning my car inside and out was a very happy surprise. I appreciated the text message updates and all the handeling of the insurance paperwork. Please thank all who worked on my car.
Very fast and quality work.
Ozzys put a new number on my forester and it looks great!
We've used Ozzie's several times and had great service every time. The front desk help is personable and welcoming and the body work has been flawless. We also enjoyed the status updates via text messaging!
I feel you have an excellent staff and process. I appreciated the email updates. My car turned out better than I believed it could
The job was finished two days earlier than expected and looks very good.
After having drivers side of truck repaired, drivers door power lock does not work correctly
Vehicle Make : Volkswagen
Amazing work. Looks brand new
You forgot to change my tire that was damaged, I couldn't trust the work you did, if I hadn't checked your quality. You would've let me drive my car away thinking it was safe and road ready. Not only did you not complete the job I paid you for, you compromised my safety and wasted my time. Other than that the people were very nice and helpful. But in my opinion this was a pretty big failure.
Very nice work on the paint match
We really appreciated the reassurance and the updates and the entire atmosphere ofsupportiveness AND did a very nice job !
The car looks great You wouldn't even know it was in an accident I appreciate the updates and the work that was done Thank you and hope you all have a wonderful Thanksgiving.
Loved the good communication and friendliness of person who did the estimate and the people at the front desk.
Great customer service. Really liked the updates. Highly satisfied customer!
The body work looks great thank you. Car was detailed. Love it. Turned on the radio after I drove off. Radio isn't working. Says enter code. Can't set the clock or play the CD either. I called and need to bring it back by. Can you tell me how long that might take?
I appreciate the fabulous customer service I get every time I go to Ozzie's! Thank you for all you do!
You always do excellent work and my car looks great. It did talke longer than promised and it was quite a bit more expensive than the original estimate. But I am satisfied.
Picked up after hours last evening. Dead battery due to longer than quoted repair time and even worse, all tail lights not functioning. Truly disappointed.
Communication was the worst I have experienced ever at a business. My car had been done 10 days and they wouldn't release it to me because the claim was still under review. Come to find out they didn't send the insurance company an estimate and just did the body work. Usually the customer shouldn't have to do all of the work with communicating with the insurance company and Ozzie's, but I had to. Now the insurance company says I may be charged for 10 days of having the rental car, because it's 25.00 a day after car has been finished. I'm not paying it and will go to court over it for being put in this situation. We had our other car in the shop 3 weeks ago, because it was in the same accident as the car that finally got picked up. Communication for that car was terrible as well and took longer than than it was supposed to. We didn't hear anything from them to tell us that it would be a couple days longer. Ridiculous experience! I will never do business again with them and will spread the word regarding everything that took place.
Waiting for me because I was late and jump starting my car were above and beyond. It really was thoughtful and helpful.
Vehicle Make : Volkswagen
Communication regarding completion time was chaotic and uncoordinated. The text notifications did not match reality and led to much confusion. Either get the texting thing in sync with reality or get rid of it.
Kept me informed. Work looks good.
Only thing I was surprised about was when you pick up your car... no one walks you out to look at it. Tell you anything about it. Just here is your keys & paperwork.
Loved how the car was detailed, smelled great & looked outstanding.. thanks again!!
Brian Mosbrucker is the best
Ben was very straightforward and helpful. His estimate was right on target.
My Pilot looks great-- quality workmanship.
I appreciated the email up dates, too. Plus, the job was finished earlier than projected. A very positive experience. Thanks.