The completion date of my car was extended several times which made me incur almost 900.00 of out of pocket expenses for my rental car, even after my insurance paid their amount. Pride did give me 250.00 off of my deductible of 500.00, I'm still out of almost 900.00. Verbal communication was constant, but with bad news, and email updates were not consistent with verbal updates. Also the communication between my insurance company and Pride was not informative as it apply s to my rental car involvement and needs.
I'm very glad I chose Pride to fix my car. Customer service a and the whole experience was great
Everything went very smooth. I had no idea how much damage was done until it was taken apart.
Great job! It was getting dark when I picked it up so I cannot wait until it is sunny to really take a look.
The paint job on the rear bumper does not match the colo of the car
You guys did awesome work on our car- Thank you so much!!
Jeanette & Shane Fairbrother
Everyone that I talked to was courteous and professional. Thank you for the real time updates, it really helped to plan ahead. I would like to thank Chris especially because he was there from the beginning and made sure everything was in order until the end (final check). He delivered what he promised which was more than enough. The concerns that were addressed in the beginning were satisfied 100% at the end, which I though was only going to be 50%. Once again, thank you all!
Great job. Keep up the good work!
Everyone I dealt with was very polite, professional and courteous. I appreciated that they provided updates throughout the process. Thank you for a great job!
Great experience and I plan to go back to you guys if I ever get in another accident. Chris was INCREDIBLY helpful. There were a couple small issues after I picked up my car... The plastic piece on my bumper wasn't completely snapped in, I had a wire for my sub that was tucked away under the panel so I couldn't reach it, and there was a couple micro scratches on my trunk. Brought it back in today and in 30min he fixed everything and buffed out the scratches. Thanks for everything Chris
Best crew ever! Andrew & Chris was so nice & approachable.
2nd time we have used pride and have been more than satisfied with there service. Great job!!!
Thank you for quick response and repair. Great customer service. I do recommend Pride Auto to my friends and family.
Thanks for your patience with my impatience!
Good work and friendly service. Thanks most of all to the men in the front desk.
(****) Liked the email updates - very helpful.
(2) 8 days is TOO LONG for a front bumper replacement, but I understand that this particular office had a labor issue during the time my car was being serviced.
(3) END RESULT - LOOKS NICE; GOOD WORK.
I just wanted to say that Chris was very personable and friendly in the front office. Emily Tamaki was probably the main reason I had a good experience. She was there for me whenever I called or emailed and dealt directly with the insurance company on several occasions.....Thanks Emily!
Chris provided excellent customer service. Andrew was attentive to our needs. Thanks Guys.
A lack of communication regarding the repairs.
The car was supposed to be washed. When we picked it up it looked like someone may have hosed it off, poor job.
The back hatch back closing button doesn't work
Steve and his team did a great job of keeping me informed of how repairs were progressing and the car looks good as new.
Valencia site folks were truly wonderful. Did not feel disrespected or intimidated. Gave me a ride back to my work and dropped my car off at work. Was on time with excellent quality. Helped me navigate insurance and get me covered for a rental car too. Price was worth it Highly recommend the team.
Thnx again for the repairs done to my car excellent job
The service that Andrew and your team performed was incredible!!! Great quality work and in a very timely manner. Andrew took the lead since I could not get back to him quickly. Great service, great prices!!! Many thanks!!!
This is my 2nd time bringing my car here. I have to say this time was pretty disappointing with the communication the first few weeks. I had to voice my unhappiness to actually get things moving.. My car sat for 2 weeks disassembled. After 4 and a half weeks, for what I was told would "maybe be a take a couple weeks to fix", I'm glad to have it back.
Pride auto body does great work. My car looks great. The only small problem I have is it took over three weeks to repair my car but I think part of that was due to a supplemental appraisal. I will always use Pride for repairs to my car!
Very impressed as my car looked like it was never damaged. Excellent sevice! And as for the receptionist she's amazing with awesome customer service! Always kept me updated and very polite :)
My interaction with both Roxanne and Steven was quite pleasant. Both were exceptionally courteous, knowledgeable, and efficient. They are the perfect representatives for your organization. I will certainly return should the need arise again.
