The updates were awesome and you guys were on time with the ETA you gave us. Thanks for everything!
The email updates were very helpful early in the process although they quit coming in the last week. I would suggest emphasis on frequent updates as you near completion on longer repairs.
The car looks better than when I got it from the dealership you can't even tell it had hail damage!! Will be using again if anything happens.
Friendly, professional service.
Outstanding feedback and communication.
Great job on the repairs.
Professional neat and clean. Awesome work done.thank you.
the roof was satisfactory, failed to complete other little damages
Great job! Even got our car back ahead of schedule!!
The team did an awesome job from start to finish...., great customer service.
I wanted to add that Larry was a great help during this time my Buick was being repaired. He is to be commended as a great employee representing your Company.
The body work looked great, but the accident caused oil and transmission fluid leaks. They agreed to address these leaks , but they did not. I have pictures of the leaks still leaking
Service was done quickly and professionally. Working with insurance is never fun, but they made it easy to get my car in and out!
Special thanks to Ryan, Jarrett and Maggie!
Ellis County Collision made the entire experience much easier.
A professional business with qualified, courteous, and professional
staff. The updates that they give on your vehicle are just one example
Of the excellent customer service they provide.
We are very happy with the work you did on our car
larry needs to have a little more down to earth communication with his custormers and not barking around like a bulldog.
I appreciate the courtesy and timely manner that my car was repaired. Everyone was very respectful and helpful. I will be back if I need a repair. Thank you and Happy Holidays!
I am professional auto appraiser and car collector so I see the details others might see or look for. This is the second time I have had a personal vehicle repaired by you. Each time I have been completely impressed by the finished product. The paint, body repair, and fit is awesome! In my business I see hundreds of insurance claims after the vehicle has been repaired and very few look as good as yours. In fact I use your results on my vehicles and many family/friends I have had come to you for the blueprint to check other companies work.
Repairs were excellent, done ahead of schedule, and all employees were helpful and professional. We were kept informed day by day on progress. This is truly a FIVE STAR ORGANIZATION !!!!
great work, good experience, would use again and recommend, although I hope I do not have to use your services anytime soon!
Your staff, was very friendly, knowledgeable and professional. Good job!
H. Pulse Martinez
It was a very good job really appreciated them cleaning the car inside and out
Thks for a great job Iola M
Superb service and pleased with work completed
My only issue is that I wasn't told that my car was ready for pickup until today. The insurance was told that it was ready yesterday, so they stopped payment on my rental car. I am being charged $48 for an extra day's rental. Hopefully that will be straightened out on Monday, but it is still a hassle. Just be sure to notify the insurance after you've notified the owner that the car is ready for pickup. Other than that, great experience, friendly people, free car wash and vacuum.
Getting daily emails with updates and delivery date was very helpful in my own planning. Great use of media.
well i have got to take my car back tomorrow for them to finish up things that they did not do/complete/get right the first time so i would say no my car was/isnt/has not been finished to mine or their exspectations since i showed them before i left today and they asked me to bring it back tomorrow and this isnt the first time. a few years ago i had to take my car back because brackets were not put on the rear bumper at finish which caused it to wave and flap in the wind going down the road. maybe not a big deal as they stated but for my money/insurance money and the inconvenience it is a big deal! and now here we go again. and i am here because the insurance recommends you all and i havent brought it to there attention but lets all get on the same page and pay attention to the details big and small please!!!!
Service was excellent and repairs done to our satisfaction. Even cleaned the suv. I would recommend them to everyone
Your repair of my car passed inspection of my very particular husband. I KNOW it was a job very well done.
Excellent customer service and I appreciate you kept me informed on the progress. My vehicle was even done early!
"Rolla" looks great ...fast service ...thanks so much !
Fast service, kept me updated & quality work.
I can't believe how fast they were and my truck looks fantastic!!!
Great service, prompt repair.
Very good at keep me informed. Awesome job.
My truck looks like you turn the time back.like never happen.
I love it.thank you
Our car looks just awesome. And everyone in there is very nice and courteous and respectful and I would recommend Ellis County Auto Repair to anyone would wants their vehicle repaired as good as new and the customer service is excellent.
Good responses from any employee we had opportunity to talk to. Car needed one more day to finish from original estimate, and we were notified promptly and given the reason. Our insurance carrier highly recommended your shop and we can see why.
Had a great experience with Ellis County. vehicle was repaired to my satisfaction and in a timely manner
Hospitality was excellent. I knew that Ellis County Auto would take care of my car on the outside, but I was overjoyed to find the inside of my car good as new! Thank you for taking care of me and my car!
Everyone at ECAR is always helpful and easy to deal with.
Cleaning out the inside of my car also was a big plus thank you very much outside bodywork looks very nice
I liked being kept up to date with the text alerts. That was very handy. Thx
Thank you for the great customer service and the excellent job done on my baby (Mazda). All was great!!
The customer service was terrific and the work was superb.
Y'all were awesome, all of you!
Was very satisfied with such professional work and the truck was so clean when we picked it up. It hasn't looked this good in a long time. I will recommend you to my clients
Y'all are great! I would not trust my car with anyone else!
Great place to take your car.
I have had my Trail Blazer fixed the last 3 times at your shop. Each time your service was great. Will come back with out a problem but I hope I don't have to. Thank you.
I would recommend to any one
Your group was awesome. Everyone was friendly and fixed my car faster then estimated. Plus my car was cleaned and it looked great. Awesome work.
Talked to Larry about problems. Busted cap on visor drivers side. The top liner inside has hand prints all over. Paint needs to be buffed out because of particles in it. Rear around wheel not done and has dent by door yet. I would like someone to explain charges on some items.
Ellis repair company offer excellent customer service in a timely matter with up to date information about every step of the repair process, I highly recommend this company. Thanks Mrs. Rose
It was very fast and efficient service and the customer service was outstanding. If I have any other repairs that need to be done I will come right back to Ellis county Repair. Thank you very much Ellis County Repair team.
You serviced my car quicker than what I thought it would take. The car was very clean when I picked it up and the repairs looked great. Thank you for great service.
Not completely satisfied with the way my driver door came out. I understand black is hard to cover because you see all the blemishes. You can tell were the body work was done around my door handle and below my mirror and I'm afraid it's gona hurt the resell value. Other than the door y'all done a great job.
Thank you, Jimmy Winders
Larry ****was so helpful and so nice.
Really, no issues with you to my knowledge. Just the circumstances (accident) make it difficult to be "satisified" but that is less about you and more about me. Get back with me in a month after I've driven the car for a bit. If the car has no issues, I'll be satisfied. Its just too early to tell.
I had no problems, just glad to have my car back at my home