BEWARE: POSSIBLE INSURANCE AND CUSTOMER FRAUD or QUESTIONABLE BUSINESS PRACTICES:/n/n/n/nEstimate I was given was "less than $500" when I brought my car in... but after insurance got involved price went to $****,256...with the difference going to them....and NO NOTICE GIVEN TO ME . When I complained and asked to speak to owner I was told I could not!/n/nI asked Curtiss to explain what made up the difference between original estimate of under $500 and the final bill of $****,256 and why so much higher than original estimate I was told the following by Curtis, the manager:
"THERE IS A CASH PRICE ....THAT WAS GIVEN WHEN YOU FIRST BROUGHT CAR IN FOR ESTIMATE which includes a lot of stuff we don't charge for..like mounting and remounting fender AND THERE IS AN INSURANCE PRICE IN WHICH WE CHARGE FOR ALL THE FREE STUFF YOU WOULD HAVE RECEIVED FREE IF IT I GOT THE CALL THAT CAR WAS READY AND THEY WERE CLOSING WITHIN THE HOURWAS A CASH ESTIMATE." This is the charge you are now expected to pay..less $250. THEN I WAS TOLD TAX WOULDN'T BE CHARGED IF I PAID CASH...WHICH I WAS WILLING TO DO...THEN I WAS TOLD CASH WAS NOT NECESSARY TO NOT CHARGE TAX AS I WAS IN TRANSIT WHEN I GOT THE CALL AND THEY WERE CLOSING WITHIN THE HOUR.. WHEN I CHECKED...OF COURSE TAX WAS INCLUDED IN BILL. SO WHAT WERE THEY GOING TO DO,...CHARGE TAX ON TOP OF TAX? SEEMS SO WHEN I CALLED FOR EXPLANATION AND THEY RENEGED ON THE TAX REMOVAL.
BUSINESS PRACTICES HERE ARE VERY SKETCHY...BEWARE!!!
Of course they won't release my car unless I pay the full amount. Crooks, I think !!!
Does this sound right to anybody ????
You guys are the best! Thank you so much for the excellent work on my BMW bumper i couldn’t ask for a better team to work on it for me.
I want to thank Lisa, Terri Anne, Curtis and of course the Detail Team as my car came back looking like new, inside and out! I highly recommend Collision Star for all repair work, no matter how extensive.
The customer service was the bomb
Very friendly, professional staff. Extremely helpful
I left money in my middle consel and it was stolen. I reported it to the manager and he did nothing and offered no real appology. I will never take my car back there. And will not recommend leaving any valuables around those workers. Noone likes to be stolen from.
Work on car was Excellently and professionally executed. I am very satisfied with the outcome and the finish work. My car is new again.
Thank you Collision Star.
Job well done
They were very helpful in the process. Very happy thanks to everyone
Thank you for your service.
Tommy and everyone were polite and helpful.
I have had several cars repaired after accidents at Collision Star. They have done a fine job every time. Good crew.
I very happy with the work done to my vehicle. And how Lisa helped by contacting insurance company, and getting the repairs completed in a timely manner. Thank You Collision Star.
Great job. Great service. I would recommend.
Superb and professional service. I would highly recommend them!
They were super easy to deal, arranged for my car rental, let me know the status of my repairs and when my car would be ready - really excellent service!
I didn't find the person who helped me or the owner
Polished with dealing with clients. You have way to go in the area.
It does not matter how good the job was
The only person that was nice was the guy on merrick road
They were super helpful and friendly. My car looks fantastic and you can't even tell it was rear ended. They even cleaned my car inside and out. They did an overall outstanding job! Would totally recommend to a friend.
Very professional and efficient service
I have been a satisfied customer in the past and was confident that I wouldn't disappointed. The staff are professional,polite and considerate. The body work that was performed on my car detailed. It was above and beyond what I expected. Thank you again for the pleasure keep up the great ???? work. You are indeed exceptional.????????????????????????????????????!!!