I was completely satisfied with my car, but the car wasn't cleaned
The repairs were fast and the quality of work exceeded my expectations.
Very professional staff, very pleasant and great communication throughout the process!
Vehicle Make : Mini Cooper
Your staff are very kind, concerned and eager to make sure I felt comfortable with choosing Pride, the workmanship is excellent.. You'd never believe any damage ever happened to my Vehicle.
Highly satisfied and will recommend Pride whenever given the chance.
Professional, courteous and helpful!
Communication was excellent. I appreciated the periodic status update emails. Car of course came back looking like new.
Very happy with the work and the customer service. Finished my car in a timely manner
We appreciated the updates on the progress that the work was completed on time (actually earlier than originally estimated)
Dennis Shutts went to bat for me with the insurance company, which was trying to cancel my rental car. He was a big help!
Good and professional service is very much appreciated, and hard to find. Thank you.
great job and will recommend to other customers
Very Well Done....... Came out like brand new..!!! Great Communication....!
Amazing customer service and a job well done!
Staff & repair work is top notch. Emily in particular is extremely knowledgeable & friendly!
I can say my experience wasn't the best, but so far am happy whit the repairs. my car took over 3 months to be delivered,a few set backs and dislikes but will definitely consider coming back. "I was definitely able to tell the team did their best to accommodate me"
Everything went smoothly and the entire team was great! They kept me informed the entire time so I knew what to expect and could plan accordingly for the rental car, pick up, etc. I enjoyed working with them and appreciate the great job they did on my car.
Emily was great to work with. She did us a great service by educating us about our right to have our car repaired at the shop of our choice. Sure enough the insurance company handling the claim tried to steer us towards a different shop. Thanks Emily!
I was very pleased with the extensive repares to my truck.Excellent customer service , Excellent metal work, Excellent paint work. My truck looks better then NEW. I would and i will tell everyone that I now about this auto body
Shop. The name PRIDE AUTO BODY MEANS JUST THAT Pride integrity, quality,of workmenship all in one Shop. IT is so Nice to have someone in this feild that can be trusted with your vehicle to get it done to perfection. Dennis Has a first rate Operation the best ,Thats in my eys atleast. Thank You again Dennis
I was very pleased with their service. Great customer service. I will recommend Pride auto body to all my friends and family.
For more than 30 years I haven't trusted anyone else but Pride. Excellent customer service and excellent workmanship... Thanks Bob and Randy for the great culture you've created.
Wow! My car looks brand new. Hopefully, I'll never have to have auto body repair again. But if hat occurs, I'd gladly return. Will recommend my friends to your business a well.
Awesome work ahead of schedule. Thought I had requested waxing of vehicle but otherwise great repair.
Service department was not clear when car was ready. The phone lines to the office were down causing a delay in my picking up of the car.
The repair work was done quickly and was even finished before the estimated date. Everyone at Pride Auto Body was very polite and considerate, and they were able to negotiate a fair price to complete the repairs that my insurance company was willing to pay. An extra bonus for me was that they thoroughly cleaned the outside and inside of my vehicle. I don't think my car has looked this nice since I drove her off the lot at the Honda Dealership!
Great. Would use again. Would pass it along to others.
The team at Pride kept me informed of the progress with my car. Sent pictures of the work scope and delivered the car ahead of schedule in perfect condition.
The ladies at the front are very nice and helpful.
Loved the updates. Thank you
I had a great experience with Pride Auto Body in Valencia. My car looks as good as new and the staff was extremely polite and friendly. I'll be back again if I ever need more service.
Yes, they were very kind and the work was exceptional.
Very attentive & caring & did a wonderful job on our truck repairs. Thank you.
Friendly and knowledgeable staff.
A pleasure to work with your shop. Love Roxanne's perkiness
We appreciate all the updates we received. The personnel were most more than pleasant. Our car looks great and you would never know we had
any problem. Would highly recommend Pride .
