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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 102 reviews 80%
4 star 4 reviews 3%
3 star 6 reviews 5%
2 star 9 reviews 7%
1 star 7 reviews 5%
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(All Vehicle Makes)
Irene D.
Vehicle Make : Nissan
5 out of 5
11/22/2023
I am very satisfied with my car thank you for all your hard work
Ronald A.
Vehicle Make : Chevrolet
5 out of 5
10/19/2023
Jay **** was very professional.
Lawrence O.
Vehicle Make : GMC
5 out of 5
9/25/2023
well done
Maria B.
Vehicle Make : Hyundai
5 out of 5
9/22/2023
Thank you for what you do, your knowledgeable, kind and professional staff. Jay is an asset to your business.
Patricia M.
Vehicle Make : Chevrolet
2 out of 5
8/27/2023
In the end everything was good. However I was give multiple dates on which the repairs would be completed.
Manuel M.
Vehicle Make : Toyota
2 out of 5
7/28/2023
The overall experience was unacceptable. The whole system needs improvement from top down. Car was not completed on date given (almost **** week after). I never was called to let me know job was delayed. I finally was called by manager and team to discuss. The job was not done correctly so I had to go back. I still am pending a part that was lost and I continue to ask for status instead of customer service rep calling me and giving me updates. Every time I visit lobby there is a person upset at service (that pretty much tells the whole story). The adjuster seems overwhelmed by work. All key metrics were poor (customer service, on time delivery, and quality of service)
Antonio L.
Vehicle Make : Chevrolet
5 out of 5
5/11/2023
Excellent Service and communication. We are very happy we went to Charles Clark Chevrolet for the repairs. Thanks
Lucinda U.
Vehicle Make : Chevrolet
5 out of 5
3/7/2023
Your staff is very professional and explained the process and procedures. The repair shop and painters also assisted and the quality of wor was excellent. Thank you
David S.
Vehicle Make : Dodge
2 out of 5
2/2/2023
Job unsatisfactory
Roberto M.
Vehicle Make : Chevrolet
5 out of 5
7/14/2022
Excellent
Diana C.
Vehicle Make : Honda
4 out of 5
3/13/2022
Everything was good !
Mary B.
Vehicle Make : Hyundai
5 out of 5
3/3/2022
Your staff was knowledgeable about the process and all that was involved. They level of customer service is top notch!
Jinky M.
Vehicle Make : Kia
5 out of 5
1/9/2022
Proactive assessment
Debra B.
Vehicle Make : Honda
2 out of 5
12/29/2021
The car looks great BUT only the driver's window is working. The other 3 are up for good.
Teresa O.
Vehicle Make : GMC
5 out of 5
11/28/2021
Great customer service! I was always kept informed on status of my car!
Cindy W.
Vehicle Make : Jeep
5 out of 5
10/22/2021
Great service
Dante G.
Vehicle Make : Chevrolet
5 out of 5
10/11/2021
Jay did a GREAT job. The repairs look fantastic, and it was a simply/easy process from start to finish. Definitely the place to bring your vehicle.
Mauro D.
Vehicle Make : GMC
5 out of 5
9/10/2021
Great customer service. Took longer than expected but I was updated throughout the process.
Guadalupe T.
Vehicle Make : GMC
1 out of 5
9/2/2021
I dropped off my yukon 100% working. And tou gave it back to me with a broken transmission
Maria T.
Vehicle Make : Chevrolet
5 out of 5
8/1/2021
Yes

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