I continue to take my vehicle to Pride Auto Valencia, based not only on quality of work, but also for the superior service level it provides. Melanie Ciro's ability to seamlessly process me throughout all the insurance, mechanical and logistical matters reassured me that I was always in good hands, at every stage of repair.
What a great representative for your company.
Excellent communication. Melanie was professional persistent and on top of process. Work was excellent. Thx. Gary
I called this morning to see if my car was ready and I was told yes. I also asked if it would be washed, I was told yes. When we got there my car wasnt washed it was filthy there’s grease on the seats and I’m not a very happy customer tonight. The blinker is also fast blinking so something didn’t get hooked up right
Vehicle Make : Mini Cooper
The service was excellent.
During my initial visit, pictures were taken and it was pointed out that there was a dent on the hood which I hadn't noticed. However, the hood repair wasn't part of the final work so was not done. Since this was submitted directly to the Insurance Company/Chubb, I didn't get a copy to review so I didn't know it wasn't being repaired. I'm awaiting a response from my Company to see if they want to proceed with the repair. Since it is a Leased Vehicle, they just might want to.
THE WORK WAS EXCEPTIONAL AND THE SERVICE WAS EVEN BETTER. THE INSIGHT I WAS GIVEN IN REGAFRDS TO HOW TO DEAL WITH INSURANCE COMPANIES SAVED ME A TON !!!
The car looks great, thank you for all of the meticulous work!
Great Customer Service from Beginning to End
Vehicle looks like new, which all I wished for. Took a little longer than first thought, but worth the wait to get it done right.
A pleasure to work with. I appreciate that I was kept updated and my car was ready earlier than anticipated!
Friendly, polite and courtious. It seemed like 4 weeks was a little long to complete this job.
Pride did a great job on my car. Josh was great about keeping things moving and keeping me up to date. Thanks for fixing my car!
All of the accident damage was not repaired when I was called for the initial pickup. After two weeks the damage was repaired, but the front bumper assembly was not put back together to pre accident specs. The front bumper cover does not line up with the lower chrome portion of the bumper. When I brought this to Mr. Kristi attention, I was told that he was in the business to make money. I was then shown a post accident pre repair picture taken by Pride and told the assembly was in the same condition as when I brought my vehicle in for repair. It seems odd to me that a post accident photo of damage to the front bumper would be used as a gauge for full restoration.
Every body at pride was wonderful with communication and getting things taken care of! I can’t thank rick and the whole staff for all their help and everything they did!
Josh was great! Customer service is alive and well at Pride Auto Body. Thank you!
Horrible work performed. Very disappointed. Would like to voice the issues and frustration. Filled out the survey and I am surprised I have not received a call. Will be posting my issues and the failures of Pride in performing a competent job, unless I hear from a representative very, very soon. There is actual damage to my car from the work performed by Pride. In the paint, you can see the words “customer claims that” and I can not remove. This is just one issue, unfortunately. I hope it can be fixed, but I am afraid to return my car back there. What a disaster and at a minimum a lot of time has and will be wasted, due to the aforementioned issue, as well as others. At worst, my car has been damaged and time and money have been wasted.
Amazing job can’t even tell my car was hit.
The car looks fantastic!! really appreciated the updates once the repair process started. Maybe more frequent updates at the front of the process when the insurance company is dragging their feet and not showing up. Pride has great folks and were always pleasant and helpful
It was nice to get the Email updates.
Good job on the repair!