Mariyn & Mel E
Been here twice for auto body repairs with overall great quality work except for final quality inspection and cleaning. Both times car has been "Washed" but yet still had paint marks or dirt and debris on the vehicle/wheels. Along with certain details that needed to be redone due to lack of a quality inspection prior to returning the vehicle to the owner. 1st visit rear quarter panel window was not properly sealed along with damage to window tint which made me have to schedule an appointment to have them re-tint the glass. When vehicle was returned there were paint marks along the body of the vehicle that needed to be removed during the process of picking up the vehicle. 2nd visit it was recently discovered that the top molding above the driver window did not have sufficient adhesive and is separating from the body. Also during the process of picking up the vehicle it was noticed that the wheels were covered in dirt/debris which was slightly cleaned with a rag just before driving off. Overall the quality of the work is great but the final inspection process definitely needs to be improved. In both occasion the vehicle needed to have issues correct and car re-cleaned.
Although it took a little longer than expected, the work was great. I'll be bringing it back to have the reflector light installed.
What a welcome surprise to find my car ready early today. Thanks to everyone for being patient with my questions and getting me out the door quickly. The repair looks great.
Great staff and communication. Too quality repair!
Best at body experience yet by far.customer service ladies were the best kept me informed and explained things I didn't know. No worries at all my car was in good hands true professionals. Passing my good experience on to others.Thanks again my car is beautiful and I'm a happy customer. Sincerely Mr.Weller.
Thank you for handling everything. You made certain that someone else's problem didn't become mine in any way.
Excellent work and service by all involved at Pride. This is day one after pickup but so far I am very pleased with all aspects of the repair and involvement with Pride employees.
Thank you, for all the hard work, if I need anymore repairs I will use Pride Auto body.
Everyone there was so nice . I made my appointment got my car in and the next day it was back . I would be my car back. Dennis was so nice and helpful . Thank you so much
I was very pleased with the quality of the repairs and the professionalism of the office staff. I would recommend Pride Valencia for any auto body repairs. Thanks!
I want to thank Dennis and Roxana for their professionalism.
They answered all my questions and kept me well informed.
I will definitely return to Pride Auto Body in the event of another collision.
Also thank you to the staff who did the work. It looks amazing!
Body work was fantastic but extremely disappointed that there was little if any vacuuming of the car.
Emily and Roxanna were professional and demonstrated concern for my personal situation. By their description the shop was even busier than normal. Yet they still managed to complete my auto in the time they stated and deliver the vehicle on time as well. I will be happy to share my experience with friends and family, got a problem with paint and body auto issues take it to Pride Auto Body, you'll be glad you did! Thank you, Jennifer M
Dennis and his crew were very pleasant to work with and I will certainly refer and use them again.
Thank you for making this experience a little less painful, you did an amazing job on my car and was always there to answer my questions. I will always refer Pride Auto Body to anyone looking for service.
Thanks a million!
Great customer service. Very satisfied.
No worries, I'll deal with it.
Thanks for a job well done!
Brilliant job done . Will recommend 100%
Thanks for the professionalism and friendliness of all your staff!
Comms were good.
Dealing with Wawanesa Insurance was frustrating for me and you.This resulted in a much slower turn around time.
I was very happy with my experience with Pride Auto Body. My car was returned to me on the day it was promised. The workmanship is beautiful. My car looks great!! I received frequent updates by email and the overall experience was just perfect. I have used the Canyon Country Shop before and if I ever need to have work done again, I will definitely use Pride Auto Body again. Thank you! Kathy M
The bumpers came out perfect. They look and feel brand new. Also, the headlights look excellent as well. The oxidation on them is basically gone. I thought that the small hole on the front bumper was going to be fixed, but it's a small oversight I can look past. All in all, a great job. Thank you.
I consider myself an expert at being a client for Pride Auto Body--since I had my vehicle serviced there three times. Each time, the work done on my vehicle was fantastic. Also, the workers at the front desk are most helpful, and they--once again-set my mind at ease. Thank you, again, for a job well done.
