Fix Auto Pasadena

Friendly experienced employees were great with my car’s repair work.

Great customer service from Michael and excellent work done on my vehicle. Thanks Fix Auto Pasadena

Thanks again for the good customer service and quality work on my vehicle

When I picked up the car the passenger side window was chipped. I let the person know about the damage. An employee took a picture and said they will call me when the window is ready. Until today I have not received the call. I called them back and said that I was like that, and they never rolled down the windows. It is something happened at the shop. Also during the entire time the car was at the shop, I never received any call, I had to be calling to know the status of my car. They told me they will call me, it never happened. I also want to say that the manager needs to work on his costumer service skills.

I appreciated the daily updates, even though they were robotic. I also appreciated the excellent in-person customer service when I was in the shop. And I *love* that you washed and vacuumed the car. Thank you!

Rafael and the entire Fix Auto team treated me with respect, answered my questions, provided transportation to and from the site and were delightful to work with. I will absolutely return to Fix in the future, should the need arises. Thank you for a job well done.

The process was so easy and stress free. Everything was taken care of and explained at every step.

They did the job and did it well.

One small problem. The passenger door does not open. Way to ace quality control (not). See you soon for round two of attempted repair. Thanks for the inconvenience.

Your service goes above and beyond since 2964

The Fix staff was super! Eva and Mike provided amazing service. It was the Geico rep that was less then what expected. So actually Fix Auto Repair would be a 5 star service rating in my opinion and Geico should be informed that the representative I dealt with was less then empathetic, argumentative and didn’t provide the level of service we have normally had with our insurance company.

Amazing customer service. Staff is helpful and extremely professional

All personnel was very friendly and professional

Excellent service and communication. I will definitely recommend Fix Auto to anyone who needs work done.

I will recommend you to all who need repair The best!

Fantastic job! Everyone so helpful and informative. I would come back here for repairs

I was very frustrated with the lack of communication. I got several automated text messages the first week my car was in the garage, and every single one, and my original paperwork, all said my car would be ready on Wednesday. Then I got a voicemail on Tuesday saying my car is almost ready. So I assumed it would be done by Wednesday. I did not hear anything on Wednesday. Then Thursday morning, I got another text message saying you’ll be ready by the end of the day Thursday. When I still had not received confirmation of that, I called at the end of the day Thursday, and they told me it was not ready yet and will be ready Friday morning. Then, I got an automatic text message on Friday morning saying it would be ready at 3 o’clock on Friday. I have not heard from them, so when I called them, they said it would be ready in about an hour. This is unacceptable. If a car is going to be a day or two days late, that is understandable, but I should not just be waiting around until I hear that it’s done. I should be told if it is going to be later than estimated.

Excellent and timely service. Kind and polite personnel very helpful andf took their time to explain whole process. Highly recommend Fix Auto.

Easy. Quick. Friendly. Awesome job. Very happy with service

Fast friendly and efficient. I would recommend it to anyone.