Good work and good personnel.
They really help me and take care of my BMW car for polishing and fixing my bumper. They are nice to work with my schedule.
Front office is super friendly. Car looked perfect. Online appointment system- not so good. Made an appointment and confirmed over phone but no trace in your system.
Kept changing date of completion (3 times) one time it was changed **** hour before I was to pick it up
Pride Auto !! Awesome!! Everyone there was so friendly and very professional and knowledgeable! You can tell they ALL take "Pride" in customer satisfaction!!
From the time I walked in the door ...offering beverages , snacks , a clean and comfortable area ... To constant updates on my car ! Delivered on time as promised !! Wow!! My car is all clean and shiny , looks better then new !!
Thank you Pride Auto Valencia ! ????
I was very pleased that they were able to complete the repair in a short time.
Car looks great, thanks. Very polite staff.
Everyone was very helpful and nice. My care looks great.
My only concern is that the original quote for my car was 30% less than the final price. That seems a bit extreme. It was all explained to me , but I still think that a quote should not be off by more than 10-20%..
Other than that, Thank you.
Truely appreciate Dennis assistance - he had my van repaired in no time!! And also appreciate Andrew's help at the Canyon Country location. They took great care of me!
It was the most amazing experience at pride. I can honestly say that I am extremely happy with the professionalism and the quality of their work. They are highly recommended
Emily and Roxana were so helpful. This was my first time getting my car fixed and working with insurance. They were able to walk me through the process. They are so friendly and knowledgable. I would totally recommend Pride to my friends. Such great customer service! And my car looks fantastic!
It was returned spotless. Thank you
The process with Pride Auto was a smooth transition. My car was repaired in a timely manner. The Staff was very nice, friendly and helpful.
Customer service is outstanding. Excellent communication throughout the service. End result was a car that looked good as new. They even cleaned the inside
The quality of work provided to me was excellent. Mr. Sergio (Not sure about his last name) is a class act. The only complaint I have is regarding the lack of communication and coordination with customer. I made few phone calls to make sure that some concerns of mine to be addressed in a timely manner, but I was not contacted by Pride and as a result of that I ended up with some unwanted/unnecessary unit/part and labor. I would like for Pride to help me return a part back to Toyota and get reimbursed for it. This was my only issue. Other than this, Pride did offer an excellent customer service. Very happy with Mr. Sergio and Andrew.
Awesome job! They got my parts done same day!
Excellent and incredibly well done repair!
Great job thank you so much for your hard work for us. We appreciate your work that was done for us!!!
As always Sergio and his team did an awesome job. These are wonderful people who truly care about their customers. Thank you!!!!
Thanks for the great job!
I enjoyed my interaction with the entire staff and will definitely return for services in the future. You were able to schedule me in at a moment's notice and completed the repairs rather quickly. The quality of the work is excellent and I am loving my car again.
Work seems to be excellent. Updates as repairs progressed were greatly appreciated.
Pride takes pride in their work.
Took 3 weeks to finish a small job. Too much delay
Fantastic service and work
Sergio and his team are awesome. Fantastic customer service and the work quality is impeccable. I will only let Pride in Valencia touch my car. Thank you Sergio, Emily and the all the guys in the garage.
You've always done an amazing job on my cars and this time was no different. Thank you again!
The email updates were a great idea.
Great job and great experience with Pride
Excellent service and great communication on updates about the car repairs progress. I am a repeat customer and I will be back if I need any more body repairs.
Great end result. Just 3 days off on the projected delivery date.
Sergio and staff was a pleasure to work with.
Disappointed with the service I received.
The front office lady was very nice and helpful. Sergio was wonderful as well and will recommend people to visit your office for car damage.
Thanks for taking good care of the "Black Beauty". I missed her, but she looks as good as new.
Thank you great job. Sergio and Emily were so nice and easy to work with. Defiantly will use this Pride location again.
They were very professional
They were all very nice! VALENCIA PRIDE AUTO BODY has a fabulous team
Great input and service from the whole team Sergio Emily and Benjamin
The quality of the repair is excellent, and I am completely satisfied with that. However, the repair took too long (3 weeks)due to GEICO policies and requirements, which wasted time and money.
Excellent operation. Everyone that I worked with was friendly, honest and accommodating. Would definitely recommend to others.
The best customer and personalized service ever. Thank you again
Your team was very professional in the way they communicated. They seemed very customer focused.
I will be a repeat customer if the need arises. I will also reccomend your shop to others. Thanks
Vehicle delivery time was unacceptably long.
The employees and the level of service were
Great customer service and excellent work!
Everyone at Pride was extremely nice and very helpful. I was always kept up to date on the status of the work on my car and was finished sooner than expected. A good experience. I would highly recommend them.
Thanks for your service. Emily was helpful and kept me informed, despite the fact that I'm spending lots of time with my husband in the hospital. Love my car again!
Extremely professional staff service and updates. My car looked as good as new.
Thanks so much! You guys did a wonderful job on the repairs. Thanks for all your help!
The repair was fine. The customer service level was below par due to not living up to the finish date. They were 2 days left causing much inconvenience
I would like to thank Sergio and his staff for the high level of professionalism they displayed all throughout the time they had my car. They made themselves available to answer questions and address any concerns that I had. I had a small issue that was quickly diagnosed and had me on my way in a few minutes. Thanks again to the whole staff for a job well done. I am beyond pleased with the outcome.
this is not the first time i had my xar repaired by Pride, and always it was done to my satisfaction and then some. thank you
Always great quality of repair and paint body match!
The repair work was excellent. However, the original completion date was not met.
My wife and I had a very pleasant experience with Pride Auto Body. We were kept aware of the repairs by text of progress on our vehicle. Both the Manager and Kristy where helpful and attentive to our questions and needs. We will recommend Pride because of their honesty and care.
My toyota camry is so beautiful again! Thank you!
Great service throughout the process. People care about doing the right thing for the customer.
It appears the problem has been fixed, and the job was completed on time. Thanks.
Vehicle Make : Land Rover
Sergio was a great liaison for info
You guys did an awesome job on my BMW! It look like almost brand new again :-). Great customer service as well.. Randy I would highly recommend your Valencia shop to people I know. Sergio, you're the man! i can see that customer satisfaction is your top priority because it shows :-) Thank you!
Vehicle Make : Volkswagen
all the people at pride were great.
My Honda looks great I'm pleased with results.
Great job... my vehicle looks good. Kristi was very professional and polite. Sergio was very informative. And I appreciated your shuttle service. Keep up the good work. I am already selling Pride's workmanship to friends...
Your staff always kept in contact with us throughout the whole process. The quality of work was exceptional and your staff was always pleasant.
Thank you for such professional service!
Adrienne and George Moles
You guys did an excellent job and delivered my car as promised. I might have to bring the car back one day because sometimes the trunk does not close properly..might need a little adjustment. Thanks
The repairs and paint were flawless except for the fact one of your employees masked off a one dollar decal to paint and entire car after going to all the trouble of removing the bumpers, headlight, etc. Now I have to look at a perfectly painted car less the decal which is torn at the edges after removing the masking tape. What on earth were you thinking?
This is the place I will recommend to all my friends/collages to have their auto repair done.
Serg and his crew did a awesome job on my Honda. Thanks everybody who was involved.If I am unfortunate to need auto repairs I will use your services again. If anyone who could use your services I am going to definitely refer you . Thank you again. Keith T
Pride is always the company I go to when I have a car in need of repair. You've done an excellent job in the past, and this car looks fantastic as well. Thank you!
The repair on my car was done as expected, however the time to get it done took much longer than originally estimated. Had to keep on calling several times a day to get a status, many times nobody answered at the shop.
Christe and Sergio were fantastic. Very lets say "The Best". Customer oriented. Quality job,!!!! 😊❤️
I was completely satisfied with Pride Auto body. They were highly recommended to me and from my experience I will highly recommend them as well. They did a great job on repairing my vehicle and catering to my needs. I am thankful to have had such an awesome team of people to understand my feeling and dissipate any and all my nervous and frustrated feeling. Thank you Pride Suto body team.
Thank you for keeping me updated as to the progress of my repairs.
I loved the communication Sergio gave to us. If he couldn't reach me he contacted my husband and followed up with a detailed message. Kristie e-mailed and both were knowledgeable about repairs which made me feel better.
I definitely would recommend Pride Auto body.
Michelle and Rob Paramo
The mileage on my car has about 80 miles difference (more). Was not informed that someone will be driving my car! Annoyed
The customer service that Pride displayed was top notch! Thank you for staying on top of everything and making the experience run so smoothly!
I was indeed satisfied and would highly recommend Pride to others. One of the better businesses we have patronized.
Sergio and crew did a fantastic job on the exterior of my car - it looks brand new!
I thought that you would have buffed out the small scratch on the back of the car.
I would like the owner of pride to take a look at my vehicle and tell me if he's proud of the work that was done at his shop
My mom said she was very happy with the work on her Mercedes Benz, and that everyone at Pride was very friendly.
Excellent and timely communications. Repairs appear to be of the highest quality. Thanks for everything.
You did an excellent job. You did exactly what you promised and more. Thank you Sergio and your team!!
Really appreciated the customer service. Kristi was awesome! Also very pleased about the warranty that comes w/ your work. The updates were helpful and very appreciated. Overall, extremely satisfied. I will definitely be referring friends. Thanks again!
Excellent customer service by staff.
You did a great job and I thank you for being so flexible in the payment process. Thanks again for getting the car done early!
Everybody was very professional and extremely helpful. I am very happy with my service and would recommend you guys and come back again.
Pride looked at my car the minute I drove up, had an estimate done and submitted to the insurance companies immediately. They also helped me with questions I had about insurance procedures and getting me a rental. Last, but not least, they did a fantastic job on my car and even washed it!
Very satisfied with the quality of work, promptness of delivery and the cooperation and assistance I received from the office staff. I will certainly recommend your shop to clients in the future.
I really enjoyed my experience. Kristi and Sergio were so pleasant and great to work with. The only small thing was my faves on my radio station were not the same when I picked up my car but I figured it probably had to do with the computer to the car being reset or something. For that to be my only thing, you guys are definitely doing something right and will get every referral possible from me! :)
Thank you for great customer service.
The communication from the team at Pride was awesome. The insurance company I was dealing with was aweful and the Pride team was able to give me more information and solve problems for me that the insurance company did not. They made a stressful situation less stressful :)
The work was good but having to deal with Kristal is something I will avoid at all costs. She has a bad attitude and has been rude and unhelpful in every dealing I have had with her. I don't believe I will ever use Pride again because I find dealing with her attitude unnecessary and non- customer friendly to say the least. Her attitude and demeanor is sure to cost Pride business.. In fact it probably already has...
Sergio was the only reason I didn't take my complaint further than this.. He was great but why can't all of your employees be nice ??!!
I may give more detailed reviews on twitter and yelp.
I think it may take a few more complaints to get management to look at her behavior.
I do not have a single complaint. Both the quality of the work and the customer service was excellent no, superior. Thanks to all of your employees.
I really liked that you guys went out of your way to please me. You made sure the color of the paint on my car matched the original and put me in a rental car till you made certain everything was correct. I will def will be going back to you for ally future car repair needs.
Pride auto body thank you for your professionalism, and hard work. Kristi, Steve, and Sergio have been a true pleasure. They made the process of my repair painless, and easy. Thank you again.
I can always count on a good job here! Thank you.
Great customer service and communication!
Great job. Everyone was extremely professional.
Always !!! Completely satisfied !!!
Pride , Santa clarita is the best !
Customer service # ****. :)
Had an emergency & they
Took care of me right away !!! :)
Thank you !!!
Sergio handled everything with knowledge and expertise. The Repairs were done to my complete satisfaction and the car was ready as promised.
I will recommend Pride Auto to all my friends and clients.